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TEXTMOBiLi Brochure

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Malcolm Puddefoot

TEXTMOBiLi is a mobile marketing company that provides a client retention platform using SMS and MMS to deliver targeted content directly to clients on their mobile devices. The platform allows companies to manage inbound calls, send promotional offers to past callers via SMS/MMS, and measure the success of their mobile marketing campaigns. TEXTMOBiLi offers partnerships where companies can resell or exclusively distribute TEXTMOBiLi's services for a region.

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Client retention solutions through mobile marketing TEXTMOBiLi 9 Devonshire Square London EC2M 4YF United Kingdom Tel: +44 020 7184 6901
TEXTMOBiLi’s unique client retention platform enables companies to grow and retain revenues by using the mobile to deliver unique and specific SMS or MMS content direct to the client. We are an innovative mobile marketing company which provides strategic customer retention solutions that integrate seamlessly with mobile telecommunications technology. It allows inbound calling customers into a feature rich IVR platform and the option of automatically receiving an SMS or MMS. It’s a permission based marketing tool, aimed directly into the mobile telephony space. Today’s Challenges – Does this sound familiar? Global Economic Crisis How do I retain my Client base when the competition is discounting? Where can I get a good investment return that is quantifiable? What can I do to increase customer revenues? Abandoned Calls An abandoned call is a missed opportunity Can you manage abandoned calls now? Do you have a customer retrieval process in place? Customer Attrition Is this a concern or problem? Why do customers leave, can this be limited? How will you invest to reduce this problem? Dynamic Changes How quickly can you react to customer or market changes? How do you incentivise customers old and new? How well can you measure success?
The modular capabilities of the platform enable Textmobili’s clients to leverage any existing telephony asset, removing the need for expensive technology upgrades. Whether it is used just as an overflow IVR or for its SMS and MMS capabilities. Alternatively Textmobili’s platform can be used to provide the full functionality of a feature rich IVR solution from an initial inbound call through to its successful completion, whether that is the redirection of the call to an agent, the sending of mobile content, the delivery of information verbally or simply the ability to leave a message. TEXTMOBiLi’s unique platform provides a cost effective, rapid deployment solution that enables its clients the ability to create and manage call flow, call abandonment and customer incentives through SMS and MMS. Client Telephony Infrastructure (TDM/IP) Platform Telephony Providers Internet Connection Client Management SMS and MMS to Mobile Customer Plaform Overview
Your Business • Reduce your TCO and improve your ROI • Inbound Call Management. • Proactive customer offers and promotions. • Maximise existing staff selling time, better efficiency. • Abandoned calls are managed in a customer friendly manner. • Give the customer a reason to stay, hold their attention. Increase Revenues • Incentivise with mobile SMS vouchers. • Promote and educate with MMS campaigns. • Direct mobile marketing to customers who called you. • Build a database of mobile device numbers who have opted in to receive content. Call Management • All calls are managed in real time. • Online tools for planning and management. • Dynamic changes to match your business profile • Can be managed anywhere, anytime via secure web login. How can we help? Take control of your customers
Marketing Perspective: Imagine no more wasted paper on a traditional printed coupon; Imagine a low cost, yet highly attentive and personal way in getting your promotion out in the face of your valued customers. SMS coupons are replacing the traditional clip and save coupons. Younger consumers don’t like to clip coupons like their parents did but they still love a good deal and they never leave home without their mobile phone. Now you can reach them with promotions that they’ve opted in for and send them exactly what they need and want. All this is now possible with SMS technology, which can help you to reach your customer base fast, easy and cheaply. One of the best ways to encourage more repeat purchases from customers is to give them some current deals via SMS coupon code and make them ask for more. The benefits of including mobile marketing in your overall marketing strategy are numerous: Deliverability: As 94% of all text messages are read, your marketing message will be seen by virtually all of the subscribers in your campaign. Qualified Recipients: