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從台積電看敏捷帶來的改變.pdf

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環境變得越來越快,挑戰變得越來越多，但是我們的工作方式可能跟十年前的工作方式沒有太大的改變。但是,你有沒有想過，我們習以為常的工作方式其實存在更好的方法，可以做更少的事情，創造更大的價值。 如果改變是必須的,那該怎麼做改變呢？是不是遵循變革管理的方法,按圖索驥就可以讓改變發生呢？還是我們應該掌握改變的原則，響應變化逐步改善呢? 在這場分享會中，我將會告訴大家我們為什麼要改變？我們如何以敏捷的精神來改變？以及我們如何將敏捷方法應用在工作中，打造出高效的團隊。

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Unleash Innovation 1

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Who We Are TSID Technology System Integration Division 技術系統整合處

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About the Speaker 3 Derek Chen An agile practitioner who love to promote agile practices, and has rich experiences in Scrum, Kanban and Large Scale Scrum M.S. of CS, NCTU TSMC Project Manager, TSID, IT LINE TAIWAN Technical Program Manager Trend Micro Senior DevOps Engineer

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Agenda Why embracing change? How to change? What has really changed? 4 01 02 03

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Why Embracing Change? 5 01

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Operation System 6

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What Year This Organization Chart Come From? 7 Source: https://crossing.cw.com.tw/article/13891 這張圖來自於 1910 年，稱作 〈聯合太平洋暨南太平洋系統鐵 路公司組織結構圖〉

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Which System Allow More Cars to Pass Through? 8 Signal Controlled Intersection https://e-info.org.tw/node/234255 Roundabout https://www.castanet.net/news/Behind-the-Wheel/195322/Lost-in-a- roundabout

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Widely Used ≠ Best Practice 9 Signal controlled intersection (311,000 in U.S.) Efficiency Cost Ease of use Safety Roundabout (300 in U.S.) Drivers comply but don’t think → frequent collisions Drivers must pay attention → reduces collision by 75% Complicated system. Not always able to optimize traffic flow Delays reduced by 89% Expensive to install and maintain Annual cost reduced by up to $10,000 Needs extensive tech support Works during power outages Source: Aaron Dignan. (2019). Brave New Work: Are You Ready to Reinvent Your Organization?

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If change is necessary, perhaps we need to change the way how we change 10

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If You Are City Designer, How Do You Build a Park? 11 Source: https://unsplash.com/photos/SBiVq9eWEtQ

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We May Build a Park on the Railway 12 Abandoned Railway https://www.bigfang.tw/blog/post/high-line-park-nyc High Line Park https://read01.com/zh-sg/mz8MG4y.html#.Y01CrOxBz0o

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13 Success

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14 Past On Time On Quality + On Budget —————— Success Source: 徐伯峰. (2020). 十年敏捷路，談企業轉型經驗.

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15 Now On Time On Quality + On Budget —————— ? Source: 徐伯峰. (2020). 十年敏捷路，談企業轉型經驗. A COMMON cause of disaster in software development is that the end product is precisely what the customer originally ordered. In a world moving at Internet speed, a customer's objectives are constantly being revised, so programmers have to be able to hit a moving target. Is there any formula for coping with this sort of unpredictability? Agility Counts Sep 20th 2001

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16 Source: https://www.youtube.com/watch?v=un1T5nPMaJM

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Maximizing Value, Not Output 17 Source: https://www.in-imago.com/en/4-values-of-agility-just-described

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How To Change? 18 02

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19 Complicated vs. Complex

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Which Is Complicated? Which Is Complex? 20 Car Engine https://unsplash.com/photos/VurHDpO4VYI Highway Interchange http://www.dan- sharkey.com/N498TH/archives/2010/06/flying_the_new_york_city_sfra.html

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Organization Is Complicated or Complex? 21 Source: https://knowledge.insead.edu/family-business/four-simple-rules-succession-planning

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22 Change Model

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Kotter’s 8 Steps Change Model 23 1. Create urgency 4. Communicate the vision 2. Form a powerful coalition 3. Create vision for change 5. Empower action 6. Create quick wins 7. Build on the change 8. Make it stick Engaging & enabling the organization Creating the climate for change Implementing & sustaining for change Source: https://www.cybermedian.com/fa/a-comprehensive-guide-to-kotters-8-step-model-of-change

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McKinsey 7S Model 24 Source: https://www.edrawsoft.com/mckinsey-7s-model.html

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Prosci Methodology 25 Source: https://www.prosci.com/resources/articles/prosci-methodology

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Traditional Change Is an A to B Process 26 Source: https://www.allianztravelinsurance.com/travel/planning/pretrip-checklist.htm Current Process Future Process Designed in advance

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27 Source: https://agilemanifesto.org

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28 Change Principles

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Top-down Support, Bottom-up Adoption 29 Source: https://unsplash.com/photos/iJ2IG8ckCpA

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Management Support • Provide Clear vision • Empower the team • Being willing to change direction • Removing impediments 30 Source: https://lanaquera.com/estrategia-top-down-bottom-up

