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Resume Ravi-new1

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J. Ravi Verma is seeking a middle level position in process and operations management. He has 14 years of experience in operations management, process management, client relationship management, team management, performance management, and general administration. He has a proven track record of success in meeting and exceeding objectives. He is skilled in establishing processes, streamlining workflows, and creating a teamwork environment to improve productivity. He has expertise implementing strategic operations and service delivery systems to achieve corporate goals.

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Resume J. Ravi Verma Phase -7, Duplex 391, Vijaya Garden, Baridih, Jamshedpur- 831007.  Phone: +91-7209758279~E-mail: jwdsravi@yahoo.com. Seeking middle level assignments in Process and Operations Management with a leading Business Process Management organization of repute. PROFILE SUMMARY  A competent professional with nearly 14 years experience in : ~ Operations Management ~ Process Management ~ Client Relationship Management ~ Team Management ~ Performance Management ~ Data / Transaction processing and ~ General Administration.  Proven track record of success in meeting and exceeding all key objectives.  An out-of-the-box thinker with excellent track record of establishing processes SOPs, streamlining work flow, and creating team work environment for enhanced productivity.  Expertise in implementing strategy and steering operations related to management, and service delivery systems.  Resourceful in designing, employee development programs thereby creating an integral link between long term business strategies for maximum profitability in line with corporate goals.  Adept at carrying out general administration functions; supervising operational planning and development, executing HR processes, handling day to day activities in co-ordination with internal / external departments with the ability to relate to people across all the hierarchical levels  Worked alongside top management for evolving strategic vision, driving change, infusing new ideas and taking enterprise system performance and productivity to the next level.  Demonstrated abilities in effective work planning as well as implementing various cost control measures.  Exhibited skills in practical implementation of detailed project plan for identification of process to be transitioned / migrated, creation of detailed process documentation including risk assessment and necessary signoffs.  Instrumental in identifying improvement areas & implementing various measures to maximize organization’s business goals and objectives.  Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the work processes. CORE COMPETENCIES  Analyzing business partners’ requirements and coordinating, developing and implementing processes in line with guidelines.  Monitoring the overall functioning of the processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction and ensuring minimum TAT.  Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the work processes.  Streamlining business operations, increasing productivity and enhancing internal controls.  Leading, training, and monitoring performance of the team members to ensure efficiency and meeting individual and organizations objectives.  Preparing MIS reports as per SLAs with a view to apprise management and the business partners of the process operations and in critical decision making process.  Planned and monitored daily staffing schedules and adjusted accordingly to ensure adequate staffing levels that support operational demands and business objectives

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ORGANIZATIONAL EXPERIENCE Assistant Manager Operations- November 2006 – September 2013 HSBC Electronic Data Processing India Pvt Ltd. Kolkata Role:  Ensuring all PLA’s are met.  Maximize profitability through superior customer service and operating efficiency.  Effective and prompt communications.  Conduct performance reviews for all staff within department.  Personally coach, train and mentor colleagues and provide career development opportunities through training and quality management activities.  Recognizing and rewarding team.  Ensure that employees are both results-oriented and team-focused.  Support operational demands and business objectives through staff development.  Managing and supervising administrative functions to ensure all paperwork was processed efficiently and in a timely manner.  Taking active part in activities related to recruiting and the appointment process.  Meeting all compliance requirements.  Recommending and implementing programs and strategies to increase productivity. Achievements:  Rewarded with $500.00 for completing a Project on efficiency gain by increasing efficiency and reducing FTEs.  Selected as 100 Club semi finalists in the year 2009 in GSC Kolkata.  Successfully managed multiple process migrations and demonstrated strong operational control resulting in process attaining BAU status on schedule.  Handled all the responsibilities of Manager Operation’s in the absence of Manager Operations.  Ensured that the team met all the PLA’s month on month.  Successfully handled group audit and ICD reviews both in 2008 and 2009. Also handled two successive Thematic reviews in 2011 and 2012 with no major findings.  Effectively managed data processing work in a transaction pricing environment. Customer Service Executive- HSBC Electronic Data Processing India Pvt. Ltd. March 2004-Oct 2006. Role:  The role involved debit and credit card authorization service to HSBC acquired merchants.  Providing voice authorization to UK banks processing HSBC, First Direct, Bank of Ireland and other HSBC issued cards.  Understanding the customer requirement and delivering the highest standards of service at the same time meeting the PLA’s. Achievements:  Was integral part of the team that won the team of the quarter Q1 2006.  Led team in the absence of line manger.  Floor walked and managed the floor on several occasion when the management team was in meeting.  Trained the VAC complaints and quality team on conducting Business Integrity checks.  Prepared Quality tracker and error codes for the process. Business Development Officer & District Project Manger I/c Aug 2001 –Sep 2003 World Bank – IFAD assisted Swa-Shakti Project. Role:  Leading a team of 15-17 personnel, involved in administering and monitoring the work of Preparing NGO’s working under the World Bank funded project.  Liaising with the state government and financial institution for the implantation of the project.  Preparing annual budget and measuring performance against the set standards.  Understanding the needs of the project beneficiaries and arranging for the training sessions. Achievements:  Entrusted with the additional responsibility to manage the project activities of another project area.

