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PO Service Provider Profile Compendium

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Everest Group
Everest Group

This report provides comprehensive, fact-based snapshots of 20+ major PO service providers. Each profile highlights a service provider’s delivery capability, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, and buyer size. In addition, each profile provides the positioning of the service provider on Everest Group PEAK MatrixTM with an insightful analysis of its capabilities

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Topic: Procurement Outsourcing (PO) – Service Provider Profile Compendium 2013 Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 Procurement Outsourcing (PO) Market Report: December 2013 – Preview Deck
Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 2 Our research offerings for global services Subscription information  The full report is included in the following subscription(s) – Procurement Outsourcing (PO)  In addition to published research, a subscription may include analyst inquiry, data cuts, and other services  If you want to learn whether your organization has a subscription agreement or request information on pricing and subscription options, please contact us: Corporate Headquarters Office: +1-214-451-3000 info@everestgrp.com European Headquarters Office: +44-207-129-1318 unitedkingdom@everestgrp.com 1 Banking, financial services, and insurance Custom research capabilities  Benchmarking | Pricing, delivery model, skill portfolio  Peer analysis | Scope, sourcing models, locations  Locations | Cost, skills, sustainability, portfolio – plus a tracking tool  Tracking services | Service providers, locations, risk  Other | Market intelligence, service provider capabilities, technologies, contract assessment Finance & accounting Procurement Human resources Recruitment process PricePointTM Global sourcing Locations InsiderTM Contact center Transaction Intelligence Healthcare information technology Information technology Cloud VistaTM BFSI1 business process BFSI1 information technology Market VistaTM Global services tracking across functions, sourcing models, locations, and service providers – industry tracking reports also available
Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 3 Everest Group’s PO research is based on various sources of proprietary information  Everest Group’s proprietary database of 390+ multi-process PO contracts (updated annually)  The database tracks the following elements of each multi-process PO contract: – Buyer details, including industry, size, and signing region – Contract details, including TCV, ACV, term, start date, managed spend, and pricing structure – Scope, including coverage of buyer geography, process, and category – Technology, including core procurement technology, service provider’s add-on tools (if any), ownership, and maintenance – Global sourcing, including delivery locations and level of offshoring  Everest Group’s proprietary database of operational capability of 20+ PO service providers (updated annually)  The database tracks the following capability elements for each service provider: – Key Leaders – Major PO clients and recent wins – Overall revenue, total managed spend, and PO employees – Recent PO-related developments – PO revenue-split by geography, industry, and client size – PO delivery locations – PO service suite – Quality certifications – Procurement-related technology capability 1 2 Service providers covered in the analysis  Ongoing buyer surveys and interactions – Everest Group’s executive interview and data collection from 20+ PO buyers – The data contains the following detailed buyer perspective about PO contracts:  Drivers for adopting PO and assessment of service provider performance  The level of buyer satisfaction and the underlying reasons 3 Note: Accenture acquired Procurian in October 2013 while this report is based on market activity till December 2012. As a result, this report covers Accenture and Procurian as two separate service providers but provides Everest Group’s initial perspective on the implications of the acquisition for the PO market
Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 4 Table of contents (page 1 of 2) Section I: PO service provider landscape snapshot 6 Section II: Profile of PO Leaders 12  Accenture 13  GEP 18  IBM 23  Infosys 28  Procurian 33  Xchanging 38 Section III: Profile of PO Major Contenders 43  Aegis 44  Aquanima 49  Capgemini 54  Corbus 59  Genpact 64  HP 69  Proxima 74  TCS 79  Wipro 84  WNS 89  Xerox 94 Topic Page no.
Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 5 Table of contents (page 2 of 2) Section IV: Profile of PO Emerging Players 99  Direct Sourcing Solutions (DSSI, LLC) 100  HCL 105  HCMWorks 110  Optimum Procurement 115 Appendix 120  PO definition 121  PEAK Matrix framework 122  Glossary of terms 123  PO Research Agenda 125  Additional research references 126 Topic Page no.
Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 6 Key PO-related developments (2011-2012)  XX  XX ABC (page 1 of 5) PO service capabilities Key PO leaders  XX  XX PO service suite  XX  XX Spend managed for external clients  XX  XX Category expertise  XX  XX Sourcing Procure-to-Pay (P2P) >500 FTEs 100-500 FTEs <100 FTEs Scale of operations Number of PO FTEs over time 2010 2011 2012 Source: Everest Group (2013)
Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 7 ABC (page 2 of 5) PO client portfolio Major PO clients Time of signing Client logo Contract details December 2012 Client Logo x-year contract with XYZ March 2012 Client Logo x-year contract with XYZ May 2011 Client Logo x-year contract with XYZ Note: Based on contractual information as of 2012 Source: Everest Group (2013) PO revenue industry mix (2012) PO revenue buyer size mix (2012)PO revenue geography mix (2012) North America Asia Pacific MEA SMBUK Recently announced PO engagements Client Logo 1 Client Logo 2 Client Logo 3 Client Logo 4 Europe Financial services Energy & utilities Hi-tech & telecom Manufacturing Others CPG & retail Large buyers Mid-market
Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 8 ABC (page 3 of 5) PO delivery locations Manchester London Amsterdam Source: Everest Group (2013) Mumbai Bangalore Chennai Pune Michigan Budapest Shanghai Ahmedabad Sao Paulo San Francisco Cincinnati Melbourne Montevideo Rio de Janeiro
Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 9 ABC (page 4 of 5) PO technology solutions XX XX XX Solution description  XX  XX  XX Process scope  XX  XX  XX Technology leveraged  XX  XX  XX Delivery model & pricing  XX  XX  XX
Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 10 ABC (page 5 of 5) Everest Group assessment 1 Based on contractual and operational information as of 2012 Source: Everest Group (2013) 2010 2011 2012 Delivery capability assessment1 Assessment dimension Rating Remarks Scale XX Scope XX Technology capability XX Delivery footprint XX Buyer satisfaction XX OverallMarket success assessment Global multi-process PO market share over time1 Percentage share by ACV Number of contracts ACV TCV Global multi-process PO market share1 Percentage MS Overall remarks  ABC is a Leader in the PO PEAK Matrix  However, ABC’s market success is more focused around Europe and CPG/manufacturing industry  XX ABC is a Leader in the Everest Group PEAK Matrix for PO HighMedium-highLow Medium Major Contenders Emerging Players Leaders Marketsuccess PO delivery capability (Scale, scope, technology, delivery footprint, and buyer satisfaction) 25thpercentile High Low 25th percentile 75th percentile Low High 75thpercentile ABC
Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 11 PO research calendar Topic Release date Published Current October 2013PO – Service Provider Landscape with PEAK Matrix™ Assessment 2013 December-2013PO – Service Provider Profile Compendium 2013 Q4-2013Growth of Horizontal BPO in Latin America November-2013Analytics Business Process Services (BPS) – Deciphering the Analytics Code Q1-2014Tail-end Spend Management June 2013PO – Annual Report 2013: Expertise and Technology Driving Growth June 2013Webinar Deck: Next Generation of BPO Relationships October 2013Managed Service Provider (MSP) – Mastering the Winds of Change Source-to-Contract (S2C) Outsourcing – Significant Value Potential but Difficult to Implement October 2013 October 2013Role of Social Media, Mobility, Analytics, and Cloud (SMAC) in Procurement Outsourcing (PO) Q1-2014The Rise of Procurement and HR Collaboration – Effectively Managing HR-spend
Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 12 Additional PO research recommendations The following documents are recommended for additional insight into the topic covered in this research. The recommended documents either provide additional details on the topic or complementary content that may be of interest 1. Procurement Outsourcing (PO) – Annual Report 2013: Expertise and Technology Driving Growth (EGR-2013-1-R-0889); 2013. This report provides an overview of the overall PO market in 2012, including its size & growth, adoption trends, contract characteristics, value proposition, service provider landscape, and market outlook for 2013 2. Procurement Outsourcing (PO) – Service Provider Landscape with PEAK Matrix Assessment 2013 (EGR-2013-3-R-0966); 2013. This report provides a comprehensive analysis of the PO service provider landscape along multiple dimensions and assesses service providers to position them on