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Samantha_Ciandella_Resume

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Samantha Ciandella, CHRS

Samantha Ciandella is seeking a position utilizing her 10 years of experience in customer service, payroll, and HR. She has extensive experience managing projects and implementing payroll and HR solutions at Automatic Data Processing. Her resume highlights her roles and responsibilities in various positions showing her strong skills in communication, organization, and client satisfaction.

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5905 Ravens Crest Drive Plainsboro, NJ 08536 732-710-2308 s_ciandella@yahoo.com Samantha Ciandella, CHRS Objective Seeking to acquire a position that utilizes my extensive experience working in an active environment and requiring strong organizational skills and allows me to continue to drive a successful experience for internal and external clients. Key Qualifications Customer service, Payroll and HR professional offering 10 years of diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Proficient in Microsoft, Citrix, and SAP applications. Take great satisfaction and pride in seeing results and positive impact on the customer/client. Self-starter, flexible, independent, organized and punctual. Cooperative, polite and hardworking. Working knowledge of various computer software programs. Experience April 2016-Present Automatic Data Processing Monroe, NJ Project Manager I • Manage all project phases, including initiation, planning, execution, monitoring, control and closure. Create project plans, including deliverables, activities, timeliness and budgets. Direct day-to-day activities of projects and staff in matrixed organization. Ensure milestones are successfully met through oversight of project vehicles and coordination of resources. Work collaboratively with other departments impacting project. Lead communication with stakeholders and team members through completion of the project. Provide scheduled and on-demand status reports and updates. Direct project timeliness and budgets. Assess, manage, resolve and escalate (if necessary) risks and issues. Tailor processes to meet the needs of individual projects. Make decisions based on information and input in a timely manner. Work on projects of high complexity including but not limited to Certified Payrolls, Union Payrolls, Multi-state reporting, and1099 processing. • Currently on a stretch assignment that involves mentoring a large group of new hires in both Payroll Implementation and Project Management. Teaching to the project milestones and goals. September 2014-April 2016 Automatic Data Processing Monroe, NJ Implementation Specialist II • Implement ADP's Payroll and Core HR solutions to complex clients, following ADP guidelines, and in accordance with client expectations. Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness. Review orders for accuracy and then
implement the solution in a very prescribed manner according to guidelines and training. Follow solutions and implementation guidelines as indicated by the client. Work with client for the first few product runs until clients are successfully up and running. Work under direct supervision to resolve issues and provide solutions. Remain engaged with client throughout implementation, until client is successfully running ADP solutions. Interact/collaborate with ADP associates in sales and customer service. Exchange routine information with members of client project team, including priorities, timeliness and issues as they arise. April 2013-September 2014 Automatic Data Processing Parsippany, NJ Client Support Specialist I • Provided support to both internal associates as well as our client application users which includes instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives. Developed and maintained effective verbal and written communication with all parties. Worked with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution. Consistently monitored open client issues until successful completion, providing timely follow up. Excelled as a peer mentor and consistently was assigned to resolve complex and client sensitive issues. Worked on and resolved multiple escalations. 