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thinkmedialabs.com                                1




                     Political
                     Social Media
                     Lebanon and Elections 2013
Table thinkmedialabs.com
       of Contents                                                                     2




                            1                                         Executive Summary
                            3                                                Key Findings
                           12                         Think Media Labs and the Elections
                           14   Elections of Lebanon 2013 the Social Media Challenage
                           16                 Challenges for Politicians and their Teams
                           18                                          Online Advertising
                           24                        Looking Forward Recommendations
                           30                                      General Observations
                           33                                                     Tweets
                           61                                                   Followers
                           86                                                Methodology
                           87                                            Legal Disclaimer
                           88                                 Think Media Labs Services
Executive Summary                                                                                                                          1


                                                                                             “
     thinkmedialabs.com

                                                                                                For the elections
                                                                                          Think Media Labs has
                                                                                              developed specific
                                                                                           election Social Media
                                                                                           trainings, orientation
                                                                                          sessions, and detailed
                                                                                             reports for political
        Ayman Itani
                                                                                       candidates, their teams,


“
        Founder and CEO of Think Media Labs   Politicians in Lebanon have
                                              been increasingly embracing
   Political parties                          Social Media over the                           media entities and
   and candidates
                                              last year and their Social
                                              Media activity will continue
                                                                                         journalists, NGOs, and



                                                                                                                                     “
       are learning
                                              to grow at a much higher                       election monitoring
                                              rate in 2013. Think Media
        how to use                            Labs has been monitoring,                            organizations.
                                              documenting, and analyzing
      Social Media                            the Social Media activity
                                              of the politicians and has       are expected to fuel the growth of political social media
         with more                            compiled and summarized          and will prove to be critical for some candidates. Political
                                              this data in this detailed       parties and candidates are learning how to use Social
    knowledge and
    familiarity, out
                                   “          analytical report. After going
                                              through this report you will
                                              know who is active, who is
                                                                               Media with more knowledge and familiarity, out of necessity.
                                                                               Their teams are already gearing up for the elections by
                                                                               improving their skills, learning about the latest Social Media
      of necessity.                           a late comer to the political
                                              Social Media scene, who is
                                                                               tools, experimenting with different social channels… For the
                                                                               elections Think Media Labs has developed specific election
                                              more social than others, who     Social Media trainings, orientation sessions, and detailed
                                              has more followers, when are     reports for political candidates, their teams, media entities
                                              they having slow months...       and journalists, NGOs, and election monitoring organizations.
                                              Upcoming elections in 2013       Please refer to page 12.
Executive Summary
     thinkmedialabs.com                                                                                               2



                                                                       The
                                                           methodology and approach
                                                   we followed is that we are specialized in:
                                           Social Media Business Intelligence. We have gathered
                                      and processed political Social Media data for more than one year
                                   and presented them in this report (with no political analysis) for you to
                                 do your own. If you are into political analysis and have been monitoring the
                             offline behavior of politicians, our studies have a wealth of data that will allow you
                            to match political analysis to political Social Media activity for assessing the online
                              behavior of politicians during incidents, tough times, troubled political periods,…

                          Think Media Labs has created the first and only standard for Lebanon’s Social Media
                            elections monitoring and online activity of politicians. Politicians from the different
                           parties get in touch with us on a monthly basis to get our latest reports to measure
                             the activity of their teams as well as that of their competitors. Media institutions,
                                  journalist, and embassies very frequently reach out for data on Political
                                   Social Media to provide insight and contribute to the reports they are
                                                                  .preparing .

