The Best of CityLab's The Future of Transportation

© 2014 CITYLAB
Future of Transportation series editor: Eric Jaffe
CityLab editor: Sommer Mathis
Copy editor: Karen Ostergren
Production/layout: Jennifer Adams
Cover design: Aaron Reiss
The Future of Transportation
www.citylab.com/future-of-transportation/

Contents
PART 1: THE PERFECT COMMUTE
Chicago’s Big Bet on the Bus | 4
Putting a Price on D.C.’s Worst Commute | 13
The First Look at How Google’s Self-Driving Car
Handles City Streets | 24
PART 2: THE SMARTEST TRIP
How Denver Is Becoming the Most Advanced
Transit City in the West | 42
What Running Out of Power in a Tesla on the Side
of a Highway Taught Me About the Road Trip of
Tomorrow | 55
The Triumphant Return of Private U.S. Passenger
Rail | 68
PART 3: DESIGN IN MOTION
Why Portland Is Building a Multimodal Bridge
That Bans Cars | 79
If an Electric Bike Is Ever Going to Hit It Big in the
U.S., It’s This One | 88
The Next-Generation Airport Is a Destination in
Its Own Right | 100

T H E B E S T O F C I T Y L A B ’ S T H E F U T U R E O F T R A N S P O R T A T I O N
PART 4: POLICY IN PERSPECTIVE
America’s Cities Are Still Too Afraid to Make
Driving Unappealing | 111
The Next Century of Sustainable Communities
Will Be Organized Around Transportation | 116
Why Can’t the United States Build a High-Speed
Rail System? | 120

1
INTRODUCTION
Getting from here to there in the United States today can feel a
lot closer to an episode of The Flintstones than The Jetsons.Every
day we deal with problems that should be relics of the past: con-
gested highways full of single-occupancy cars, mass transit sys-
tems continually under threat of service cuts, and aging infra-
structure on the verge of obsolescence if not total collapse. For
all humanity’s advances, our daily haul can still be a nightmar-
ish experience that reduces productivity, increases stress, en-
dangers public safety, and hastens global climate change.
Fortunately, the future is not all bleak. The flipside of these
challenges is a bounty of ideas for how to improve travel in and
around America’s cities. We’re recognizing the limits of our
current highway systems, finding ways to increase transit effi-
ciency and expand its development, and preparing for the not-
so-distant day when our cars will drive themselves (and our
“smart” streets will guide them). For every commuting obstacle
we face there’s a brighter dream of better mobility.
In a nine-month special series called The Future of Transporta-
tion, which ran from February to October 2014, CityLab ex-
plored the initiatives and technologies being developed right
now that will change the way people travel around cities in the
years to come. Our team of writers reported from every big met-
ro area across the country, while mobility experts and local offi-
cials shared thoughts and lessons that can apply to cities of all
sizes. In both a physical and intellectual sense, we covered a lot
of ground.
This e-book includes a dozen of our favorite stories from the se-
ries: three from each of its main parts (commuting, sustainabil-
ity, and design), and three companion policy pieces. While it
was impossible to choose every great moment, these selections

2
reflect both the geographic and multimodal reach of the series,
taking readers across the country on roads, rails, and runways. The
articles have been copyedited slightly since their original publica-
tion for clarity and consistency, and any factual corrections have
been made to the text.
Support for this series and this e-book came from The Rockefeller
Foundation, whose mission for more than 100 years has been to
advance a more resilient and equitable world. It’s our view that
there may be no better way to achieve those goals than affordable,
reliable transportation, and we thank The Rockefeller Foundation
for their deep understanding and commitment to this issue.
And rest assured our regular CityLab coverage will extend and
expand on the themes we discussed in this series. The journey
continues.
Eric Jaffe
Series Editor

PART 1
THE
PERFECT
COMMUTE
New and better ways to enhance the journey to and from work.

4
Chicago’s Big Bet
on the Bus
The Ashland BRT line has become a referendum on the
city’s evolution.
MATT DELLINGER | Originally published February 27, 2014
CHICAGO—Just 10 years ago, living in Chicago without an automobile was
considered eccentric behavior. In 2002, a food-writer friend moved there
from New York and bravely attempted to get by using public transporta-
tion, taxis, and her own feet. Her colleagues at the Tribune thought her quite
mad, and assigned her pieces in the suburbs (“part of my hazing,” she says).
Being from Indianapolis, I often described Chicago as what would happen if
my hometown and New York had a baby: Chicago is midwestern but ur-
bane, approachable but grand—and somehow both car-oriented and tran-
sit-friendly.
Ten years has made a lot of difference. We now live in the age of bike-share
and car-share, and today Chicago attracts plenty of people, mostly young
and single, who would probably rather carry a flip phone than own a car.
Yet the late 20th century remains baked into the city’s landscape—there are
COURTESY CTA

5
drive-through banks a 10-minute walk from Michigan Avenue downtown,
and big-box stores and a strip mall with suburban-sized parking lots around
the corner from the Steppenwolf Theatre.
Chicago’s transportation split personality explains a great deal about how
its recent plan for bus rapid transit (BRT) along Ashland Avenue could be-
come controversial. And it has. In January, I met separately with opponents
and supporters of the proposal, and both sides used the word transforma-
tional to describe the city’s BRT plan. One side meant it as a compliment, the
other as a slur. As cities across the country debate the merits of sacrificing
car lanes for mass transit, many eyes are on the midwestern metropolis,
where a proposal touted as a sensible way to improve commutes has be-
come a referendum on how drastically the city should evolve.
• • • • •
Ashland Avenue is one of Chicago’s few continuous north-south thorough-
fares, and its virtues as a transportation corridor have a lot to do with both its
continuity and its position in the city. Thanks to the curve of the lakeshore,
the avenue runs as close to downtown as a north-south arterial can while also
reaching the northern neighborhoods, which happen to be, on the whole, the
most affluent on the Ashland corridor. It intersects with seven Chicago Tran-
sit Authority “L” stations, two regional Metra stations, and 37 bus routes.
The planned 16-mile Ashland BRT route would affect a cross-section of Chi-
cago that contains all of the city’s ethnicities, income levels, and zoning
types. It slices through neighborhoods that are Polish, Mexican, African
American, and white. It cuts through retail, residential, and industrial ar-
eas. The current buses on Ashland carry more than 30,000 people every
day, and they go very, very slowly: about 8.7 miles per hour.
In 2012, shortly after Rahm Emanuel was elected mayor, he and then–Chi-
cago DOT Commissioner Gabe Klein got to work on a progressive transpor-
tation agenda that aimed to create 100 miles of protected bike lanes, a num-
ber of rail improvements, and a trio of BRT lines. (Here’s where I should
note that Klein told me that the Rockefeller Foundation, which provided
support for this article, contributed $2 million in grants to advocate for Chi-
cago BRT.) The first BRT line, known as the Jeffery Jump, has already begun

6
daily service, running from the Loop downtown via Jeffrey Avenue to 103rd
Street on the South Side. The second BRT line will run along two east-west
streets in the Central Loop; construction on this Loop BRT line, which has
not been particularly controversial, is scheduled to begin this spring.
Ashland is the third line, and its planning began in 2012. A north-south
transit corridor near Ashland had been studied for years as a way of con-
necting the L lines so commuters could move between corners of the city
without passing through downtown. Not long ago, the plan was for a new
rail link, the Circle Line, which would have required new subway and el-
evated track at a cost of more than $1 billion dollars. In the face of federal
budget battles and cuts, such a figure could prove an insurmountable ob-
stacle, and BRT has become popular among transportation planners and
advocates because its dedicated lanes, traffic-signal priority, and prepay-
ment system mimic the benefits of rail at a fraction of the cost. The Ash-
land BRT line is estimated to cost $160 million, or $10 million a mile.
• • • • •
When you rule out subways and elevated trains, public transit must run on
the streets, and in the case of Ashland, this means giving half of local road-
way capacity to BRT buses. In the preferred design alternative chosen by
the city, car and truck traffic would be limited to one lane in each direction.
And while the stations for the Jeffery Jump and Loop BRT lines are curbside,
the Ashland buses would run in the center of the road, with stations in the
median—eliminating left-hand turns. (Many of the proponents I spoke with
believe the final design will restore left turns onto major east-west arteri-
als, however.)
This dramatic reshaping of Ashland is a bit scary for some. Roger Romanel-
li, executive director of the Randolph/Fulton Market Association, an orga-
nization of local businesses, has led the charge against the BRT proposal.
“Ashland is an industrial corridor with 700 businesses throughout,” he
said. “They invested in our corridor because they had reasonable expecta-
tion that Ashland would run the way it does today.”
Indeed, Ashland in the central city has more than its fair share of auto-
body garages, and the street is thick with parking lots and drivethroughs

7
COURTESY CTA

8
belonging to businesses that clearly cater to drivers. Representatives from a
number of these, including a new Costco, came to public meetings in De-
cember to speak out against the BRT plan. “You don’t go to Costco in a bus,”
the store’s general manager told the Sun-Times.
Romanelli’s criticism of the BRT plan is made more compelling by the fact
that in the past he’s often advocated for better transit access. “I’d been work-
ing as an economic-development practitioner for years. We’ve been pro–
transit-oriented development, and pro–bus service,” he said. “We helped
bring express buses to Ashland, and a new L station at Morgan and Lake.”
Romanelli’s group has put forward an alternative plan for improving the
corridor’s bus service. The Modern Ashland Bus plan maintains the open
traffic lanes for cars while implementing a number of the features of BRT.
He thinks those improvements should be instituted across Chicago. “We
want to revolutionize bus service around the city,” he said. “If we can do it
on Ashland Avenue—heated bus shelters, streamlined stops, signal prior-
ity—we can do it throughout the city. The current bus service in this city is
substandard.”
Suzi Wahl, a neighborhood resident who works at Chicago O’Hare Interna-
tional Airport, joined our meeting as well. Her main concerns were not in-
dustrial in nature, but residential. When you
take away Ashland as a driving arterial, she
worries, thwarted through-traffic will inevi-
tably divert to the smaller streets nearby,
such as her own. “I see this as destroying the
neighborhood,” she said.
Wahl too has good transportation credentials:
she takes the bus routinely, and she used to
participate in Critical Mass bike rides intended to “take back the streets of
our city” and remind people of the right to assemble. (She stopped riding
after she became pregnant.) One night in October of 2013, while canvassing
businesses on behalf of BRT opponents, Wahl felt a pain in her stomach and
went to the emergency room at the University of Illinois Medical Center on
Ashland. She was fine, but the adventure highlighted what she sees as a
major drawback of removing traffic lanes and increasing congestion.
“I see this as
destroying the
neighborhood.”

