Sharon Ellsley CV 2015 ss
- 1. Sharon Ellsley (mobile):07790 596136 (home): 07322 277326 Email:Sharon.ellsley@sky.com Dartford, Kent Position Required: Switchboard Operator / Receptionist / Facilities Administrator I am looking for a role dealing with customers. I am a people person who enjoys working with clients. Previous experience has been gained with in Law Firms, Financial Services, Stockbrokers and Public Sector. I am a happy, friendly supportive person who enjoys working in a team environment and enjoys working with in Reception, Switchboard and Facilities Helpdesk Roles. In my last role I was employed as a Switchboard Operator by Charles Stanley a busy Stockbroking Firm in the City. I was responsible for dealing with high volume of incoming calls, directing clients through to the relevant person and departments. Dealing with client queries, ensuring these we resolved satisfactorily. I have over 20 years experience of working with in fast paced businesses and pride myself on delivering exceptions customer services. I will knuckle down and get the job done, as I see dealing with problems and queries a challenge and will help and support my colleagues to ensure Front of House runs professionally and efficiently at all times Employment History May 2015 British Heart Foundation Shop Dartford Volunteer May 2007 to Nov 2014: Charles Stanley Stockbrokers, EC2 Switchboard Operator • Switchboard operations using Eccrisson 1100 Console. From December 2007 to November 2014 Cisco Console. • Working as part of a team of five Operators, covering other shifts when required • Co-ordinating the diary for 10 meeting rooms using an on screen booking system. • Ensured all rooms were set up correctly including refreshments, overseeing cleaners, AV technicians and maintenance. Achievements • Dealt with calls from distressed and angry clients, calmed them down and identified what the problem was by asking questions. Then able to direct them to the correct department which ensured the client was dealt with quickly and remained as a loyal customer. • Picked up new systems quickly ensuring all callers received a fast and professional service. • Dealt with incoming sales calls and acted as gatekeeper to the departments which saved the PA’s time. • Provided detailed and accurate message taking which ensured that returned calls were productive and relevant. Dec 2006 to April 2007: ISS Coflex, Lloyds Building, London EC3 Facilities Administrator • Production and issue of helpdesk reports
- 2. • Completion of work dockets and entering job requests onto concept database • Over seeing engineering and soft services support staff for client updates • Admin support to facilities team • Covering switchboard when required • Producing weekend work security lists • Maintaining goods lift bookings • Dealing with parking issues • Reception and room booking duties • Arranging visitor passes Oct 2006 to Dec 2006 Leboeuf, Lamb,Green & McCrae, London EC3 Switchboard Operator • Temporary switchboard operator – Avaya Switchboard System • (Soft console Attendant system) June 2006 to Oct 2006 Amec Facilities and Building, London E14 Concept Clerk • Logging Calls and Logging Jobs onto Concept • Completing and Logging off jobs for Engineers • Completing and printing off Monthly reports • Organising office files and reports ready for inspections June 2001 to June 2006 London Stock Exchange London EC4M Switchboard and Property Helpdesk Administrator • Booking meeting rooms using Eclipse system, booking equipment for meetings eg TVs, videos, laptops etc • Responding to and logging air conditioning faults, electrical faults, plumbing problems, furniture queries, general office problems, vending machine and copier faults and following progress to completion • Booking taxis and executive cars • Answering a busy switchboard • Printing Crystal reports • Completing jobs on FSI Concept, retrieving job from history on FSI • Logging archive invoices on Excel • Dealing with monthly helpdesk rota • Dealing with joiners, movers, leavers and soft services providers 1997 to 2001 Ashurst Morris Crisp (solicitors), London EC2 Admin Float • Involving switchboard and fax room duties, working in the reprographics dept, reception duties • Search clerk • Helpdesk/conference booking assistant – typical helpdesk and assisting overseeing duties for facilities staff 1987 to 1997 Gastroenterology Unit, Guy’s Hospital, London SE1 Clinic Clerk/Receptionist 1982 to 1987 Joyce Green Hospital, Dartford Dark Room Technician 1978 to 1982 Invicta Co-operative Society, Dartford
- 3. Sales Assistant Courses: Word for Windows (basic), Using Excel as a database 1973 – 1978 Dartford West Secondary School for Girls Qualifications: CSEs: English, Art, Geography, History, Science of Living, Home Management Interests: I enjoy doing cross stitch embroidery and maintaining my Garden and knitting, crocheting for a premature baby unit. I also like creating and making greetings cards and enjoy reading. I keep fit by going to Zumba Dance Classes