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nadeem shaikh

This document contains a summary of Nadeem Shaikh's skills and experience. He has over 7 years of experience in systems engineering and application support roles. He has worked with various technologies including Linux, Windows, SQL, Java, networking and cloud platforms like AWS. He is proficient in automation using tools like Jenkins, Nagios and scripting. Nadeem holds a BSc in Computer Science and several technical certifications. He is looking to leverage his skills and experience in a professional role.

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NADEEM SHAIKH Tel: (M) +91-8087707348 E-Mail: nadeem.shaikh770@gmail.com To achieve professional excellence in Computer and Engineering by continuous learning and research and become globally compatible professional making contribution to development of industry. CAREER ABSTRACTS  B1 US Visa holder.  Completed RHCSA7 and RHCE7 certification trainings.  Having Sound Knowledge of Networks, SQL & Windows and AWS.  Excellent analytical and problem-solving logical skills.  Have a very methodical and systematic approach towards work.  Works efficiently and successfully both alone and as part of a team.  Communicative and creative problem-solver.  Fast learner who has been consistently cited for ability to achieve rapid comfort level in new environments Innovative, self-motivated.  Rigorous, quality-conscious contributor.  Working in 24*7 environment COMPETENCY MATRIX Operating Systems Windows 2007, 2008 Windows XP Linux Database SQL Server 2005 My SQL Web Technologies HTML Languages Shell Scripting & Core Java
CAREER HIGHLIGHTS Experience: - Working in Emerson as System Engineer since April 2015 • Project Title : Climate Technologies (April-2016 – Till Date) • Designation : System Engineer. • Role : Application Support/Production Support • Company : Emerson Innovation Centre Roles and Responsibilities: • Working with Nagios and Pager Duty for incident management, problem management and knowledge management. • Configuring Metric groups, Custom objects and Tags in Nagios • • Working on Rabbit MQ for managing customer data on Business Servers. • Working with Jenkins for Production/Staging deployment activities. • Worked on Manual Deployment by taking backups for Comfort Guard Products using MYSQL. • Creating/Altering users and group information on Active Directory server • Deployed and configured crystal reports on Windows Server. • Performing root cause analysis by checking production logs, checking thread dumps and heap dumps. • Working with Tomcat Apache for hosting websites. • Working with DNS, MYSQL DB configuration on rhel6 and 7 servers. • Performed patching for bug fix/web code changes on Web Application • Configured EC2 instances in AWS Cloud Watch. • Creating and Managing Users, groups and providing them passwords on rhel6 production servers. • Managing various files and folder permissions of read, write and Execute to various users and groups on rhel6 production servers
• Providing sudoers access to users on their respective rhel6 production servers as per the client. • File System full on disk volume containing application logs on rhel6 production server alerts. Reduce the space utilization • Checking network connectivity, ports open or closed • Performing patching and OS Updates on all rhel6 servers a per the client maintenance activity • Performing server build on Virtual machine environment. • Enabling and disabling ports on Linux firewall • Creating Shell Scripts to automate particular tasks. Experience: - Working in Syntel Limited as Software Engineer since June 2013 • Project Title : GUITAR CENTER (Feb-2015 – Mar-2016 ) • Designation : Software Engineer. • Role : Application Support/Production Support • Company : Syntel Pvt. Ltd. Roles and Responsibilities: Linux Oriented Tasks:- • Creating and Managing Users, groups and providing them passwords on rhel6 production servers. • Managing various files and folder permissions of read, write and Execute to various users and groups on rhel6 production servers • Providing sudoers access to users on their respective rhel6 production servers as per the client. • File System full on disk volume containing application logs on rhel6 production server alerts. Reduce the space utilization • Checking network connectivity, ports open or closed. • Checking disk utilization on rhel6 production severs
• Performed LVM Tasks on all rhel 6 and 7 prod Servers • Worked on vSphere Client for all the rhel6 production Servers to perform changes which are configured in it. • Identifying the issue with applications. Finding the causes which makes application hang or down. Restart the application to make business as usual. Daily Application system checkout before business pick hours. If any issue identify, we need to fix it before business production time • Performing patching and OS Updates on all rhel6 servers a per the client maintenance activity • Performing server build on Virtual machine environment. • Enabling and disabling ports on Linux firewall • Creating shell scripts to automate particular tasks. • Writing Queries on MS SQL Server 2005/2008 • In depth knowledge of SOLARWINDS Tool for Incident Management, Knowledge Management and Problem Management processes of Network devices • In depth knowledge of I-SUPPORT is a ticketing tool used for incident management, Knowledge management and problem management • NIMSOFT tool used for monitoring the alerts of critical production servers and network devices and assigning it to particular team. • POWER TERM Interconnect Shell used for batch Jobs monitoring of all AS400 servers on AMP, SONG, IMAGE, DRUM, MFE3.ROCK, BASS, CYMBAL and GUITAR. • Maintaining daily tasks sheet of all batch jobs of AS400 with Time • Project Title : PROSIGHT MASTER (JULY-2014- JAN-2015 ) • Designation : Software Engineer. • Role : Application Support/Production Support • Company : Syntel Pvt. Ltd.
