Role of ICT in Good Governance

“ROLE OF ICT IN PROMOTING GOOD
GOVERNANCE”
Amit Kumar
Scientific Assistant (Adhoc), Indira Gandhi Institute of Physical
Education & Sports Sciences, B-block, Vikaspuri, Delhi

“E- Governance ”
India has a new government in power with the underlying promise
of ‘Less Government & More Governance’. The delivery of a citizen-
centric and transparent government is only possible through the
extensive use of technology and by leveraging digital government
Not only would it impact citizen service delivery, it would also
provide the much needed impetus to the economic growth given its
focus on key social and industry sectors

Good governance is fundamental and e-governance is instrumental.
Good governance dictates the design and shape of e-tools or e-
governance for improving governance outcomes and processes. e-
Governance can be an effective and efficient tool for good
governance if and only if the process reforms have been carried out.
With process re-engineeering, effective implementation of e-
Governance can take IT to the common man, helping the
government to align services with the changing needs of both
citizens and other

One of the principal objectives of the IT policy is the extensive use
of IT within the process of governance for providing better citizen
services and for enhancing efficiency, transparency and
accountability of Government departments, and agencies.

“ICT & e - Governance ”
The emergence of the digital economy has affected both the role
and functions of public institutions. While undertaking traditional
functions such as defense, law and order, justice, taxation,
legislation, regulation, education, healthcare and social equity, the
governments are now required to take new roles of harnessing the
power of information technology and leading change

e-Government is about leading the transformation of government
to provide efficient, convenient and transparent services to citizens
and businesses through the use of Information and Communication
Technologies (ICT).
e-Government is not about ‘e’ but about ‘government’; it is not
about computers and websites, but about services to citizens
and business.
It is about to concerns with the transformation of government,
modernization of government processes and functionsand better
public service delivery mechanisms through technology. Citizens are
the recipients in e-Government.

The purpose of implementing e-Governance is to improve
governance processes and outcomes with a view to improving the
delivery of public services to citizens. For Example e-SLA

The United Nations distinguishes between the following areas
where governmental operations can be improved by the application
of ICT:
e-Government: This applies to inter-organizational relationships,
and includes policy coordination, policy implementation and public
service delivery.
e-Administration: This applies to intra-organizational relationships,
and includes policy development, organizational activities and
knowledge management.
e-Governance: This applies to interaction between citizens,
government organizations, public and elected officials, and includes
democratic processes, open government and transparent decision-
making.

Government needs to play a key role in shaping/supporting e-
Government, e-Administration and e-Governance programes with a
view to improving governance.

The application of ICT to government processes e-Governance - can
have a profound impact on the efficiency, responsiveness and
accountability of the government, thereby, on the quality of life and
productivity of citizens, especially the poor; and ultimately, on the
economic output and growth of the country as a whole.
Electronic governance goes far beyond mere computerization of
stand alone back office operations. It is a means to fundamentally
change how the government operates and this implies a new set of
responsibilities for the machinery of the government.

ICT can act as a catalyst for organizational transformation and change
in government by influencing governance in several ways as follows:
•Managing large volumes of data and work flow connectivity
between government operations, departments and agencies and
significantly reducing errors;
•Reaping scale economies and improving efficiency by automation of
complicated and repetitive governance tasks and developing
standard applications;
•Reducing personal interface of citizens and business with public
service providers, cutting delay, bureaucratic red tape, corruption
and harassment and increasing speed of response; and
•Enhancing transparency and accountability by making information
available to citizens through websites, reducing information
monopoly, simplifying processes and empowering citizens to put
pressure on public officials to deliver performance

National e-Governance Action Plan (NeGAP)
The recently formulated National e-Governance Action Plan of India
attempts to address many of the key issues of e-Governance in India
with a view to harnessing the power of ICT to improve governance f
or the common citizen. The structure of NeGP (2003-07)
encompasses a set of core policies to provide integration and
support, a set of integrated projects or cross-cutting initiatives, a set
of Mission Mode Projects at national and state levels.

The Information and Communication Technologies (ICT) are being
increasingly used by the governments to deliver its services at the
locations convenient to the citizens. The rural ICT applications
attempt to offer the services of central agencies (like district
administration, cooperative union, and state and central
government departments) to the citizens at their village door steps.
These applications utilize the ICT in offering improved and
affordable connectivity and processing solutions. Several
Government-Citizen (G-C) e-Government pilot projects have
attempted to adopt these technologies to improve the reach,
enhance the base, minimize the processing costs, increase
transparency, and reduce the cycle times

some of these projects and the experiences on developing proof-of-
concept projects are:
i. Design of citizen-centric services and dependable service
delivery mechanisms.
ii. Selection of appropriate (dependable, maintainable and cost
effective) technologies for rural connectivity and information
processing solutions.
iii. Design of cost-effective delivery stations (kiosks) to enable
private entrepreneurs operate the services profitably and build new
services for sustainability
iv. Ensuring employee participation with well designed change
management processes

v. Demonstration of transparency and efficiency to remove distrust
and build confidence among the citizens on the functioning of
service delivery mechanisms.
vi. Inviting private participation to reduce the burden on the central
servicing agency, bring in the expertise, enhance the speed of
implementation, and offer better value proposition to the citizens.
vii. Identifying and preparing project champions, ensuring
appropriate tenures, facilitating smooth transition, and
internalization of the changed procedures.

We at our institute use whole lot of facet of e-Governance right
from online admission to check thesis through plagrism.
Although bio-metric is not new to us neither this technology is for
India but using it efficiently for personnel management is certainly
add new dimension to this technology. This technology was firstly
introduced by our Institute in Delhi
E-library has its own advantage of access in real time without hassle
and without paper and certainly our institution is using it up to its
apex. It is not only saving precious man-hour but lot of other
tedious process of issuing, collecting and maintaining books.
Online tendering ensure transparency besides that it expedite the
process of procurement and other project. It shows our zero-
tolerance towards any kind of corrupt practices.

As we know every technology is value neutral, it depends upon
person or institution how to use it, further it will be not gainsaying
that we use this technology for betterment of our institution, for
teaching & non-teaching personnel and transcending all is our
students

Certainly that day is not beyond our sight when through this e-
governance every process up to last details will be hassle free,
paper free, corruption free, subjectivity free and as we know for
every man there is post and for every post there is a man so let be
fittest man the post & work.

Three attribute for making a Strong Good & Effective e-Governance
Right person on the right position.
Strong Law.
Technology.

Seminar on
Use of Technology and Innovation in Promoting Good
Governance
And a Competition on Oratory (Bhaashan Shailee)
on
(Friday) 19th December, 2014
Indira Gandhi Institute of Physical Education
& Sports Sciences, University of Delhi
Good Governance Day
To celebrate the Birth anniversary of
Sh. ATAL BIHARI VAJPAYEE
Former prime minister of India

Role of ICT in Good Governance

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Role of ICT in Good Governance