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The Four Points of Prosperity

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The document outlines an approach called "The Four Points of Prosperity" which advocates for balancing visualization, structure, people and processes. It notes that not having enough emphasis on any of these four areas can lead to issues like loss of control and direction, inability to measure success, high turnover and low morale. The approach presented by HRS Consulting emphasizes taking a holistic view of all four areas through strategic planning, performance measurement, training, policies and other initiatives to achieve benefits like maximum productivity and sustainability.

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The Four Points of Prosperity VISUALIZATION STRUCTURE A Balanced & Holistic Approach to: Planning; Organization; Operations; & Assessment PEOPLE PROCESSES 803.312.4042 www.hospitalitysc.com
Not Enough Visualization The Sea of Lost Too Busy (or Complacent) in the Moment STRUCTURE Opportunities to Plan for the Future Inability to Effectively Manage Chaos & Change The Island of Systemic Ramifications Possibility of Short-Term Success While Risking Long-Term Values, Alignment, & Sustainability Lost Opportunities to Leverage Customers & Employees Agility is at Risk PEOPLE PROCESSES 803.312.4042 www.hospitalitysc.com
Not Enough Structure VISUALIZATION Loss of Control, Direction, & Consistency Lots of Rework & Waste The Sea of Lost Opportunities Higher Theft & Insurance Costs The Island of Systemic Inability to Measure Success or Ramifications Productivity Regulatory Violations & Lawsuits Everyone Does Everything Without Regard to Priorities, Abilities, or Results PEOPLE PROCESSES 803.312.4042 www.hospitalitysc.com
Not Enough Processes VISUALIZATION STRUCTURE Decisions Driven by Reaction, Emotions, & Internal Perceptions Versus Data & Proactive The Island of Measures Systemic Ramifications Everything is a Crisis No Accountability or Consistency Maximum Rework & Waste No Standard of Quality Not Producing to Market Demand The Sea of Lost Higher Theft & Insurance Costs Opportunities PEOPLE Misuse of Technology 803.312.4042 www.hospitalitysc.com
Not Enough Emphasis on People VISUALIZATION STRUCTURE Hiring People v. Filling Positions Maximum Turnover The Island of Low Employee Morale & Minimum Productivity Systemic Ramifications Inability to Address Customer Needs/Wants/Delights Higher Theft & Insurance Costs PROCESSES The Sea of Lost Opportunities 803.312.4042 www.hospitalitysc.com
The HRS Approach... VISUALIZATION PEOPLE PROCESSES STRUCTURE Strategic Planning Contract Management Staffing: Performance Measurement: Policies & Procedures: Sales, Administration, & Support Assessment Operations Manuals Succession Plans Event Design & Coordination Benchmarking Food Safety/HACCP Plans Meeting Planning & Management Action Plans Employee Handbooks Budgeting & Resource Leveraging Wedding Consulting & Direction Data Management Customer Pricing & Contracts Operations Management Inventory Management Capacity Building Workflow Analysis & Design: Human Resource Support: Process Flowcharting Facility & Equipment Assessments Business Valuation Position Descriptions Technology Integration Compensation Analysis Improvement Strategies Vendor Agreements Buy-Sell Agreements Benefit & Incentive Programs Performance Evaluation Systems Employee & Customer Feedback Contingency Planning Workplace Climate Assessments OSHA/ADA/EEO/AA Compliance Systems: Focus Groups Sales & Marketing Plans: Leadership Training & Coaching Technical & Soft Skills Employee Training: Surveys Research & Analysis Training Needs Assessments Interviews Branding Initiatives Facilitation & Mediation Services Salesmanship Graphics & Collateral for Partners/Principals with Customer Service, Etiquette & Protocol Materials Emphasis on Family-Owned & Food & Alcohol Safety Promotions Management Closely Held Entities Communication Skills Websites Time Management Social Media Change Management Negotiation Skills Industry Relations Personality Profiling Community Engagement Work-Life Balance Sexual Harassment Management & Supervisory Skills Insurance & Risk Management: Collaborative Initiatives Workplace Safety & Security Workforce Development: Loss Prevention Recruiting Liability Assessments Group Facilitation Insurance Audits Teambuilding Conflict Resolution Internships & Apprenticeships Industry Certifications & Credentialing 803.312.4042 www.hospitalitysc.com
Benefits of a Holistic Balance VISUALIZATION STRUCTURE Maximum Productivity, Accuracy, & Agility Minimal Rework & Waste Highest Customer, Peer, & Employee Satisfaction Universal Commitment to Continuous Improvement Greatest Profitability & Sustainability PEOPLE PROCESSES 803.312.4042 www.hospitalitysc.com