the Everest Group PEAK Matrix. Each of the 21 RPO service providers analyzed are segmented into Leaders, Major Contenders, Emerging Players, and Star Performers 3. Procure-to-Pay (P2P) Outsourcing: Unlocking Value from End-to-End Process Outsourcing (EGR-2013-1-R-0819); 2013. This report analyzes the key trends in P2P outsourcing within the FAO and PO market. It provides an understanding of the business value, adoption trends, solution characteristics, and service provider capability in P2P outsourcing 4. Role of Procurement Outsourcing (PO) in Managing Direct Spend – Not so Indirect Any More (EGR-2012-1-R-0684); 2012. The study analyzes the role of PO in managing direct spend categories, focusing on key differences between direct and indirect spend, market size, adoption trends, service provider investments related to direct spend outsourcing, models for leveraging PO to optimize direct spend, drivers, challenges, and best practices Phone: +1-214-451-3110 Email: info@everestgrp.com Everest Group Two Galleria Tower 13455 Noel Road, Suite 2100 Dallas, TX 75240 For more information on this and other researches published by Everest Group, please contact us: Saurabh Gupta, Vice President: saurabh.gupta@everestgrp.com Abhishek Menon, Practice Director: abhishek.menon@everestgrp.com Avinish Mittal, Senior Analyst: avinish.mittal@everestgrp.com PO Team: POresearch@everestgrp.com
Blogs www.sherpasinblueshirts.com www.gainingaltitudeinthecloud.com Twitter @EverestGroup @Everest_Cloud Stay connected Websites www.everestgrp.com research.everestgrp.com Dallas (Headquarters) info@everestgrp.com +1-214-451-3000 New York info@everestgrp.com +1-646-805-4000 Toronto canada@everestgrp.com +1-647-557-3475 London unitedkingdom@everestgrp.com +44-207-129-1318 Delhi india@everestgrp.com +91-124-284-1000 At a glance  With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of the next generation of global services  Through its practical consulting, original research, and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies, and management approaches  Established in 1991, Everest Group serves users of global services, providers of services, country organizations, and private equity firms in six continents across all industry categories

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PO Service Provider Profile Compendium

  • 1. Topic: Procurement Outsourcing (PO) – Service Provider Profile Compendium 2013 Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 Procurement Outsourcing (PO) Market Report: December 2013 – Preview Deck
  • 2. Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 2 Our research offerings for global services Subscription information  The full report is included in the following subscription(s) – Procurement Outsourcing (PO)  In addition to published research, a subscription may include analyst inquiry, data cuts, and other services  If you want to learn whether your organization has a subscription agreement or request information on pricing and subscription options, please contact us: Corporate Headquarters Office: +1-214-451-3000 info@everestgrp.com European Headquarters Office: +44-207-129-1318 unitedkingdom@everestgrp.com 1 Banking, financial services, and insurance Custom research capabilities  Benchmarking | Pricing, delivery model, skill portfolio  Peer analysis | Scope, sourcing models, locations  Locations | Cost, skills, sustainability, portfolio – plus a tracking tool  Tracking services | Service providers, locations, risk  Other | Market intelligence, service provider capabilities, technologies, contract assessment Finance & accounting Procurement Human resources Recruitment process PricePointTM Global sourcing Locations InsiderTM Contact center Transaction Intelligence Healthcare information technology Information technology Cloud VistaTM BFSI1 business process BFSI1 information technology Market VistaTM Global services tracking across functions, sourcing models, locations, and service providers – industry tracking reports also available