9
“If that was post-BRT, I’d have my husband driving in the BRT lane. If that
was my daughter, I’d be driving on the sidewalk,” she said. “A bus to the ER?
Are you kidding?”
The medical center’s administrators, meanwhile, have come out in support
of the BRT plan, saying it would enhance access for employees and patients.
But Romanelli and Wahl note that the medical center also happens to be a
major landholder and could stand to benefit from development opportuni-
ties along the BRT line. They point to an online map tool created by the Met-
ropolitan Planning Council—showing zoning, vacancies, and median in-
come along Ashland—as proof that some advocates have their eye on more
than just faster buses.
“Is the BRT also a Trojan horse for developers? To skyrocket taxes on Ash-
land Avenue, take these buildings from these family-owned businesses who
are struggling while minimalls are being constructed in our city?,” Ro-
manelli mused. “Is this transit improvement, or is this a forced gentrifica-
tion project?”
• • • • •
Chris Ziemann, project manager for Chicago BRT, freely admits that rede-
velopment is a secondary goal. The primary goal, he says, is to help buses
run faster and continue Chicago’s transition toward what’s known as
“complete streets.” “The more transformative a project is, the less easy it
goes down. And Ashland is extremely transformative,” he says. “But there’s
growth pressure on the corridor anyway. We see car ownership decreasing.
So this is to respond to those future trends. This is transformative because
it needs to be.”
Ziemann had organized a lunch with a handful of supporters at a Polish
restaurant near Division and Ashland, and over blintzes and sausages, the
group tried to make the case for the BRT, unafraid to describe the future
Chicago they envisioned and the bold action required to facilitate it.
Burt Klein, a board member of the Industrial Council of Nearwest Chicago,
an organization not unlike Romanelli’s local-business association, admitted
that his board colleagues were starkly divided on the issue of the Ashland

10
BRT line. But he dismissed the arguments against the project as coming
from a knee-jerk fear of change. “I don’t think they have a vision of the fu-
ture,” he said during the lunch. “’I drive my car, therefore I want car lanes.’
It’s not people who don’t own cars. It’s the view that roads are made for
cars. They’re upset about bike lanes. Upset about bus rapid transit.”
Brenna Conway, the transit campaign coordinator for the Active Transpor-
tation Alliance, pointed out that a quarter of households along the Ashland
corridor were carless. “And I imagine many more are families that have
just one car,” she said. “A significant number of people live here and are
already dependent on transit.”
“I think there’s something else,” added Klein, “which is all of these cities
are competing for young people. And you compete for young people be-
cause if you grab them when they’re young, they end up settling in the
area. And that’s how cities stay vibrant. Again, the younger generation is
looking for livability. They’re not looking for a way to drive.”
Chicago BRT enthusiasts at the “BeeRT pub stroll” last October. STEVEN VANCE / FLICKR

11
“We understand that people have gotten used to things. But that doesn’t
make them good, you know?” said Conway. “You can’t not do something
because it might be uncomfortable.”
As agreed as the group was about the need for BRT, when I asked those
around the table if there was anything they would change about the proj-
ect, they all had peeves.
Anna Shibrowsky, a copywriter who works at home and spends much of
her break time commenting on transportation blogs, said she would re-
move the parking from Ashland and replace it with protected bike lanes.
Conway and Michael Whalen, a student at the University of Illinois at Chi-
cago studying urban planning, both said they’d prefer the city tackle the
entire 16-mile route at once rather than phase the construction. Klein ad-
mitted that his industrial group was con-
cerned about doing away with left turns, and
the effect it might have on truck access.
“But really I only care about one left turn,” he
said, referring to one near his company’s of-
fice. Everyone at the table laughed. “I make a
joke of it, but that’s what matters to us.” He
expected that his left turn would be restored
in the final design phases, and he hoped the
city would move quickly to finish the project. “I look at Ashland, and this is
already five-to-10 years late,” Klein said. “By the time it’s built, Western
[Avenue] will be overdue for BRT.”
As we walked out of the Polish restaurant, Ziemann showed off the recently
completed 11-story residential tower on the corner of Division and Ashland.
He said it had replaced a boarded-up Pizza Hut and its parking lot. There
were 99 units in the new building, yet no resident parking. Before this
building was approved, a developer had come forward with a proposal for
an apartment tower with a drive-through bank on the ground floor, but the
neighborhood association nixed the idea. It would have brought too many
cars to the area.
• • • • •
“You can’t not do
something because
it might be
uncomfortable.”

12
Almost everyone agrees that the fate of the embattled Ashland BRT line will
be decided in February 2015, when Rahm Emanuel is reelected, or not. The
mayor has been quiet about the plan lately, but proponents have faith that
he’ll see the new line through if he holds the mayor’s office.
Romanelli is wise to this reality. “There are some lawyers involved,” he says,
who are looking at whether the city’s environmental assessment of the
project (which stated that it would have positive impacts on air quality and
economic development, among other factors) might be worth challenging
in court, “but really we’re looking at a pure political mobilization.” Ro-
manelli is targeting local officials along Ashland, several of whom have
come out publicly with concerns about the BRT’s transformative nature.
If it were up to Gabe Klein, the former DOT chief, the city would fly some of
the critics to a city where BRT is already working. This winter, Klein says, he
went to Nantes, France, and rode the BRT there. “It’s amazing. I’m a huge
advocate for BRT, but even I need to ride it to be reminded how amazing it
can be,” he said. “People in Nantes can’t imagine the city without it. Just
like most Americans—most people—can’t imagine something they haven’t
seen before.”

13
Putting a Price on D.C.’s
Worst Commute
I-95 south of the nation’s capital has some of the worst traffic in
the country. Soon you’ll be able to buy your way out of it.
EARL SWIFT | Originally published March 18, 2014
WASHINGTON—For a few giddy moments, it seems I’ve dodged the torture
awaiting commuters heading into Washington, D.C., most any weekday
morning. As I merge onto Interstate 95 in Fredericksburg, Virginia, 50
miles from the Pentagon, the traffic around me glides along at the 65-mph
speed limit. No brake lights illuminate the predawn dark. I set my cruise
control. Perhaps, I dare to think, this won’t be so bad.
RAFAL OLKIS/SHUTTERSTOCK.COM

14
The illusion ends before I’ve covered a mile. Without warning or obvious
reason, the highway’s flow thickens to a viscous dribble. My speed drops to
30, then 15, then an idling roll slower than I can walk. It remains there for a
minute before shuddering to zero. I sit.
It’s 6:30 a.m. on a typical Monday on the outskirts of the nation’s capital,
and I’m mired in traffic the Texas A&M Transportation Institute reckons to
be the worst in America, trumping even the titanic freeway logjams of Los
Angeles. Here are highways so notoriously overtaxed that even on week-
ends, “speed” is more a lovely abstraction than a realistic goal. Here is a
circumferential interstate—the famed Washington Beltway—that has be-
come synonymous with stress.
Of all Washington’s snarled roads, perhaps none is more feared, despised,
and lamented than the roughly 41 miles of I-95 between Fredericksburg
and the Beltway, and I-395’s nine-mile spur from there to the Potomac. It’s
a journey that should take under an hour but typically takes two or more in
the morning. And in the evening, half again as long.
My Camry inches northward, the sky lightening to a leaden gray, the air
stinking of overheated brakes. For two generations, Virginia transportation
officials have battled the route’s glacial pace with a succession of innova-
tive prescriptions. In 1969, they installed the first reversible bus lanes in
America, on I-395. A few years later they turned them into carpool lanes—
the country’s first courtship with high-occupancy-vehicle lanes. Later they
extended HOV 18 miles south, into the fast-rising suburbs and exurbs strad-
dling I-95.
The route remains a quagmire, just the same. So now the state is embarking
on another fix. With financing from private investors, Virginia is convert-
ing the HOV lanes south of Washington to high-occupancy toll lanes, or
HOT lanes. These express lanes, like 20-some similar projects in cities from
coast to coast, will enable solo motorists to drive alongside carpoolers—for
a price.
If the new system works as the Virginia Department of Transportation
hopes, it will cull a fat number of commuters from I-95’s general-purpose
lanes and speed the trip for everyone. The private investors may earn

15
enough in tolls to retire their debts and make some money to boot. But the
new arrangement differs from those already in place elsewhere, and with
the differences come questions about how much relief it can offer. Some
won’t be resolved until the new lanes are up and running in early 2015.
All of which is to say that we’re soon to witness a complex and very expen-
sive experiment.
• • • • •
The rush-hour nightmare in Northern Virginia is partly the product of to-
pography. Geographic obstructions funnel travel into a narrow corridor
occupied by I-95 and its smaller and equally congested parent, U.S. 1, and
little else. It’s also partly the product of Northern Virginia real estate, which
rises in price as distance from the District (and the exasperations of the
daily commute) falls. Not many years ago, the 50-some miles to Fredericks-
burg was an inconceivable distance for daily commuting; not so today, and
the suburbs continue to spread like a stain, pushing farther south and west
every year.
Vdot’s attempts to address the corridor’s congestion by siphoning traffic
from the general-purpose lanes have succeeded, at least in part. The bus
lanes proved a hit 45 years ago—a Washington Post rush-hour race into the
District saw a bus beat a car by 32 minutes, and before long bus commuters
outnumbered their automotive counterparts on I-395. Likewise, the HOV
lanes have consistently moved more people than the regular lanes at rush
hour, according to Vdot. In fact, says the agency, they’re the most success-
ful HOV lanes in the country.
Be that as it may, the lanes are underused. As I sit immobile in my Camry in
Dumfries, where the HOV lanes now have their southern terminus—and
where an electronic sign predicts that I won’t reach the Beltway for another
52 minutes—the procession of cars entering the faster lanes amounts to a
slim rivulet leaving the interstate’s main flow.
So the state partnered with a joint venture of two private firms—the Texas-
based Fluor Corporation and an Australian toll-road outfit, Transurban
Group—to convert the existing I-95 HOV lanes to accept toll-paying custom-