                                                        .Let us jump into the data
Political Social Media - Lebanon and Elections 2013 Teaser
Political Social Media - Lebanon and Elections 2013 Teaser
T i i as mmay rs naino te
    hs s u     r pe e tto fh
S ca Me i A t i o L b n s P liin .
 o il da cit f e a e e oica s
             vy              t

            19
            $4
           B y h fl
            u te ul
            v rin
             es o
thinkmedialabs.com                          Think Media Labs and the Elections
                                                                            13




                     Social Media training for:
                     politicians and the teams
                     (community building, ad execution,…)

                     media institutions and individuals
                     (how to monitor, what to look for, what to analyze,…)

                     NGOs monitoring the elections


                     Social Media Business Intelligence Platform: politicians
                     and their team have their own dedicated interface that
                     they check their growth, the activity of their followers,…
                     Competitive Insight where we provide insight on their
                     competitors
thinkmedialabs.com                            The Social Media Challenge         15




 @                   Independently of the adopted election law (as of this
                     writing the different parties haven't agreed on a law)
                     political Social Media will be a significant participant.

                     This is a challenge for politicians and their teams




 #
                     especially that some basic techniques of Twitter are not
                     mastered such as the proper use of hashtags (a basic
                     and powerful building block of Twitter).

                     Resources will be spent in online advertising (refer to
                     page 18).

                     Political teams will receive training.
thinkmedialabs.com           Challenges for Politicians and their Teams        17




                     • Effectively identifying Social Media data of interest
                     to them (refer to page 12 for Social Media Business
                     Intelligence)

                     • Spending effectively their budget

                     • Analyzing and reporting to management the data with
                     recommendations forward

                     • Creating relevant and engaging Branded Content
                     to boost the discussions on Social Media (beyond the
                     traditional political repertoire)

                     • Effective Mobile Strategy
T i i as mmay rs naino te
    hs s u     r pe e tto fh
S ca Me i A t i o L b n s P liin .
 o il da cit f e a e e oica s
             vy              t

            19
            $4
           B y h fl
            u te ul
            v rin
             es o
thinkmedialabs.com                        Key Findings      10

                     Mr. Saad Hariri and Mr. Najib Mikati
                     are the only politicians with their
                     account verified by Twitter.
thinkmedialabs.com                                                      Online Advertising   19




                     Ad budget spending has been growing month on month
                      and more politicians are using it, especially Facebook.
                      This is a collage of ads used by politicians throughout
                                     different times of the year.
thinkmedialabs.com           Mobile   20




                         Politicians
                     are exploring
                            growth
                       into mobile;
                          however,
                          it is very
                     experimental
                     at this stage.
T i i as mmay rs naino te
    hs s u     r pe e tto fh
S ca Me i A t i o L b n s P liin .
 o il da cit f e a e e oica s
             vy              t

            19
            $4
           B y h fl
            u te ul
            v rin
             es o
thinkmedialabs.com    Social Media Activity after Election   21




Whether a politician
wins or loses, he /she
might not be as active
or as interested in
Social Media post
election.



                            That remains to be seen.
thinkmedialabs.com                  Politicians are Competing in a   23
                         Communication Space that is New to Them




                     “    “     Politicians are gradually
                                  starting to realize how
                           Social Media differs from the
                              one-directional method of
                         communication of mass media.
thinkmedialabs.com                  General Observations                        31




                     More and more politicians        With political topics varying,
                     are involving team members       many hashtags are created
                     to help them keep their          by the community as the
                     Social Media feeds regularly     discussion grows (and
                     active.                          sometimes snowballs).
                                                      Many of these hashtags
                     Politicians who understand       don›t stick and many of
                     the medium well are              them do (example: hashtag
                     putting a lot of efforts being   #blamebassil).
                     considered as an active
                     member of the community
                     (arranging tweet ups, live       When on TV they don›t
                     tweet question and answer        mention frequently their
                     sessions, …)                     Social Media experience
                                                      unless the presenter brings
                     Minister Nicolas Sehnaoui is     up the topic, and it is usually
                     known to use Social Media        in the context of «who has
                     to channel user complaints       more followers»
                     of Internet and mobile
                     networks to technical teams
                     for review and intervention.


