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R2R PEAK Matrix 2015 Global Preview

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Everest Group
Everest Group

Announcing the 2015 R2R Market Leaders based on Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix

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GLOBAL PREVIEW EGR-2015-1-MM-1366 P E R F O R M A N C E E X P E R I E N C E A B I L I T Y K N O W L E D G E 2 0 1 5 G L O B A L P R E V I E W Record-to-report (R2R) BPO Service Providers’ Assessment Analyst Panel Rajesh Ranjan Vishnu Khandelwal Nitesh Sinha
Proprietary & Confidential. © 2015, Everest Global, Inc. 2 2015 Global Preview Everest Group PEAK Matrix for R2R BPO Methodology The PEAK Matrix is a framework to assess the relative market success and overall capability of service providers. Service providers are positioned on the PEAK Matrix based on evaluation across two key dimensions l Market success measured by active ACV and number of clients l Delivery capability measured by scale of operations, scope, technology solution, delivery footprint, and buyer satisfaction Announcing the 2015 R2R Market Leaders Accenture, Genpact, IBM, TCS, and Wipro are the current Leaders on Everest Group’s PEAK Matrix for R2R BPO based on their market successes and R2R delivery capabilities. The 2015 PEAK Matrix for R2R BPO is based on ~650 active contracts in 2014 signed by 20 service providers. Leader Major Contender Emerging Player Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for R2R No service provider was rated as a Star Performer, because Star Performers are decided based on movement on the PEAK Matrix from one year to another, and this is the first time that the R2R PEAK Matrix has been published Marketsuccess 25thpercentile High Low R2R BPO delivery capability (Scale, scope, technology, delivery footprint, and buyer satisfaction) 25th percentile 75th percentile Low High 75thpercentile Accenture Major Contenders Leaders IBM Genpact TCS Wipro Infosys HP Capgemini EXL WNS Serco Xerox HCL Cognizant Sutherland Global Services Xchanging IGATE Emerging Players Steria Aditya Birla Minacs Tech Mahindra
Proprietary & Confidential. © 2015, Everest Global, Inc. 3 High Medium-high LowMedium 2015 Global Preview R2R BPO Service Provider Assessment The ability of a service provider to offer an analytics-driven end-to- end solution that goes beyond general accounting and focuses on the strategic needs of CFOs, such as financial planning, budgeting/forecasting, and regulatory reporting, will differentiate them from others. – Rajesh Ranjan, Partner ” “ R2R BPO services assessment dashboard Service provider Delivery capability Market successScale Scope technology solution Delivery footprint Buyer satisfaction Overall Accenture Capgemini Cognizant1 N/A EXL Genpact HCL HP IBM IGATE Infosys Minacs Serco SGS2 Steria TCS Tech Mahindra1 N/A Wipro WNS Xchanging Xerox 1 Buyer satisfaction score and overall PEAK MatrixTM positioning adversely impacted for those service providers who provided inadequate number of buyer references 2 SGS: Sutherland Global Services
Proprietary & Confidential. © 2015, Everest Global, Inc. 4 In the 55-page report, Record-to-report (R2R) BPO – Service Provider Landscape with PEAK MatrixTM Assessment 2015, 20 R2R BPO service providers are categorized into Leaders, Major Contenders, and Emerging Players. This report is available for purchase: https://research.everestgrp.com/Product/EGR-2015-1-R-1365. Additional Information Publications l FAO Annual Report 2014 l FAO Service Provider Landscape and PEAK Matrix Assessment 2014 l Growth of BPO in Latin America across F&A, HR, and Procurement Custom services l Strategic engagement review l Price and service level benchmarking l Competitive assessment l Market opportunity assessment Other related offerings More details on the full report www.everestgrp.com | research.everestgrp.com | www.sherpasinblueshirts.com For more information about Everest Group, please contact: +1-214-451-3000 | info@everestgrp.com Our global services research offerings 1 Banking, financial services, and insurance Custom research capabilities l Benchmarking | Pricing, delivery model, skill portfolio l Peer analysis | Scope, sourcing models, locations l Locations | Cost, skills, sustainability, portfolio – plus a tracking tool l Tracking services | Service providers, locations, risk l Other | Market intelligence, service provider capabilities, technologies, contract assessment Finance & accounting Procurement Human resources Recruitment process PricePointTM Global sourcing Locations InsiderTM Contact center Transaction Intelligence Healthcare information technology Information technology Cloud VistaTM BFSI1 business process BFSI1 information technology Market VistaTM Global services tracking across functions, sourcing models, locations, and service providers – industry tracking reports also available Global FAO service provider market share FAO service provider market share ACV in US$ billion 2011 2012 2013 100% = Service provider 1 Service provider 2 Service provider 3 Service provider 4 Service provider 5 Service provider 6 Service provider 7 Service provider 9 Service provider 10 Service provider 11 Service provider 8 Service provider assessment parameters – scale Leaders Major Contenders Emerging Players FAO FTEs Number of FTEs Maximum Average Minimum