16
WASHINGTON, DC
COURTESY VDOT

17
ers, and to extend them into Stafford County, Virginia, 27 miles south of
the Beltway. As originally planned, the reversible HOT lanes would contin-
ue inside the Beltway in the median of I-395 to the District’s very edge: the
14th Street Bridge, where the highway crosses the Potomac. Drivers using
the lanes would enjoy a high-speed shot from the far-flung suburbs all the
way into town.
In fact, they’re all but guaranteed that. A key part of the $922.6 million
deal—under which the state will supply $82.6 million of the project’s cost,
and Fluor-Transurban will pony up the balance in cash and debt—is that
the HOT lanes will keep flowing at 55 mph.
Fluor-Transurban, which will recoup its investment through the toll in-
come it generates over 76 years, will maintain that flow through dynamic
pricing, which makes a commodity of a commuter’s time. “There is a value
to a less-congested lane that someone driving alone might be willing to pay
for,” says Philip Shucet, a Norfolk-based consultant who led Vdot as the
agreement took shape. “Congestion creates a demand for a freer-flowing
lane; therefore, because of the demand, you can charge for the supply of
that lane.”
Fifty minutes into my journey, traffic in I-95’s general-purpose lanes chugs
along at 15 mph. HOV traffic, a blur to my left, shares the median with tow-
ering heaps of dirt and earth-moving gear. Construction of the new HOT
lanes is nearly 70 percent complete, according to Fluor-Transurban, and on
schedule for an early-2015 opening.
• • • • •
A taste of what motorists can expect is already available in the capital re-
gion, for the I-95 project is the second phase of two in the state’s partner-
ship with Fluor-Transurban. The first was the installation of HOT lanes on a
14-mile stretch of the Beltway’s curving western side, from its junction
with I-95 north to just past the Dulles Toll Road. Portions of the highway
now shoulder nearly a quarter-million vehicles a day.
The 495 Express Lanes, as they’re officially called, opened in November
2012 after four years of construction. They cost $2.07 billion, according to

18
the Federal Highway Administration, which covered the replacement of
more than 50 bridges and overpasses and the creation of several new HOT-
only entry and exit points. The public-private pact is structured much like
that for I-95: in exchange for covering most of the bill ($349 million in cash,
plus debt service on more than $1 billion in loans and bonds), Fluor-Trans-
urban will operate the lanes for the coming 74 years, after which they re-
vert to the state.
“Vdot owns the road,” says Transurban spokesman Mike McGurk. “We’re
essentially just renting.”
The Beltway lanes are not reversible. Rather, two in each direction are sepa-
rated from the general-purpose lanes by a line of flexible pylons and linked
to exits by dedicated ramps. When I entered them on a weekday midmorning
in early March, the whole northbound trip cost $6.75; reaching the I-66 inter-
change would set me back $3.35, and the edge city of Tysons Corner, $5.05.
Those prices struck me as steep until I buzzed past stacking traffic in the
regular lanes at Annandale, a denser clog at I-66, and a mile-long clot at
Tysons Corner. The Camry was making a steady 72 mph. I covered the 14
miles in under 14 minutes, which was downright surreal on that road at
that time of day.
Renderings of traffic flows on the I-95 Express Lanes. VIA TRANSURBAN OPERATIONS INC

19
When I headed the other way, against the traffic, the toll was $2.55 all the
way to the Springfield Interchange, where the Beltway meets I-95 and the
I-395 spur into town. I didn’t have to hunt for change. Both Virginia proj-
ects are designed to accept only electronic payment, through a transponder
affixed to each vehicle’s windshield. Those motorists who travel alone can
use a regular E-ZPass, and those who carpool, an E-ZPass Flex.
The Flex model features a switch that converts the unit from toll-paying to
HOV operation. When a driver enters the HOT lanes toting fewer than two
passengers, the Flex unit operates as a standard E-ZPass. But drivers that
qualify for HOV status merely need flip a switch on the box, excusing the
car from the toll. As the vehicle approaches the HOT lanes, an electronic
receiver will detect the transponder’s HOV setting and alert a Virginia state
trooper posted nearby (and paid for by the partnership) to eyeball the pass-
ing vehicle to ensure that it’s playing by the rules.
“They also have technology in their cars that can communicate with the
infrastructure,” says McGurk of the troopers. “So even if they’re traveling
behind a car, they’ll know whether that car has identified itself as an HOV
vehicle.”
• • • • •
Now for the questions, the first being: Will the I-95 HOT lanes attract a suf-
ficient number of non-HOV users to make a dent in the traffic? So far the
Beltway lanes have not enticed the number of motorists, or generated the
level of revenues, that the partners expected. In 2013, Transurban figured it
would take in $60.2 million; revenues actually totaled less than a third of
that amount ($17.2 million). Weekday use was expected to reach 66,000
trips by year’s end; reality delivered about 38,000.
This is in keeping with the early performance of HOT lanes in other U.S.
metro areas. Revenues have disappointed in Atlanta, Houston, and Seattle.
McGurk blames the novelty of the experience. “It’s the first time D.C. has
ever seen dynamic tolling, and an E-ZPass requirement,” he says. “There’s
some education left to do. There are still a significant number of drivers out
there who do not have an E-ZPass. It’s taking some time for people to un-
derstand how to take advantage.”

20
Even so, says McGurk, “there are good trends.” Toll income rose 18 percent
from the second quarter to the third of 2013, and by another 24.2 percent
by year’s end, despite a flattening in the number of trips in the lanes late in
the year. Usage jumped by more than 60 percent over the first year of op-
eration, he says, and Transurban has “heard great feedback from custom-
ers who take the route.” The consortium, which recently refinanced its obli-
gations, anticipates “consistent growth.”
An important lesson is that “people tend to
use it episodically, rather than all the time,”
says J. Douglas Koelemay, director of Virgin-
ia’s Office of Transportation Public-Private
Partnerships. “The morning they have that
early meeting, it’s important for them to
move quickly, and they’re happy to pay the
toll. On other days, when they’re not in such a
hurry, maybe they don’t mind taking longer.”
Fluor-Transurban “recognizes that it’s build-
ing a long-term business,” says Koelemay,
noting that the consortium has refinanced
the venture.
There are other broad questions—including
the ongoing debate about whether or not HOT lanes are fair to low-income
drivers—but in the case of the I-95 project, there’s one especially vexing
worry. As a result of a legal standoff with Arlington County, the I-95 HOT
lanes will now extend only 29 miles, to just inside the Beltway, instead of
stretching 36 miles and taking commuters all the way from the exurbs to
the Potomac. At this abrupt end point, the interstate’s express lanes will
become HOV-only. Toll-paying motorists will be dumped back into the gen-
eral population.
• • • • •
By the time I reach the Springfield Interchange, I’ve been on the road for 61
minutes. Just after sunup I slip beneath an overpass marking the first exit
on I-395, at Edsall Road. Up ahead, crews are already at work in the median
on the primer-painted bones of a massive flyover, which arcs from the fu-
So far Beltway
HOT lanes have not
enticed the number
of motorists, or
generated the level
of revenues, the
partners expected.

21
ture HOT lanes, curves over northbound I-395, and swoops down to merge
into the freeway’s slow lane. This is the Turkeycock flyover, the northern
terminus of the HOT lanes project. Here, seven miles shy of the Potomac,
toll-paying commuters will be forced to leave their carpooling fellow trav-
elers to rejoin 395’s stop-and-start traffic.
What will happen? Will monolithic jams erupt as the merging traffic re
enters the mainstream? Does the project merely relocate and compress the
morning nightmare? Will commuters, recognizing that the HOT lanes offer
them an express ride to gridlock, forgo the toll route altogether?
“I don’t know how that’s going to work,” says Mark Dudenhefer, a former
state delegate from Stafford County who suffers the I-95 commute every
weekday. “How would you like to be the guy who pays whatever the toll is—
Construction of the I-495 Express Lanes near Tysons Corner. VIA FLUOR

22
from, say, $5 to $15—and you don’t get to where you need to go? You get
forced back into the regular lanes, and you have bumper-to-bumper com-
muter traffic. What have you really saved? It’s difficult to understand.”
This is no idle worry, for the I-395 leg of the commute is often the toughest,
as I find during my excursion. It takes me 23 minutes to cover the less than
three miles from the Turkeycock flyover to the Arlington County line,
which I cross at 2 mph. It takes another 18 minutes to traverse the roughly
four miles to the Pentagon’s southwest corner, looming off to the high-
way’s left. Another five minutes moves me half the length of the building’s
south wall.
The partners forged on, says Steve Titunik, a Vdot spokesman, because com-
muting times should nonetheless fall. The surviving mileage includes a
new general-purpose lane and dedicated HOT-lane ramps at one busy cross
street that should loosen the knot on I-395. Dudenhefer, who says he was
involved in the project’s early stages as a county supervisor, says holding
out for a perfect solution could leave everyone in the same place 15 years
from now.
“I don’t think we could afford to wait,” he says.
• • • • •
This thing could go any number of ways. It could spawn new and fearsome
jams on I-395, choking Arlington County with the exhaust of idling legions
of cars. It could provide an improvement over the current, wearying daily
grind. It could convince commuters who’ve shied away from carpooling
that the HOV lanes are the only practical way
to get a car into D.C. The HOT lanes could be so
popular, and inspire so fierce a public de-
mand for their extension to the Potomac, that
talks between state and county resume.
Fact is, there’s no telling what will happen,
which makes the 95 Express Lanes’ opening in
10 or 11 months an occasion worth watching.
J. Douglas Koelemay figures the truncated
“Urban areas are
never finished.
They’re always
changing.”

