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RESUME16

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Alen Lonic

This document is a resume for Alen Lonic. It summarizes his experience as an IT Operations Manager at ProHealthcare in Lake Success, NY, and prior roles including Systems Engineer at Citigroup in New York City and Network Security Analyst at Time Warner Cable in Jamaica, NY. The resume highlights his over 15 years of experience in IT operations management, project management, help desk support, network administration, server maintenance, and technical support. It also lists his areas of expertise, education including an Associate's degree in Information Technology and MCSE certification, and contact information.

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Alen Lonic 11 Sheli Drive Old Bethpage NY, 11804 •516.465.3521•Alonic@outlook.com Commitment | Passion | Leadership | Results AREAS OF STRENGTH • Seasoned, technology-savvy, multifaceted IT professional: Acknowledged for overseeing IT operations that support corporate and remote offices. Experience in the effective provisioning, installation, configuration, operation, and maintenance of systems hardware, software, and related infrastructure. • Offering diversified and in-depth experience: Facilitated the successful migration of 5000 workstations to new Office version utilizing Windows Deployment Services. Coordinated the deployment of new technology and applied best practices to current technology systems. • Excellent planning and organizational skills: Efficient in taking the initiative and managing multiple priorities while meeting established deadlines and goals. Recognized by executives, customers, and staff for superior job performance, attention to detail, and effective leadership and motivational skills. KEY STRENGTHS & EXPERTISE: • Project Management • Level I, II, III Helpdesk Support • Network Administration • Server Maintenance • Technical Support & Troubleshooting • System Administration • Migration Projects • New Employee Orientation • Problem Analysis/Resolution • Customer Service • Coaching, Mentoring & Training • System Backup PROFESSIONAL EXPERIENCE ProHealthcare, Lake Success, NY April 2008 – Present Information Services IT Operations Manager • Maintain strong working relationships with the leadership team, production managers and client groups to effectively communicate IT vision and gain support for strategic technology decisions • Effectively manage and balance future technology decisions with overall architecture vision • Staff and manage the IT Department to effectively balance workload and priorities of all IT resources, as well as ensure effective management of IT user support, application development, telecommunications, network management, and research/development. • Provide insight, routine input, alignment and development of the IT Strategic Plan, while ensuring alignment with Corporate Strategic Plan • Work with Security and Compliance to ensure proper regulation of industry standards
• Numerous years experience managing IT resources, including performance assurance practices • Absolute working knowledge of Policy Development, Procedure Development • Absolute working knowledge of Active Directory • Exceptional attention to detail, analytical, and problem solving skills • Responsible for hiring, training, counseling, evaluating and recommendation of salary increases, promotions and other personnel actions for employees under direct supervision. • Reduced costs by 25% by re-negotiating vendor contracts. • Preparing and implementing disaster recovery planning. • Overseeing system backups, recoveries and system fault tolerance. • Planning, budgeting, and implementing new technologies, additions, and upgrades to the network and related systems, including the research and selection of new equipment and software. • Manage a variety of networking equipment including switches, routers, firewalls, etc. • Implementing and monitoring network security. • Ensure integrity and regularity of all server backups. • Support and project managed for 3rd party vendors including, GE Medical Imaging(Centricity), CT, MRI, X-ray, Fuji, Alice5, and Sleep Center Citigroup, New York, NY February 2004 – October 2007 HASI (Hosting Application and Security Infrastructure) Systems Engineer • Participate with in the strategic design and creation of enterprise identity Management (IM) solutions • Participate in Disaster Recovery planning and testing activities • Participate in unit, integration and performance-tests • Supports planning process to develop new role-based access requirements • Provide input to project plan and execute tasks in accordance with overall approved plan • Gather and understand overall business requirements/objectives • Develop enterprise-wide IM solutions within a service oriented architecture • Resource Provisioning • Web Single Sign On • Access Management-Web and/or Client/Desktop Integration • Identity/Directory Integration • Auditing/Reporting • Role Based Access Control • Designing and configuring IM components • Testing and troubleshooting IM components • Configuration of LDAP services • Monitor user activity, error, and other exception reports to ensure security is being maintained. COMPLIANCE/CONTROLS OFFICER (Feb 04-Jan 06) TEAM LEAD • Interacted with experienced professionals across application development, and technical infrastructure, on global basis evaluating compliance with the companies internal control program for Sarbanes Oxley • Provide recommendations for optimizing business, internal control, and security processes.
