The document discusses strategies for measuring the success of social media campaigns. It provides statistics on social media usage demographics and shows that social media influences purchase decisions. It contrasts brand-focused vs social media-focused approaches and outlines ways to implement campaigns successfully, including setting clear goals, determining a compelling message, and measuring results. Various approaches to measuring ROI are examined, like the Webbed Marketing Scorecard which tracks metrics that funnel into goals. Tools like Spiderfly and case studies are presented for diagnosing social media metrics.
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ROI of Social Media
1. You’ve Created a Social Media Campaign — Now What?
Measuring the success of social media
2. Who is Really Using Social Media?
As of February 2012, 66% of online adults use social networking sites.
83% of people between the ages of 18-29 use social media
70% of people between the ages of 30-49
51% of people between the ages of 50-64
33% of people 65+
95% of all teens ages 12-17 are now online and 80% of those online teens are users of
social media sites
Household income of adults using social media:
Less than $30,000 – 71%
$30,000 - $49,999 – 69%
$50,000 - $74,999 – 60%
$75,000+ – 69%
43% of all adult internet users were on a social media site yesterday
3. Marketing Charts Survey Results
100% of the US respondents reported using a form of social media- 95% used
Facebook and 62% used Twitter
78% of the US respondents reported that posts businesses they follow on social
media have had a moderate to highly influential effect on their purchase decisions
81% said that their friends’ posts influence their decisions
60% of the US respondents gather information or opinions about businesses from
friends posts on social media sites
76% of US respondents regularly like the Facebook page of businesses
79% do so to take advantage of discounts and other incentives
70% followed by seeing details on sales and events
Of the 76% that regularly like Facebook pages, 46% indicated that they also followed those
businesses on Twitter
5. Brand Focused vs Social Media Focused
Brand Focused VS Social Media Focused
Brands telling their story Joining a conversation
Carefully defined and controlled Consumers defining your brand
Being perfect Being genuine
6. Brand Focused vs Social Media Focused
“Yes, it generated 2 MM impressions,
400 leads and 50 sales, but it has the
wrong color blue in the logo.”
9. Clear Goals
Can’t measure “more buzz”
Define measurable metrics – 16 media placements, 40 relevant links,
increase sales 12%
Take baseline metrics before campaign starts
SEO metrics, Social Media metrics
Break metrics down into quantifiable goals
Mentions in blogs, social networks, links to the site…
You can quantify metrics
10. Determine the Hook
Set goals before determining the “hook”
Questionnaire to determine need – What gets the participants excited
Examples: Free sample, white paper, video, online
calculator/application, stunt
11. Determine Distribution Plan
Earn your way into distribution
Avoid word “Free”
Look for specialized networks or “celebrity” bloggers that don’t often
get pitched
Rate the value of each participant and determine the pitch
17. The Webbed Marketing Scorecard
Tracks “micro goals” that funnel into strategic goals
In bound links, blog mentions, presence on social networks, traffic
numbers, web mentions and other measurable metrics funnel into
strategic goals
Provide real evidence of measurable improvement
Provide direction on where to focus efforts
18. Spiderfly
Marketing Communications & Customer Service: How do I identify
individual influencers and also aggregate volume, demographics,
tonality and velocity of social media?
Internet Marketing Team: How do I diagnose key social media and
search metrics for my website and my competitors’ sites?
Public Relations: What is my real time blogger buzz, and how does
that benchmark against my historical performance and competitors?
CEO: Just give me one number!
23. An ROI Calculator
Metric Value Spend Social Media Results Total Value ROI
Impressions (CPM) $12 100000 $ 1,200
Leads $ 400 40 $ 16,000
Sales $3,000 7 $ 21,000
Total $10,000 $ 38,200 282%
26. Summary
Focus on the goal first
Define the end consumer, think beyond the buyer
Determine a compelling message
Don’t pre-determine channel and creative
Measure, measure, measure
28. Take Aways
Listening is more important than talking
Don’t think about numbers for the sake of numbers, correlate
numbers to business objectives
Influence the influencers
Join the conversation; remember it’s a dialogue, not a monologue!
29. Bill Balderaz
Fathom Columbus
bbalderaz@fathomdelivers.com
www.fathomdelivers.com
@bbalderaz