23
project, while “not the final or most elegant solution,” is “in itself impor-
tant.” It’ll bring some relief, he predicts. “And it does not preclude our com-
ing to an agreement with Arlington to go into Arlington or through Arling-
ton. If you do it in a way that doesn’t diminish your opportunity to get to
the next piece, I think you’re OK.
“Urban areas are never finished,” he says. “They’re always changing.”
In the short term, some commuters may be satisfied by any tonic to their
daily pain, no matter how mild. My experiment ends at 8:35 a.m., when I
pull off I-395 just shy of the river and meander my way to Reagan National
Airport. I have spent 125 minutes in the car. I have driven exactly 50 miles.
By current standards, that’s not a particularly bad start to the day.

24
The First Look at How
Google’s Self-Driving
Car Handles City Streets
The vehicle has now moved beyond highways to its next phase:
roaming the roads of Mountain View.
ERIC JAFFE | Originally published April 28, 2014
MOUNTAIN VIEW, Calif.—The first rule of riding in Google’s self-driving car,
says Dmitri Dolgov, is to not compliment Google’s self-driving car. We’ve
been cruising the streets of Mountain View for about 10 minutes. Dolgov,
the car’s software lead, is sitting shotgun. Brian Torcellini, the project’s lead
test driver (read: “driver”), is sitting behind the wheel (yes, there is a wheel).
He is doing no more to guide the vehicle than I’m doing from the backseat. I
have just announced that so far the trip has been “amazingly smooth.”
GOOGLE

25
“The car knows,” says Dolgov.
He means I have violated some robotic superstition, calling the contest too
early. Or maybe he means my praise serves no function here. If I can tell
how well the car is driving itself, so can the car.
Google’s self-driving-car project began in 2009. The vehicle’s early life was
confined almost entirely to California highways. Hundreds of thousands of
test miles later, the car more or less has mastered the art—rather, the com-
puter science—of staying in its lane and keeping its speed. So about a year
and a half ago, Google’s team shifted focus from the predictable sweep of
freeways to the unpredictable maze of city streets. I was invited along as the
first journalist to witness how the car is handling its new urban lifestyle.
Over the next few minutes, the autonomous vehicle makes several maneu-
vers that someone not privy to Dolgov’s first rule would have been tempted
to compliment. We go through a yellow light, the car having calculated in a
fraction of a second that stopping would have been more dangerous. We
push past a nearby car waiting to merge into our lane, because our vehicle’s
computer knows we have the right-of-way. We change into the right lane
for seemingly no reason until, a minute later, the car signals a right turn.
We go the exact speed limit because maps that the car consults tell it this
road’s exact speed limit. The car identifies orange cones in the shoulder and
we drift laterally in our lane, to give any road workers more space.
Between you and me: amazingly smooth.
Equally amazing is that people around us are going about their daily lives.
I’d read that drivers tend to gawk at the Google car from their own cars, but
that is not the case today. At one intersection I look at the cars flanking us.
The driver to our right finds her cellphone more fascinating than us; the
driver to our left is resting his head in his palm, and may or may not be fall-
ing asleep. There is a banality to vehicle autonomy in this place.
It can’t be that they’ve missed us. If the spinning bucket suspended by four
metal arms on the roof doesn’t give us away, the words Self-Driving Car on
the rear bumper should. We’re in a white Lexus RX 450h, part of a fleet of
about two-dozen prototypes, all of which now spend most of their time on

26
surface streets. The bucket spins 10 times a second, emitting 64 lasers that
generate 3-D information on objects all around us; the car also has radar
that bounces 150 meters or so in every direction to perceive things a human
driver never could. The Lexus’s interior is standard with the following ex-
ceptions: a camera facing out from the windshield capable of reading traf-
fic lights, street signs, etc.; an on/off button on the steering wheel to en-
gage or disengage autonomous mode; a driver’s side display panel showing
our speed and position; and a big red button on the wooden console—a kill
switch the team has never had to use.
“Every robot has a big red button,” says Dolgov.
Dolgov is holding a laptop running a map that effectively displays what the
car is “seeing.” There is a comment box on the screen where he can record
notes should something of interest occur during the ride. Right now he is
not recording any notes. “Not much interesting stuff is happening,” he
says. I had actually been promised ahead of time that “interesting things”
would happen during the ride, so I could feel a bit misled at this moment.
Except I’m riding in a car that’s driving itself through a city so amazingly
smoothly that people around us are falling asleep.
In that sense this uninteresting ride feels profoundly, even unimaginably,
interesting.
• • • • •
The head of Google’s self-driving car project is Chris Urmson, a tall man
with tousled blond hair and a boyish grin to match an idealistic spirit. We
met at a Google X building just before my test ride. Google X is the compa-
ny’s tight-lipped (but loosening) innovation lab that both oversees and
emerged out of the self-driving-car project. It is known for impossibly lofty
goals with a sci-fi twist; its director, Astro Teller, is officially titled Captain
of Moonshots. Urmson shares a resistance to incremental advance.
“You make so much more progress when you’re thinking about changing
the world rather than making this minor delta improvement on some-
thing,” he says. “You can get fired up in the morning.”

27
Urmson came into driverless cars like so many in the field: via three auton-
omous-vehicle challenges held by darpa in the mid-2000s. The first Grand
Challenge, in 2004, was a legendary disaster. Urmson was part of a team
from the robotics institute at Carnegie Mellon led by the former marine
William “Red” Whittaker. The Carnegie Mellon car made the contest’s best
showing despite traveling just 7 of 150 miles before getting stuck in an em-
bankment. “Almost literally burst into flames,” says Urmson. At the next
A map of the Google car’s route through Mountain View during the author’s
ride along. GOOGLE

28
Grand Challenge, in 2005, they placed second and third, losing to a Stan-
ford group led by Sebastian Thrun, who later started Google’s self-driving
program. Urmson’s team did win the 2007 race—an “Urban Challenge,”
notably, through 60 miles of a city environment.
He came to Google in 2009 to develop the self-driving car because it felt like
something “that might change the world.” Urmson knows the statistics on
metro-area congestion. Americans spend 52 minutes a day commuting, he
says, which works out to 4 percent of their lives. (“If I could give you 4 per-
cent more life, you’d take it.”) His bigger goal is safety, and he recites these
numbers, too: 33,000 people a year die on U.S. roads; car crashes are the
leading cause of death for people age 4 to 34; at least 90 percent of colli-
sions are the result of human error. “So this is kind of a big deal,” he says.
After accomplishing two baseline goals in its first 18 months—one, to
drive 100,000 miles on public roads; the other, to complete 10 100-mile
courses on challenging routes throughout California—the Google car
spent the next couple of years conquering freeways. That seemed a “sim-
pler problem” to tackle first, compared with city streets, says Urmson.
Yes, higher speeds make the potential cost of any mistake that much big-
ger, but the fundamentals of freeway driving are pretty easy for program-
mers to model. Cars move in one direction, making minor adjustments to
speed and position.
“To grossly simplify it,” Andrew Chatham, the
project’s mapping leader, later tells me, “you
follow the curve and don’t hit the guy in front
of you.”
Cars move at slower speeds on city streets, but
the number of variables is almost endless,
and they require vigilant attention in every
direction. There are tight lanes and traffic
lights, pedestrians and cyclists, oncoming
cars and double-parked trucks, unprotected
turns and unexpected roadwork—the exter-
nal elements are infinite, and configured dif-
ferently each trip. So surface-street driving
It’s not just that
surface street
driving is far
more complex
than freeway
driving, it’s also
unpredictably
complex.

29
isn’t just far more complex than freeway driving, it’s also unpredictably
complex.
Take the problem of crosswalks at intersections. Sometimes pedestrians
wait for the crossing signal and walk inside the lines. But sometimes they
ignore the signal and cross as they please, and sometimes they’re just wait-
ing on the curb for a friend and don’t mean to cross at all. Early on, the
Google car had trouble categorizing these varying intentions and deciding
how to respond. Now it’s graduated to subtler problems, like spotting a ped
estrian who might be standing behind a utility pole at the corner.
“It’s the rarer and rarer situations we’re working towards,” says Urmson.
“The complexity of the problem is substantially harder. But basically over
the last year we’ve come to the conclusion it’s doable, and that this intu-
ition we had about making a vehicle that was fully self-driving was correct:
that it was possible. That we actually think we can make one that really is
safer than human driving.”
• • • • •
An interesting thing has happened in the car. We are in the left lane on
Mountain View’s West Middlefield Road when some roadwork appears up
ahead. A dozen or so orange cones guide traffic to the right. The self-driving
car slows down and announces the obstruction—“lane blocked”—but seems
confused what to do next. It won’t merge right, even though no cars are
coming up behind us. After a few false starts, Brian Torcellini takes the
wheel and steers around the cones before reengaging auto mode.
“It detected the cones and it tried to go around them, but it wasn’t confi-
dent,” says Dmitri Dolgov, typing at the laptop. “The car is capable of a lot
of things, but unless it’s absolutely sure that it can handle some situation
well, it will err on the conservative side.”
Boiled down, the Google car goes through six steps to make each decision on
the road. The first is to locate itself—broadly in the world via GPS, and more
precisely on the street via special maps embedded with detailed data on
lane width, traffic-light formation, crosswalks, lane curvature, and so on.