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Administration and Liaison Officer: Aug 1999- Jul 2001. Nissho Iwai Corporation: Role:  In charge of administration which included site office management.  Liaising with the vendors to ensure timely receipt of goods/ equipment and also timely release of payment to them.  Meeting strict deadlines in ensuring timely delivery of machinery to clients, timely receipt of machinery components from the vendor. Achievement:  Actively involved in successful completion of the Rs 1600.00 crores Cold Rolling Mill Project before schedule. ACADEMIC DETAILS Post Graduate Diploma in Business Management (PGDBM) Ambedkar Institute of Management Studies – Vizag ( 1998) (Specialization in Marketing and HR) Bachelor in Commerce ( B.Com) Symbiosis College of Arts & Commerce- Pune- 1995. (University Of Poona) Other Courses and Certifications:  Certification in Office Procedure and Management from The Institute of Secretariat Training and Management – New Delhi.  Certification in Micro Enterprise Development from Asian Centre for Entrepreneurial Initiatives- Bangalore. PERSONAL DETAILS DATE OF BIRTH: MAY 17 1972 ■ GENDER: MALE ■ MARITAL STATUS: WIDOW ■ NATIONALITY: INDIAN■ LANGUAGES KNOWN : ENGLISH& HINDI PASSPORT DETAILS: G7033708. EXP : 17/5/2018.