  • 3. Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 3 Everest Group’s PO research is based on various sources of proprietary information  Everest Group’s proprietary database of 390+ multi-process PO contracts (updated annually)  The database tracks the following elements of each multi-process PO contract: – Buyer details, including industry, size, and signing region – Contract details, including TCV, ACV, term, start date, managed spend, and pricing structure – Scope, including coverage of buyer geography, process, and category – Technology, including core procurement technology, service provider’s add-on tools (if any), ownership, and maintenance – Global sourcing, including delivery locations and level of offshoring  Everest Group’s proprietary database of operational capability of 20+ PO service providers (updated annually)  The database tracks the following capability elements for each service provider: – Key Leaders – Major PO clients and recent wins – Overall revenue, total managed spend, and PO employees – Recent PO-related developments – PO revenue-split by geography, industry, and client size – PO delivery locations – PO service suite – Quality certifications – Procurement-related technology capability 1 2 Service providers covered in the analysis  Ongoing buyer surveys and interactions – Everest Group’s executive interview and data collection from 20+ PO buyers – The data contains the following detailed buyer perspective about PO contracts:  Drivers for adopting PO and assessment of service provider performance  The level of buyer satisfaction and the underlying reasons 3 Note: Accenture acquired Procurian in October 2013 while this report is based on market activity till December 2012. As a result, this report covers Accenture and Procurian as two separate service providers but provides Everest Group’s initial perspective on the implications of the acquisition for the PO market
  • 4. Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 4 Table of contents (page 1 of 2) Section I: PO service provider landscape snapshot 6 Section II: Profile of PO Leaders 12  Accenture 13  GEP 18  IBM 23  Infosys 28  Procurian 33  Xchanging 38 Section III: Profile of PO Major Contenders 43  Aegis 44  Aquanima 49  Capgemini 54  Corbus 59  Genpact 64  HP 69  Proxima 74  TCS 79  Wipro 84  WNS 89  Xerox 94 Topic Page no.
  • 5. Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 5 Table of contents (page 2 of 2) Section IV: Profile of PO Emerging Players 99  Direct Sourcing Solutions (DSSI, LLC) 100  HCL 105  HCMWorks 110  Optimum Procurement 115 Appendix 120  PO definition 121  PEAK Matrix framework 122  Glossary of terms 123  PO Research Agenda 125  Additional research references 126 Topic Page no.
  • 6. Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 6 Key PO-related developments (2011-2012)  XX  XX ABC (page 1 of 5) PO service capabilities Key PO leaders  XX  XX PO service suite  XX  XX Spend managed for external clients  XX  XX Category expertise  XX  XX Sourcing Procure-to-Pay (P2P) >500 FTEs 100-500 FTEs <100 FTEs Scale of operations Number of PO FTEs over time 2010 2011 2012 Source: Everest Group (2013)
  • 7. Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 7 ABC (page 2 of 5) PO client portfolio Major PO clients Time of signing Client logo Contract details December 2012 Client Logo x-year contract with XYZ March 2012 Client Logo x-year contract with XYZ May 2011 Client Logo x-year contract with XYZ Note: Based on contractual information as of 2012 Source: Everest Group (2013) PO revenue industry mix (2012) PO revenue buyer size mix (2012)PO revenue geography mix (2012) North America Asia Pacific MEA SMBUK Recently announced PO engagements Client Logo 1 Client Logo 2 Client Logo 3 Client Logo 4 Europe Financial services Energy & utilities Hi-tech & telecom Manufacturing Others CPG & retail Large buyers Mid-market
  • 8. Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 8 ABC (page 3 of 5) PO delivery locations Manchester London Amsterdam Source: Everest Group (2013) Mumbai Bangalore Chennai Pune Michigan Budapest Shanghai Ahmedabad Sao Paulo San Francisco Cincinnati Melbourne Montevideo Rio de Janeiro
  • 9. Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 9 ABC (page 4 of 5) PO technology solutions XX XX XX Solution description  XX  XX  XX Process scope  XX  XX  XX Technology leveraged  XX  XX  XX Delivery model & pricing  XX  XX  XX
  • 10. Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 10 ABC (page 5 of 5) Everest Group assessment 1 Based on contractual and operational information as of 2012 Source: Everest Group (2013) 2010 2011 2012 Delivery capability assessment1 Assessment dimension Rating Remarks Scale XX Scope XX Technology capability XX Delivery footprint XX Buyer satisfaction XX OverallMarket success assessment Global multi-process PO market share over time1 Percentage share by ACV Number of contracts ACV TCV Global multi-process PO market share1 Percentage MS Overall remarks  ABC is a Leader in the PO PEAK Matrix  However, ABC’s market success is more focused around Europe and CPG/manufacturing industry  XX ABC is a Leader in the Everest Group PEAK Matrix for PO HighMedium-highLow Medium Major Contenders Emerging Players Leaders Marketsuccess PO delivery capability (Scale, scope, technology, delivery footprint, and buyer satisfaction) 25thpercentile High Low 25th percentile 75th percentile Low High 75thpercentile ABC
