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The uprising of social media

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Hani Salem
Hani Salem

With the rapid expansion of information technology in modern academic library setting, several libraries nowadays are transforming their services in different ways, including but not limited to the inclusion of social media in their daily operations to outreach their users. This will entail a changing role of librarians to accommodate with this new era of learning by updating their skills to fulfill users’ needs. While the majority of LAU Libraries staff had positive perceptions on the usefulness of social networking tools, the participation of students showed to be limited in addition to hesitancy witnessed among library staff. Benefits and challenges facing library staff in the implementation of social media, will be explored, as well as staff perceptions regarding the usefulness of social networking tools; factors influencing library administration’ decisions whether to use these tools or not will also be analyzed. Facebook, Twitter , YouTube and Instagram are the most commonly adopted apps in university libraries, in addition to Tumblr, Pinterest, Flickr and so on. Last but not least the physical environment needs to be compliant with emerging technologies to go “beyond library walls”.

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The uprising of Social Media Houeida Charara, Omar Farhoud & Hani Salem iUser DB Evolution: An Information Revolution 2nd General Conference LLA Beirut, May 20-22, 2014
Abstract • This presentation discusses the use of social networking tools in academic libraries environment, with special emphasis on LAU Libraries. • With the rapid expansion of information technology in modern academic library setting, several libraries nowadays are transforming their services in different ways, including but not limited to the inclusion of social media in their daily operations to outreach their users. • This will entail a changing role of librarians to accommodate with this new era of learning by updating their skills to fulfill users’ needs. • While the majority of LAU Libraries staff had positive perceptions on the usefulness of social networking tools, the participation of students showed to be limited in addition to hesitancy witnessed among library staff. 2May 20-22, 2014 2nd Lebanese Library Association General Conference
Abstract (Cont’d) • Benefits and challenges facing library staff in the implementation of social media, will be explored, as well as staff perceptions regarding the usefulness of social networking tools; factors influencing library administration’ decisions whether to use these tools or not will also be analyzed. • Facebook, Twitter , YouTube and Instagram are the most commonly adopted apps in university libraries, in addition to Tumblr, Pinterest, Flickr and so on. Last but not least the physical environment needs to be compliant with emerging technologies to go “beyond library walls”. Keywords: Social Media, Digital environment, User engagement, Facebook 3May 20-22, 2014 2nd Lebanese Library Association General Conference
Outline • What are Social Media? • Social Media tools • Social Media in Academic Libraries • LAU Libraries experience – Facilities & Services: Transforming library services. – Human resources perspective: Changing role of librarians; acquiring new skills. – Students: Using Social Media to market library events, resources and services. • Benefits and challenges • Conclusion 4May 20-22, 2014 2nd Lebanese Library Association General Conference
Social Media Definition • Social Media is a communication phenomenon. The Oxford English Dictionary Online (2014) defines it as: Web sites and applications which enable users to create and share content or to participate in social networking 5May 20-22, 2014 2nd Lebanese Library Association General Conference
Social Media Core Features • User profiles • Friending • Groups • Individual messaging • Announcements • Videos, Photos, Music • Blogs, Journals, Wikis • Searching • Privacy controls • Comments & feedback 6May 20-22, 2014 2nd Lebanese Library Association General Conference