Since your subscribers have opted-in to receiving your offers and promotional messages, you know they have an active interest in your business, and your products. Flexibility: With text messages sent and received within minutes of starting your campaign, you can use mobile marketing for ad-hoc purposes, or sustained marketing programs. Range of Use: Mobile marketing can be used for a wide range of purposes: announcing new product, one-day specials, new store openings, special events etc. Subscribers can be treated as an exclusive group for offers and information that only they have access to, increasing loyalty, purchases and speed of communications. Other SMS Voucher Coupon Benefits: • Excellent way to promote your products services. • Generates you an additional revenue stream. • Reduced handling costs compared to hard copy tickets. • Reduction in fraudulent transactions. • Encourages customers to visit you if they have a promotional offer. • Real time reporting. • 24/7/365 support. • Reach 94% of the World’s mobile population. International - operation in any language with language of choice 24/7/365 support. SMS Messaging
Why use MMS? Increasing product sales is the main objective of MMS vouchers and discounts, but marketers also have a number of specific uses for them including: • To introduce new products or services sampling is the most precise way to get your new product to your customer or prospect, however this is expensive. MMS vouchers and discounts are an alternative. • Even if you are promoting an existing product or service or new, MMS vouchers and discounts can create a need or desire to trial a product to a new target audience. • By offering a MMS product discount you can capture your prospect information before a sale and increase your database of individuals for future marketing. • MMS is an excellent way to entice people to events, exhibitions or trade shows. The direct media and content allow for a personal look invitation. • You can enrich your messages with images, sound and video. Mobile vouchers are usually used to generate sales, however other objectives can include: • Product information • Repeat business • Promote new products or service • New marketing campaigns • Cross selling similar products/services MMS MMS is a rich multimedia messaging technology, including options for audio, video, images and thousands of characters of text within a single message.
Interactive Voice Recognition (IVR) An IVR, or Interactive Voice Response, is usual for consumers today. Most individuals get the ben- efits of IVR daily in their interactions with many different companies. IVR is used in industries like: insurance, car sales, banking and telephone services etc. A key benefit of IVR is that it is allows skill based routing to be introduced enabling callers to be routed directly to the most appropriate agent to take the call. This reduces call transfer times and agents are free to take more calls thereby increasing call centre capacity. This is enhanced still fur- ther by routing appropriate calls to multi-skilled agents to handle the more complex transactions. Reduced costs and improved service levels naturally result from these benefits either in the form of reducing the number of agents needed to handle the calls to the same level of service. Other benefits include: • SMS/MMS – Immediate delivery of customer required content • Quality – Each question perfectly recorded for emphasis and tone. • Control – Set up and administration centrally controlled. • Speed – Immediate data capture, reporting and email alerts . • Security – Tier 1 data centre and 24/7/365 management. • Pre-coded and open-ended response. • Routing by response. • Rotation of questions. • Replay under the respondent’s control. • Email Alert – Immediate flash reporting of events as they occur. • Voice of the Customer – access to verbatim comments. • Web Reporting. • International - operation in any language/ language of choice. • 24/7/365 support
There are various options available with our service in a box methodology, which can be tailored to suit a specific country or region. These include the ability to have exclusive rights to sell all of the services available. The key benefits include: • Country or Region Exclusivity. • Full Technical Support. • Managed Deployment. • Intensive Training. • 24/7/365 support. • All system updates. Reseller Agreements Flexible reseller agreements are also available for companies wishing to resell the TEXTMOBiLi service portfolio to their clients and prospects. Full support and training is also provided, however access to the trained team of delivery professionals at TEXTMOBiLi is also available. Resellers receive no exclusivity and may need to work with Partners in particular countries. If you would like further details on becoming a Partner or Reseller then please contact malcolm.puddefoot@textmobili.co.uk TEXTMOBiLi’s Partnership Program The TEXTMOBiLi Partnership Program is a dynamic, efficient and cost effective way to work with TEXTMOBiLi. TEXTMOBiLi 9 Devonshire Square London EC2M 4YF United Kingdom Tel: +44 020 7184 6901

