The Future of Libraries and Technology: The Phoenix Rises from the Ashes
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Presentation for SEFLIN Annual Conference's keynote about how libraries have to change to be competitive in today's primarily digital market.
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The Future of Libraries and Technology: The Phoenix Rises from the Ashes
1. The Future of Libraries and Technology: The Phoenix Rising from the Ashes Sarah Houghton-Jan Digital Futures Manager, San Jose Public Library author of LibrarianInBlack.net
9. reaffirm and reassert core library values complete and balanced information education, entertainment, self-improvement research assistance ✆ ✉ freedom of information access information privacy and security
15. why we rock $6.50 return on every $1 invested student performance increase of >20% no politics ; no judgment access to the world’s libraries, locally we are really, really smart
19. explosion in digital use ...in the last year @ SJPL... catalog use +140% database use +17% ebook downloads +43% digital reference questions +450% website use +25% extended web presence use +12,000%
20. extended collections digitize and webify unique local materials support more than just text loan out technology work with non-traditional content producers
21. collection challenges user awareness formats digital rights management owning & leasing access models device support findability
22. digital content usage & vendor responsibility require good marketing market content’s open web access points review your contracts! calculate ROI & tell vendor you’ll cancel the contract for low use from EBSCO’s Special Event toolkit ☹
23. information services are we still committed? key library competitive advantage ⚑ communication media going to the user
24. programming classes on computer skills, search, subject resources, privacy & security, social media digital divide and the long tail historical library focus on the ‘have nots’ at the expense of ‘haves’ or ‘sorta haves’
28. augmented reality local history tours library wayfinding genealogy what do you have that no one else does?
29. computing services connection speed hardware & software open drives & ports downloads & installs multiple OS options free, open wifi
30. computing spaces tech support ergonomic seating encourage collaboration comfortable lighting # of computers
31. ask the people you serve what would make their lives easier.
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35. Taking the Ass out of Assumption (Char Booth): slideshare.net/charbooth/local-user-research-taking-the-ass-out-of-assumption
36. “ Understanding local patron culture is essential to creating used and useful technology services.” - Char Booth
37. market services marketing ≠ bookmarks marketing ≠ press releases use social media well buy ads on Google, local sites, & FB buy ads on apps small group outreach is still best
38. assess services survey users/staff : would you recommend this service to a friend? why or why not? evaluate the library's follow-through : marketing, priority placement, training assess stats : staff time and service use
39. acting on library values community advocacy net neutrality light the dark fiber freedom of information personal privacy expert research help
44. who are we and what do we do? we are the library and we democratize information and expertise.