Social Media Tools Facebook is a popular free social networking website that allows registered users to create profiles, upload photos and video, send messages and keep in touch with friends, family and colleagues. Instagram is a fun and quirky way to share your life with friends through a series of pictures. Snap a photo with your mobile phone, then choose a filter to transform the image into a memory to keep around forever. YouTube: Founded in February 2005, YouTube allows billions of people to discover, watch and share originally-created videos. Flickr is an image and video hosting website that allows you to upload your photos, then easily share them through Facebook, Twitter, email, blogs and more. 7May 20-22, 2014 2nd Lebanese Library Association Conference
Social Media Tools Twitter: Twitter is a real-time information network that connects you to the latest stories, ideas, opinions and news about what you find interesting. Tumblr is a microblogging platform and social networking website founded by David Karp and owned by Yahoo! Inc. The service allows users to post multimedia and other content to a short-form blog. SlideShare allows you to share presentations, documents and professional videos. And more… Blogs (WordPress), Wikis, Social Bookmarking (Delicious), Tagging etc… 8May 20-22, 2014 2nd Lebanese Library Association General Conference
What is Social Media Curation? • “Social Media curation is when you filter, select, review and reposition quality content on the web for a specific audience and/or topic”. May 20-22, 2014 2nd Lebanese Library Association General Conference 9 Image Source: instamom101.com - March 4, 3:35 PM
Social Media Curation Tools • Pinterest is a Virtual Pinboard that lets you organize and share all the beautiful things you find on the web. People use pinboards to plan their weddings, decorate their homes, and organize their favorite recipes. • Scoop it helps you discover and collect great content from all over the web to feed your topic (Scoop it: It just works) 10May 20-22, 2014 2nd Lebanese Library Association General Conference
Social Media in numbers • 2.7 billion (40% of the world population) use Social Media where 1.2 billion use Facebook (Business Insider, October 2013). • 67 % of internet users (18-29 years old) use Social Media (Stoeckel, & Sinkinson 2013). • From 2,000 faculty across USA, 2/3 of these use Social Media in class context (Stoeckel, & Sinkinson 2013). May 20-22, 2014 2nd Lebanese Library Association General Conference 11
Social Media in Academic Libraries 12 Characteristics of Social Media in academic libraries: • Two-way communication: students institution (Library). • Multidisciplinary subject coverage. • Users’ privacy. • Content updated continuously. May 20-22, 2014 2nd Lebanese Library Association General Conference
Social Media in Academic Libraries • Purpose of libraries using Social Media: Source: Chu S K, and Du H S Journal of Librarianship and Information Science 2012; 45:64-75 May 20-22, 2014 2nd Lebanese Library Association General Conference 13 0 5 10 15 20 Group Discussions E-resources/database trials General Library Info Enquiries Library Resources Online Resources Library Events Libray News Dissemination
Social Media in Academic Libraries May 20-22, 2014 2nd Lebanese Library Association General Conference 14 Source: Social Media, Libraries, and Web 2.0: How American Libraries Are Using New Tools for Public Relations and to Attract New Users — Fourth Annual Survey, November 2011 (PDF). Columbia, S.C., South Carolina State Library, 2012
Top Rated Social Media • ~1.2 billions users. • ~450 millions potential users from WhatsApp. May 20-22, 2014 2nd Lebanese Library Association General Conference 15 Image Source: Internet March 19, 2014
Lebanese Academic Libraries using Facebook • ALBA-Bibliothèque ~575 likes, posts events, news, pictures, and new acquisitions. • AUB University Libraries ~2,546 likes, posts events, news, links, pictures, and highlights special collection. • BAU Libraries ~18 likes- Inactive since May 4, 2012. • Islamic University of Lebanon- Central Library ~585 likes, posts photos, contact, Twitter and Poll. • LAU Libraries ~2,196 likes, posts events, news, links, photos, twitter, Instagram, OCLC WorldCat, Videos, and New Thesis Guidelines. • NDU Libraries ~794 likes, posts events, news, links, and points users toward library resources and services such as OPAC, Ask a Librarian, FAQ’s, Staff Picks, Latest acquisitions, etc. • UOB Libraries ~564 likes, posts events, news, pictures, and videos. • USJ-Bibliothèque Orientale ~420 likes, posts events, news, pictures and Notes. 16May 20-22, 2014 2nd Lebanese Library Association General Conference
