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© HR Topics | ‹#›
The	
  new	
  VUCA	
  world:	
  	
  	
  	
  
How	
  to	
  Create	
  Alignment	
  for	
  Stability	
  	
  
Lori Kleiman, SPHR SHRM-SCP
Web : www.hrtopics.com
Email : lori@hrtopics.com
Phone: 847-917-0053
Tweet me! @lorikleiman
© HR Topics | ‹#›
2
Lori
Out of
Making
lemonade
Lemons!
}  Family Business
}  HRpartners
}  Gallagher
}  HR Topics
}  Masters Degree
}  SPHR
}  SHRM-SCP
© HR Topics | ‹#›
Volatility
Rate of change
Complexity
Multiple key
decision factors
Uncertainty
Unclear about the
present
Ambiguity
Lack of clarity about
meaning of an event
Predictionaboutfutureimpact?
Available Data
+
+–
What is VUCA
© HR Topics | ‹#›
What is VUCA
•  The situation is understandable, but not predictable
•  Nature, speed, volume and magnitude of the change are great
Volatile
•  Understanding of impact does not exist, Information is readily available
•  Lack of ability to predict
Uncertain
•  Many interrelated parts; can be predicted, but massive impact
•  Chaos meets issue management
Complex
•  There is no previous experience – we don’t know what we don’t know
•  Hazy reality and mixed meanings
Ambiguous
© HR Topics | ‹#›
Where do you see your organization?
} Volatile
} Uncertain
} Complex
} Ambiguous
© HR Topics | ‹#›
VUCA’s impact on the way we approach business
Reframing challenges that face the business
SWOT analysis for the future
Combination of what you know and what you are able to predict
© HR Topics | ‹#›
SCAILES Framework
Systems
Complexity
Adaptive
Innovative
Learning
Emergence
Strategic
© HR Topics | ‹#›
Social Media allows trends to scale at speeds never
seen before
© HR Topics | ‹#›
Effective HR Partners
Credible
Activist
Strategically
Positioned
Human
Capital
Curator
Culture and
Change
Champion
Analytic
Designer &
Interpreter
Technology
and Media
Integrator
Total Reward
Steward
Compliance
Manager
© HR Topics | ‹#›
Strategic Executive
who is Action
oriented and Tech
savvy
© HR Topics | ‹#›
Leadership in a VUCA world
Unleash the
full potential
of your team
Inspirational
Motivating
Move
beyond the
norm
Paradigm
Shifter
© HR Topics | ‹#›
Focus on what drives
your organization
} Return on Investment
} Market Share
} Industry leader
} Product development
} Risk diversification
© HR Topics | ‹#›
Strategic	
  drivers	
  that	
  
determine	
  growth	
  and	
  
engagement	
  
Price
ProductPromotion
Place
Creation
ConnectCulture
Collaborate
© HR Topics | ‹#›
Leadership Tactics from US Army Colonel Eric Kail
•  Communicate
Clearly
•  Ensure intent
is understood
Volatile
•  Get fresh
perspective
•  Be Flexible
Uncertain
•  Develop
Collaborative
Leaders
•  Value interim
solutions
Complex
•  Active Listening
•  Incremental
dividends
Ambiguous
© HR Topics | ‹#›
Impact on our people
60%
of new leaders underperform
in their first two years
(Business Wire) 
National turnover rate is currently at 23.6%,
and is expected to rise
(Bureau of Labor Statistics) 
43%of workers report they don't feel valued by their
employers
(Career Builder)
70%
of variance in employee engagement
is due to interactions with managers
(Gallup) 
Tweet your thoughts @lorikleiman
© HR Topics | ‹#›
Business trends impacting HR
Concern over skills
gap
Top quality for
Leadership – honesty
38%
of workforce is
MANAGED by millennials
34% of American
workforce are
freelance!
© HR Topics | ‹#›
Which of these do you face?
} Finding talent aligned with our new work
} Gig economy
} Issues with diversity in the workplace
} Retaining top talent
} Developing our employees
© HR Topics | ‹#›
Organizational Design
Empowerment
Matrix Structure
Gotta ask
my bossI’ll decide!
Beats me
© HR Topics | ‹#›
Employee Development
• Assess job fit before promotion
• Define what a leader looks like
• Transition programs
• Ongoing Blended learning
© HR Topics | ‹#›
Diversity
© HR Topics | ‹#›
GigEconomy
© HR Topics | ‹#›
Communication
© HR Topics | ‹#›
High
Potential
Competencies
Talent
Potential
Behavor
Organizational Strategic Initiatives
Ambition
Engagement
©	
  HR	
  Topics	
  
Performance
© HR Topics | ‹#›
Modification of
Current Job
Self Directed
Development
External
Experiences
Stretch
Assignments
Individualized
Feedback
Beyond Traditional Training
Learning
Events
© HR Topics | ‹#›
Goal Setting
} Key drivers of corporate
success
} Defining acceptable ROI
} Honest reflection of future
© HR Topics | ‹#›
Walk a mile in your CEO’s shoes
© HR Topics | ‹#›
Influence is key – not position or title
© HR Topics | ‹#›
Communicate
Communicate
Communicate
© HR Topics | ‹#›Convince with LOGIC
Inspire with Emotion
© HR Topics | ‹#›
Communication competencies
Direct Understanding
Reliable Trustworthy
© HR Topics | ‹#›
Tips
Embrace riskRedefine success
Keep ego(s) in check
Keep
learning
Be open to everyone
and
their
ideas
Accept multiple
options – embrace
both rather than
either or
Let go what you can’t
control
© HR Topics | ‹#›
We all win together
© HR Topics | ‹#›
Lori Kleiman SPHR SHRM-SCP|
Web : www.hrtopics.com
Email : lori@hrtopics.com
@lorikleiman
Connect on linked In!