Roles and Responsibilities: • In depth knowledge of SOLARWINDS Tool for Incident Management, Knowledge Management and Problem Management processes. • Performed Windows and Linux related admin tasks on production servers and Non production Servers. • Performed database related admin tasks on Database Production Servers. • Interacting with Client for various Issues and getting it resolved within the specific Resolution SLA time period. • Discussing with the entire team and client over a weekly call every week what tasks need to be performed in the every coming weeks and get it done as per the client requirements. • Checking the event logs for the critical errors and find the root cause of problem. • Providing the permissions to the user as per the requirement. • Adding, deleting users from admin group and other user specific groups. • Creating the SharePoint site collection, sites as per user requirement. • Taking Farm backup and individual site backup. • Monitoring SharePoint, windows, database production servers for memory, disk space and overall health of servers. • On database production servers run the scripts provided by developers to perform the various operations, and acknowledge with the mail. • Monitoring VuGen Script for BizTalk and Premiere- this scripts are responsible for checking application availability. • Responsible for opening the Severity 1 Ticket for the failure of the Script. • Project Title : Global Command Center (SEPT-2013- JUNE2014) • Designation : Software Engineer. • Role : Application Support/Production Support • Company : Syntel Pvt. Ltd. Roles and Responsibilities: • Monitoring, up keeping and basic troubleshooting for Links, Servers and Network nodes.
• Generation of reports on daily, weekly, monthly and quarterly basis which is helping in continuous regularization and refining parameters and proactively reducing chances of any major issues. • Ticket escalation and follow up with other teams. • Communication with vendors in case of link down issues followed by escalation matrix. • Unmanaging (Downtime) devices based on the request from different support teams and following up with them • In case of P1 tickets, hosting bridge call and providing regular updates on priority basis • During Non-Business Hours, resolving particular issues on behalf of other support team. • Impact analysis on Business services due to availability or performance issues. • Gained knowledge on Microsoft Operating systems and related software’s. • Met Response and Resolution target within SLA. • Worked in flexible shift and extended the shift beyond working hours as per need. • Helped team by doing peer reviews and knowledge sharing for resolving ticket • Took Individual Ownership of tickets in the queue and ensured timely closure. In depth knowledge of Hewlett – Packard HP Service Manager Tool for Incident Management, Knowledge Management and Problem Management processes. Business Service Management Tool (BSM) used for monitoring the Syntel Infrastructure. Hewlett – Packard Network Node Manager Tool (NNMi) used for monitoring the Syntel Network Infrastructure. • Hewlett – Packard SiteScope Tool for monitoring the status of the servers monitored by SNOC ACADEMIA EDUCATIONAL QUALIFICATION: EXAM BOARD/UNIVERSITY PASSING YEAR CLASS SSC PUNE 2006 FIRST CLASS HSC(SCIENCE) PUNE 2008 HIGHER SECOND CLASS
BSc(Comp Science) PUNE 2012 SECOND CLASS CERTIFICATIONS: Completed Core Java , Advance Java and Struts Framework from SEED Institute. Completed Android from Quagnitia Systems Pvt Ltd. PERSONAL DETAILS Date of Birth : 21st Feb 1990 Address : Gat No 218, Indrayani Hsg Soc, Rupeenagar Talwade ,Pune-412114 Language known : English, Hindi, Marathi Nationality : Indian Marital Status : Unmarried Hobbies : Playing cricket and Football & listening to Music. Date: Place: PUNE SHAIKH NADEEM RAFIQUE

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Resume

  • 1. NADEEM SHAIKH Tel: (M) +91-8087707348 E-Mail: nadeem.shaikh770@gmail.com To achieve professional excellence in Computer and Engineering by continuous learning and research and become globally compatible professional making contribution to development of industry. CAREER ABSTRACTS  B1 US Visa holder.  Completed RHCSA7 and RHCE7 certification trainings.  Having Sound Knowledge of Networks, SQL & Windows and AWS.  Excellent analytical and problem-solving logical skills.  Have a very methodical and systematic approach towards work.  Works efficiently and successfully both alone and as part of a team.  Communicative and creative problem-solver.  Fast learner who has been consistently cited for ability to achieve rapid comfort level in new environments Innovative, self-motivated.  Rigorous, quality-conscious contributor.  Working in 24*7 environment COMPETENCY MATRIX Operating Systems Windows 2007, 2008 Windows XP Linux Database SQL Server 2005 My SQL Web Technologies HTML Languages Shell Scripting & Core Java
