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Presentation Middle Management in Managing Worker Compliance behaviour

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J
John McGinn

Middle managers play a key role in influencing worker behavior and compliance through effective communication, safety culture development, and leadership. They should communicate safety standards, involve workers in hazard identification, monitor safety daily, and provide feedback to senior management. Without feedback from middle management, companies cannot properly assess safety culture or benchmark performance. It is important for middle managers to lead by example in prioritizing safety, developing workers' skills and attitudes, and promoting a positive culture.

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Importance Of Middle Management in Worker Compliance Influencing Behaviour Presented By John McGinn HSE Engineer Seadrill 12th Dec 2013
Definition Of • Middle Management: Comprises of managers who head specific departments such as safety, construction, or production, or who serve as project managers in some organisations • Worker Behaviour: Patterns of actions and interactions of the members of an organisation that directly or indirectly affects its effectiveness
Why Middle Managers May Be the Most Important People in Influencing worker behaviour • “We tend to think of companies as all about systems and not enough about people.” He suggests that companies should pay more attention to filling middle levels of management, figuring out who the best ones are and rewarding them appropriately”. Ref: Ethan Mollick: University of Pennsylvania 25/05/2011
Ask yourself…… Do my managers/ team leaders: 1. Communicate safety standards to their teams? 2. Involve workers in hazard spotting in the workplace? 3. Prevent unsafe acts? 4. Motivate workers to be safer? 5. Monitor safety standards on a daily basis? 6. Report workforce activity to Senior Management? 7. Get regularly assessed on their ability to manage their teams effectively by Senior Management?
Communication • Managers who make an effort to remain in constant contact with workers, place emphasis on workplace communication. • Managers who don’t communicate with their workers essentially tell them that communication isn’t important and isn’t needed in the workplace. • A workplace that doesn’t practice effective communication often results in missed deadlines, incomplete or wrongly completed tasks and a lack of knowledge about new policies and guidelines.
Communication Effective communication requires managers to share their thoughts and positive ideas with workers. In turn, this allows workers to share theirs with management. e.g. Reporting without consequence!
Safety Culture What makes up a Good safety culture? “The product of individual and group values, attitudes, perceptions, competencies and patterns of behaviour that can determine the commitment to, and the style and proficiency of an organisation’s health and safety management system” Quote Ref: http://www.managementbriefs.com/_media/pdfs/safety_matters_chapter3.pdf
Barriers To Managing a Safety Culture There are a wide range of reasons why some organisations may be reluctant to use middle management to feedback on their own level of safety maturity, such as: • Not perceiving there to be a need • Worries about what might be discovered • Resource issues • Difficulties associated with signing up to long-term commitments • Belief that there is nothing (positive) to achieve • Concern that the results of assessments may be worse compared to other yards
Feedback • Without feedback, you cannot assess • Without assessment you cannot benchmark • Without a benchmark you have no standard comparison
Feedback:- Behaviour Culture • Worker Morale • Worker Performance • Worker Communication • Worker Attitude
Management Performance • Workers often mimic the dedication that managers exhibit. • People learn from an early age to pay attention to the way their superiors act which can either be hardworking or lack work ethic “Culturally Conditioned”
“Lead By Example” •Invest time and effort in developing workers safety morals and attitudes “Promote a positive culture & individual development” •Look out for high potential in workers as the next generation of team leaders and middle management
Promotion with Middle Management Support Show high potential workers the ropes through effective coaching. Lead by example and support. Monitor progress through engagement. Title isn’t everything!!
Kimchi Effect Being taught is one thing…….. Making it taste good is another…..
Attitude • A company consists of workers with negative or positive attitudes. • A workers attitude often reflects the attitude of his middle Management. • Managers who take a negative outlook on everything usually cause workers to do the same. • Negative attitudes cause workers to become cynical about their work, leading to carelessness. Carelessness in this industry causes loss of life!!
Positive Thinking Positive Action!
Remove Negativity • Negative managers also prevent workers from developing and improving, because their management style doesn’t promote positive thinking and encouragement. • Managers who take on a negative attitude usually do so without realizing that it adversely affects the workplace
Example A worker in another project isn’t wearing his PPE safety glasses. What are your managers teaching your workers in your project to do when they passed him?
Did They Ignore it? Result: • Possibility of worker being blinded / disabled and unable to work. • An LTI and investigation for the organisation Dented Safety Record??
Punishment or Correction? Punish poor behaviour Or Manage it through an effective training program
Role of Middle Management • Lead by example • Be directly involved Worker Manager • Be motivated & Proactive • Be knowledgeable • Be understanding • Be Firm • Be accountable! Engage! Communicate! Monitor! Report! Middle Managemen t
If Not……. You Might Get……
Presentation Middle Management in Managing Worker Compliance behaviour
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Presentation Middle Management in Managing Worker Compliance behaviour

