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Servant Leadership 10.11.2015

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Ed Duffy

This document introduces the concept of servant leadership and how it applies to achieving an organization's mission. It discusses how servant leaders prioritize serving others and making sure their needs are met over their own needs. The document outlines characteristics of servant leaders, such as listening, empathy, trust-building, and accountability. It also provides quotes about servant leadership from notable figures. Participants are guided through a self-assessment to evaluate their own leadership qualities and identify one action item to improve their servant leadership abilities in serving their community.

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SERVANT LEADERSHIP Ed Duffy 1
“The best way to find yourself is to lose yourself in the service of others.” ― Mahatma Gandhi 2
“…when you choose the paradigm of service, looking at life through that paradigm, it turns everything you do from a job into a gift.” ― Oprah Winfrey 3
"Servant-leadership is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situation, they don't work for you, you work for them.” ― Ken Blanchard 4
“Good leaders must first become good servants.” ― Robert K. Greenleaf 5
Learning Objectives  Understand the concept of Servant Leadership and how it applies to Lurie’s mission  Assess your current leadership abilities relative to Servant Leadership  Recognize the characteristics of a Servant Leader  Identify one item related to Servant Leadership to put into action 6
Agenda  Introduction, Objectives, Agenda 3 Minutes  Reflect on Our Mission 3 Minutes  Take a Self Assessment 3 Minutes  Debrief the Self Assessment 5 Minutes  Examine Servant Leader Traits 3 Minutes 7
Our Mission  We are dedicated to the health and well-being of all children  We are driven to be leaders in:  Pediatric healthcare delivery  Research  Education  Advocacy 8
Our Mission “We serve children and their families to the best of our abilities and the limits of our resources.” 9
What Servant Leadership Requires  Having the desire to serve  The will to sacrifice for the sake of the mission and those we serve 10
The Difference it Can Make  Those served grow as persons  Those served, become healthier, wiser, freer, more autonomous, and more likely themselves to become servants  The least in society benefit or are less deprived as result  Create organizational change and effectiveness for children, families, physicians, staff, and volunteers 11
The Difference it Can Make  The difference between being a Servant First vs. a Leader First is in the care taken by the Servant to make sure that other people’s highest priority needs are being served (rather than their own) 12
Self-Assessment 13
Self-Assessment Debrief 14
Servant Leader Characteristics  Are servants first  Focus on the growth and well-being of others and the community  Demonstrate persistence  Carry the burdens of others  Act as selfless mentors 15
Servant Leader Characteristics  Listen intently and observe closely  Practice humility and authenticity  Build relationships and trust  Approach people with acceptance and empathy  Lovingly hold themselves and others accountable for their commitments  Reinforce the need for service to others 16
Servant Leader Characteristics  Share power, put the needs of others first, and help people develop and perform as highly as possible  Achieve trust when people have confidence in the leader’s values, competence, and judgment 17
Servant Leader Beliefs  Every person has value and deserves civility, trust, and respect  People can accomplish much when inspired by a purpose beyond themselves 18
 Based on your self-assessment and this presentation, identify one action item you can put into practice related to servant leadership? Identify One Action Item 19
“Be kind and merciful. Let no one ever come to you without coming away better and happier.” ― Mother Teresa 20
Recap  Introduced the concept of Servant Leadership and how it applies to our mission  Assessed your current leadership abilities relative to Servant Leadership  Detailed the characteristics of a Servant Leader  Identified one action item to put into practice 21
Additional Resources  Robert Greenleaf Center: https://greenleaf.org/  Serve to Be Great, Matt Tenney  Dare to Serve, Cheryl Bachelder  Level 5 Leadership, Jim Collins 22

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Servant Leadership 10.11.2015

  • 2. “The best way to find yourself is to lose yourself in the service of others.” ― Mahatma Gandhi 2
  • 3. “…when you choose the paradigm of service, looking at life through that paradigm, it turns everything you do from a job into a gift.” ― Oprah Winfrey 3
  • 4. "Servant-leadership is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situation, they don't work for you, you work for them.” ― Ken Blanchard 4
  • 5. “Good leaders must first become good servants.” ― Robert K. Greenleaf 5
  • 6. Learning Objectives  Understand the concept of Servant Leadership and how it applies to Lurie’s mission  Assess your current leadership abilities relative to Servant Leadership  Recognize the characteristics of a Servant Leader  Identify one item related to Servant Leadership to put into action 6
  • 7. Agenda  Introduction, Objectives, Agenda 3 Minutes  Reflect on Our Mission 3 Minutes  Take a Self Assessment 3 Minutes  Debrief the Self Assessment 5 Minutes  Examine Servant Leader Traits 3 Minutes 7
  • 8. Our Mission  We are dedicated to the health and well-being of all children  We are driven to be leaders in:  Pediatric healthcare delivery  Research  Education  Advocacy 8
  • 9. Our Mission “We serve children and their families to the best of our abilities and the limits of our resources.” 9
  • 10. What Servant Leadership Requires  Having the desire to serve  The will to sacrifice for the sake of the mission and those we serve 10
  • 11. The Difference it Can Make  Those served grow as persons  Those served, become healthier, wiser, freer, more autonomous, and more likely themselves to become servants  The least in society benefit or are less deprived as result  Create organizational change and effectiveness for children, families, physicians, staff, and volunteers 11
  • 12. The Difference it Can Make  The difference between being a Servant First vs. a Leader First is in the care taken by the Servant to make sure that other people’s highest priority needs are being served (rather than their own) 12
  • 15. Servant Leader Characteristics  Are servants first  Focus on the growth and well-being of others and the community  Demonstrate persistence  Carry the burdens of others  Act as selfless mentors 15
  • 16. Servant Leader Characteristics  Listen intently and observe closely  Practice humility and authenticity  Build relationships and trust  Approach people with acceptance and empathy  Lovingly hold themselves and others accountable for their commitments  Reinforce the need for service to others 16
  • 17. Servant Leader Characteristics  Share power, put the needs of others first, and help people develop and perform as highly as possible  Achieve trust when people have confidence in the leader’s values, competence, and judgment 17
  • 18. Servant Leader Beliefs  Every person has value and deserves civility, trust, and respect  People can accomplish much when inspired by a purpose beyond themselves 18
  • 19.  Based on your self-assessment and this presentation, identify one action item you can put into practice related to servant leadership? Identify One Action Item 19
  • 20. “Be kind and merciful. Let no one ever come to you without coming away better and happier.” ― Mother Teresa 20
  • 21. Recap  Introduced the concept of Servant Leadership and how it applies to our mission  Assessed your current leadership abilities relative to Servant Leadership  Detailed the characteristics of a Servant Leader  Identified one action item to put into practice 21
  • 22. Additional Resources  Robert Greenleaf Center: https://greenleaf.org/  Serve to Be Great, Matt Tenney  Dare to Serve, Cheryl Bachelder  Level 5 Leadership, Jim Collins 22