Other Social Media used in Lebanese Academic Libraries Twitter LAU Libraries ~13 followers, under construction. AUB Libraries ~818 followers, sharing libraries activities and events. YouTube AUB Libraries uploaded one video only, published on Oct. 9, 2013; AUB Libraries Open Day 2013/14 ~37 views. Instagram LAU_Libraries ~138 followers, current images of LAU Libraries activities. Tumblr and Flickr Even though well known globally, they are not used by Lebanese Academic Libraries. N.B. Listings in slides 16 & 17 cannot pretend to be complete. Data collected when found on the net 17May 20-22, 2014 2nd Lebanese Library Association General Conference
LAU Libraries Target To outreach students with a tool(s) they are familiar with Rely on Open Source tools (FBML, Meebo, etc…) May 20-22, 2014 2nd Lebanese Library Association General Conference 18
LAU Libraries Experience • Joined Facebook in November 11, 2008. • 2194 likes. • Photos, Videos, Notes, Events, Announcements. • Twitter Instagram Online Catalog May 20-22, 2014 2nd Lebanese Library Association General Conference 19
LAU Libraries Experience May 20-22, 2014 2nd Lebanese Library Association General Conference 20
LAU Libraries & Facebook May 20-22, 2014 2nd Lebanese Library Association General Conference 21 1200 603 459 543 612 418 682 641 0 200 400 600 800 1000 1200 1400 visits AMICAL -OCLC Forum March 9, 2013 LOH event 2013, Byblos Campus How to get materials not available at LAU libraries? Use ILL/DDS Services RNL Final Exams schedule Book Exchange Day @ Your Library New Theses Guidelines “De-stress @Your Library!” event Come and check our Fiction’s Display at Byblos Library Danielle Steel’s week Don’t miss any updates Image Source: becsouthernsydney.com.au - March 02, 10:00 AM
Marketing Events via FB: Library Open House May 20-22, 2014 2nd Lebanese Library Association General Conference 22
Marketing via FB: De-Stress@Your Library 23May 20-22, 2014 2nd Lebanese Library Association General Conference
LAU Libraries Facebook Visits May 20-22, 2014 2nd Lebanese Library Association General Conference 24 Photo Photo Note Note Photo Photo Note Note Status Note Status Status Status 09-Mar- 13 13-May- 13 22-May- 13 10-Jun- 13 12-May- 13 19-Jun- 13 19-Jun- 13 18-Jul- 13 29-Sep- 13 22-Oct- 13 22-Jan- 14 25-Feb- 14 10-Mar- 14 visits 1200 603 271 254 668 707 459 543 612 418 682 641 377 0 200 400 600 800 1000 1200 1400 Image Source: mombizcoach.com/ - March 13, 6:00 PM
Marketing Services via FB: Reference Chat 25May 20-22, 2014 2nd Lebanese Library Association General Conference
Marketing Resources via FB: OPAC 26May 20-22, 2014 2nd Lebanese Library Association General Conference
Free Reference Services Zoho Chat is a web based chat system. You can access Zoho Chat using just a web browser and an internet connection. It does not need any software to be downloaded or installed N.B. Meebo acquired by Google in June 2012 Not free anymore New Tool Jelly: Jelly is a new way to search with pictures and people from your social networks. It's also people helping each other—something that's both meaningful and fun 27May 20-22, 2014 2nd Lebanese Library Association General Conference
Traditional Librarians • “Traditional librarian is known as a person located in the library building carrying out the tasks like acquiring, organizing, preserving the printed documents besides helping the readers in locating the information needed by them” (Rao & Babu, 2001). • Librarians have been information providers for centuries. As a result, they have the opportunity to use modern tools and provide quicker, more complete, and more sophisticated service to their users. 28May 20-22, 2014 2nd Lebanese Library Association General Conference
Librarians & Social Media • In the last decade, most library directors didn’t predict any role of Social Media in academic environment. • Librarians started using Social Media by displaying their status whether they were online or not. May 20-22, 2014 2nd Lebanese Library Association General Conference 29
Librarians & Social Media Later on librarians used Social Media to: • Promote library services, workshops, and events. • Provide better access to information. • Enhance instruction. • Collect feedback from patrons. May 20-22, 2014 2nd Lebanese Library Association General Conference 30 Image Source: Internet March 19, 2014
