Resume Hindash J W R
- 1. J W Hindash 1713-135 Hillcrest Avenue Mississauga, ON L5B4B1 Cellular: (647) 404-6596 E-mail: j_hindash@yahoo.com _____________________________________________________________________________________________ IT Professional with Technical & Management expertise in a career spanning 19+ years CAREER To obtain a senior principal IT position that requires cross-disciplined problem solving expertise. OBJECTIVE EDUCATION The University of Phoenix – Phoenix Arizona Bachelor of Science in Management Information Systems MIS (November 2008) Edmonds Community College - Lynnwood Washington State Diploma in Computer Science (June 1986) Professional Certifications: ITIL Service Manager (Masters Level) & PMP TECHNICAL Hardware: IBM p570 Power Server, IBM AS/400, HP rp3440-2 and Intel based Servers SKILLS Operating Systems: AIX 5.2, OS/400 v.2, HP-UX 11i v. 3 and NT & Windows 2000, 2003 Server Middleware: TIBCO Business Works, Work Flow, Rendezvous, EMS, JMS & IBM MQ Series Web Servers: Apache, iPlanet and Sun One Database: Oracle 8i, 9i and 10g, Versant v. 6 & SQL Server. Languages: C++, Java, SQL, Visual Basic, Fortran, Pascal, HTML/CSS, ASP .NET Project Management Tools: MS Access, Test Case Manager, MS Project and MS Project Server. Data Migration: DB Studio, DBArtisan and Oracle RMAN Data Security: Data Guard, VERITAS, HP Open View & NNM EXPERINECE Mar 09 - Present ITIL & Project Management Instructor; Toronto College of Technology, Toronto-Canada • Highlight ITIL best practices and concepts from practical point of view • Guide students/attendants on best implementation practices within real business settings • Prepare students for ITIL & PMP certification exams. Jan 05 – Jan 09 Senior Project Manager Applications Development Manager, Sejel Technology Ltd., Jeddah- Saudi Arabia • Lead operations & network analysis team in identifying optimum infrastructure capacity • Lead design, acquisition and deployment of new hardware; servers, disk arrays and supporting network layout and protocols • Outline and Document infrastructure project scope, objectives and plan according to PMI standards. • Budgeted and resourced project as necessary; infrastructure and personnel requirements. • Manage day-to-day operations and monitoring status and performance of company’s IT infrastructure platforms • Performed application sizing and network traffic analysis to determine optimum capacity • Restructure and organize company’s Customer Support and Help Desk functions to serve customers more efficiently via establishing strong 2nd and 3rd support lines. d d • Lead & Participated in implementing ITIL standards and best practices • Work closely with operations and network managers to define and gather all active
- 2. Jamal Hindash – Resume Page 2 of 2 Configuration Items to be included within company’s CMDB. • Supervised network specialists on configuring Cisco Routers for streamlined and secure operations • Designed and lead deployment of VoIP, Data and voice companywide communications • Participated in design and deployment of new Disaster Recovery off-site facilities • Lead testing of Disaster Recovery & Contingency facilities, scripts and procedures • Negotiated and agreed SLAs with suppliers/vendors on all infrastructure components • Reported infrastructure performance and KPIs periodically to top management • Charted and documented long-term capacity & availability strategic plans • Trained and mentored technical staff on new emerging technologies and how they could be incorporated within existing IT infrastructure • Define and set authorities and responsibilities for individual team members • Manage outsource skills assessment and periodic metrics measurement reporting Dec 01 – Jan 05 IT Manager, Arabian Auto Agency (AAA), Jeddah- Saudi Arabia • Managed design, installation, engineering, implementation, support, training, administration and management authority for: LAN/WAN Network Services, Internet & Communication Protocols, UNIX Systems Administration, Database Administration, Application Systems, Oracle e-Business Suite ERP Customization and Implementation as well as Help Desk operations • Down select the most efficient and most cost-effective system’s solution • Design and installation of LAN/WAN infrastructure. Utilized state-of-the-art technologies to provide network connectivity of mainframe, AS400, UNIX, Windows NT, Novell and PC • Deliver around $ 1 million in cost saving through aggressive negotiation of contracts • Set operational policies & procedures for Oracle e-Business Suite ERP connectivity with existing legacy systems using J2EE Connectors and Java Transaction API (JTA). • Lead & managed Data migration between legacy systems and new ERP Platform successfully • Supervised installation and configuration of on-line parts order systems as per manufacturer’s specifications and standards. • Develop, document and train IT staff and management team on newly introduced technologies and procedures. Oct 98 – Dec 01 Senior Technical Manager, Smarten Telecom, Dubai- U.A.E. • Lead design, development and implementation of Smarten’s Billing & Customer Care System and Mediation & Provisioning Systems including staging the back end Database and Applications. Develop requirement and technical specifications. Lead technical team through full life cycle phases of the project. Design Database architecture schemas and definition. • Collaborated with Pre-sales, professional services in client presentation and demos of Smarten’s suite of products geared for Telecom Service Providers; Vodafone, Etisalat (UAE Primary Telecom Service Provider) & Orascom Middle East. Jul 95 – Sep 98 MIS Manager, Schneider Electric S.A., Abu Dhabi- U.A.E. Streamline MIS processes and develop flexible reporting capabilities. Analyze existing sales and marketing data and provided timely and accurate analytical and statistical feedback. Jan 90 –May 95 Systems Analyst, Emirates Insurance Company, Abu Dhabi- U.A.E. Design & implement full bilingual motor insurance application across company’s multiple locations. REFERENCES Available upon request