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RESUME Brajesh

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Brajesh Kumar Hota

Brajesh Kumar Hota has over 7 years of experience in front office management roles across several hotels in India. He is currently the Assistant Front Office Manager at Lords Resort Silvassa, where he oversees front office operations and guest relations. Prior to this role, he held positions such as Assistant Front Office Manager, Senior Front Office Executive, and Reservation Supervisor at other hotels. He has a strong background in customer service, budgeting, quality assurance, and team management.

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BRAJESH KUMAR HOTA Address: Rajkhariar, Dist : Nawapara Orissa, India Contact: +91 8128995160 Email: Brajesh.hta@gmail.com Assistant Front Office Manager EXPERTISE PROFILE Front Office Management - A diligent professional with 7+ years experience in hotels across room Operations, Front office, Guest relations, Quality & standards. Customer Service Currently working as Asst. Front office Manager at Lords Resort Silvassa (U.T) in India. Guest Satisfaction -Rich knowledge of all aspects of room division operations with Excellent Organizational, administrative, guest service and problem Solution skills. Budgeting & Cost Control -Demonstrated success at improving new concepts, future trends, Streamlining operations. Pre-Opening Management -Hands experience in developing procedures, service standards and Operational policies, quality assurance and achieving customer Satisfaction through adherence to service quality standards. Quality Assurance -Sound networking and & interpersonal skills to interact with people from Diverse backgrounds and build lasting relationships. Liaisons/ Co-ordinations -Excellent man management, time management, leadership, skills and ability to deliver under stress. Training & Development Team Management PROFESSIONAL EXPERIENCE LORDS HOTELS & RESORTS, SILVASSA ( U.T) SINCE JULY 2014 Assistant Front Office Manager Since: July 2014  Overseeing management and administration of Front Office operations along with client relationship management.  Managing the hotel inventory keeping control on cost & expenses by making optimum utilization of resources & time to ensure profitability while ensuring adherence to quality parameters.  Analyzing P&L statement, developing operating budgets and planned & forecast capital expenditure.
 Assisting the General Manager in operations, planning, implementations & enforcement of policies & procedures.  Planning work schedule for the staff member, setting up clear objectives, performance standards and achievable targets coordinating & supervising operational activities and mentoring the team to achieve goals.  Continually developing and enhancing the front desk Up selling the programme to ensure that opportunities and incremental revenues are maximized.  Ensuring service deadliness met at all times  Interacts with guests to obtain feedback on product quality and service levels.  Manage the inventory on all OTA and channel distributions.  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.  Hiring and recruitment of best talent.  Joint hand with sales and marketing team to achieve the revenue and budget. MAHINDRA HOLIDAYS & RESORT INDIA LTD. JUNAGADH (GUJURAT) ( APR 2014 - JUN 2014) Assistant Front office Manager  Heading the front office operations as officiating Front Office Manager  Single point contact guest queries, complaints, ensuring timely and efficient solution and monitoring guest feedback and trip advisor reviews.  Training, Orienting and motivating the staff.  Lead the front office team to manage day to day operations.  Preparing month end report for General Manager.  Initiated up selling policy for incremental revenue and incentivizing the team members. Pre- Opening COUNTRY INN & SUITES BY CARLSON, Gandhidham, Gujurat (APR 2012 - APR 2014) Senior Front Office Executive  Part of pre-opening team of the hotel.  Successful opening of the area and putting up policies and procedures in place.  