  • 2. CAREER HIGHLIGHTS Experience: - Working in Emerson as System Engineer since April 2015 • Project Title : Climate Technologies (April-2016 – Till Date) • Designation : System Engineer. • Role : Application Support/Production Support • Company : Emerson Innovation Centre Roles and Responsibilities: • Working with Nagios and Pager Duty for incident management, problem management and knowledge management. • Configuring Metric groups, Custom objects and Tags in Nagios • • Working on Rabbit MQ for managing customer data on Business Servers. • Working with Jenkins for Production/Staging deployment activities. • Worked on Manual Deployment by taking backups for Comfort Guard Products using MYSQL. • Creating/Altering users and group information on Active Directory server • Deployed and configured crystal reports on Windows Server. • Performing root cause analysis by checking production logs, checking thread dumps and heap dumps. • Working with Tomcat Apache for hosting websites. • Working with DNS, MYSQL DB configuration on rhel6 and 7 servers. • Performed patching for bug fix/web code changes on Web Application • Configured EC2 instances in AWS Cloud Watch. • Creating and Managing Users, groups and providing them passwords on rhel6 production servers. • Managing various files and folder permissions of read, write and Execute to various users and groups on rhel6 production servers
  • 3. • Providing sudoers access to users on their respective rhel6 production servers as per the client. • File System full on disk volume containing application logs on rhel6 production server alerts. Reduce the space utilization • Checking network connectivity, ports open or closed • Performing patching and OS Updates on all rhel6 servers a per the client maintenance activity • Performing server build on Virtual machine environment. • Enabling and disabling ports on Linux firewall • Creating Shell Scripts to automate particular tasks. Experience: - Working in Syntel Limited as Software Engineer since June 2013 • Project Title : GUITAR CENTER (Feb-2015 – Mar-2016 ) • Designation : Software Engineer. • Role : Application Support/Production Support • Company : Syntel Pvt. Ltd. Roles and Responsibilities: Linux Oriented Tasks:- • Creating and Managing Users, groups and providing them passwords on rhel6 production servers. • Managing various files and folder permissions of read, write and Execute to various users and groups on rhel6 production servers • Providing sudoers access to users on their respective rhel6 production servers as per the client. • File System full on disk volume containing application logs on rhel6 production server alerts. Reduce the space utilization • Checking network connectivity, ports open or closed. • Checking disk utilization on rhel6 production severs
  • 4. • Performed LVM Tasks on all rhel 6 and 7 prod Servers • Worked on vSphere Client for all the rhel6 production Servers to perform changes which are configured in it. • Identifying the issue with applications. Finding the causes which makes application hang or down. Restart the application to make business as usual. Daily Application system checkout before business pick hours. If any issue identify, we need to fix it before business production time • Performing patching and OS Updates on all rhel6 servers a per the client maintenance activity • Performing server build on Virtual machine environment. • Enabling and disabling ports on Linux firewall • Creating shell scripts to automate particular tasks. • Writing Queries on MS SQL Server 2005/2008 • In depth knowledge of SOLARWINDS Tool for Incident Management, Knowledge Management and Problem Management processes of Network devices • In depth knowledge of I-SUPPORT is a ticketing tool used for incident management, Knowledge management and problem management • NIMSOFT tool used for monitoring the alerts of critical production servers and network devices and assigning it to particular team. • POWER TERM Interconnect Shell used for batch Jobs monitoring of all AS400 servers on AMP, SONG, IMAGE, DRUM, MFE3.ROCK, BASS, CYMBAL and GUITAR. • Maintaining daily tasks sheet of all batch jobs of AS400 with Time • Project Title : PROSIGHT MASTER (JULY-2014- JAN-2015 ) • Designation : Software Engineer. • Role : Application Support/Production Support • Company : Syntel Pvt. Ltd.