  • 11. Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 11 PO research calendar Topic Release date Published Current October 2013PO – Service Provider Landscape with PEAK Matrix™ Assessment 2013 December-2013PO – Service Provider Profile Compendium 2013 Q4-2013Growth of Horizontal BPO in Latin America November-2013Analytics Business Process Services (BPS) – Deciphering the Analytics Code Q1-2014Tail-end Spend Management June 2013PO – Annual Report 2013: Expertise and Technology Driving Growth June 2013Webinar Deck: Next Generation of BPO Relationships October 2013Managed Service Provider (MSP) – Mastering the Winds of Change Source-to-Contract (S2C) Outsourcing – Significant Value Potential but Difficult to Implement October 2013 October 2013Role of Social Media, Mobility, Analytics, and Cloud (SMAC) in Procurement Outsourcing (PO) Q1-2014The Rise of Procurement and HR Collaboration – Effectively Managing HR-spend
  • 12. Copyright © 2013, Everest Global, Inc. EGR-2013-1-PD-0990 12 Additional PO research recommendations The following documents are recommended for additional insight into the topic covered in this research. The recommended documents either provide additional details on the topic or complementary content that may be of interest 1. Procurement Outsourcing (PO) – Annual Report 2013: Expertise and Technology Driving Growth (EGR-2013-1-R-0889); 2013. This report provides an overview of the overall PO market in 2012, including its size & growth, adoption trends, contract characteristics, value proposition, service provider landscape, and market outlook for 2013 2. Procurement Outsourcing (PO) – Service Provider Landscape with PEAK Matrix Assessment 2013 (EGR-2013-3-R-0966); 2013. This report provides a comprehensive analysis of the PO service provider landscape along multiple dimensions and assesses service providers to position them on the Everest Group PEAK Matrix. Each of the 21 RPO service providers analyzed are segmented into Leaders, Major Contenders, Emerging Players, and Star Performers 3. Procure-to-Pay (P2P) Outsourcing: Unlocking Value from End-to-End Process Outsourcing (EGR-2013-1-R-0819); 2013. This report analyzes the key trends in P2P outsourcing within the FAO and PO market. It provides an understanding of the business value, adoption trends, solution characteristics, and service provider capability in P2P outsourcing 4. Role of Procurement Outsourcing (PO) in Managing Direct Spend – Not so Indirect Any More (EGR-2012-1-R-0684); 2012. The study analyzes the role of PO in managing direct spend categories, focusing on key differences between direct and indirect spend, market size, adoption trends, service provider investments related to direct spend outsourcing, models for leveraging PO to optimize direct spend, drivers, challenges, and best practices Phone: +1-214-451-3110 Email: info@everestgrp.com Everest Group Two Galleria Tower 13455 Noel Road, Suite 2100 Dallas, TX 75240 For more information on this and other researches published by Everest Group, please contact us: Saurabh Gupta, Vice President: saurabh.gupta@everestgrp.com Abhishek Menon, Practice Director: abhishek.menon@everestgrp.com Avinish Mittal, Senior Analyst: avinish.mittal@everestgrp.com PO Team: POresearch@everestgrp.com
  • 13. Blogs www.sherpasinblueshirts.com www.gainingaltitudeinthecloud.com Twitter @EverestGroup @Everest_Cloud Stay connected Websites www.everestgrp.com research.everestgrp.com Dallas (Headquarters) info@everestgrp.com +1-214-451-3000 New York info@everestgrp.com +1-646-805-4000 Toronto canada@everestgrp.com +1-647-557-3475 London unitedkingdom@everestgrp.com +44-207-129-1318 Delhi india@everestgrp.com +91-124-284-1000 At a glance  With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of the next generation of global services  Through its practical consulting, original research, and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies, and management approaches  Established in 1991, Everest Group serves users of global services, providers of services, country organizations, and private equity firms in six continents across all industry categories