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Tamal

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Tamal Chatterjee is seeking a position as a Front Office Manager with over 10 years of experience in hotel management. He has extensive experience managing front office operations and driving revenue generation strategies at hotels like The Gateway Hotel - Ganges in Varanasi and Usha Kiran Palace in Gwalior. He has a degree in Hospitality and Hotel Administration and provides references from previous employers.

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Tamal Chatterjee Address: JXBR 4, Aastha Space Town, Mango Dimna Road, Mango Jamshedpur – 831 012. Mobile No: +91 9044 002 491 Email Id: chatterjee.tamal@rediffmail.com Career Objective To provide a high degree of Guest Delight with my developed skills and personality, where my experience is an asset to the team; and I can continue to learn and develop my career with a professional outlook. Summary Has been working as the Front Office Manager since July 2011. Experienced in handling the department and has been instrumental in driving processes in all aspects towards Operational Excellence. Has been a face of the Hotel for guests and developed long- standing relations with the regular clientele, eminent Travel Agents and Corporates. Professional Experience Front Office Manager: June’ 2016 till Date The Gateway Hotel - Ganges, Varanasi • Forecasts for trends in occupancy, budgets for room sales, average rate and other revenue. • Develops and implement strategies to achieve a larger market share and attract new segments. • Creates a work environment that is high in employee morale and provides constant learning & development and use of the feedback from Customer and Employee Satisfaction Surveys to draw an action plan. • Drawing in business through routine Sales Calls to local Corporates. • Developing contracts for corporate clientele and maintaining good relations over time. • Attracting, planning for and coordinating banquet events at various venues in the Hotel. Front Office Manager: July’ 2011 till May’2016 Usha Kiran Palace, Gwalior • Forecasts for trends in occupancy, budgets for room sales, average rate and other revenue. • Develops and implement strategies to achieve a larger market share and attract new segments. • Creates a work environment that is high in employee morale and provides constant learning & development and use of the feedback from Customer and Employee Satisfaction Surveys to draw an action plan. • Drawing in business through routine Sales Calls to local Corporates.
• Developing contracts for Corporate clientele and maintaining good relations over time. • Attracting, planning for and coordinating banquet events at various venues in the Hotel. • Lead the Hotel in the absence of the General Manager. Assistant Front Office Manager: 2010 - 11 Vivanta by Taj – Blue Diamond • In-charge of all customer interaction at the Front Desk wherein being responsible for handling all guests complaints and service delivery standards. • Directly responsible for increasing of Room Revenue by up-selling of rooms. • Adherence to the development and application of results as per Coyle Standards for Vivanta by Taj- Blue Diamond on process improvement measures for Front Office. • Developed and implemented strategies for front office, bell-desk, concierge, etc. that support achievement of the hotel's goal. • Supervised assigned staff to include: hiring recommendations that encompass the Hotel's diversity commitment, training, coaching, performance feedback, recommending and administering discipline, and scheduling. Duty Manager: 2008 -10 Taj Blue Diamond, Pune • Ensured front desk handles billing and cash in accordance with hotel's standards. • Planned and coordinated hotel housing activities by working closely with Sales, Housekeeping and other departments. • Overseeing operational functions consistent with the short and long-term profitability objectives. • Monitored the delivery and measurement of guest service, consistent with the service standards and brand attributes. • Provided ideas and suggestions for new products, services, technology and processes to ensure the Hotel's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment. Front Office Executive: 2007-08 Taj Blue Diamond, Pune • Managing entire Front Desk Operations, blocking of rooms, Night Audit, etc. • Single handedly manned the Front Office Department in the night shift; generated and worked on the various reports like Rate Variance Report, Manager’s Summary, Nationality Report, etc. Previously worked with The Leela, Goa from November’05 to March’07 as a Front Office Associate. Training attended
• Completed 20 weeks Industrial Training at Hyatt Regency, Kolkata. • Workshop on Up-selling techniques, designed to increase room revenue by selling the right room the right guest. • Working knowledge of MS Office, Internet Application, Opera and complete knowledge of Front Office Module of Fidelio Property Management System. Professional Qualification • Completed 3 years Degree Course in Hospitality and Hotel Administration from Institute of Hotel Management Catering Technology & Applied Nutrition (IHMCTAN), Kolkata in 2005. Academic Qualification Year of Passing Institute/University 12th Mar 2002 Indira Ideal School, New Delhi, C.B.S.E. Board 10th Mar 2000 Rajendra Vidyalaya, Jamshedpur, I.C.S.E. Board Extra Curricular Activities: • Enjoyed being an active participant of a team in both theatre and dance presentations at the Collegiate level. • Benefited from being a part of a team; both in sports (team-running race) and in academics at the School Level. Personal Details: Date of Birth - 25th March 1984 Marital Status - Single Sex - Male Nationality - Indian Father’s Name - Mr. Timir Chatterjee References: Mr. Ashok S Rathore- General Manager – Jai Mahal Palace, Jaipur. Contact No. - +91 9610 175 555. Kindest regards, Tamal Chatterjee