Monitor daily performance and manage revenue through revenue and yield management techniques.  Ensure through regular monitoring of guest scores and feedback, prompt, efficient and accurate service to all guests.  Ensuring and providing effective problem resolution to our guests, Maintain a core of above 90% for problem resolutions.  Monitor the business of competition hotels in terms of new account and rates.  Ensure that all the operational standards set for all the process are followed.  Co-ordinate operations with concierge, Travel Desk, Business center or any other sub departments through the guest cycle.  Maintain regular contacts with corporate and individual customers, and build strong relationships with them.  Maintaining liaison with different departments of the hotel to ensure smooth arrival and departure of the guests  Maintaining liaison with different departments of the hotel to ensure smooth arrival and departure of the guests.
 Handle guest complaints with patience and tact, refer to senior management if situation demands, and make sure that all guest complaints are brought to the notice of the Front Office Manager CAMBAY SPA & GOLF RESORT, GANDHINAGAR, (OCT 2011 - MARCH 2012) Central Reservation Executive  Managing inventory and channel management.  Making Sales reports and MIS reports.  Making productivity reports.  Responsible for market segment and market source distribution.  To handles all group tours/ conventions/mice from the initial blockage to the rooming lists.  To assist Reservation Manager and Assistant Reservation Manager to operate the department.  Co-ordinate with sales team.  Sales and Marketing for cross Exposure.  Add on and joining in corporate sales. LORDS HOTELS & RESORT, GANDHIDHAM, (GUJURAT) (JAN 2011 - SEP 2011) Reservation Supervisor  Ensure the policies and procedures of reservation to be strictly followed.  Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.  Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.  Answer guest inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc.  Assists and prepare in groups pre-arrival process and also preparing group rooming lists.  Co-ordinate with the Channel manager, or software vendors for any availability, rate or booking integration issues.  Manage all aspects of reservation department in the absence of Reservation Manager. ITC FORTUNE PARK GALAXY, VAPI (GUJURAT) (JAN 2010 – DEC 2010) Hotel Operation Trainee  Front Desk – Responsible for Greeting and registering the guest, providing outstanding guest service during their stay, handling the cashiers and setting the guest’s account upon completion of their stay.  Concierge – Catering to all guest request or inquiries regarding the hotel, city or any events, making itineraries for the guest, handling e-mails and supervising the bell desk.  Night Auditor – Responsible for checking all the front office operations during the day shift, preparing the daily reports, balancing transactions and conducting the night audit.  Operators – managing the operator console by answering all guest or the internal hotel calls, updating registration cards and preparing welcome letter for arrival guest.
 Shift In Charge – Responsible for handling a shift and overlooking the work of the fellow colleagues.  Training – Involved in imparting regular training and induction to the fresher’s and junior team members. ACHIEVEMENTS  Awarded JUO in College NCC at Khariar College, Khariar. Under Sambalpur University (Orissa).  Won in employee quiz competition at Lords Resort Silvassa. EDUCATION  MBA IN HR & MARKETING, PUNJAB TECHNICAL UNIVERSITY, RANCHI, JHARKHAND 2011-2013.  HM, BSS FRONT OFFICE MANAGEMNT 1 YEAR, NIPS SCHOOL OF HOTEL MANAGEMENT 2009-2010.  GRADUATE IN ARTS FROM SAMBALPUR UNIVERSITY, ORISSA 2004-2007. PERSONAL INFORMATION  Date of Birth: 09th November 1986  Nationality: Indian  Marital Status : Married  Language Known: English, Hindi, Gujurati, Oriya, Assamese, Bengoli. The information provided above is accurate to the best of my knowledge. Reference can be provided on request. BRAJESH KUMAR HOTA

