Partnering Citizen Evolution - Together
The document traces the evolution of citizens and their expectations of the state through different eras - from antiquity where citizens expected the state to "let live" to today's era of "citizen consumers" where governments have evolved into service providers focused on creating positive citizen experiences. It discusses how the Singapore government has been a forerunner in developing citizen experiences through various agencies and initiatives related to areas like housing, environment, technology, energy, and transportation. However, it also notes there are ongoing conversations and not all public sentiments are positive, pointing to issues like heavy school bags and bullying in schools. It concludes by suggesting HCL and Microsoft can partner with the public sector to help address such issues through digital solutions and their product suites
Partnering Citizen Evolution - Together
- 3. Stages of Citizen Evolution:..and his evolving expectations
- 4. The age of Master and SlaveAntiquity:Expectation from the state:‘Let Live’
- 5. The age of Lords and SerfsMiddle Age:Expectation from the state:‘Feed me well’
- 6. The age of Capitalist and Wage workerIndustrial Age:Expectation from the state:‘I Live well’.. then the state will do well’
- 7. TodayCommon manis not just a‘boundedStatesman’
- 9. Welcome to the era of“Citizen Consumers”
- 10. The role of the state too has been evolving… ‘Citizen Centricity’Today ??When citizens evolve into consumersGovernments evolve intoService Providers ‘Creating Citizen Experiences’
- 11. What creates Citizen ExperiencesCitizen developmentCitizen CollaborationAvenues ofeducational, health and social care targeted at self developmentParticipation in decision making Forums to raise concerns/complements and involvementCitizen InterfacingCitizen Confidence and transparencyCitizen needs to be confident of Responsive disaster recovery, public safety and JusticeCitizen CommunicationCitizen Operations and EfficiencyCapability to do transactions with the Government in an easy,fast and effective manner (like buying a property)Staff productivity, Case and Records management and justice in stipulated timeCitizen needs to be duly informed of any laws, regulations, Case updates and performance
- 12. Singapore Governmenthas been a forerunner in creating these ‘Citizen Experiences’
- 13. Singapore Governmenthas been a forerunner in creating these ‘Citizen Experience’@HCL we are a proud partner in creating these experiences
- 14. Home sweet home @HDB A great environmental experience @NEATechnology enabled lives @IDAIntelligent and Secure Energy @EMACleanTech parks for Citizens @JTCClean and intelligent transport @LTAWater treated to utmost Purity @PUB
- 15. However....
- 16. Lot of conversations….Number of hitsComparison among MOE Singapore – MOE Malaysia - Department of Education, Australia
- 17. ..and....Not all sentiments are positive…
- 18. Not all sentiments are positive…
- 19. Another serious issue is to look into heavy school bags. Bags > than the student body weights?!Bullying in Schools
- 21. Together we can change
- 23. HCL and Microsoft @ Public sectorIllustrative cases
- 24. Solution Map….
- 27. Solution Map…. By Functionalities / Microsoft Products SuiteCitizen DevelopmentCitizen CommunicationCitizen InterfacingWeb Portals
- 28. Events
- 29. E- Survey
- 30. Email
- 31. CRM – Events , Campaigns
- 32. Mobile Apps
- 33. Web Portals
- 34. Web Portals
- 35. XRM
- 36. Mobile AppsOperations & EfficiencyConfidence and TransparencyCollaborationCase Management
- 37. Intranet Portals
- 38. Knowledge Base
- 39. Web Portals
- 40. Mobile Apps
- 41. E-Survey
- 42. Web Portals
- 43. XRM
- 44. Intranet Portals
- 45. Knowledge Base