More Related Content

The Four Points of Prosperity

  • 1. The Four Points of Prosperity VISUALIZATION STRUCTURE A Balanced & Holistic Approach to: Planning; Organization; Operations; & Assessment PEOPLE PROCESSES 803.312.4042 www.hospitalitysc.com
  • 2. Not Enough Visualization The Sea of Lost Too Busy (or Complacent) in the Moment STRUCTURE Opportunities to Plan for the Future Inability to Effectively Manage Chaos & Change The Island of Systemic Ramifications Possibility of Short-Term Success While Risking Long-Term Values, Alignment, & Sustainability Lost Opportunities to Leverage Customers & Employees Agility is at Risk PEOPLE PROCESSES 803.312.4042 www.hospitalitysc.com
  • 3. Not Enough Structure VISUALIZATION Loss of Control, Direction, & Consistency Lots of Rework & Waste The Sea of Lost Opportunities Higher Theft & Insurance Costs The Island of Systemic Inability to Measure Success or Ramifications Productivity Regulatory Violations & Lawsuits Everyone Does Everything Without Regard to Priorities, Abilities, or Results PEOPLE PROCESSES 803.312.4042 www.hospitalitysc.com
  • 4. Not Enough Processes VISUALIZATION STRUCTURE Decisions Driven by Reaction, Emotions, & Internal Perceptions Versus Data & Proactive The Island of Measures Systemic Ramifications Everything is a Crisis No Accountability or Consistency Maximum Rework & Waste No Standard of Quality Not Producing to Market Demand The Sea of Lost Higher Theft & Insurance Costs Opportunities PEOPLE Misuse of Technology 803.312.4042 www.hospitalitysc.com
  • 5. Not Enough Emphasis on People VISUALIZATION STRUCTURE Hiring People v. Filling Positions Maximum Turnover The Island of Low Employee Morale & Minimum Productivity Systemic Ramifications Inability to Address Customer Needs/Wants/Delights Higher Theft & Insurance Costs PROCESSES The Sea of Lost Opportunities 803.312.4042 www.hospitalitysc.com
  • 6. The HRS Approach... VISUALIZATION PEOPLE PROCESSES STRUCTURE Strategic Planning Contract Management Staffing: Performance Measurement: Policies & Procedures: Sales, Administration, & Support Assessment Operations Manuals Succession Plans Event Design & Coordination Benchmarking Food Safety/HACCP Plans Meeting Planning & Management Action Plans Employee Handbooks Budgeting & Resource Leveraging Wedding Consulting & Direction Data Management Customer Pricing & Contracts Operations Management Inventory Management Capacity Building Workflow Analysis & Design: Human Resource Support: Process Flowcharting Facility & Equipment Assessments Business Valuation Position Descriptions Technology Integration Compensation Analysis Improvement Strategies Vendor Agreements Buy-Sell Agreements Benefit & Incentive Programs Performance Evaluation Systems Employee & Customer Feedback Contingency Planning Workplace Climate Assessments OSHA/ADA/EEO/AA Compliance Systems: Focus Groups Sales & Marketing Plans: Leadership Training & Coaching Technical & Soft Skills Employee Training: Surveys Research & Analysis Training Needs Assessments Interviews Branding Initiatives Facilitation & Mediation Services Salesmanship Graphics & Collateral for Partners/Principals with Customer Service, Etiquette & Protocol Materials Emphasis on Family-Owned & Food & Alcohol Safety Promotions Management Closely Held Entities Communication Skills Websites Time Management Social Media Change Management Negotiation Skills Industry Relations Personality Profiling Community Engagement Work-Life Balance Sexual Harassment Management & Supervisory Skills Insurance & Risk Management: Collaborative Initiatives Workplace Safety & Security Workforce Development: Loss Prevention Recruiting Liability Assessments Group Facilitation Insurance Audits Teambuilding Conflict Resolution Internships & Apprenticeships Industry Certifications & Credentialing 803.312.4042 www.hospitalitysc.com
  • 7. Benefits of a Holistic Balance VISUALIZATION STRUCTURE Maximum Productivity, Accuracy, & Agility Minimal Rework & Waste Highest Customer, Peer, & Employee Satisfaction Universal Commitment to Continuous Improvement Greatest Profitability & Sustainability PEOPLE PROCESSES 803.312.4042 www.hospitalitysc.com