Changing Role of Librarians Traditional vs. Social • Traditional Librarian May 20-22, 2014 2nd Lebanese Library Association General Conference 31
Changing Role of Librarians April 29, 2011 32
Changing Role of Librarians 33 Source: infographic: Portrait of a {social} librarian Popular infographic shows breadth of librarian role By Colleen DeLory www.elsevier.com
Librarians and Change • Librarians feel that they are threatened by new technologies. • Librarians lack some advanced technical skills when dealing with hardware and software. • Librarians are no longer the only source of information especially after the widespread of Internet. May 20-22, 2014 2nd Lebanese Library Association General Conference 34
Q: Who’s the tech leader @your institution? May 20-22, 2014 2nd Lebanese Library Association General Conference 35
2nd Lebanese Library Association General Conference 36May 20-22, 2014
Students & Social Media • Students enjoy the use of Social Media. • Students are more comfortable in using Social Media to communicate with others. • Library staff realized that Social Media provided a direct access to students’ ideas and suggestions. • Students are able to keep up-to-date with news & information from the library despite infrequent actual visits to the library. May 20-22, 2014 2nd Lebanese Library Association General Conference 37 Image Source: Internet March 13, 11:00 AM
Benefits Social Media are beneficial for libraries in several ways, mainly to: • Outreach users with a tool (s) they are familiar with. • Market library resources, services and activities. • Keep the library as a social hub for all students. • Provide better access to information. • Collect feedback from users. May 20-22, 2014 2nd Lebanese Library Association General Conference 38 Image Source: Internet- March 13, 08:22 PM
• While social networking websites appear to have benefits for libraries, their use generated new challenges. Benefits Challenges May 20-22, 2014 2nd Lebanese Library Association General Conference 39
Challenges Social Media’s implementation in academic libraries created several challenges: Librarians • To accept the technological change in the profession. • To acquire basic technical skills. • To master, monitor, and administrate new technologies. • To build communication channels with students. May 20-22, 2014 2nd Lebanese Library Association General Conference 40 Image Source: Internet March 19, 2014
Challenges (Cont’d) Library Administrators • To find the adequate budget and funds. • To dedicate more staff. • To provide high level training to library staff. Students • To avoid undesirable invasion of their privacy. May 20-22, 2014 2nd Lebanese Library Association General Conference 41 Image Source: Internet March 19, 2014
Social Media Policies in Academic Libraries • EDUCAUSE Library SOCIAL MEDIA POLICIES. • Bucknell University Social Media Guidelines (dated April 1, 2011). • Drexel University Queen Lane Library Social Media Policy. • Duke University Social Media Policy Social Media Guidelines for Communicators (dated October 21, 2010). • UNH Social Media Guidelines (dated January 19, 2012). • University of Virginia Library Social Media Guide Social Media Guidelines and Special Issues (dated June 21, 2011).. 42May 20-22, 2014 2nd Lebanese Library Association General Conference
Social Media Policies in Academic Libraries • Oregon State University Libraries Social Media Policy. • University of Baltimore Langsdale Library Langsdale Library Social Media Policy (dated March 20, 2013). • Walden University Library Social Networking Policy (dated January 15, 2013). • Washington State University Libraries Social Media Policy (dated August 8, 2011). Useful link: Is Your Use of Social Media FERPA Compliant? http://www.educause.edu/ero/article/your-use-social-media- ferpa-compliant 43May 20-22, 2014 2nd Lebanese Library Association General Conference
Conclusion • The use of Social Media is increasing globally in type and usage. Consequently libraries cannot keep away from this trend. • Technological advances and users expectations enforce universities in general and libraries in particular to provide their services via a popular medium, i.e. -SOCIAL MEDIA- in order to encourage students’ participation and engagement. • Librarians skills need to be updated continuously to fulfill the ever growing demand of the Millennials; Accordingly Library Administrators need to allocate budget for staff professional development. 44May 20-22, 2014 2nd Lebanese Library Association General Conference