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Employee Adoption • Encourage participation and self- organized • Show transparency and gain trust • Focus on continuous improvement 31 Source: https://lanaquera.com/estrategia-top-down-bottom-up

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32 Start Small, Think Big Source: https://unsplash.com/photos/slk862vQQmE

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Big Bang Approach Phased Approach Team Team Team Team Team SM SM SM SM SM Team Team Team Team Team Team Team Team No Agile Coach Agile Coach Agile Coach supports and grows Scrum Masters

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34 Pause Before Starting Source: https://unsplash.com/photos/YxywelymVuE

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Eliminate Ad-Hoc Meetings • Establish meeting cadence for your team • A meeting should have a clear purpose and agenda • Daily standup helps avoid other unnecessary meetings 35 Source: https://medium.com/@jojofree/three-great-reasons-to-hold-stand-up-meetings-in-the-office-2d9e9f7bbf6b

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Ease the Burden on Your Front-Line Managers 36 Traditional manager takes on too much responsibility • Product management, project management, technical decision, people management, meeting facilitator and etc. You may need to have new roles that focuses on different aspects • PO: Build the right thing • Developer: Build the thing right • SM: Build it fast Source: https://innolution.com/essential-scrum/table-of-contents/chapter-2-scrum-framework

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37 Understanding Resistance to Change Source: https://unsplash.com/photos/WzfqobnrSVc

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Satir Change Process 38 Source: https://www.ciopages.com/change-management-models/satir-change-model

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Resistances to Agile Adoption • Team has too many agile meetings • It’s too transparent that everyone’s work can be seen on task board • People like to discuss deadline over priority • We don’t know how to run Retrospectives

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People can change, only when it is meaningful to them 40

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What Has Really Changed? 41 03

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Apply Product Thinking 42 Source: https://www.linkedin.com/pulse/design-thinking-lean-startup-agile-pradeep-patel

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Build DevOps Team 43 Source: https://www.yun88.com/news/659.html

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Some Teams Use Scrum 44 Source: https://innolution.com/essential-scrum/table-of-contents/chapter-2-scrum-framework

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Some Teams Use Kanban 45

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Adopt Azure DevOps Azure DevOps provides developer services for allowing teams to plan work, collaborate on code development, and build and deploy applications 46 Source: https://www.telerik.com/blogs/microsoft-azure-devops-what-you-need-to-know

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Closure 47

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Summary • Due to the definition of success is changed, we must change mindset and embrace changes • Make adjustments at any time according to change principles, instead of following prescribed plan • Apply product thinking, build DevOps team, use Scrum and Kanban, adopt Azure DevOps 48

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49 Aaron Dignan. (2019). Brave New Work: Are You Ready to Reinvent Your Organization?