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TEXTMOBiLi Brochure

  • 1. Client retention solutions through mobile marketing TEXTMOBiLi 9 Devonshire Square London EC2M 4YF United Kingdom Tel: +44 020 7184 6901
  • 2. TEXTMOBiLi’s unique client retention platform enables companies to grow and retain revenues by using the mobile to deliver unique and specific SMS or MMS content direct to the client. We are an innovative mobile marketing company which provides strategic customer retention solutions that integrate seamlessly with mobile telecommunications technology. It allows inbound calling customers into a feature rich IVR platform and the option of automatically receiving an SMS or MMS. It’s a permission based marketing tool, aimed directly into the mobile telephony space. Today’s Challenges – Does this sound familiar? Global Economic Crisis How do I retain my Client base when the competition is discounting? Where can I get a good investment return that is quantifiable? What can I do to increase customer revenues? Abandoned Calls An abandoned call is a missed opportunity Can you manage abandoned calls now? Do you have a customer retrieval process in place? Customer Attrition Is this a concern or problem? Why do customers leave, can this be limited? How will you invest to reduce this problem? Dynamic Changes How quickly can you react to customer or market changes? How do you incentivise customers old and new? How well can you measure success?
  • 3. The modular capabilities of the platform enable Textmobili’s clients to leverage any existing telephony asset, removing the need for expensive technology upgrades. Whether it is used just as an overflow IVR or for its SMS and MMS capabilities. Alternatively Textmobili’s platform can be used to provide the full functionality of a feature rich IVR solution from an initial inbound call through to its successful completion, whether that is the redirection of the call to an agent, the sending of mobile content, the delivery of information verbally or simply the ability to leave a message. TEXTMOBiLi’s unique platform provides a cost effective, rapid deployment solution that enables its clients the ability to create and manage call flow, call abandonment and customer incentives through SMS and MMS. Client Telephony Infrastructure (TDM/IP) Platform Telephony Providers Internet Connection Client Management SMS and MMS to Mobile Customer Plaform Overview
  • 4. Your Business • Reduce your TCO and improve your ROI • Inbound Call Management. • Proactive customer offers and promotions. • Maximise existing staff selling time, better efficiency. • Abandoned calls are managed in a customer friendly manner. • Give the customer a reason to stay, hold their attention. Increase Revenues • Incentivise with mobile SMS vouchers. • Promote and educate with MMS campaigns. • Direct mobile marketing to customers who called you. • Build a database of mobile device numbers who have opted in to receive content. Call Management • All calls are managed in real time. • Online tools for planning and management. • Dynamic changes to match your business profile • Can be managed anywhere, anytime via secure web login. How can we help? Take control of your customers
  • 5. Marketing Perspective: Imagine no more wasted paper on a traditional printed coupon; Imagine a low cost, yet highly attentive and personal way in getting your promotion out in the face of your valued customers. SMS coupons are replacing the traditional clip and save coupons. Younger consumers don’t like to clip coupons like their parents did but they still love a good deal and they never leave home without their mobile phone. Now you can reach them with promotions that they’ve opted in for and send them exactly what they need and want. All this is now possible with SMS technology, which can help you to reach your customer base fast, easy and cheaply. One of the best ways to encourage more repeat purchases from customers is to give them some current deals via SMS coupon code and make them ask for more. The benefits of including mobile marketing in your overall marketing strategy are numerous: Deliverability: As 94% of all text messages are read, your marketing message will be seen by virtually all of the subscribers in your campaign. Qualified Recipients: Since your subscribers have opted-in to receiving your offers and promotional messages, you know they have an active interest in your business, and your products. Flexibility: With text messages sent and received within minutes of starting your campaign, you can use mobile marketing for