2. Introducing Being Human
• Founded in 1993
• Our mission: develop
change-capable
people and
organisations so they
achieve the benefits of
change.
• Exclusive Prosci
Affiliate Australia and
New Zealand.
2
3. Prosci by the numbers
• 1994 – Founded in Loveland
(Denver) Colorado, USA
• 8 global Benchmarking
Reports
• 16 years of longitudinal
research
• 3,400+ research participants
• 63 countries
• 80% Fortune 500 companies
• 25,000+ Certified practitioners
worldwide
• 3,500+ Certified practitioners
Australia/New Zealand
3
4. Agenda
• Update on Best Practices
in Change Management
• Mythbusting
• The new business case for
Change Management
• Tips for partnering for
success
“People have two fears about the future.
First, things will never get back to normal.
Second, they already have”.
5. Overview of Prosci 2014 Best Practices in
Change Management Benchmarking Report
• 822 participants
• 63 countries
• Top 3 roles:
• Change Management team
leader
• External consultant
• Project team leader
• 244 pages
• 38 new topics
The largest body of Change Management knowledge in the world.
5
2% 2% 3%
5%
14%
15%
25%
34%
Middle East
Latin America
Asia and Pacific
Islands
Africa
Europe
Canada
Australia and New
Zealand
United States
7. Greatest contributors to success
1. Active and visible executive
sponsorship
2. Structured Change
Management approach
3. Dedicated Change
Management resources and
funding
4. Frequent and open
communications about the
change and the need for
change
5. Employee engagement and
participation
6. Engagement and interaction
with Project Management
7. Engagement with and
support from middle
management
7
✔
ê
é
é
✔
☐
ê
2011 rank
2014 Best Practices in Change Management Report.
822 participants in 63 countries. Prosci copyright 2013.
9. Major gap between Change Management at
project and enterprise levels
9
of organisations apply a
Change Management
methodology
of organisations applying
Change Management
methodology to all
projects
2014 Best Practices in Change Management Report.
822 participants in 63 countries. Prosci copyright 2013.
10. Global trend: integration of Project
Management & Change Management
10
71%
22%
7%
Did you integrate Project
Management and
Change Management?
Yes No Don't know
0%
10%
20%
30%
40%
50%
60%
70%
Did not integrate Integrated
Percentageofrespondentswho
metorexceededprojectobjectives
Impact of integration on project success
2014 Best Practices in Change Management Report.
822 participants in 63 countries. Prosci copyright 2013.
11. Time to bust some myths about Change
Management
11
12. From warm fluffy stuff to key success factor:
the business case for Change Management
22. Reframing the purpose of Change
Management
achieve targets for adoption,
utilisation and proficiency
and deliver expected benefits
Engage
Get buy in
Equip leaders to lead change
25. Tips for partnering successfully with
Change Management
1. People
2. Process
3. Tools
25
2014 Best Practices in Change Management Report.
822 participants in 63 countries. Prosci copyright 2013.
32. What PMs say they value about
Change Management
• Identify all the people
who need to adopt the
change
• Assess the degree of
impact
• Assess readiness to
change
• Develop tailored Change
Management plans
• Foster leader-led
change
32
Middle managers
and supervisors
Change
management
resource/team
Executives and
senior managers
Project
team
Project
support
functions