#ThinkMediaLabs
thinkmedialabs.com   Politicians are Listening   32




                                 There are doubts
                               that politicians are
                             not listening to their
                              audience (electors).
                           Via Social Media they
                             are listening but are
                            they acting on citizen
                         issues that are another
                             question. We will let
                         you be the judge of that.
T i i as mmay rs naino te
    hs s u     r pe e tto fh
S ca Me i A t i o L b n s P liin .
 o il da cit f e a e e oica s
             vy              t

            19
            $4
           B y h fl
            u te ul
            v rin
             es o
Political Social Media - Lebanon and Elections 2013 Teaser
Political Social Media - Lebanon and Elections 2013 Teaser
thinkmedialabs.com                                                                       Tweets     59

                     Politicians with very little activity on their Twitter accounts prior to 2012 and
                     became active in 2012 are Ms. Bahia Hariri, Ms. Nayla Tueni and Mr. Atef
                     Majdalani, Mr. Ibrahim Kanaan, and Mr. Fouad Makhzoumi
thinkmedialabs.com                                                         Tweets     60




                               The political party of Mr. Jumblat formally announced on
                      September 11, 2012 that Mr. Jumblat has no official account on
                     any of the Social Media channels. As such the data we had earlier
                                                            was removed from our study.
T i i as mmay rs naino te
    hs s u     r pe e tto fh
S ca Me i A t i o L b n s P liin .
 o il da cit f e a e e oica s
             vy              t

            19
            $4
           B y h fl
            u te ul
            v rin
             es o
Political Social Media - Lebanon and Elections 2013 Teaser
Political Social Media - Lebanon and Elections 2013 Teaser
thinkmedialabs.com                                        Methodology      86




                       For general listings, the order of the politicians is
                         done in alphabetical order by last name, except
                      when they are being ranked against certain criteria
                                                     (followers, activity …)

                     There may be certain gaps in the early months of the
                     year due to either the politician was not active during
                          that time or that we didn't have that data at the
                     time. In some of these cases, we have estimated the
                          activity for completion or comparison purposes.
                       Most of the data is Twitter data. The analysis upon
                        request is by monitoring their full online presence
                                         (web, Facebook, twitter, mobile,…)
thinkmedialabs.com                                                                Disclaimer   87




                     Think Media Labs L.L.C and its individual contributors,
                        system operators, developers, sponsors or anyone
                       else connected to Think Media Labs L.L.C disclaim
                      all warranties, whether express, implied, statutory, or
                       otherwise, including without limitation warranties of
                     merchantability, no infringement, fitness for a particular
                      purpose, and any warranties or conditions arising out
                     of course of dealing or usage of trade of any results or
                             consequences presented in this analysis.
T i i as mmay rs naino te
    hs s u     r pe e tto fh
S ca Me i A t i o L b n s P liin .
 o il da cit f e a e e oica s
             vy              t

            19
            $4
           B y h fl
            u te ul
            v rin
             es o
thinkmedialabs.com                                            Think Media Labs Services             88

                               Find us at:
  @thinkmedialabs    /thinkmedialabs          /thinkmedialabs                   /thinkmedialabs




                              Increase brand’s
                               awareness, customer
                                engagement, and product
                                 launch through Social
                                   Media Platforms.




                                                          Applications are developed for hand
                                                          held devices such as personal digital
                              Manage and execute            assistants, enterprise digital assis-
                               online ads, mobile ads,               tants or mobile phones
                                Facebook apps, and
                                   gaming platforms for
                                       maximum reach.

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Political Social Media - Lebanon and Elections 2013 Teaser

