The art and science of giving Feedback
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Feedback is a dialogue that reflects how one's behavior or performance is perceived by others. It has become more common since WWII as democracy has spread. Providing feedback can increase awareness of how others view one's work, help with development, and foster collaboration. For feedback to be effective, companies must customize the process to their needs, provide context for results, and ensure it is used for individual growth rather than performance appraisal or politics. Overall, well-implemented feedback generates advantages around talent, effectiveness, and competitiveness.
The art and science of giving Feedback
- 1. The Art and Science of FeedbackGroup B
- 3. Introduction What is feedback? Feedback is a dialogue between people which reflects back how another person sees someone else's behaviour or performance History of feedback: Feedback became common after WWII as the importance of democracy become more pronounced. Feedback originated as top-down, single- source assessments.
- 4. Impact and Importance Impact: • Awareness of how your work and behavior is perceived by others • Development as it gives the opportunity to improve on areas of weakness and keep strong ones • Collaboration as it allows you to share your perspective as well to others to help them grow and improve overall results and team work Importance of feedback: • Competitive advantage • Improve effectiveness of workforce • Identify and develop talent
- 5. Feedback Forms • On the spot • 1:1 Feedback • 360 Feedback
- 7. Best and worst practices • Use for individual development • Manage the process closely • Provide training • Customize the process • Provide context for the results • Do it for the wrong reasons (Everyone else is doing it) • Link feedback to performance appraisal • Let it get political DoDon't
- 8. Summary and Conclusion • If used in the right manner: o Generates competitive advantage o Improve workforce effectiveness o Develop talents • Despite the different forms a general guideline has to be defined to align it with the company values
- 9. Steps for providing feedback
- 10. Steps for providing feedback
Editor's Notes
- Bertrand: according to Wiktionary, Feedback is "critical assessment of information produced". When positive, it can be used to improve the self confidence of the emitter (I am on the right way). When negative, it can be used to point out the weaknesses of the product with the underlying aim to help improve them (this aspect can be done in a better way) Generally, feedback is disconnected from any kind of judgement or rating ( one can have a good grade and poor feedback, and the other way around) Feedback is not necessarily done by somebody more experienced: it is a comment on the output. it does not look into causes or process. Importance of feedback: without feedback, it is impossible to know whether an output is correct or otherwise. It may be good, but we would not know