30
Urmson says the value of maps is one of the key insights that emerged from
the darpa challenges. They give the car a baseline expectation of its environ-
ment; they’re the difference between the car opening its eyes in a complete-
ly new place and having some prior idea what’s going on around it.
Next the car collects sensor data from its radar, lasers, and cameras. That
helps track all the moving parts of a city no map can know about ahead of
time. The third step is to classify this information as actual objects that
might have an impact on the car’s route—other cars, pedestrians, cyclists,
etc.—and to estimate their size, speed, and trajectory. That information
then enters a probabilistic prediction model that considers what these ob-
jects have been doing and estimates what they will do next. For step five,
the car weighs those predictions against its own speed and trajectory and
plans its next move.
That leads to the sixth and final step: turning the wheel this much (if at all),
and braking or accelerating this much (if at all). It’s the entirety of human
progress distilled to two actions.
A screenshot of what the Google car (in red) saw before getting stuck in a
road work zone. GOOGLE

31
The map on Dolgov’s laptop screen offers the best visual window into the
car’s mind’s eye. Take the screenshot from one of our right turns (below).
The baseline image is the detailed area map in grayscale. Layered atop that
are objects identified by the car’s sensors, depicted in colorful geometric
boxes: purple for vehicles, red for cyclists, yellow for pedestrians. The red
and green ladders are objects that have an immediate impact on the car’s
speed; in this case, though the traffic light is green, pedestrians prevent a
turn, as does a cyclist coming up on the right—in a spot a human driver
might easily miss. The flat green line shows the car’s planned route.
Dolgov logs the roadwork incident in the computer. He explains that feed-
back from the driving teams is critical to the car’s development. “Every dis-
engage has a severity associated with it,” he says. “That was not the end of
A screenshot of what the Google car sees approaching a right turn;
inset, the view from inside the car. GOOGLE

32
the world. We would have gotten through the cones. But it was a problem.
Once we go back, we’ll pull the disk out of the car. We’ll import the log from
this run. This will get flagged to developers. It will go into our database of
scenarios and test cases we track. We’ll have more information about this
on the desktops, but from what I saw on the screen, it looks like we detected
[the cones] correctly, but for some reason the planner was conservative and
decided not to change lanes. We’ll create a scenario that says, here, the
right thing would have been to change lanes, and the next versions will
have it addressed.”
A few minutes later, we turn left across five lanes of oncoming traffic onto
California Street and reach our destination: an open-air market called the
Milk Pail. Rather than stop, though, we head back toward the Google cam-
pus. At one point Dolgov and Torcellini realized air wasn’t coming out of the
A/C system because the vents weren’t on. That was the biggest problem the
car encountered until we’d just about reached campus. I had about closed
out hope for more excitement when Dolgov makes an announcement.
“We wanted to make the ride a little more interesting for you,” he says.
• • • • •
Dmitri Dolgov is soft-spoken with (at least on the day we met) biblical pa-
tience for a reporter’s repetitive questions. He arrived at Google in 2009, at
the same time as Chris Urmson. They’d known each other from their darpa
challenge days, then as adversaries. Dolgov was part of Sebastian Thrun’s
group at Stanford. Evidently the rivalry still lingers; when I met everyone
else later that day to discuss my ride, they brought it up unprompted.
“I was on a team that was not Chris’s,” says Dolgov.
“Came in second,” says Urmson.
“Different years, different places.”
“Same year, different places.”
“Well,” says Dolgov, “at least we didn’t flip our car upside-down.”

33
Race history aside, they share a clear belief that the self-driving car will
have a transformative impact on road safety. Dolgov has been quoted as
saying that if the car has to fail, he hopes it will “fail gracefully.” When I
ask him to elaborate, he brings up the incident with the roadwork cones.
“It didn’t handle it as well as you would want to,” he says. “But it kind of
failed gracefully. It saw the cones early; it slowed down smoothly.” One
could imagine a less graceful car, say, plowing right through them. “The car
needs to recognize its limitations and do the conservative thing given its
limitations,” he says. “Even when that means being slower or being stuck.”
The Google car is programmed to be the prototype defensive driver on city
streets. It won’t go above the speed limit and avoids driving in a blind spot
if possible. It gives a wide berth to trucks and construction zones by shifting
in its lane, a process called “nudging.” It’s extremely cautious crossing dou-
What the Google car sees as it approaches a railroad crossing. GOOGLE

34
ble yellow lines and won’t cross railroad tracks until the car ahead clears
them. It hesitates for a moment after a light turns green, because studies
have shown that red-light runners tend to strike just after the signal chang-
es. It turns very slowly in general, accounting for everything in the area,
and won’t turn right on red at all—at least for now. Many of the car’s capa-
bilities remain locked in test mode before they’re brought out live.
“We have lots of things we turn off until we’re confident,” says Dolgov.
“And if you had a self-driving car that handled everything else well but
didn’t do right on red? That’s still a useful thing.”
Google’s self-driving “drivers” are programmed for caution, too. Torcellini,
who’s been behind the wheel since 2009, may have logged more driverless
miles than anyone else on the planet. He has a breezy manner—in the
Google-car movie he’ll be played by Paul Rudd—but the driver-training pro-
gram he’s designing is a rigorous one. He recruits detail-oriented and disci-
plined individuals, several with military backgrounds. (“You can’t have a
Craigslist ad for people with that type of experience,” he says.) He screens
them with a driving interview. Once hired, drivers go through at least a
month of training in both classroom and car, and must pass regular perfor-
mance tests to ensure a steady development.
“It seemed like I had the easiest job in the world, just sitting around in a
Lexus, but in fact we’re paying really close attention to what the system is
doing,” he says. “We know we have the repu-
tation of not only Google but also the technol-
ogy [on the line] every time we take a car out
of the garage.”
This safety-first culture gets a big assist from
Google’s developers, who don’t need the cars
to leave the garage to put them through sev-
eral types of off-road simulation. They can
invent a world using their CarCraft system to
test out any road scenario imaginable. They
can tweak the code and model hundreds of
thousands of miles to determine what effect a
change would have over time. They can even
We’re hugging
the curve when
suddenly we jam
on the brakes—
a utility truck
has cut us off
on the left.

35
take an instance when the driver disengaged and see what would have hap-
pened if the car had been left alone.
Inside the car, I found out what that means in practical terms: Google driv-
ers don’t have to get into an accident to learn from one.
• • • • •
When Dolgov said they’d made the ride “a little more interesting” for me,
he meant the team had staged a series of scenarios to demonstrate the full
scope of the car’s city-street capabilities. First we turned down a road and
came upon a woman riding a red, green, and yellow Google bicycle in the
shoulder. She held out her left arm, which the car’s windshield camera de-
tected and the software then identified as a turn signal. A little yield sign
appeared above the cyclist on Dolgov’s laptop, and the car slowed down un-
til the cyclist cut left and out of harm’s way.
The car then passed a few more staged tests. We slowed
for a group of jaywalkers and a rogue car turning in
front of us from out of nowhere. We stopped at a con-
struction worker holding a temporary stop sign and
proceeded when he
flipped it to slow—proof
the car can read and re-
spond to dynamic sur-
roundings, making it less
reliant on prepro-
grammed maps. We
merged away from a lane
blocked by cones not un-
like the one that had
stumped us earlier.
Urmson cites three big
technological advances
that have facilitated the
car’s shift to surface
The Google car can now
recognize temporary stop
signs, making it less reliant on
pre-programmed maps. GOOGLE

36
streets. The first is its ability to classify the objects around it. Early on, he
says, they would be lucky to distinguish a car from a pedestrian; now they
not only can tell the difference but can determine their travel paths. The
second (and related) improvement has been in machine vision. That helps
the car react to not only signals it expects, such as traffic lights, but those
it doesn’t, such as the stop/slow sign. The third step forward is in machine
learning—the system’s ability to interpret data and resolve a problem on
its own.
One of the clearest examples of the car’s progress is the way it turns left.
Andrew Chatham, the mapping lead, explains that two years ago, the car
made all left turns the same way: it drew a fixed path through the intersec-
tion and adjusted its speed accordingly. But over time the team realized
that cars approaching a left turn at a green light follow a very different
path than those starting from a stopped position. So now the computer rec-
ognizes this situation and computes a new route on the fly. It’s those little
tweaks that bridge the gap between a jerky, robotic ride and an amazingly
smooth one.
Toward the end of my test run, after about a half hour of uneventful city
driving, the car enters a cul-de-sac at the end of Charleston Street. We’re
hugging the curve when suddenly we jam on the brakes—a utility truck
has cut us off on the left. A few moments later it becomes clear that Torcel-
lini had disengaged auto mode and hit the brakes manually; the car prob-
ably had another second to decide on its own whether or not to stop, but
rather than take the chance it wouldn’t, Torcellini performed what he calls
a “conservative takeover.” I certainly hadn’t seen the truck coming, and
the palpable release of tension in the car suggested this wasn’t one of the
staged events.
“It’s very easy for us to go back and simulate what the car would have done,
had we not disengaged,” says Dolgov, logging the incident. Later on I ask
Torcellini what he thought would have happened if he hadn’t taken over,
and instead left the car to its own devices. “I think it would have stopped,”
he says. “It would have done the exact same thing I did.”
• • • • •

37
Top image: a screenshot of the Google car identifying the utility truck that cut it off.
Bottom image: Google’s simulators determined that the car would have stopped before
hitting the truck on its own. GOOGLE

38
Urmson met us after the ride to see how it went. I said I knew I wasn’t sup-
posed to compliment the car, but that the ride had felt amazingly smooth.
He turned to Dolgov.
“Oh,” he says, “you told him the first rule of self-driving.”
Urmson seemed a little disappointed that we’d needed to take manual con-
trol of the car twice. He says it took about six months of focusing on surface
streets to get the basic foundation in place, but that accounting for all the
nuances of city driving will take more time. “Driving where you did today,
it’s unusual that we would have disengaged twice,” he says. “Compared to
some of the situations you’ll see on the road, a lot of what you saw today
was pretty benign. It’s stuff in your daily life; you might drive it without
worrying about it too much. So now we’ve still got room to grow there, but
we’re pushing again on a few more of these longer problems. Trying to deal
with smaller streets, less room to maneuver, more-difficult intersections—
that kind of thing.”
It’s still too soon to declare victory in the race for driverless cars, but that
hasn’t stopped some experts from saying they expect autonomous vehicles
on the road by 2030 (Nissan has pushed up its timeline to 2020). The history
of self-driving technology is filled with premature confidence. At the 1939
World’s Fair, the famed General Motors’ Futurama exhibit predicted a
world of radio-guided cars by 1960. In his recent New Yorker story on the
Google car, Burkhard Bilger wrote that one of the team’s lead engineers,
Anthony Levandowski, keeps reminders “of all the failed schemes and fiz-
zled technologies of the past.”
Urmson knows all too well the hurdles that still remain. One of the main
limiting factors is that any city where the self-driving car goes must first be
mapped with a precision far greater than what even Google Maps achieves.
That’s doable in Urmson’s mind: “We know how to deal with that scale of
data,” he says, referring to Maps and Street View. A greater challenge may be
processing and codifying the myriad subtle social cues that remain so vital
to navigating crowded city streets. Right now the car can’t detect a driver
trying to wave it into a lane, for instance, or someone requesting a merge
through eye contact. And it still can’t understand that universal language of
urban traffic: honking. (It is, however, developing an “ear” for sirens.)