  • 1. thinkmedialabs.com 1 Political Social Media Lebanon and Elections 2013
  • 2. Table thinkmedialabs.com of Contents 2 1 Executive Summary 3 Key Findings 12 Think Media Labs and the Elections 14 Elections of Lebanon 2013 the Social Media Challenage 16 Challenges for Politicians and their Teams 18 Online Advertising 24 Looking Forward Recommendations 30 General Observations 33 Tweets 61 Followers 86 Methodology 87 Legal Disclaimer 88 Think Media Labs Services
  • 3. Executive Summary 1 “ thinkmedialabs.com For the elections Think Media Labs has developed specific election Social Media trainings, orientation sessions, and detailed reports for political Ayman Itani candidates, their teams, “ Founder and CEO of Think Media Labs Politicians in Lebanon have been increasingly embracing Political parties Social Media over the media entities and and candidates last year and their Social Media activity will continue journalists, NGOs, and “ are learning to grow at a much higher election monitoring rate in 2013. Think Media how to use Labs has been monitoring, organizations. documenting, and analyzing Social Media the Social Media activity of the politicians and has are expected to fuel the growth of political social media with more compiled and summarized and will prove to be critical for some candidates. Political this data in this detailed parties and candidates are learning how to use Social knowledge and familiarity, out “ analytical report. After going through this report you will know who is active, who is Media with more knowledge and familiarity, out of necessity. Their teams are already gearing up for the elections by improving their skills, learning about the latest Social Media of necessity. a late comer to the political Social Media scene, who is tools, experimenting with different social channels… For the elections Think Media Labs has developed specific election more social than others, who Social Media trainings, orientation sessions, and detailed has more followers, when are reports for political candidates, their teams, media entities they having slow months... and journalists, NGOs, and election monitoring organizations. Upcoming elections in 2013 Please refer to page 12.
  • 4. Executive Summary thinkmedialabs.com 2 The methodology and approach we followed is that we are specialized in: Social Media Business Intelligence. We have gathered and processed political Social Media data for more than one year and presented them in this report (with no political analysis) for you to do your own. If you are into political analysis and have been monitoring the offline behavior of politicians, our studies have a wealth of data that will allow you to match political analysis to political Social Media activity for assessing the online behavior of politicians during incidents, tough times, troubled political periods,… Think Media Labs has created the first and only standard for Lebanon’s Social Media elections monitoring and online activity of politicians. Politicians from the different parties get in touch with us on a monthly basis to get our latest reports to measure the activity of their teams as well as that of their competitors. Media institutions, journalist, and embassies very frequently reach out for data on Political Social Media to provide insight and contribute to the reports they are .preparing . .Let us jump into the data
  • 7. T i i as mmay rs naino te hs s u r pe e tto fh S ca Me i A t i o L b n s P liin . o il da cit f e a e e oica s vy t 19 $4 B y h fl u te ul v rin es o
  • 8. thinkmedialabs.com Think Media Labs and the Elections 13 Social Media training for: politicians and the teams (community building, ad execution,…) media institutions and individuals (how to monitor, what to look for, what to analyze,…) NGOs monitoring the elections Social Media Business Intelligence Platform: politicians and their team have their own dedicated interface that they check their growth, the activity of their followers,… Competitive Insight where we provide insight on their competitors
  • 9. thinkmedialabs.com The Social Media Challenge 15 @ Independently of the adopted election law (as of this writing the different parties haven't agreed on a law) political Social Media will be a significant participant. This is a challenge for politicians and their teams # especially that some basic techniques of Twitter are not mastered such as the proper use of hashtags (a basic and powerful building block of Twitter). Resources will be spent in online advertising (refer to page 18). Political teams will receive training.
  • 10. thinkmedialabs.com Challenges for Politicians and their Teams 17 • Effectively identifying Social Media data of interest to them (refer to page 12 for Social Media Business Intelligence) • Spending effectively their budget • Analyzing and reporting to management the data with recommendations forward • Creating relevant and engaging Branded Content to boost the discussions on Social Media (beyond the traditional political repertoire) • Effective Mobile Strategy