2012-2013 Robert Wood Johnson Fitness & Wellness Center Carteret, NJ Member Services Representative • Assist members, guests and staff with friendly, knowledgeable service in a professional manner. Responsible for running all member billing and processing payments in a timely and accurate fashion. Daily reconciliation of accounts payable and receivable for not only members but internal budget including but not limited to processing payroll and commission for employees of the center. Attain and maintain accurate records in the database and other filing systems. Build relationships with members, program participants and community partners. Receive and properly route telephone calls for staff and when necessary take detailed messages when the party is unavailable. Effectively and professionally communicate center guidelines to members and guests. Cross Training and traveling to many locations to help out when other centers are short staffed. 2010-2013 Wells Fargo Bank, N.A. Woodbridge, NJ Customer Service and Sales Representative/ Head Teller • Provided prompt quality customer service along with support to bankers and store management. Performed wide range of services including document preparation, account servicing/maintenance (account reconciliation, address change, stop payments, account closings, transfers, notary, processing check orders), and problem resolution. Solicited new accounts and cross-sold products and services. Followed-up on teller referrals and at times had to help out with teller responsibilities.
Demonstrated ability to achieve individual and company goals. Demonstrated skill in use of computers, positive approach in interactions with customers and team members, reliable attendance and professional communicator. 2008-2010 TD Bank, N.A. Woodbridge, NJ Teller II • Received and counted working cash at beginning of shift ; identified customers, validated and cashed checks; accepted cash and checks for deposit and checked accuracy of deposit slip; processed cash withdrawals ; performed specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency; performed services for customers such as ordering bank cards and checks; received and verified loan payments, mortgage payments and utility bill payments; recorded all transactions promptly, accurately and in compliance with bank procedures; balanced currency, cash and checks in cash drawer at end of each shift; answered inquiries regarding checking and savings accounts and other bank related products; attempted to resolve issues and problems with customer's accounts; initiated and opened new accounts; explained, advised on and promoted bank products and services to customers; Responsible for the many important transactions that ensured customers would return to the same establishment while maintaining customer relationships. 2006-2008 Edible Arrangements Woodbridge, NJ Shift Supervisor / Customer Service Representative • Opened and closed store, supervised daily operations, including prepping for and making arrangements, routing driver, answering phones, taking orders. Handled accounts payable and receivable for the Woodbridge location. Designed and set up window displays. 2005-2006 Rutgers Community Music Program New Brunswick, NJ Administrative Assistant • Handled the scheduling of all music lessons. Operated various office equipment, filed, photocopied and mail distribution. Handled all incoming calls, took messages and promoted effective interoffice communication. Performed other related duties and participated in special projects as assigned. Education and Awards September 2015 Healthcare Reform Center and Policy Institute • Certified Healthcare Reform Specialist, CHRS Automatic Data Processing Monroe, NJ • MAS South FY’15 Top Performer • MAS South FY’16 Top Performer • Peer Mentor • NPS Team Champion • LEAD Committee Member • Learning Partner and Collaboration Project Founder
• ADP Ambassador 2006-2009 Berkeley College Woodbridge, NJ Degree work towards B.A., Business Management References Available upon request