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The New VUCA World – Creating Alignment for Stability!

  • 1. © HR Topics | ‹#› The  new  VUCA  world:         How  to  Create  Alignment  for  Stability     Lori Kleiman, SPHR SHRM-SCP Web : www.hrtopics.com Email : lori@hrtopics.com Phone: 847-917-0053 Tweet me! @lorikleiman
  • 2. © HR Topics | ‹#› 2 Lori Out of Making lemonade Lemons! }  Family Business }  HRpartners }  Gallagher }  HR Topics }  Masters Degree }  SPHR }  SHRM-SCP
  • 3. © HR Topics | ‹#› Volatility Rate of change Complexity Multiple key decision factors Uncertainty Unclear about the present Ambiguity Lack of clarity about meaning of an event Predictionaboutfutureimpact? Available Data + +– What is VUCA
  • 4. © HR Topics | ‹#› What is VUCA •  The situation is understandable, but not predictable •  Nature, speed, volume and magnitude of the change are great Volatile •  Understanding of impact does not exist, Information is readily available •  Lack of ability to predict Uncertain •  Many interrelated parts; can be predicted, but massive impact •  Chaos meets issue management Complex •  There is no previous experience – we don’t know what we don’t know •  Hazy reality and mixed meanings Ambiguous
  • 5. © HR Topics | ‹#› Where do you see your organization? } Volatile } Uncertain } Complex } Ambiguous
  • 6. © HR Topics | ‹#› VUCA’s impact on the way we approach business Reframing challenges that face the business SWOT analysis for the future Combination of what you know and what you are able to predict
  • 7. © HR Topics | ‹#› SCAILES Framework Systems Complexity Adaptive Innovative Learning Emergence Strategic
  • 8. © HR Topics | ‹#› Social Media allows trends to scale at speeds never seen before
  • 9. © HR Topics | ‹#› Effective HR Partners Credible Activist Strategically Positioned Human Capital Curator Culture and Change Champion Analytic Designer & Interpreter Technology and Media Integrator Total Reward Steward Compliance Manager
  • 10. © HR Topics | ‹#› Strategic Executive who is Action oriented and Tech savvy
  • 11. © HR Topics | ‹#› Leadership in a VUCA world Unleash the full potential of your team Inspirational Motivating Move beyond the norm Paradigm Shifter
  • 12. © HR Topics | ‹#› Focus on what drives your organization } Return on Investment } Market Share } Industry leader } Product development } Risk diversification
  • 13. © HR Topics | ‹#› Strategic  drivers  that   determine  growth  and   engagement   Price ProductPromotion Place Creation ConnectCulture Collaborate
  • 14. © HR Topics | ‹#› Leadership Tactics from US Army Colonel Eric Kail •  Communicate Clearly •  Ensure intent is understood Volatile •  Get fresh perspective •  Be Flexible Uncertain •  Develop Collaborative Leaders •  Value interim solutions Complex •  Active Listening •  Incremental dividends Ambiguous
  • 15. © HR Topics | ‹#› Impact on our people 60% of new leaders underperform in their first two years (Business Wire)  National turnover rate is currently at 23.6%, and is expected to rise (Bureau of Labor Statistics)  43%of workers report they don't feel valued by their employers (Career Builder) 70% of variance in employee engagement is due to interactions with managers (Gallup) 
  • 16. Tweet your thoughts @lorikleiman
  • 17. © HR Topics | ‹#› Business trends impacting HR Concern over skills gap Top quality for Leadership – honesty 38% of workforce is MANAGED by millennials 34% of American workforce are freelance!
  • 18. © HR Topics | ‹#› Which of these do you face? } Finding talent aligned with our new work } Gig economy } Issues with diversity in the workplace } Retaining top talent } Developing our employees
  • 19. © HR Topics | ‹#› Organizational Design Empowerment Matrix Structure Gotta ask my bossI’ll decide! Beats me
  • 20. © HR Topics | ‹#› Employee Development • Assess job fit before promotion • Define what a leader looks like • Transition programs • Ongoing Blended learning
  • 21. © HR Topics | ‹#› Diversity
  • 22. © HR Topics | ‹#› GigEconomy
  • 23. © HR Topics | ‹#› Communication
  • 24. © HR Topics | ‹#› High Potential Competencies Talent Potential Behavor Organizational Strategic Initiatives Ambition Engagement ©  HR  Topics   Performance
  • 25. © HR Topics | ‹#› Modification of Current Job Self Directed Development External Experiences Stretch Assignments Individualized Feedback Beyond Traditional Training Learning Events
  • 26. © HR Topics | ‹#› Goal Setting } Key drivers of corporate success } Defining acceptable ROI } Honest reflection of future
  • 27. © HR Topics | ‹#› Walk a mile in your CEO’s shoes
  • 28. © HR Topics | ‹#› Influence is key – not position or title
  • 29. © HR Topics | ‹#› Communicate Communicate Communicate
  • 30. © HR Topics | ‹#›Convince with LOGIC Inspire with Emotion
  • 31. © HR Topics | ‹#› Communication competencies Direct Understanding Reliable Trustworthy
  • 32. © HR Topics | ‹#› Tips Embrace riskRedefine success Keep ego(s) in check Keep learning Be open to everyone and their ideas Accept multiple options – embrace both rather than either or Let go what you can’t control
  • 33. © HR Topics | ‹#› We all win together
  • 34. © HR Topics | ‹#› Lori Kleiman SPHR SHRM-SCP| Web : www.hrtopics.com Email : lori@hrtopics.com @lorikleiman Connect on linked In!