  • 11. T i i as mmay rs naino te hs s u r pe e tto fh S ca Me i A t i o L b n s P liin . o il da cit f e a e e oica s vy t 19 $4 B y h fl u te ul v rin es o
  • 12. thinkmedialabs.com Key Findings 10 Mr. Saad Hariri and Mr. Najib Mikati are the only politicians with their account verified by Twitter.
  • 13. thinkmedialabs.com Online Advertising 19 Ad budget spending has been growing month on month and more politicians are using it, especially Facebook. This is a collage of ads used by politicians throughout different times of the year.
  • 14. thinkmedialabs.com Mobile 20 Politicians are exploring growth into mobile; however, it is very experimental at this stage.
  • 15. T i i as mmay rs naino te hs s u r pe e tto fh S ca Me i A t i o L b n s P liin . o il da cit f e a e e oica s vy t 19 $4 B y h fl u te ul v rin es o
  • 16. thinkmedialabs.com Social Media Activity after Election 21 Whether a politician wins or loses, he /she might not be as active or as interested in Social Media post election. That remains to be seen.
  • 17. thinkmedialabs.com Politicians are Competing in a 23 Communication Space that is New to Them “ “ Politicians are gradually starting to realize how Social Media differs from the one-directional method of communication of mass media.
  • 18. thinkmedialabs.com General Observations 31 More and more politicians With political topics varying, are involving team members many hashtags are created to help them keep their by the community as the Social Media feeds regularly discussion grows (and active. sometimes snowballs). Many of these hashtags Politicians who understand don›t stick and many of the medium well are them do (example: hashtag putting a lot of efforts being #blamebassil). considered as an active member of the community (arranging tweet ups, live When on TV they don›t tweet question and answer mention frequently their sessions, …) Social Media experience unless the presenter brings Minister Nicolas Sehnaoui is up the topic, and it is usually known to use Social Media in the context of «who has to channel user complaints more followers» of Internet and mobile networks to technical teams for review and intervention. #ThinkMediaLabs
  • 19. thinkmedialabs.com Politicians are Listening 32 There are doubts that politicians are not listening to their audience (electors). Via Social Media they are listening but are they acting on citizen issues that are another question. We will let you be the judge of that.
  • 20. T i i as mmay rs naino te hs s u r pe e tto fh S ca Me i A t i o L b n s P liin . o il da cit f e a e e oica s vy t 19 $4 B y h fl u te ul v rin es o
  • 23. thinkmedialabs.com Tweets 59 Politicians with very little activity on their Twitter accounts prior to 2012 and became active in 2012 are Ms. Bahia Hariri, Ms. Nayla Tueni and Mr. Atef Majdalani, Mr. Ibrahim Kanaan, and Mr. Fouad Makhzoumi
  • 24. thinkmedialabs.com Tweets 60 The political party of Mr. Jumblat formally announced on September 11, 2012 that Mr. Jumblat has no official account on any of the Social Media channels. As such the data we had earlier was removed from our study.
  • 25. T i i as mmay rs naino te hs s u r pe e tto fh S ca Me i A t i o L b n s P liin . o il da cit f e a e e oica s vy t 19 $4 B y h fl u te ul v rin es o
  • 28. thinkmedialabs.com Methodology 86 For general listings, the order of the politicians is done in alphabetical order by last name, except when they are being ranked against certain criteria (followers, activity …) There may be certain gaps in the early months of the year due to either the politician was not active during that time or that we didn't have that data at the time. In some of these cases, we have estimated the activity for completion or comparison purposes. Most of the data is Twitter data. The analysis upon request is by monitoring their full online presence (web, Facebook, twitter, mobile,…)
  • 29. thinkmedialabs.com Disclaimer 87 Think Media Labs L.L.C and its individual contributors, system operators, developers, sponsors or anyone else connected to Think Media Labs L.L.C disclaim all warranties, whether express, implied, statutory, or otherwise, including without limitation warranties of merchantability, no infringement, fitness for a particular purpose, and any warranties or conditions arising out of course of dealing or usage of trade of any results or consequences presented in this analysis.
  • 30. T i i as mmay rs naino te hs s u r pe e tto fh S ca Me i A t i o L b n s P liin . o il da cit f e a e e oica s vy t 19 $4 B y h fl u te ul v rin es o
  • 31. thinkmedialabs.com Think Media Labs Services 88 Find us at: @thinkmedialabs /thinkmedialabs /thinkmedialabs /thinkmedialabs Increase brand’s awareness, customer engagement, and product launch through Social Media Platforms. Applications are developed for hand held devices such as personal digital Manage and execute assistants, enterprise digital assis- online ads, mobile ads, tants or mobile phones Facebook apps, and gaming platforms for maximum reach.