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Starting Small:
Adding Performance
Support to the Mix
David Kelly
Vice President
Program Development
http://bit.ly/1N1RUMW
Starting Small: Adding Performance Support to the Mix
Performance support is a tool or other
resource, ranging from print to technology-
supported, which provides just the right
amount of task guidance, support, and
productivity benefits to the user, precisely
at the moment of need. - Marc Rosenberg
Photo credit – Kit http://bit.ly/1xWqqkQ
Starting Small: Adding Performance Support to the Mix
Performance Support
Generates Revenue
Photo credit – epSos .de http://bit.ly/1NfMpfE
Performance Support
Enhances & Extends Training
Photo credit – Fugenx CDC http://bit.ly/1NfNlke
Performance Support
is Less Disruptive
Photo credit – thecrazyfilmgirl http://bit.ly/1NfPQCX
Starting Small: Adding Performance Support to the Mix
Recipes
Photo credit – Heather aka Molly http://bit.ly/1xWr4iu
Airports
Performance Support in Everyday Life
Photo credit – Sander Baumann http://bit.ly/1BbuOhm
Wash Your Hands
Performance Support in Everyday Life
Photo credit – Kit http://bit.ly/1xWqqkQ
Performance Support in Everyday Life
Photo credit – Heather aka Molly http://bit.ly/1xWr4iu
Recipes
Performance Support in Everyday Life
Photo credit – Johann Dréo http://bit.ly/1xdUltN
Wikipedia
Performance Support in Everyday Life
Photo credit – soumit http://bit.ly/1OBMa02
Amazon
Performance Support in Everyday Life
Photo credit – Alan Cleaver http://bit.ly/1NfIVtt
Checklists
Starting Small: Adding Performance Support to the Mix
It Starts with a Mindset
Focus on the Problem
Starting Small: Adding Performance Support to the Mix
Selling Performance Support
• It’s hard to Sell PS. We’re battling tradition,
expectations, and ignorance about the term
• How do you sell PS? You don’t. You just do it.
• And you don’t use the words PS. Lose the jargon.
Understand and Respect the
Power of Tradition & Legacy
Don’t Sell Performance
Support; Just do it.
Don’t talk about “Performance
Support”; Talk about performance.
Your First Performance
Support Project
1. Understand the problem
2. Pick the right stakeholder
3. Start small
4. But think big (Scalability)
5. Learn about the benefits
(from users)
6. Build your story
7. Use the story to build a
business case
Remember: Performance Support
is a Journey, not a Destination
Starting Small:
Adding Performance
Support to the Mix
David Kelly
Vice President
Program Development
http://bit.ly/1N1RUMW

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Starting Small: Adding Performance Support to the Mix