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Tamal

  • 1. Tamal Chatterjee Address: JXBR 4, Aastha Space Town, Mango Dimna Road, Mango Jamshedpur – 831 012. Mobile No: +91 9044 002 491 Email Id: chatterjee.tamal@rediffmail.com Career Objective To provide a high degree of Guest Delight with my developed skills and personality, where my experience is an asset to the team; and I can continue to learn and develop my career with a professional outlook. Summary Has been working as the Front Office Manager since July 2011. Experienced in handling the department and has been instrumental in driving processes in all aspects towards Operational Excellence. Has been a face of the Hotel for guests and developed long- standing relations with the regular clientele, eminent Travel Agents and Corporates. Professional Experience Front Office Manager: June’ 2016 till Date The Gateway Hotel - Ganges, Varanasi • Forecasts for trends in occupancy, budgets for room sales, average rate and other revenue. • Develops and implement strategies to achieve a larger market share and attract new segments. • Creates a work environment that is high in employee morale and provides constant learning & development and use of the feedback from Customer and Employee Satisfaction Surveys to draw an action plan. • Drawing in business through routine Sales Calls to local Corporates. • Developing contracts for corporate clientele and maintaining good relations over time. • Attracting, planning for and coordinating banquet events at various venues in the Hotel. Front Office Manager: July’ 2011 till May’2016 Usha Kiran Palace, Gwalior • Forecasts for trends in occupancy, budgets for room sales, average rate and other revenue. • Develops and implement strategies to achieve a larger market share and attract new segments. • Creates a work environment that is high in employee morale and provides constant learning & development and use of the feedback from Customer and Employee Satisfaction Surveys to draw an action plan. • Drawing in business through routine Sales Calls to local Corporates.
  • 2. • Developing contracts for Corporate clientele and maintaining good relations over time. • Attracting, planning for and coordinating banquet events at various venues in the Hotel. • Lead the Hotel in the absence of the General Manager. Assistant Front Office Manager: 2010 - 11 Vivanta by Taj – Blue Diamond • In-charge of all customer interaction at the Front Desk wherein being responsible for handling all guests complaints and service delivery standards. • Directly responsible for increasing of Room Revenue by up-selling of rooms. • Adherence to the development and application of results as per Coyle Standards for Vivanta by Taj- Blue Diamond on process improvement measures for Front Office. • Developed and implemented strategies for front office, bell-desk, concierge, etc. that support achievement of the hotel's goal. • Supervised assigned staff to include: hiring recommendations that encompass the Hotel's diversity commitment, training, coaching, performance feedback, recommending and administering discipline, and scheduling. Duty Manager: 2008 -10 Taj Blue Diamond, Pune • Ensured front desk handles billing and cash in accordance with hotel's standards. • Planned and coordinated hotel housing activities by working closely with Sales, Housekeeping and other departments. • Overseeing operational functions consistent with the short and long-term profitability objectives. • Monitored the delivery and measurement of guest service, consistent with the service standards and brand attributes. • Provided ideas and suggestions for new products, services, technology and processes to ensure the Hotel's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment. Front Office Executive: 2007-08 Taj Blue Diamond, Pune • Managing entire Front Desk Operations, blocking of rooms, Night Audit, etc. • Single handedly manned the Front Office Department in the night shift; generated and worked on the various reports like Rate Variance Report, Manager’s Summary, Nationality Report, etc. Previously worked with The Leela, Goa from November’05 to March’07 as a Front Office Associate. Training attended
  • 3. • Completed 20 weeks Industrial Training at Hyatt Regency, Kolkata. • Workshop on Up-selling techniques, designed to increase room revenue by selling the right room the right guest. • Working knowledge of MS Office, Internet Application, Opera and complete knowledge of Front Office Module of Fidelio Property Management System. Professional Qualification • Completed 3 years Degree Course in Hospitality and Hotel Administration from Institute of Hotel Management Catering Technology & Applied Nutrition (IHMCTAN), Kolkata in 2005. Academic Qualification Year of Passing Institute/University 12th Mar 2002 Indira Ideal School, New Delhi, C.B.S.E. Board 10th Mar 2000 Rajendra Vidyalaya, Jamshedpur, I.C.S.E. Board Extra Curricular Activities: • Enjoyed being an active participant of a team in both theatre and dance presentations at the Collegiate level. • Benefited from being a part of a team; both in sports (team-running race) and in academics at the School Level. Personal Details: Date of Birth - 25th March 1984 Marital Status - Single Sex - Male Nationality - Indian Father’s Name - Mr. Timir Chatterjee References: Mr. Ashok S Rathore- General Manager – Jai Mahal Palace, Jaipur. Contact No. - +91 9610 175 555. Kindest regards, Tamal Chatterjee