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從台積電看敏捷帶來的改變.pdf

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Q & A 51

More Related Content

從台積電看敏捷帶來的改變.pdf

  • 2. Who We Are TSID Technology System Integration Division 技術系統整合處
  • 3. About the Speaker 3 Derek Chen An agile practitioner who love to promote agile practices, and has rich experiences in Scrum, Kanban and Large Scale Scrum M.S. of CS, NCTU TSMC Project Manager, TSID, IT LINE TAIWAN Technical Program Manager Trend Micro Senior DevOps Engineer
  • 4. Agenda Why embracing change? How to change? What has really changed? 4 01 02 03
  • 7. What Year This Organization Chart Come From? 7 Source: https://crossing.cw.com.tw/article/13891 這張圖來自於 1910 年，稱作 〈聯合太平洋暨南太平洋系統鐵 路公司組織結構圖〉
  • 8. Which System Allow More Cars to Pass Through? 8 Signal Controlled Intersection https://e-info.org.tw/node/234255 Roundabout https://www.castanet.net/news/Behind-the-Wheel/195322/Lost-in-a- roundabout
  • 9. Widely Used ≠ Best Practice 9 Signal controlled intersection (311,000 in U.S.) Efficiency Cost Ease of use Safety Roundabout (300 in U.S.) Drivers comply but don’t think → frequent collisions Drivers must pay attention → reduces collision by 75% Complicated system. Not always able to optimize traffic flow Delays reduced by 89% Expensive to install and maintain Annual cost reduced by up to $10,000 Needs extensive tech support Works during power outages Source: Aaron Dignan. (2019). Brave New Work: Are You Ready to Reinvent Your Organization?
  • 10. If change is necessary, perhaps we need to change the way how we change 10
  • 11. If You Are City Designer, How Do You Build a Park? 11 Source: https://unsplash.com/photos/SBiVq9eWEtQ
  • 12. We May Build a Park on the Railway 12 Abandoned Railway https://www.bigfang.tw/blog/post/high-line-park-nyc High Line Park https://read01.com/zh-sg/mz8MG4y.html#.Y01CrOxBz0o
  • 14. 14 Past On Time On Quality + On Budget —————— Success Source: 徐伯峰. (2020). 十年敏捷路，談企業轉型經驗.
  • 15. 15 Now On Time On Quality + On Budget —————— ? Source: 徐伯峰. (2020). 十年敏捷路，談企業轉型經驗. A COMMON cause of disaster in software development is that the end product is precisely what the customer originally ordered. In a world moving at Internet speed, a customer's objectives are constantly being revised, so programmers have to be able to hit a moving target. Is there any formula for coping with this sort of unpredictability? Agility Counts Sep 20th 2001
  • 17. Maximizing Value, Not Output 17 Source: https://www.in-imago.com/en/4-values-of-agility-just-described
  • 20. Which Is Complicated? Which Is Complex? 20 Car Engine https://unsplash.com/photos/VurHDpO4VYI Highway Interchange http://www.dan- sharkey.com/N498TH/archives/2010/06/flying_the_new_york_city_sfra.html
  • 21. Organization Is Complicated or Complex? 21 Source: https://knowledge.insead.edu/family-business/four-simple-rules-succession-planning
  • 23. Kotter’s 8 Steps Change Model 23 1. Create urgency 4. Communicate the vision 2. Form a powerful coalition 3. Create vision for change 5. Empower action 6. Create quick wins 7. Build on the change 8. Make it stick Engaging & enabling the organization Creating the climate for change Implementing & sustaining for change Source: https://www.cybermedian.com/fa/a-comprehensive-guide-to-kotters-8-step-model-of-change
  • 24. McKinsey 7S Model 24 Source: https://www.edrawsoft.com/mckinsey-7s-model.html
  • 26. Traditional Change Is an A to B Process 26 Source: https://www.allianztravelinsurance.com/travel/planning/pretrip-checklist.htm Current Process Future Process Designed in advance
  • 29. Top-down Support, Bottom-up Adoption 29 Source: https://unsplash.com/photos/iJ2IG8ckCpA
  • 30. Management Support • Provide Clear vision • Empower the team • Being willing to change direction • Removing impediments 30 Source: https://lanaquera.com/estrategia-top-down-bottom-up
  • 31. Employee Adoption • Encourage participation and self- organized • Show transparency and gain trust • Focus on continuous improvement 31 Source: https://lanaquera.com/estrategia-top-down-bottom-up
  • 32. 32 Start Small, Think Big Source: https://unsplash.com/photos/slk862vQQmE
  • 33. Big Bang Approach Phased Approach Team Team Team Team Team SM SM SM SM SM Team Team Team Team Team Team Team Team No Agile Coach Agile Coach Agile Coach supports and grows Scrum Masters
  • 34. 34 Pause Before Starting Source: https://unsplash.com/photos/YxywelymVuE
  • 35. Eliminate Ad-Hoc Meetings • Establish meeting cadence for your team • A meeting should have a clear purpose and agenda • Daily standup helps avoid other unnecessary meetings 35 Source: https://medium.com/@jojofree/three-great-reasons-to-hold-stand-up-meetings-in-the-office-2d9e9f7bbf6b
  • 36. Ease the Burden on Your Front-Line Managers 36 Traditional manager takes on too much responsibility • Product management, project management, technical decision, people management, meeting facilitator and etc. You may need to have new roles that focuses on different aspects • PO: Build the right thing • Developer: Build the thing right • SM: Build it fast Source: https://innolution.com/essential-scrum/table-of-contents/chapter-2-scrum-framework
  • 37. 37 Understanding Resistance to Change Source: https://unsplash.com/photos/WzfqobnrSVc
  • 38. Satir Change Process 38 Source: https://www.ciopages.com/change-management-models/satir-change-model
  • 39. Resistances to Agile Adoption • Team has too many agile meetings • It’s too transparent that everyone’s work can be seen on task board • People like to discuss deadline over priority • We don’t know how to run Retrospectives
  • 40. People can change, only when it is meaningful to them 40
  • 41. What Has Really Changed? 41 03
  • 42. Apply Product Thinking 42 Source: https://www.linkedin.com/pulse/design-thinking-lean-startup-agile-pradeep-patel
  • 43. Build DevOps Team 43 Source: https://www.yun88.com/news/659.html
  • 44. Some Teams Use Scrum 44 Source: https://innolution.com/essential-scrum/table-of-contents/chapter-2-scrum-framework
  • 45. Some Teams Use Kanban 45
  • 46. Adopt Azure DevOps Azure DevOps provides developer services for allowing teams to plan work, collaborate on code development, and build and deploy applications 46 Source: https://www.telerik.com/blogs/microsoft-azure-devops-what-you-need-to-know
  • 48. Summary • Due to the definition of success is changed, we must change mindset and embrace changes • Make adjustments at any time according to change principles, instead of following prescribed plan • Apply product thinking, build DevOps team, use Scrum and Kanban, adopt Azure DevOps 48
  • 49. 49 Aaron Dignan. (2019). Brave New Work: Are You Ready to Reinvent Your Organization?