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Samantha_Ciandella_Resume

  • 1. 5905 Ravens Crest Drive Plainsboro, NJ 08536 732-710-2308 s_ciandella@yahoo.com Samantha Ciandella, CHRS Objective Seeking to acquire a position that utilizes my extensive experience working in an active environment and requiring strong organizational skills and allows me to continue to drive a successful experience for internal and external clients. Key Qualifications Customer service, Payroll and HR professional offering 10 years of diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Proficient in Microsoft, Citrix, and SAP applications. Take great satisfaction and pride in seeing results and positive impact on the customer/client. Self-starter, flexible, independent, organized and punctual. Cooperative, polite and hardworking. Working knowledge of various computer software programs. Experience April 2016-Present Automatic Data Processing Monroe, NJ Project Manager I • Manage all project phases, including initiation, planning, execution, monitoring, control and closure. Create project plans, including deliverables, activities, timeliness and budgets. Direct day-to-day activities of projects and staff in matrixed organization. Ensure milestones are successfully met through oversight of project vehicles and coordination of resources. Work collaboratively with other departments impacting project. Lead communication with stakeholders and team members through completion of the project. Provide scheduled and on-demand status reports and updates. Direct project timeliness and budgets. Assess, manage, resolve and escalate (if necessary) risks and issues. Tailor processes to meet the needs of individual projects. Make decisions based on information and input in a timely manner. Work on projects of high complexity including but not limited to Certified Payrolls, Union Payrolls, Multi-state reporting, and1099 processing. • Currently on a stretch assignment that involves mentoring a large group of new hires in both Payroll Implementation and Project Management. Teaching to the project milestones and goals. September 2014-April 2016 Automatic Data Processing Monroe, NJ Implementation Specialist II • Implement ADP's Payroll and Core HR solutions to complex clients, following ADP guidelines, and in accordance with client expectations. Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness. Review orders for accuracy and then
  • 2. implement the solution in a very prescribed manner according to guidelines and training. Follow solutions and implementation guidelines as indicated by the client. Work with client for the first few product runs until clients are successfully up and running. Work under direct supervision to resolve issues and provide solutions. Remain engaged with client throughout implementation, until client is successfully running ADP solutions. Interact/collaborate with ADP associates in sales and customer service. Exchange routine information with members of client project team, including priorities, timeliness and issues as they arise. April 2013-September 2014 Automatic Data Processing Parsippany, NJ Client Support Specialist I • Provided support to both internal associates as well as our client application users which includes instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives. Developed and maintained effective verbal and written communication with all parties. Worked with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution. Consistently monitored open client issues until successful completion, providing timely follow up. Excelled as a peer mentor and consistently was assigned to resolve complex and client sensitive issues. Worked on and resolved multiple escalations. 2012-2013 Robert Wood Johnson Fitness & Wellness Center Carteret, NJ Member Services Representative • Assist members, guests and staff with friendly, knowledgeable service in a professional manner. Responsible for running all member billing and processing payments in a timely and accurate fashion. Daily reconciliation of accounts payable and receivable for not only members but internal budget including but not limited to processing payroll and commission for employees of the center. Attain and maintain accurate records in the database and other filing systems. Build relationships with members, program participants and community partners. Receive and properly route telephone calls for staff and when necessary take detailed messages when the party is unavailable. Effectively and professionally communicate center guidelines to members and guests. Cross Training and traveling to many locations to help out when other centers are short staffed. 2010-2013 Wells Fargo Bank, N.A. Woodbridge, NJ Customer Service and Sales Representative/ Head Teller • Provided prompt quality customer service along with support to bankers and store management. Performed wide range of services including document preparation, account servicing/maintenance (account reconciliation, address change, stop payments, account closings, transfers, notary, processing check orders), and problem resolution. Solicited new accounts and cross-sold products and services. Followed-up on teller referrals and at times had to help out with teller responsibilities.
  • 3. Demonstrated ability to achieve individual and company goals. Demonstrated skill in use of computers, positive approach in interactions with customers and team members, reliable attendance and professional communicator. 2008-2010 TD Bank, N.A. Woodbridge, NJ Teller II • Received and counted working cash at beginning of shift ; identified customers, validated and cashed checks; accepted cash and checks for deposit and checked accuracy of deposit slip; processed cash withdrawals ; performed specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency; performed services for customers such as ordering bank cards and checks; received and verified loan payments, mortgage payments and utility bill payments; recorded all transactions promptly, accurately and in compliance with bank procedures; balanced currency, cash and checks in cash drawer at end of each shift; answered inquiries regarding checking and savings accounts and other bank related products; attempted to resolve issues and problems with customer's accounts; initiated and opened new accounts; explained, advised on and promoted bank products and services to customers; Responsible for the many important transactions that ensured customers would return to the same establishment while maintaining customer relationships. 2006-2008 Edible Arrangements Woodbridge, NJ Shift Supervisor / Customer Service Representative • Opened and closed store, supervised daily operations, including prepping for and making arrangements, routing driver, answering phones, taking orders. Handled accounts payable and receivable for the Woodbridge location. Designed and set up window displays. 2005-2006 Rutgers Community Music Program New Brunswick, NJ Administrative Assistant • Handled the scheduling of all music lessons. Operated various office equipment, filed, photocopied and mail distribution. Handled all incoming calls, took messages and promoted effective interoffice communication. Performed other related duties and participated in special projects as assigned. Education and Awards September 2015 Healthcare Reform Center and Policy Institute • Certified Healthcare Reform Specialist, CHRS Automatic Data Processing Monroe, NJ • MAS South FY’15 Top Performer • MAS South FY’16 Top Performer • Peer Mentor • NPS Team Champion • LEAD Committee Member • Learning Partner and Collaboration Project Founder
  • 4. • ADP Ambassador 2006-2009 Berkeley College Woodbridge, NJ Degree work towards B.A., Business Management References Available upon request