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Resume Ravi-new1

  • 1. Resume J. Ravi Verma Phase -7, Duplex 391, Vijaya Garden, Baridih, Jamshedpur- 831007.  Phone: +91-7209758279~E-mail: jwdsravi@yahoo.com. Seeking middle level assignments in Process and Operations Management with a leading Business Process Management organization of repute. PROFILE SUMMARY  A competent professional with nearly 14 years experience in : ~ Operations Management ~ Process Management ~ Client Relationship Management ~ Team Management ~ Performance Management ~ Data / Transaction processing and ~ General Administration.  Proven track record of success in meeting and exceeding all key objectives.  An out-of-the-box thinker with excellent track record of establishing processes SOPs, streamlining work flow, and creating team work environment for enhanced productivity.  Expertise in implementing strategy and steering operations related to management, and service delivery systems.  Resourceful in designing, employee development programs thereby creating an integral link between long term business strategies for maximum profitability in line with corporate goals.  Adept at carrying out general administration functions; supervising operational planning and development, executing HR processes, handling day to day activities in co-ordination with internal / external departments with the ability to relate to people across all the hierarchical levels  Worked alongside top management for evolving strategic vision, driving change, infusing new ideas and taking enterprise system performance and productivity to the next level.  Demonstrated abilities in effective work planning as well as implementing various cost control measures.  Exhibited skills in practical implementation of detailed project plan for identification of process to be transitioned / migrated, creation of detailed process documentation including risk assessment and necessary signoffs.  Instrumental in identifying improvement areas & implementing various measures to maximize organization’s business goals and objectives.  Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the work processes. CORE COMPETENCIES  Analyzing business partners’ requirements and coordinating, developing and implementing processes in line with guidelines.  Monitoring the overall functioning of the processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction and ensuring minimum TAT.  Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the work processes.  Streamlining business operations, increasing productivity and enhancing internal controls.  Leading, training, and monitoring performance of the team members to ensure efficiency and meeting individual and organizations objectives.  Preparing MIS reports as per SLAs with a view to apprise management and the business partners of the process operations and in critical decision making process.  Planned and monitored daily staffing schedules and adjusted accordingly to ensure adequate staffing levels that support operational demands and business objectives
  • 2. ORGANIZATIONAL EXPERIENCE Assistant Manager Operations- November 2006 – September 2013 HSBC Electronic Data Processing India Pvt Ltd. Kolkata Role:  Ensuring all PLA’s are met.  Maximize profitability through superior customer service and operating efficiency.  Effective and prompt communications.  Conduct performance reviews for all staff within department.  Personally coach, train and mentor colleagues and provide career development opportunities through training and quality management activities.  Recognizing and rewarding team.  Ensure that employees are both results-oriented and team-focused.  Support operational demands and business objectives through staff development.  Managing and supervising administrative functions to ensure all paperwork was processed efficiently and in a timely manner.  Taking active part in activities related to recruiting and the appointment process.  Meeting all compliance requirements.  Recommending and implementing programs and strategies to increase productivity. Achievements:  Rewarded with $500.00 for completing a Project on efficiency gain by increasing efficiency and reducing FTEs.  Selected as 100 Club semi finalists in the year 2009 in GSC Kolkata.  Successfully managed multiple process migrations and demonstrated strong operational control resulting in process attaining BAU status on schedule.  Handled all the responsibilities of Manager Operation’s in the absence of Manager Operations.  Ensured that the team met all the PLA’s month on month.  Successfully handled group audit and ICD reviews both in 2008 and 2009. Also handled two successive Thematic reviews in 2011 and 2012 with no major findings.  Effectively managed data processing work in a transaction pricing environment. Customer Service Executive- HSBC Electronic Data Processing India Pvt. Ltd. March 2004-Oct 2006. Role:  The role involved debit and credit card authorization service to HSBC acquired merchants.  Providing voice authorization to UK banks processing HSBC, First Direct, Bank of Ireland and other HSBC issued cards.  Understanding the customer requirement and delivering the highest standards of service at the same time meeting the PLA’s. Achievements:  Was integral part of the team that won the team of the quarter Q1 2006.  Led team in the absence of line manger.  Floor walked and managed the floor on several occasion when the management team was in meeting.  Trained the VAC complaints and quality team on conducting Business Integrity checks.  Prepared Quality tracker and error codes for the process. Business Development Officer & District Project Manger I/c Aug 2001 –Sep 2003 World Bank – IFAD assisted Swa-Shakti Project. Role:  Leading a team of 15-17 personnel, involved in administering and monitoring the work of Preparing NGO’s working under the World Bank funded project.  Liaising with the state government and financial institution for the implantation of the project.  Preparing annual budget and measuring performance against the set standards.  Understanding the needs of the project beneficiaries and arranging for the training sessions. Achievements:  Entrusted with the additional responsibility to manage the project activities of another project area.
  • 3. Administration and Liaison Officer: Aug 1999- Jul 2001. Nissho Iwai Corporation: Role:  In charge of administration which included site office management.  Liaising with the vendors to ensure timely receipt of goods/ equipment and also timely release of payment to them.  Meeting strict deadlines in ensuring timely delivery of machinery to clients, timely receipt of machinery components from the vendor. Achievement:  Actively involved in successful completion of the Rs 1600.00 crores Cold Rolling Mill Project before schedule. ACADEMIC DETAILS Post Graduate Diploma in Business Management (PGDBM) Ambedkar Institute of Management Studies – Vizag ( 1998) (Specialization in Marketing and HR) Bachelor in Commerce ( B.Com) Symbiosis College of Arts & Commerce- Pune- 1995. (University Of Poona) Other Courses and Certifications:  Certification in Office Procedure and Management from The Institute of Secretariat Training and Management – New Delhi.  Certification in Micro Enterprise Development from Asian Centre for Entrepreneurial Initiatives- Bangalore. PERSONAL DETAILS DATE OF BIRTH: MAY 17 1972 ■ GENDER: MALE ■ MARITAL STATUS: WIDOW ■ NATIONALITY: INDIAN■ LANGUAGES KNOWN : ENGLISH& HINDI PASSPORT DETAILS: G7033708. EXP : 17/5/2018.