• Monitored activities to ensure compliance with applicable regulations and operating policies for assigned areas of a larger or more complex nature. • Provided support to assigned areas on compliance-related issues, including documentation and form review for compliance with applicable regulations. • Maintained awareness of regulatory changes and ensure distribution to appropriate compliance and business managers. • Participated, in special compliance reviews, projects and training efforts. • Maintained quarterly entitlement reviews • Provided guidance to less experienced compliance personnel on regulatory matters. • Assisted management in identifying and containing compliance risks. • Worked with management to coordinate, develop and maintenance of supporting policies, procedures, agreements and contracts. • Developed and deployed corrective action plans. Made sure all time lines are meet. • Served as liaison and maintain good working relationships with internal audit and regulatory authorities. • Developed compensating controls for various security risks. • Collaborated with various Information Systems subdivisions to determine the potential effects of application rollouts on existing infrastructure. • Developed and implemented more efficient monitoring strategies • Reviewed security logs and violation reports. Time Warner Cable, HSO, Jamaica, NY March 2003 to February 2004 NETWORK SECURITY ANALYST LEAD ANALYST • Developed, implemented and maintained firewall technologies that secure an organizations website. • Analyzed, recommend and tested security technologies such as firewalls and IDS • Develop an effective process for the review and analysis of requests for remote access, including VPNs. • Installed, configured and supported network servers with user and group accounts. Created, modified and deleted user profiles and other access controls • Defined network security issues; developed plans and procedures, to ensure safety and privacy of internet subscribers • Reviewed security logs and violation reports. • Developed and trained staff on security procedure for two locations • Provided efficient and effective real time support for a variety of technologies such as PC hardware/software, mainframe support, local area network support and telecommunication inquiries • Troubleshooted TCP/IP network connectivity in Win NT, 9X, 2000/XP, Mac OS 9 and X. • Configured, repaired and maintained PC’s, network servers and other related components. • Administered e-mail accounts for users and troubleshooted any related problems. • Ensured consistent internet connections at all times and repaired related problems. • Installed all platform software and obtained and installed all related upgrades. • Planning and implementing proactive procedures and systems to alleviate problems before they arise • Monitored the network and related systems for optimum performance and recommend and implemented improvements.