References Arif, M., & Mahmood, K. (2012). The changing role of librarians in the digital world: Adoption of web 2.0 technologies by Pakistani librarians. Electronic Library, the, 30(4), 469-479. Benn, J., & McLoughlin, D. (2013). Facing our future: Social media takeover, coexistence or resistance? The integration of social media and reference services. IFLA World Library and Information Congress, 17 - 23 August 2013, Singapore. Berube, L. (2011). Do you web 2.0?: Public libraries and social networking. Oxford: Chandos. Bozarth, J. (2010). Social media for trainers: techniques for enhancing and extending learning. San Francisco: Pfeiffer. Chen, D. Y.T., Chu, S. K.W., & Xu, S. Q. (2012). How do libraries use social networking sites to interact with users. Proceedings of the American Society for Information Science and Technology, 49(1), 1-10. doi:10.1002/meet.14504901085. Chu, S. K. W., & Du, H. S. (2013). Social networking tools for academic libraries. Journal of Librarianship and Information Science, 45(1), 64-75. Clyde, L. A. (2004). Weblogs and libraries. Oxford : Chandos. Cordell, D. (2012). Skype and the embedded librarian. Library Technology Reports, 48(2), 8-11. http://search.proquest.com/docview/927128199?accountid=27870 Courtney, N. (2007). Library 2.0 and beyond: Innovative technologies and tomorrow's user. Westport, Conn.: Libraries Unlimited. Dickson, A., & Holley, R. P. (2010). Social networking in academic libraries: The possibilities and the concerns. New Library World, 111(11/12), 468-479. Drake, P. (2014). Is your use of social media FERPA compliant?. EDUCAUSE Review. Retrieved February 13, 2014 from http://www.educause.edu/ero/article/your-use-social- media-ferpa-compliant. Evans, W. (2009). Building library 3.0: Issues in creating a culture of participation. Oxford: Chandos Pub. Haliso, Y., & Ogungbeni, J. I., (2014). Internet VS library: Coping strategies for academic librarians in Lagos state, Nigeria. Information and Knowledge Management, 4. (1) pp. 58-64. 45May 20-22, 2014 2nd Lebanese Library Association General Conference
References Hamilton, B. J. (2012). Introduction. Library Technology Reports, 48(2), 5-7, 2. Retrieved February 10, 2014, from http://search.proquest.com/docview/927128231?accountid=27870 Johnson, L., Adams Becker, S., Estrada, V., Freeman, A. (2014). NMC Horizon Report: 2014 Higher Education Edition. Austin, Texas: The New Media Consortium. Kroski, E. (2008). Web 2.0 for librarians and information professionals. New York: Neal-Schuman Publishers. Landis, C. (2010). A social networking primer for librarians. London : Facet Pub. Mishra, C. (2008). Social networking technologies (SITs) in digital environment: Its possible implications on libraries. NCDDP, 2008, Retrieved January 12, 2014, from http://eprints.rclis.org/16844/. Morris, T. (2010). All a twitter: A personal and professional guide to social networking with twitter. Indianapolis, Ind.: Que. Penzhorn, C. (2009). Quality through improved service: The implementation of social networking tools in an academic library. Just for You: Quality through Innovation, ’Proceedings of the 30th IATUL Conference, pp. 110-114. Rao, K. N., & Babu, K. (2001). Role of librarian in internet and world wide web environment. Informing Science, 4(1), 25-34. Stoeckel, S. & Sinkinson, C. (2013, Summer). Social Media. Tips and trends. Retrieved March 2, 2014, from http://www.ala.org/acrl/sites/ala.org.acrl/files/content/aboutacrl/directoryofleadership/sections/is/iswebsite/projpubs/tipsandtrends/2013summer.pdf Social Media, what we think about! (2014). Retrieved March 15, 2014 from http://www.scoop.it/t/social-media-what-we-think-about. Social Networking Librarian: Exploring Social Networks and Technologies in in Libraries. Retrieved March 15, 2014, from http://socialnetworkinglibrarian.com. Websites: • Facebook: https://www.facebook.com/ and WhatIs.Com http://whatis.techtarget.com/definition/Facebook • Instagram: http://instagram.com/ • Youtube: http://www.youtube.com/ • Flickr: https://www.flickr.com/ • Twitter: https://twitter.com/ • Tumblr: https://www.tumblr.com/ • SlideShare: http://www.slideshare.net/ 46May 20-22, 2014 2nd Lebanese Library Association General Conference

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The uprising of social media