ad-hoc purposes, or sustained marketing programs. Range of Use: Mobile marketing can be used for a wide range of purposes: announcing new product, one-day specials, new store openings, special events etc. Subscribers can be treated as an exclusive group for offers and information that only they have access to, increasing loyalty, purchases and speed of communications. Other SMS Voucher Coupon Benefits: • Excellent way to promote your products services. • Generates you an additional revenue stream. • Reduced handling costs compared to hard copy tickets. • Reduction in fraudulent transactions. • Encourages customers to visit you if they have a promotional offer. • Real time reporting. • 24/7/365 support. • Reach 94% of the World’s mobile population. International - operation in any language with language of choice 24/7/365 support. SMS Messaging
  • 6. Why use MMS? Increasing product sales is the main objective of MMS vouchers and discounts, but marketers also have a number of specific uses for them including: • To introduce new products or services sampling is the most precise way to get your new product to your customer or prospect, however this is expensive. MMS vouchers and discounts are an alternative. • Even if you are promoting an existing product or service or new, MMS vouchers and discounts can create a need or desire to trial a product to a new target audience. • By offering a MMS product discount you can capture your prospect information before a sale and increase your database of individuals for future marketing. • MMS is an excellent way to entice people to events, exhibitions or trade shows. The direct media and content allow for a personal look invitation. • You can enrich your messages with images, sound and video. Mobile vouchers are usually used to generate sales, however other objectives can include: • Product information • Repeat business • Promote new products or service • New marketing campaigns • Cross selling similar products/services MMS MMS is a rich multimedia messaging technology, including options for audio, video, images and thousands of characters of text within a single message.
  • 7. Interactive Voice Recognition (IVR) An IVR, or Interactive Voice Response, is usual for consumers today. Most individuals get the ben- efits of IVR daily in their interactions with many different companies. IVR is used in industries like: insurance, car sales, banking and telephone services etc. A key benefit of IVR is that it is allows skill based routing to be introduced enabling callers to be routed directly to the most appropriate agent to take the call. This reduces call transfer times and agents are free to take more calls thereby increasing call centre capacity. This is enhanced still fur- ther by routing appropriate calls to multi-skilled agents to handle the more complex transactions. Reduced costs and improved service levels naturally result from these benefits either in the form of reducing the number of agents needed to handle the calls to the same level of service. Other benefits include: • SMS/MMS – Immediate delivery of customer required content • Quality – Each question perfectly recorded for emphasis and tone. • Control – Set up and administration centrally controlled. • Speed – Immediate data capture, reporting and email alerts . • Security – Tier 1 data centre and 24/7/365 management. • Pre-coded and open-ended response. • Routing by response. • Rotation of questions. • Replay under the respondent’s control. • Email Alert – Immediate flash reporting of events as they occur. • Voice of the Customer – access to verbatim comments. • Web Reporting. • International - operation in any language/ language of choice. • 24/7/365 support
  • 8. There are various options available with our service in a box methodology, which can be tailored to suit a specific country or region. These include the ability to have exclusive rights to sell all of the services available. The key benefits include: • Country or Region Exclusivity. • Full Technical Support. • Managed Deployment. • Intensive Training. • 24/7/365 support. • All system updates. Reseller Agreements Flexible reseller agreements are also available for companies wishing to resell the TEXTMOBiLi service portfolio to their clients and prospects. Full support and training is also provided, however access to the trained team of delivery professionals at TEXTMOBiLi is also available. Resellers receive no exclusivity and may need to work with Partners in particular countries. If you would like further details on becoming a Partner or Reseller then please contact malcolm.puddefoot@textmobili.co.uk TEXTMOBiLi’s Partnership Program The TEXTMOBiLi Partnership Program is a dynamic, efficient and cost effective way to work with TEXTMOBiLi. TEXTMOBiLi 9 Devonshire Square London EC2M 4YF United Kingdom Tel: +44 020 7184 6901