  • 5. Roles and Responsibilities: • In depth knowledge of SOLARWINDS Tool for Incident Management, Knowledge Management and Problem Management processes. • Performed Windows and Linux related admin tasks on production servers and Non production Servers. • Performed database related admin tasks on Database Production Servers. • Interacting with Client for various Issues and getting it resolved within the specific Resolution SLA time period. • Discussing with the entire team and client over a weekly call every week what tasks need to be performed in the every coming weeks and get it done as per the client requirements. • Checking the event logs for the critical errors and find the root cause of problem. • Providing the permissions to the user as per the requirement. • Adding, deleting users from admin group and other user specific groups. • Creating the SharePoint site collection, sites as per user requirement. • Taking Farm backup and individual site backup. • Monitoring SharePoint, windows, database production servers for memory, disk space and overall health of servers. • On database production servers run the scripts provided by developers to perform the various operations, and acknowledge with the mail. • Monitoring VuGen Script for BizTalk and Premiere- this scripts are responsible for checking application availability. • Responsible for opening the Severity 1 Ticket for the failure of the Script. • Project Title : Global Command Center (SEPT-2013- JUNE2014) • Designation : Software Engineer. • Role : Application Support/Production Support • Company : Syntel Pvt. Ltd. Roles and Responsibilities: • Monitoring, up keeping and basic troubleshooting for Links, Servers and Network nodes.
  • 6. • Generation of reports on daily, weekly, monthly and quarterly basis which is helping in continuous regularization and refining parameters and proactively reducing chances of any major issues. • Ticket escalation and follow up with other teams. • Communication with vendors in case of link down issues followed by escalation matrix. • Unmanaging (Downtime) devices based on the request from different support teams and following up with them • In case of P1 tickets, hosting bridge call and providing regular updates on priority basis • During Non-Business Hours, resolving particular issues on behalf of other support team. • Impact analysis on Business services due to availability or performance issues. • Gained knowledge on Microsoft Operating systems and related software’s. • Met Response and Resolution target within SLA. • Worked in flexible shift and extended the shift beyond working hours as per need. • Helped team by doing peer reviews and knowledge sharing for resolving ticket • Took Individual Ownership of tickets in the queue and ensured timely closure. In depth knowledge of Hewlett – Packard HP Service Manager Tool for Incident Management, Knowledge Management and Problem Management processes. Business Service Management Tool (BSM) used for monitoring the Syntel Infrastructure. Hewlett – Packard Network Node Manager Tool (NNMi) used for monitoring the Syntel Network Infrastructure. • Hewlett – Packard SiteScope Tool for monitoring the status of the servers monitored by SNOC ACADEMIA EDUCATIONAL QUALIFICATION: EXAM BOARD/UNIVERSITY PASSING YEAR CLASS SSC PUNE 2006 FIRST CLASS HSC(SCIENCE) PUNE 2008 HIGHER SECOND CLASS
  • 7. BSc(Comp Science) PUNE 2012 SECOND CLASS CERTIFICATIONS: Completed Core Java , Advance Java and Struts Framework from SEED Institute. Completed Android from Quagnitia Systems Pvt Ltd. PERSONAL DETAILS Date of Birth : 21st Feb 1990 Address : Gat No 218, Indrayani Hsg Soc, Rupeenagar Talwade ,Pune-412114 Language known : English, Hindi, Marathi Nationality : Indian Marital Status : Unmarried Hobbies : Playing cricket and Football & listening to Music. Date: Place: PUNE SHAIKH NADEEM RAFIQUE