  • 1. Importance Of Middle Management in Worker Compliance Influencing Behaviour Presented By John McGinn HSE Engineer Seadrill 12th Dec 2013
  • 2. Definition Of • Middle Management: Comprises of managers who head specific departments such as safety, construction, or production, or who serve as project managers in some organisations • Worker Behaviour: Patterns of actions and interactions of the members of an organisation that directly or indirectly affects its effectiveness
  • 3. Why Middle Managers May Be the Most Important People in Influencing worker behaviour • “We tend to think of companies as all about systems and not enough about people.” He suggests that companies should pay more attention to filling middle levels of management, figuring out who the best ones are and rewarding them appropriately”. Ref: Ethan Mollick: University of Pennsylvania 25/05/2011
  • 4. Ask yourself…… Do my managers/ team leaders: 1. Communicate safety standards to their teams? 2. Involve workers in hazard spotting in the workplace? 3. Prevent unsafe acts? 4. Motivate workers to be safer? 5. Monitor safety standards on a daily basis? 6. Report workforce activity to Senior Management? 7. Get regularly assessed on their ability to manage their teams effectively by Senior Management?
  • 5. Communication • Managers who make an effort to remain in constant contact with workers, place emphasis on workplace communication. • Managers who don’t communicate with their workers essentially tell them that communication isn’t important and isn’t needed in the workplace. • A workplace that doesn’t practice effective communication often results in missed deadlines, incomplete or wrongly completed tasks and a lack of knowledge about new policies and guidelines.
  • 6. Communication Effective communication requires managers to share their thoughts and positive ideas with workers. In turn, this allows workers to share theirs with management. e.g. Reporting without consequence!
  • 7. Safety Culture What makes up a Good safety culture? “The product of individual and group values, attitudes, perceptions, competencies and patterns of behaviour that can determine the commitment to, and the style and proficiency of an organisation’s health and safety management system” Quote Ref: http://www.managementbriefs.com/_media/pdfs/safety_matters_chapter3.pdf
  • 8. Barriers To Managing a Safety Culture There are a wide range of reasons why some organisations may be reluctant to use middle management to feedback on their own level of safety maturity, such as: • Not perceiving there to be a need • Worries about what might be discovered • Resource issues • Difficulties associated with signing up to long-term commitments • Belief that there is nothing (positive) to achieve • Concern that the results of assessments may be worse compared to other yards
  • 9. Feedback • Without feedback, you cannot assess • Without assessment you cannot benchmark • Without a benchmark you have no standard comparison
  • 10. Feedback:- Behaviour Culture • Worker Morale • Worker Performance • Worker Communication • Worker Attitude
  • 11. Management Performance • Workers often mimic the dedication that managers exhibit. • People learn from an early age to pay attention to the way their superiors act which can either be hardworking or lack work ethic “Culturally Conditioned”
  • 12. “Lead By Example” •Invest time and effort in developing workers safety morals and attitudes “Promote a positive culture & individual development” •Look out for high potential in workers as the next generation of team leaders and middle management
  • 13. Promotion with Middle Management Support Show high potential workers the ropes through effective coaching. Lead by example and support. Monitor progress through engagement. Title isn’t everything!!
  • 14. Kimchi Effect Being taught is one thing…….. Making it taste good is another…..
  • 15. Attitude • A company consists of workers with negative or positive attitudes. • A workers attitude often reflects the attitude of his middle Management. • Managers who take a negative outlook on everything usually cause workers to do the same. • Negative attitudes cause workers to become cynical about their work, leading to carelessness. Carelessness in this industry causes loss of life!!
  • 17. Remove Negativity • Negative managers also prevent workers from developing and improving, because their management style doesn’t promote positive thinking and encouragement. • Managers who take on a negative attitude usually do so without realizing that it adversely affects the workplace
  • 18. Example A worker in another project isn’t wearing his PPE safety glasses. What are your managers teaching your workers in your project to do when they passed him?
  • 19. Did They Ignore it? Result: • Possibility of worker being blinded / disabled and unable to work. • An LTI and investigation for the organisation Dented Safety Record??
  • 20. Punishment or Correction? Punish poor behaviour Or Manage it through an effective training program
  • 21. Role of Middle Management • Lead by example • Be directly involved Worker Manager • Be motivated & Proactive • Be knowledgeable • Be understanding • Be Firm • Be accountable! Engage! Communicate! Monitor! Report! Middle Managemen t