39
Then there is the matter of scale. Google has a goal of roaming all of Moun-
tain View in the self-driving car by the end of this summer. That would be
no small feat: the city has the feel of a typical college town, which makes it
a great launching point for moving into many midsize U.S. cities, and its
population of 74,000 no doubt rises considerably during the daytime hours,
when the car roams its streets. But no one is mistaking it for San Francisco
or New York or any other major metro area where traffic is so tightly
packed and street behavior so wildly unpredictable that a super-defensive
driver might suffer from paralysis by indecision.
Still, Google is keenly aware what’s at stake.
There’s the safety component, with cities rec-
ognizing the need to strive for zero traffic
fatalities. The nature of urban mobility itself
is also on the line. Larry Burns, a former vice
president for research and design at GM
who’s now a paid Google consultant, says a
taxi-like fleet of shared autonomous vehicles
can become a viable business model if it can
capture just 10 percent of all city trips. “I
think that should be viewed as a new form of public transportation,” he
says. Having recently invested in the ride-sharing service Uber, Google no
doubt senses that marrying urban travel demand with autonomous vehi-
cles could transform car ownership as we know it.
I asked Urmson when he’ll consider the car a success. “I think it’s a success
when people are using it in their daily lives,” he says. “When we have cars
out there and people are moving around and we have statistical data that
says we’re saving more lives than had these people been driving them-
selves. The first time somebody who doesn’t work for Google is riding in one
of these cars, getting to Grandma’s house or to work in the morning, or
moving when they couldn’t otherwise move around the city, that’ll be a
huge day for us. There’ll be lots of little wins between here and there, but
that’s the big one.”
A few days later I got an e-mail from the Google press staff saying the self-
driving-car team had run a computer model on the near-miss with the util-
ity truck. Turns out the car would have stopped on its own with “room to
“There’ll be lots of
little wins between
here and there, but
that’s the big one.”

40
spare.” That sounds like one of those “little wins” Urmson mentioned, but I
doubt he celebrated much. There’s a rule about that, and besides, the car
already knew.

PART 2
THE
SMARTEST
TRIP
The crucial connections between transportation progress and
achieving sustainability.

42
TARAS GRESCOE | Originally published June 24, 2014
DENVER—It’s a vision straight out of a transportation planner’s fondest
dream.
In the center of the metropolis, the Beaux-Arts facade of a grand old rail-
way terminus, finished in robin’s egg–hued stone, is cradled by the daring
swoop of a canopy of brilliant white Teflon. On one of eight tracks, a dou-
ble-decked passenger train has stopped to refuel. A few hundred yards
Union Station is the centerpiece of Denver’s FasTracks expansion program. TARAS GRESCOE
How Denver Is Becoming
the Most Advanced
Transit City in the West
But the key question remains: will metro residents give up their cars?

43
away, German-built light-rail vehicles arrive from distant parts of the city,
pulling into a downtown of soaring condo towers and multifamily apart-
ment complexes. Beneath the feet of rushing commuters, express buses
pull out of the bays of an underground concourse, and articulated buses
shuttle straphangers through the central business district free of charge. A
businessman, after swinging his briefcase into a basket, detaches the last
remaining bicycle from a bike-share stand next to the light-rail stop, com-
pleting the final leg of his journey to work on two wheels.
An out-of-towner could be forgiven for thinking she’d arrived in Stras-
bourg, Copenhagen, or another global poster child for up-to-the-minute
urbanism. The patch of sky framed in the white oval of the Union Station
platform canopy, however, is purest prairie blue. This is Denver, a city that,
until recently, most people would have pegged as an all-too-typical casualty
of frontier-town, car-centric thinking.
“Denver is a car town,” says Phil Washington, who has been general man-
ager of the Regional Transportation District, metro Denver’s rail provider,
since 2009. Originally from Chicago, Washington joined the transit author-
ity after a 24-year career in the military. “You’ve got to remember, not so
long ago, this was the Wild West. Historically, everybody had their own
frickin’ horse. They’d strap them up on a pole outside the saloon. Folks feel
the same way about their cars.” (Washington notes that even the RTD head-
quarters—conjoined brick buildings in what is now rapidly gentrifying low-
er downtown—was once a notorious brothel, located a convenient stroll
from Union Station.)
But in a state that recently voted to legalize the retail sale of marijuana,
change is clearly in the wind. Ten years ago, Denver’s new mayor (and cur-
rent Colorado governor) John Hickenlooper began to ramp up a campaign to
convince voters to approve an ambitious expansion of the region’s embry-
onic light-rail network. A similar plan—fuzzy on such key details as routes
and cost—had been defeated in a 1997 referendum. In 2004, the region’s
voters approved $4.7 billion of new debt for the FasTracks program. The
plan, to add 121 miles of new commuter- and light-rail tracks to the region,
18 miles of bus rapid transit lanes, 57 new rapid-transit stations, and 21,000
park-and-ride spots, was approved 58–42, precisely reversing the results of
the ’97 referendum. (The price tag has since risen to $7.8 billion.)

44
COURTESY RTD

45
Washington attributes the approval of FasTracks, in part, to growing frus-
tration with traffic congestion. An earlier program called T-rex (for Trans-
portation Expansion) not only built a light-rail line to the city’s southeast,
but also widened Interstate 25, the region’s main north-south axis. Follow-
ing the apparently immutable laws of induced demand, increased road
supply led to increased traffic. Within a year, I-25 was just as congested as
it had ever been. Voters, Phil Washington believes, came to the conclusion
that transit offered a better path.
Another key factor in the referendum’s success, Washington insists, was a
concerted public-relations campaign. RTD, supported by the Denver Cham-
ber of Commerce and the Denver Regional Congress of Governments
(DRCOG), launched a communications blitz that had them doing presenta-
tions in schools and city halls across most of the region’s 60 municipalities.
“From the start, we made it clear we weren’t competing with the car,” says
Washington. “And we explained, to the average Joe, that for only four cents
on most $10 purchases, he’d be getting a whole lot of new transportation.”
A rendering of the Westminster Station on the Northwest Rail Line. COURTESY RTD

46
• • • • •
Washington traces the progress of FasTracks on a poster-size map clipped
to a whiteboard. Light-rail trains, on a track that branches south of down-
town, already offer service to Littleton and Lincoln; extensions will see
miles of new tracks penetrating even deeper into the southern exurbs. Last
year saw the opening of the first FasTracks project, the West Rail Line, run-
ning through some of Denver’s lowest-income neighborhoods to its termi-
nus at the headquarters of Jefferson County. By 2016, the Gold Line to Ar-
vada will offer further service to the west, and the East Rail Line will carry
passengers to the airport; both lines will run heavy-duty commuter trains
powered by overhead catenary wires. A rail line along Interstate 225 will
create a loop east of downtown that Washington hopes will one day become
a true circle line.
Only the Northwest Rail Line, says Washington, remains a question mark.
Intended to bring commuters from downtown to Boulder and Longmont,
along 41 miles of track, it follows a Burlington Northern Santa Fe Railroad
freight corridor.
By 2016, a bus rapid transit system will offer service to Boulder, home to a
university and cluster of tech companies that make it a major employment
hub. The BRT along U.S. 36 will be more than just a stopgap; plans call for it
to continue to run in tandem with commuter rail. Washington concedes
that the line will be something less than full BRT. The buses currently on
order have only one door, significantly slowing boarding and unloading,
and will run in regular highway lanes, rather than dedicated busways.
By 2018, when all but one of the 10 FasTracks lines should be completed, a
metropolitan area with a projected population of 3 million, spread out over
2,340 square miles, will be served by nine rail lines, 18 miles of bus rapid
transit, and 95 stations. Many argue the project will turn Denver into the
west’s most advanced transit city, vaulting it beyond such better-known
peers as Portland, Los Angeles, and Vancouver, British Columbia.
“We’re witnessing the transformation of a North American city through
transportation-infrastructure investment,” says Washington. He foresees a
not-too-distant future when Denverites will be able to access not only com-

47
muter and light-rail but also RTD buses, B-Cycle bicycles, and car-share ve-
hicles using a single stored-value fare card.
“You’ll wheel your suitcase out of Denver International Airport, ride the
train to Union Station, and hop a Car2Go—or even a B-Cycle if you’re trav-
eling light—to your house or hotel. All using one card.”
It’s a beautiful vision, if one undermined by an uncomfortable truth. Den-
ver’s mode share for transit—the proportion of people who use buses or
light-rail to commute—is only about 6 per-
cent. Contrast this with the Canadian city of
Calgary, where a similarly sized bus and light-
rail fleet operating in a similarly dispersed
landscape draws in a mode share of nearly 17
percent. Even epically sprawled Atlanta and
automobile-mad Los Angeles manage to
achieve almost twice Denver’s per capita
transit ridership.
In spite of all the inducements, Denverites,
like eight in 10 Americans, continue to get to
school or work the same old way: driving
alone.
Will FasTracks make an appreciable number of people in Denver give up
their horses—or their contemporary equivalent, private automobiles? The
RTD is betting heavily that the answer will be yes. To achieve the transition,
the agency is planning on changing not only the commuting habits of Den-
verites, but also the DNA of Denver itself, making it into a far denser city.
It’s a multibillion-dollar gamble not only on the future of transportation,
but also on the future of the American metropolis—one whose outcome
other cities will be watching very closely.
• • • • •
A trip to Denver, “The Queen City of the Plains,” once meant arriving in one
of the continent’s great railroad towns. In its heyday, 80 trains a day passed
It’s a multibillion-
dollar gamble on
the future of
transportation
and the future
of the American
metropolis.