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RESUME Brajesh

  • 1. BRAJESH KUMAR HOTA Address: Rajkhariar, Dist : Nawapara Orissa, India Contact: +91 8128995160 Email: Brajesh.hta@gmail.com Assistant Front Office Manager EXPERTISE PROFILE Front Office Management - A diligent professional with 7+ years experience in hotels across room Operations, Front office, Guest relations, Quality & standards. Customer Service Currently working as Asst. Front office Manager at Lords Resort Silvassa (U.T) in India. Guest Satisfaction -Rich knowledge of all aspects of room division operations with Excellent Organizational, administrative, guest service and problem Solution skills. Budgeting & Cost Control -Demonstrated success at improving new concepts, future trends, Streamlining operations. Pre-Opening Management -Hands experience in developing procedures, service standards and Operational policies, quality assurance and achieving customer Satisfaction through adherence to service quality standards. Quality Assurance -Sound networking and & interpersonal skills to interact with people from Diverse backgrounds and build lasting relationships. Liaisons/ Co-ordinations -Excellent man management, time management, leadership, skills and ability to deliver under stress. Training & Development Team Management PROFESSIONAL EXPERIENCE LORDS HOTELS & RESORTS, SILVASSA ( U.T) SINCE JULY 2014 Assistant Front Office Manager Since: July 2014  Overseeing management and administration of Front Office operations along with client relationship management.  Managing the hotel inventory keeping control on cost & expenses by making optimum utilization of resources & time to ensure profitability while ensuring adherence to quality parameters.  Analyzing P&L statement, developing operating budgets and planned & forecast capital expenditure.
  • 2.  Assisting the General Manager in operations, planning, implementations & enforcement of policies & procedures.  Planning work schedule for the staff member, setting up clear objectives, performance standards and achievable targets coordinating & supervising operational activities and mentoring the team to achieve goals.  Continually developing and enhancing the front desk Up selling the programme to ensure that opportunities and incremental revenues are maximized.  Ensuring service deadliness met at all times  Interacts with guests to obtain feedback on product quality and service levels.  Manage the inventory on all OTA and channel distributions.  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.  Hiring and recruitment of best talent.  Joint hand with sales and marketing team to achieve the revenue and budget. MAHINDRA HOLIDAYS & RESORT INDIA LTD. JUNAGADH (GUJURAT) ( APR 2014 - JUN 2014) Assistant Front office Manager  Heading the front office operations as officiating Front Office Manager  Single point contact guest queries, complaints, ensuring timely and efficient solution and monitoring guest feedback and trip advisor reviews.  Training, Orienting and motivating the staff.  Lead the front office team to manage day to day operations.  Preparing month end report for General Manager.  Initiated up selling policy for incremental revenue and incentivizing the team members. Pre- Opening COUNTRY INN & SUITES BY CARLSON, Gandhidham, Gujurat (APR 2012 - APR 2014) Senior Front Office Executive  Part of pre-opening team of the hotel.  Successful opening of the area and putting up policies and procedures in place.  Monitor daily performance and manage revenue through revenue and yield management techniques.  Ensure through regular monitoring of guest scores and feedback, prompt, efficient and accurate service to all guests.  Ensuring and providing effective problem resolution to our guests, Maintain a core of above 90% for problem resolutions.  Monitor the business of competition hotels in terms of new account and rates.  Ensure that all the operational standards set for all the process are followed.  Co-ordinate operations with concierge, Travel Desk, Business center or any other sub departments through the guest cycle.  Maintain regular contacts with corporate and individual customers, and build strong relationships with them.  Maintaining liaison with different departments of the hotel to ensure smooth arrival and departure of the guests  Maintaining liaison with different departments of the hotel to ensure smooth arrival and departure of the guests.
  • 3.  Handle guest complaints with patience and tact, refer to senior management if situation demands, and make sure that all guest complaints are brought to the notice of the Front Office Manager CAMBAY SPA & GOLF RESORT, GANDHINAGAR, (OCT 2011 - MARCH 2012) Central Reservation Executive  Managing inventory and channel management.  Making Sales reports and MIS reports.  Making productivity reports.  Responsible for market segment and market source distribution.  To handles all group tours/ conventions/mice from the initial blockage to the rooming lists.  To assist Reservation Manager and Assistant Reservation Manager to operate the department.  Co-ordinate with sales team.  Sales and Marketing for cross Exposure.  Add on and joining in corporate sales. LORDS HOTELS & RESORT, GANDHIDHAM, (GUJURAT) (JAN 2011 - SEP 2011) Reservation Supervisor  Ensure the policies and procedures of reservation to be strictly followed.  Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.  Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.  Answer guest inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc.  Assists and prepare in groups pre-arrival process and also preparing group rooming lists.  Co-ordinate with the Channel manager, or software vendors for any availability, rate or booking integration issues.  Manage all aspects of reservation department in the absence of Reservation Manager. ITC FORTUNE PARK GALAXY, VAPI (GUJURAT) (JAN 2010 – DEC 2010) Hotel Operation Trainee  Front Desk – Responsible for Greeting and registering the guest, providing outstanding guest service during their stay, handling the cashiers and setting the guest’s account upon completion of their stay.  Concierge – Catering to all guest request or inquiries regarding the hotel, city or any events, making itineraries for the guest, handling e-mails and supervising the bell desk.  Night Auditor – Responsible for checking all the front office operations during the day shift, preparing the daily reports, balancing transactions and conducting the night audit.  Operators – managing the operator console by answering all guest or the internal hotel calls, updating registration cards and preparing welcome letter for arrival guest.
  • 4.  Shift In Charge – Responsible for handling a shift and overlooking the work of the fellow colleagues.  Training – Involved in imparting regular training and induction to the fresher’s and junior team members. ACHIEVEMENTS  Awarded JUO in College NCC at Khariar College, Khariar. Under Sambalpur University (Orissa).  Won in employee quiz competition at Lords Resort Silvassa. EDUCATION  MBA IN HR & MARKETING, PUNJAB TECHNICAL UNIVERSITY, RANCHI, JHARKHAND 2011-2013.  HM, BSS FRONT OFFICE MANAGEMNT 1 YEAR, NIPS SCHOOL OF HOTEL MANAGEMENT 2009-2010.  GRADUATE IN ARTS FROM SAMBALPUR UNIVERSITY, ORISSA 2004-2007. PERSONAL INFORMATION  Date of Birth: 09th November 1986  Nationality: Indian  Marital Status : Married  Language Known: English, Hindi, Gujurati, Oriya, Assamese, Bengoli. The information provided above is accurate to the best of my knowledge. Reference can be provided on request. BRAJESH KUMAR HOTA