Cablevision Inc, Jericho, NY October 2001 to March 2003 COMPUTER SYSTEMS ENGINEER • Setup and support Windows 2000 Server, Microsoft Proxy and firewall for Internet • Construction and maintenance of a corporate network. • Installed, configured and supported network servers with user and group accounts. Created, modified and deleted user profiles and other access controls • Responsible for the integration and deployment of suite of enterprise system management products. • Used custom scripts in NT/UNIX that verify the status of application processes and provided enhanced integration and monitoring of system/application products deployed • Assisted in the configuration of Remedy software to notify managers to prevent system downtimes. • Presented and trained IT support staff and other operational departments on the effective use of ESM tools as a means of increasing customer support • Helped in the administration of day to day operations, which involved client setup, installation on desktop PC and end user training. • Served as the front line support for user's problems and service requests. • Troubleshooted TCP/IP network connectivity in Win NT, 9X, 2000/XP, Mac OS 9 and X • Alerted management to any reliability and availability issues that may have affected workflow. • Experience of PC set up and software installation as well as various peripherals • Offered technical support to all Cablevision employees EDUCATION Associate, Information Technology May 2001 SUNY Farmingdale, Farmingdale, NY Certificate, MCSE June 2001 Hendriks Institute, Lindenhurst, NY – Comp-Tia A+, Network+, Microsoft Certified System Engineer

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RESUME16

  • 1. Alen Lonic 11 Sheli Drive Old Bethpage NY, 11804 •516.465.3521•Alonic@outlook.com Commitment | Passion | Leadership | Results AREAS OF STRENGTH • Seasoned, technology-savvy, multifaceted IT professional: Acknowledged for overseeing IT operations that support corporate and remote offices. Experience in the effective provisioning, installation, configuration, operation, and maintenance of systems hardware, software, and related infrastructure. • Offering diversified and in-depth experience: Facilitated the successful migration of 5000 workstations to new Office version utilizing Windows Deployment Services. Coordinated the deployment of new technology and applied best practices to current technology systems. • Excellent planning and organizational skills: Efficient in taking the initiative and managing multiple priorities while meeting established deadlines and goals. Recognized by executives, customers, and staff for superior job performance, attention to detail, and effective leadership and motivational skills. KEY STRENGTHS & EXPERTISE: • Project Management • Level I, II, III Helpdesk Support • Network Administration • Server Maintenance • Technical Support & Troubleshooting • System Administration • Migration Projects • New Employee Orientation • Problem Analysis/Resolution • Customer Service • Coaching, Mentoring & Training • System Backup PROFESSIONAL EXPERIENCE ProHealthcare, Lake Success, NY April 2008 – Present Information Services IT Operations Manager • Maintain strong working relationships with the leadership team, production managers and client groups to effectively communicate IT vision and gain support for strategic technology decisions • Effectively manage and balance future technology decisions with overall architecture vision • Staff and manage the IT Department to effectively balance workload and priorities of all IT resources, as well as ensure effective management of IT user support, application development, telecommunications, network management, and research/development. • Provide insight, routine input, alignment and development of the IT Strategic Plan, while ensuring alignment with Corporate Strategic Plan • Work with Security and Compliance to ensure proper regulation of industry standards
  • 2. • Numerous years experience managing IT resources, including performance assurance practices • Absolute working knowledge of Policy Development, Procedure Development • Absolute working knowledge of Active Directory • Exceptional attention to detail, analytical, and problem solving skills • Responsible for hiring, training, counseling, evaluating and recommendation of salary increases, promotions and other personnel actions for employees under direct supervision. • Reduced costs by 25% by re-negotiating vendor contracts. • Preparing and implementing disaster recovery planning. • Overseeing system backups, recoveries and system fault tolerance. • Planning, budgeting, and implementing new technologies, additions, and upgrades to the network and related systems, including the research and selection of new equipment and software. • Manage a variety of networking equipment including switches, routers, firewalls, etc. • Implementing and monitoring network security. • Ensure integrity and regularity of all server backups. • Support and project managed for 3rd party vendors including, GE Medical Imaging(Centricity), CT, MRI, X-ray, Fuji, Alice5, and Sleep Center Citigroup, New York, NY February 2004 – October 2007 HASI (Hosting Application and Security Infrastructure) Systems Engineer • Participate with in the strategic design and creation of enterprise identity Management (IM) solutions • Participate in Disaster Recovery planning and testing activities • Participate in unit, integration and performance-tests • Supports planning process to develop new role-based access requirements • Provide input to project plan and execute tasks in accordance with overall approved plan • Gather and understand overall business requirements/objectives • Develop enterprise-wide IM solutions within a service oriented architecture • Resource Provisioning • Web Single Sign On • Access Management-Web and/or Client/Desktop Integration • Identity/Directory Integration • Auditing/Reporting • Role Based Access Control • Designing and configuring IM components • Testing and troubleshooting IM components • Configuration of LDAP services • Monitor user activity, error, and other exception reports to ensure security is being maintained. COMPLIANCE/CONTROLS OFFICER (Feb 04-Jan 06) TEAM LEAD • Interacted with experienced professionals across application development, and technical infrastructure, on global basis evaluating compliance with the companies internal control program for Sarbanes Oxley • Provide recommendations for optimizing business, internal control, and security processes.