48
through Union Station—trains like the Pioneer Zephyr, a kinetic sculpture
of wraparound windows and streamlined stainless steel, whose record-
breaking 13-hour run to Chicago, in which it topped out at 112 miles an
hour, earned it the nickname “Silver Streak.”
Union Station, with its eight-foot-tall chandeliers and plaster arches lined
with carved columbine flowers, announced Denver as an oasis of urbanity
in the American West. Emerging from the Wynkoop Street entrance, trav-
elers were met by the six-story-high Welcome Arch, illuminated with 2,194
incandescent light bulbs. Incongruously, the arch was emblazoned with the
Hebrew word mizpah, meaning “God watch over you while we are apart.”
(Denverites liked to kid newcomers that it was the Native American word
for “howdy, partner.”)
The grand opening of Union Station took place May 9, 2014. COURTESY RTD

49
The fate of Union Station mirrors the fate of rail in much of North America.
The Welcome Arch, which came to be seen as a traffic hazard, was torn
down in 1931. Private interurban lines that linked downtown to Boulder in
the north and Golden in the west disappeared with the coming of freeways.
In 1958, a bright-red sign entreating Denverites to “Travel by Train” was
erected on the facade of the station. Air travel had begun to outpace rail,
and Stapleton Airport had become the new gateway to the city. The streets
around Union Station became Denver’s skid row, the stomping ground for
Jack Kerouac and Neal Cassady, whose epic cross-country road trips were
usually made by car, not train. By the 1970s, many of downtown’s most el-
egant buildings, which went up at the height of the City Beautiful move-
ment, had been replaced by oceans of surface parking.
Change came with the new century. In 2001, RTD partnered with DRCOG to
purchase the station and the surrounding acreage for $49 million. Union
Station, currently a construction site, will once again become the center-
piece of a renewed lower downtown, now rebranded “LoDo.” The station
will continue to welcome Amtrak trains bound for Chicago and San Fran-
cisco, but will also be home to the Crawford Hotel, a 112-room luxury prop-
erty, set to opened in July 2014, with Pullman-style rooms and suites start-
ing at $252. Cranes currently pivot over residential condo towers, the tallest
of them 21 stories. On the north side of the station, adjacent to the light-rail
stop, a whole new residential neighborhood, Confluence Park, has sprouted
up on what used to be weed-ridden, trash-strewn rail yards. An elementary
school has opened its doors in a high-rise tower, and the local supermarket
chain, King Soopers, has staked a LoDo branch (there are rumors a Whole
Foods will follow). All told, the station redevelopment has spurred $1.8 bil-
lion in private investment.
“RTD is one of the largest property owners in Colorado,” says Bill Sirois, the
authority’s manager of transit-oriented development. He describes dozens
of developments going up around FasTracks stations. On the East Rail Line,
the Urban Land Conservancy, a nonprofit that purchases land to serve com-
munity interests, has bought nine acres of land around the 40th and Colo-
rado station, where it’s building 156 units of affordable housing. An eight-
story housing complex for seniors is going up next to the 10th and Osage
station. On the Central Rail Line, 275 new apartments are going up on a
transit plaza adjacent to Alameda Station. All of these new developments

50
will be within a half mile of a FasTracks line and well within walking dis-
tance of a station.
The biggest success story remains downtown, whose residential population
has reached 17,500, a 142 percent increase since 2000. All told, FasTracks
investment has brought 7 million square feet of new office space, 5.5 mil-
lion square feet of new retail, and 27,000 new residential units. Driving
demand for transit-oriented development, says Sirois, is Denver’s changing
demographics.
“We have a huge population of empty nesters,” he says. “More and more,
they’re ditching their suburban homes and moving downtown.”
Since the Great Recession, Denver has also become a hotspot for Millenni-
als, knocking out such car-centric rivals as Phoenix and Atlanta. Members
of Generation Y are less likely to own cars (or to want to own them) and
more likely to opt for transit or active transportation (such as walking or
biking). They are also multimodal by instinct: a recent survey found that 70
percent of those in the 25-to-34 age range reported using multiple forms of
transportation to complete trips, several times a week.
All of this bodes well for the future of FasTracks. RTD is counting on not
only increased residential density around stations, but also the network
effect—the synergy that happens when new transit opens, making more
parts of a region accessible to more users—to drive ridership forward.
“The system is developing and merging,” says University of Denver trans-
portation scholar Andrew Goetz. “The opening of Union Station is a major
threshold. It’s the intermodal heart of the network, bringing together rail
and the regional bus system. The connectivity
we’re going to see as a result is going to be
quite impressive.”
There’s evidence that Denver’s transit mode
share is already improving. Daily light-rail
boardings increased 15 percent between 2012
and 2013. Even skeptics are starting to see a
future for transit in Denver.
“Before it was
a car town,
Denver was a
train town.”

51
“I remember, seven years ago, I’d be driving down I-25, and it would be
completely gridlocked,” says Max Morrow, the owner of Max Lunch, a lunch
counter next to Union Station. “A nightmare. In every car there’s one per-
son. And I’d look over at the light-rail line that had just opened, and there’d
be literally two people on every train. Now the trains are starting to get full.
People in Denver love their cars, but they’re beginning to figure out the
train system, and they’re using it.” Morrow, who is in his 40s, says he needs
a car to carry supplies for work, but believes he’ll be leaning heavily on Fas-
Tracks. “I’ll be taking it downtown for ball games. You can sober up on the
way home. As soon as the airport line’s open, that’s the only thing I’ll use.
I’ll never drive out there again.”
Morrow’s employee, Zed Ireland, who is in his late 20s, already relies on light-
rail. “There’s a bus stop behind my house. I take the bus to light-rail. It takes
about half an hour to get to work. Two forms of transit, it’s not bad at all.
“When our baby is born”—Ireland and his wife are expecting their first—
“we’ll probably get a car. But it’ll be mostly for my wife. I’ll still take public
transit. And if we move, it’s going to be close to a light-rail line.”
• • • • •
There’s a surprising amount of buy-in on FasTracks, even from traditional
opponents of rail on either side of the political spectrum. Libertarians, who
in many cities oppose rail projects as big-government “boondoggles,” have
been remarkably silent in Denver. (This may be because the president of the
local free-market think tank, the Independence Institute, is a former chair of
the RTD board.) In Los Angeles and other cities, opposition to rail has also
come from groups on the left, who label it Cadillac transit for the middle
class, and argue lower-income workers could be better served by improved
bus service.
“I think FasTracks is a great system,” says Melinda Pollack, a founding
member of Mile High Connects, a group that brings together nonprofits and
foundations to advocate for affordable development close to transit. “When
all the lines open, it’s really going to change connectivity for people. We’re
trying to make sure that low-income people don’t get pushed away from
the stations.” The group’s goal is to have 2,000 units of affordable housing
opened near stations in the next decade.

52
Such bipartisan support gets to a deeper truth about Denver: the region’s
deeply collaborative political culture has made it one of the highest-func-
tioning metropolitan areas in the nation. In the wake of suburban tax re-
volts in the 1960s, the central city and neighboring communities chose to
cast aside rivalries, cooperating to build stadiums and a new airport that
would benefit the entire region.
The RTD has also reaped the rewards of regionalism. Rather than being
forced to work with a variety of smaller agencies, RTD (like Vancouver’s
TransLink and Portland’s TriMet) has authority over a large service area,
allowing it to streamline the riding experience for users.
Denver’s reboot as a train town isn’t based on wishful thinking, or blind
nostalgia for Gilded Age “choo-choo” trains. The engineers of FasTracks are
well aware that Denver International Airport will continue to be the true
gateway to the region. But as Kevin Flynn, an RTD public-communications
manager who drives me out the airport-terminal worksite points out, once
Construction at the 38th and Blake Station, which is targeted for transit
development in the future. COURTESY RTD

53
off the plane, travelers will be able to ride escalators down to a platform to
trains that will offer access to the entire region.
“I think our riders will be pleasantly surprised by our commuter rail,” says
Flynn “They’ll be able to roll right onto our commuter rail from the termi-
nal, with bicycles, ski bags, golf bags, wheelchairs, strollers, or whatever
they’re carrying.”
Manufactured by Hyundai Rotem, the new low-floor trains (the next gen-
eration of the Silverliners already operating in Philadelphia) will reach
maximum speeds of 79 miles an hour. Swiftness, arguably, will be a less
salient feature than frequency. Unlike traditional commuter rail, which too
often offers only once-hourly (or worse) service outside
peak periods, FasTracks trains will run with headways of as
little as 10 minutes. They will also offer superior connectiv-
ity. As Flynn points out, military personnel and veterans
from a seven-state area will be able to fly into Denver and
Construction on the I-225
Rail Line, with expected
completion in 2016, from
May 2014. COURTESY RTD

54
ride trains to the Veterans Affairs hospital at the Anschutz Medical Cam-
pus, a hub that already employs 40,000 people.
Back at the agency’s headquarters, in LoDo, Phil Washington explains that
RTD is building transit for a metropolis that, though born around rail,
largely grew up around the needs of the automobile.
“There are at least five major employment centers in the Denver region,” he
says. Apart from downtown, the Anschutz medical center, and the airport,
Boulder and the Denver Tech Center, on the Southeast Rail Line, are signifi-
cant magnets for commuters. “The reverse commute we’re seeing to these
centers is incredible. Tons of folks.”
It’s a reality echoed in many decentralized cities, especially in the west and
south: Only one in five jobs in Denver is located within three miles of down-
town. For the time being, commuter and light-rail may deliver people to
what looks like a low-density landscape of office parks and park-and-ride
lots. (Which doesn’t preclude future technologies, like autonomous buses
and cars, delivering people from rail stations to low-density workplaces
and suburban and exurban homes.)
By building a multi-poled system, RTD is tailoring transit to the contempo-
rary metropolis. Crucially, by building it in conjunction with high-density
transit-oriented development, the agency is also scheming to change the
very nature of the American metropolis.
That’s why, when it comes to the future of transportation on this continent,
Denver may be the city to watch.
Surveying the airport construction site, where a hard-hatted Mayor Michael
Hancock was presiding over the topping-out ceremony for the Westin Ho-
tel, I played devil’s advocate and asked Kevin Flynn if spending billions on
transit in what has long been a car town was really worth it.
“Before it was a car town, Denver was a train town,” he told me, with a smile.
“For the time being, our infrastructure hasn’t caught up with our ambition.
Come back in a few years, and it’ll be a completely different story.”