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R2R PEAK Matrix 2015 Global Preview

  • 1. GLOBAL PREVIEW EGR-2015-1-MM-1366 P E R F O R M A N C E E X P E R I E N C E A B I L I T Y K N O W L E D G E 2 0 1 5 G L O B A L P R E V I E W Record-to-report (R2R) BPO Service Providers’ Assessment Analyst Panel Rajesh Ranjan Vishnu Khandelwal Nitesh Sinha
  • 2. Proprietary & Confidential. © 2015, Everest Global, Inc. 2 2015 Global Preview Everest Group PEAK Matrix for R2R BPO Methodology The PEAK Matrix is a framework to assess the relative market success and overall capability of service providers. Service providers are positioned on the PEAK Matrix based on evaluation across two key dimensions l Market success measured by active ACV and number of clients l Delivery capability measured by scale of operations, scope, technology solution, delivery footprint, and buyer satisfaction Announcing the 2015 R2R Market Leaders Accenture, Genpact, IBM, TCS, and Wipro are the current Leaders on Everest Group’s PEAK Matrix for R2R BPO based on their market successes and R2R delivery capabilities. The 2015 PEAK Matrix for R2R BPO is based on ~650 active contracts in 2014 signed by 20 service providers. Leader Major Contender Emerging Player Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for R2R No service provider was rated as a Star Performer, because Star Performers are decided based on movement on the PEAK Matrix from one year to another, and this is the first time that the R2R PEAK Matrix has been published Marketsuccess 25thpercentile High Low R2R BPO delivery capability (Scale, scope, technology, delivery footprint, and buyer satisfaction) 25th percentile 75th percentile Low High 75thpercentile Accenture Major Contenders Leaders IBM Genpact TCS Wipro Infosys HP Capgemini EXL WNS Serco Xerox HCL Cognizant Sutherland Global Services Xchanging IGATE Emerging Players Steria Aditya Birla Minacs Tech Mahindra
  • 3. Proprietary & Confidential. © 2015, Everest Global, Inc. 3 High Medium-high LowMedium 2015 Global Preview R2R BPO Service Provider Assessment The ability of a service provider to offer an analytics-driven end-to- end solution that goes beyond general accounting and focuses on the strategic needs of CFOs, such as financial planning, budgeting/forecasting, and regulatory reporting, will differentiate them from others. – Rajesh Ranjan, Partner ” “ R2R BPO services assessment dashboard Service provider Delivery capability Market successScale Scope technology solution Delivery footprint Buyer satisfaction Overall Accenture Capgemini Cognizant1 N/A EXL Genpact HCL HP IBM IGATE Infosys Minacs Serco SGS2 Steria TCS Tech Mahindra1 N/A Wipro WNS Xchanging Xerox 1 Buyer satisfaction score and overall PEAK MatrixTM positioning adversely impacted for those service providers who provided inadequate number of buyer references 2 SGS: Sutherland Global Services
  • 4. Proprietary & Confidential. © 2015, Everest Global, Inc. 4 In the 55-page report, Record-to-report (R2R) BPO – Service Provider Landscape with PEAK MatrixTM Assessment 2015, 20 R2R BPO service providers are categorized into Leaders, Major Contenders, and Emerging Players. This report is available for purchase: https://research.everestgrp.com/Product/EGR-2015-1-R-1365. Additional Information Publications l FAO Annual Report 2014 l FAO Service Provider Landscape and PEAK Matrix Assessment 2014 l Growth of BPO in Latin America across F&A, HR, and Procurement Custom services l Strategic engagement review l Price and service level benchmarking l Competitive assessment l Market opportunity assessment Other related offerings More details on the full report www.everestgrp.com | research.everestgrp.com | www.sherpasinblueshirts.com For more information about Everest Group, please contact: +1-214-451-3000 | info@everestgrp.com Our global services research offerings 1 Banking, financial services, and insurance Custom research capabilities l Benchmarking | Pricing, delivery model, skill portfolio l Peer analysis | Scope, sourcing models, locations l Locations | Cost, skills, sustainability, portfolio – plus a tracking tool l Tracking services | Service providers, locations, risk l Other | Market intelligence, service provider capabilities, technologies, contract assessment Finance & accounting Procurement Human resources Recruitment process PricePointTM Global sourcing Locations InsiderTM Contact center Transaction Intelligence Healthcare information technology Information technology Cloud VistaTM BFSI1 business process BFSI1 information technology Market VistaTM Global services tracking across functions, sourcing models, locations, and service providers – industry tracking reports also available Global FAO service provider market share FAO service provider market share ACV in US$ billion 2011 2012 2013 100% = Service provider 1 Service provider 2 Service provider 3 Service provider 4 Service provider 5 Service provider 6 Service provider 7 Service provider 9 Service provider 10 Service provider 11 Service provider 8 Service provider assessment parameters – scale Leaders Major Contenders Emerging Players FAO FTEs Number of FTEs Maximum Average Minimum