  • 3. • Monitored activities to ensure compliance with applicable regulations and operating policies for assigned areas of a larger or more complex nature. • Provided support to assigned areas on compliance-related issues, including documentation and form review for compliance with applicable regulations. • Maintained awareness of regulatory changes and ensure distribution to appropriate compliance and business managers. • Participated, in special compliance reviews, projects and training efforts. • Maintained quarterly entitlement reviews • Provided guidance to less experienced compliance personnel on regulatory matters. • Assisted management in identifying and containing compliance risks. • Worked with management to coordinate, develop and maintenance of supporting policies, procedures, agreements and contracts. • Developed and deployed corrective action plans. Made sure all time lines are meet. • Served as liaison and maintain good working relationships with internal audit and regulatory authorities. • Developed compensating controls for various security risks. • Collaborated with various Information Systems subdivisions to determine the potential effects of application rollouts on existing infrastructure. • Developed and implemented more efficient monitoring strategies • Reviewed security logs and violation reports. Time Warner Cable, HSO, Jamaica, NY March 2003 to February 2004 NETWORK SECURITY ANALYST LEAD ANALYST • Developed, implemented and maintained firewall technologies that secure an organizations website. • Analyzed, recommend and tested security technologies such as firewalls and IDS • Develop an effective process for the review and analysis of requests for remote access, including VPNs. • Installed, configured and supported network servers with user and group accounts. Created, modified and deleted user profiles and other access controls • Defined network security issues; developed plans and procedures, to ensure safety and privacy of internet subscribers • Reviewed security logs and violation reports. • Developed and trained staff on security procedure for two locations • Provided efficient and effective real time support for a variety of technologies such as PC hardware/software, mainframe support, local area network support and telecommunication inquiries • Troubleshooted TCP/IP network connectivity in Win NT, 9X, 2000/XP, Mac OS 9 and X. • Configured, repaired and maintained PC’s, network servers and other related components. • Administered e-mail accounts for users and troubleshooted any related problems. • Ensured consistent internet connections at all times and repaired related problems. • Installed all platform software and obtained and installed all related upgrades. • Planning and implementing proactive procedures and systems to alleviate problems before they arise • Monitored the network and related systems for optimum performance and recommend and implemented improvements.
  • 4. Cablevision Inc, Jericho, NY October 2001 to March 2003 COMPUTER SYSTEMS ENGINEER • Setup and support Windows 2000 Server, Microsoft Proxy and firewall for Internet • Construction and maintenance of a corporate network. • Installed, configured and supported network servers with user and group accounts. Created, modified and deleted user profiles and other access controls • Responsible for the integration and deployment of suite of enterprise system management products. • Used custom scripts in NT/UNIX that verify the status of application processes and provided enhanced integration and monitoring of system/application products deployed • Assisted in the configuration of Remedy software to notify managers to prevent system downtimes. • Presented and trained IT support staff and other operational departments on the effective use of ESM tools as a means of increasing customer support • Helped in the administration of day to day operations, which involved client setup, installation on desktop PC and end user training. • Served as the front line support for user's problems and service requests. • Troubleshooted TCP/IP network connectivity in Win NT, 9X, 2000/XP, Mac OS 9 and X • Alerted management to any reliability and availability issues that may have affected workflow. • Experience of PC set up and software installation as well as various peripherals • Offered technical support to all Cablevision employees EDUCATION Associate, Information Technology May 2001 SUNY Farmingdale, Farmingdale, NY Certificate, MCSE June 2001 Hendriks Institute, Lindenhurst, NY – Comp-Tia A+, Network+, Microsoft Certified System Engineer