55
A lesson in range anxiety on the country’s emerging
Supercharger network.
NATE BERG | Originally published April 29, 2014
It’s 209 miles from the parking lot of a Chili’s in Barstow, California, where
we are, to the parking lot of a Carl’s Jr. in Kingman, Arizona, where we need
to go. I’m in a rented Tesla Model S, a sleek, battery-powered electric vehi-
cle, with a travel companion. We’re just about fully charged, and the car
estimates it can travel 247 miles before we need more juice. That’s a buffer
of 38 miles, which should be more than enough to reach Kingman. We’ll
soon realize it isn’t.
The seemingly random parking lots I’m traveling between are sites of a new
nationwide network of fast battery-charging stations for drivers of Tesla’s
Model S. The company calls them “Superchargers”—direct-current battery-
charging stations of a proprietary design that can bring a nearly dead Mod-
el S battery to full charge in a little over an hour. That’s much faster than
the roughly 8 hours it would take by plugging into a wall outlet in your ga-
What
Running Out
of Power in
a Tesla on
the Side of a
Highway
Taught Me
About the
Road Trip of
TomorrowNATE BERG

56
rage. Tesla’s official reason for building this private network of battery-
charging infrastructure (currently up to 80 stations and counting) is to
encourage Model S drivers to take road trips—a concept otherwise unthink-
able in a car powered only by a battery. I’m testing it out on a weekend road
trip from Los Angeles into Arizona and back.
For drivers of electric vehicles, calculations of distance and range are a
near-constant concern. How far you want to go must always be less far
than your battery can take you. The Nissan Leaf, for example, can get up to
84 miles of range on a full charge—enough for most people’s daily com-
mutes and errands, but hardly a long-distance option. The estimated 265-
mile range of a fully equipped Tesla Model S has allayed some concerns
about having enough juice to get where you want to go. Coupled with the
Supercharger network, it’s made the idea of taking
a battery-powered road trip feasible—even cross-
country. Feasible, I quickly find, is not the same
thing as simple.
A Tesla Supercharging
station in the parking lot of a Chili’s
in Barstow, California. NATE BERG

57
• • • • •
An hour outside of Barstow I notice on the digital dashboard display that
our 38-mile buffer has fallen hard, to about 20. We panic. We’ve got more
than 100 miles to go, a lot of it uphill, and if the buffer keeps decaying at
this rate, we’ll never make it. I’d been driving as I normally would, not real-
izing that higher speeds and the rising elevation would drain the battery
faster—that “estimated” range really is just an estimate. In any effort to
save battery life, we turn off the stereo and dim the huge touch-screen con-
trol panel. I figure out the cruise control and drop it down to 63. We coast
and hope.
We’re mostly in the slow lane now, venturing left periodically to pass a big
rig. But we’re not going much faster than the trucks are, and passing takes
longer than usual. One truck driver doesn’t take kindly to this gradual pass
and offers us his middle finger. Our passing speed is apparently too slow
for his liking, and he edges his truck into our lane. Properly intimidated
and terrified, I slam on the accelerator, temporarily abandoning the cruise
control and draining that much more of the battery’s life. Once he’s far
enough behind, I slow back to 63, but it takes a long time on these straight
desert roads for his headlights to finally disappear from the rear view.
About 15 miles from Kingman, the estimated range finally drops below the
distance remaining to travel. The battery’s display bar has shrunk and
dimmed from bright green to grayish day-old avocado. The range keeps tick-
ing down. We’re about 7 miles away from the Kingman Supercharger when
the battery range officially reads zero. Basically on empty, we keep going for
a few more miles before the car begins slowing itself down. The car is shut-
ting off, the display says, and I pull onto the shoulder, park, and call AAA.
We’re 3 miles from the next Supercharger station with a dead electric car
on the side of a barren desert highway. It’s 12:30 in the morning. That psy-
chotic trucker can’t be too far behind.
• • • • •
The all-electric-vehicle market is in its infancy. Tesla estimates that there
are about 25,000 Model S cars on the road worldwide, 22,450 of which were

58
sold in 2013. That’s about 0.03 percent of all the 82.8 million vehicles sold
last year. It’s still a small minority.
As things stand, the market has three main constraints: the limits of bat-
tery capacity, the time it takes to charge them, and the availability of
charging stations. The limited range of electric cars has created a reliance
on easily accessible charging, most of which takes place either at home or
at work over the course of hours. But if people want to use their cars to get
more places than just work, home, and the errands in between, they’ll need
more and faster public charging stations. A fair amount exist in many ur-
ban areas, and various online maps plot out where drivers can add a little
juice to their batteries while out in the world. But for the market to grow,
this infrastructure really needs to be almost ubiquitous, says Michael Nich-
olas of the University of California at Davis Plug-In Hybrid and Electric Ve-
hicle Research Center.
“If you ask a customer, most people would say they want it everywhere. But
then there’s obviously not unlimited resources for host sites to install char-
gers,” he says. “That’s the thing: in the start of the market, you need more
chargers per vehicle to enable the range of driving possibilities.”
The availability of charging stations will likely become less important over
time, as battery technology improves and range increases. Tesla’s 265-mile-
range lithium-ion battery packs are leading the field, and the company is
hoping to extend that dominance with a recently announced plan to invest
about $5 billion between now and 2020 on a new battery factory. But for
now, those longer-life batteries are expensive, and most electric or hybrid
electric vehicles are limited to much more modest ranges.
“Range will be an issue for a very long time, unless a miracle battery shows
up that is safe and cost-effective,” says Britta Gross, who heads the electric-
vehicle-infrastructure program at General Motors. She says cost is why the
battery in GM’s $35,000 Chevrolet Volt has only a 38-mile range. Additional
range would make the car more expensive than GM prefers.
That means driving in an all-electric vehicle like the 84-mile-range Nissan
Leaf is, for now, confined to daily commutes and errands. For longer trips,
the accessibility of charging stations—and especially the amount of time it

59
takes to charge—are major limiting factors. When it comes to the electric
vehicle road trip, a Tesla is basically the only option.
• • • • •
It’s nearly 2 a.m. by the time a tow truck arrives. A half hour later the driver
tells us he can’t tow us and, frankly, he’s a little afraid of messing anything
up on a car that’s worth nearly $100,000. When the shop opens the next
morning, he assures us, somebody should be able to come right out. With
few other reasonable options, we accept a ride in the tow truck to a hotel in
Kingman, 3 miles away—leaving our $100,000 rented commodity in the
darkness on the side of the interstate.
Four hours later we’re awake again, on the phone to AAA. They can’t find
anyone who’s willing to take on the liability of towing a fancy car. After
hours of calls back and forth, they say they’ve finally found a truck willing
NATE BERG

60
to jump and tow us. We convince a local cabbie to drop us off on the side of
the interstate where we left the car eight hours earlier, but our hero truck
never comes. I call AAA after an hour, and they promptly hang us out to
dry, saying, essentially, “Sorry, we aren’t willing to take on the liability of
helping you.” We have entered an episode of The Twilight Zone written by
Franz Kafka.
In the meantime, we’d also been calling the roadside services of Hertz, from
whom I’d rented the car, as well as Tesla. They’d also been trying to con-
vince a local tow company to come get us, with no luck. We’d been blacklist-
ed by the tow companies of Kingman—“Oh, you’re the Tesla,” they’d say
when I called. “Sorry.” Though any idiot can rent a fancy electric car, I’m
apparently the only one who’s broken down near Kingman, Arizona.
Eventually Hertz and Tesla manage to get somebody out to save us. The tow
truck driver, assisted by Tesla’s roadside-service guy on the line, figures out
how to jump the car and give it enough juice to turn on and robo-shift into
neutral. Fifteen minutes later, it’s on the back of the truck on its way to the
parking lot of the Carl’s Jr. Tesla generously picks up the $165 tow charge,
and by the time our driver drops us at the Supercharger station, his com-
pany has become the go-to tow service for any other Tesla in need of road-
side assistance in the Kingman area.
• • • • •
A map on Tesla’s website shows the locations of the 80 Supercharger sta-
tions now in operation, and the radius of range around each that drivers
can theoretically reach. The dots of the stations cover the entire length of
the West Coast, most of the East Coast, a squiggle from the Southwest
through the Midwest to the Northeast, and a separate triangle in Texas. The
combined radii of range covers a pretty good amount of the country, and
the company has its sights on extending that coverage significantly. By the
end of 2014, they expect to be able to reach 80 percent of the U.S. popula-
tion. By the end of 2015, they hope to reach 98 percent.
But while the Superchargers will enable drivers to reach most of the coun-
try, the Superchargers themselves will be relatively few. According to Tesla,

61
there will be about 250 by the end of next year, located mostly along well-
traveled interstate highways and typically in small towns.
“Supercharging is most beneficial between city centers, as opposed to with-
in them, so by placing them along major corridors, we are enabling Model S
owners to truly drive freely,” Tesla spokesperson Patrick Jones wrote in an
e-mail. (The company declined to make any officials available for an inter-
view.) In cities, people are able to plug in at home and work, and don’t really
drive far enough to benefit from fast charging. The Superchargers are an
every-once-in-a-while sort of amenity. “We believe that our Supercharger
network is a game changer for the EV market and is the answer to lingering
questions about long-distance travel or so-called ‘range anxiety.’”
And while enabling road trips is certainly a worthy cause for some drivers,
observers of the electric-vehicle market see the Supercharger network
mostly as a marketing tool. “They are selling the idea that you can travel
across country in your electric car, but the number of people who do it is
Tesla’s Supercharging network spans the United States (above, a map screenshot). TESLA MOTORS

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