  • 1. The uprising of Social Media Houeida Charara, Omar Farhoud & Hani Salem iUser DB Evolution: An Information Revolution 2nd General Conference LLA Beirut, May 20-22, 2014
  • 2. Abstract • This presentation discusses the use of social networking tools in academic libraries environment, with special emphasis on LAU Libraries. • With the rapid expansion of information technology in modern academic library setting, several libraries nowadays are transforming their services in different ways, including but not limited to the inclusion of social media in their daily operations to outreach their users. • This will entail a changing role of librarians to accommodate with this new era of learning by updating their skills to fulfill users’ needs. • While the majority of LAU Libraries staff had positive perceptions on the usefulness of social networking tools, the participation of students showed to be limited in addition to hesitancy witnessed among library staff. 2May 20-22, 2014 2nd Lebanese Library Association General Conference
  • 3. Abstract (Cont’d) • Benefits and challenges facing library staff in the implementation of social media, will be explored, as well as staff perceptions regarding the usefulness of social networking tools; factors influencing library administration’ decisions whether to use these tools or not will also be analyzed. • Facebook, Twitter , YouTube and Instagram are the most commonly adopted apps in university libraries, in addition to Tumblr, Pinterest, Flickr and so on. Last but not least the physical environment needs to be compliant with emerging technologies to go “beyond library walls”. Keywords: Social Media, Digital environment, User engagement, Facebook 3May 20-22, 2014 2nd Lebanese Library Association General Conference
  • 4. Outline • What are Social Media? • Social Media tools • Social Media in Academic Libraries • LAU Libraries experience – Facilities & Services: Transforming library services. – Human resources perspective: Changing role of librarians; acquiring new skills. – Students: Using Social Media to market library events, resources and services. • Benefits and challenges • Conclusion 4May 20-22, 2014 2nd Lebanese Library Association General Conference
  • 5. Social Media Definition • Social Media is a communication phenomenon. The Oxford English Dictionary Online (2014) defines it as: Web sites and applications which enable users to create and share content or to participate in social networking 5May 20-22, 2014 2nd Lebanese Library Association General Conference
  • 6. Social Media Core Features • User profiles • Friending • Groups • Individual messaging • Announcements • Videos, Photos, Music • Blogs, Journals, Wikis • Searching • Privacy controls • Comments & feedback 6May 20-22, 2014 2nd Lebanese Library Association General Conference
  • 7. Social Media Tools Facebook is a popular free social networking website that allows registered users to create profiles, upload photos and video, send messages and keep in touch with friends, family and colleagues. Instagram is a fun and quirky way to share your life with friends through a series of pictures. Snap a photo with your mobile phone, then choose a filter to transform the image into a memory to keep around forever. YouTube: Founded in February 2005, YouTube allows billions of people to discover, watch and share originally-created videos. Flickr is an image and video hosting website that allows you to upload your photos, then easily share them through Facebook, Twitter, email, blogs and more. 7May 20-22, 2014 2nd Lebanese Library Association Conference
  • 8. Social Media Tools Twitter: Twitter is a real-time information network that connects you to the latest stories, ideas, opinions and news about what you find interesting. Tumblr is a microblogging platform and social networking website founded by David Karp and owned by Yahoo! Inc. The service allows users to post multimedia and other content to a short-form blog. SlideShare allows you to share presentations, documents and professional videos. And more… Blogs (WordPress), Wikis, Social Bookmarking (Delicious), Tagging etc… 8May 20-22, 2014 2nd Lebanese Library Association General Conference
  • 9. What is Social Media Curation? • “Social Media curation is when you filter, select, review and reposition quality content on the web for a specific audience and/or topic”. May 20-22, 2014 2nd Lebanese Library Association General Conference 9 Image Source: instamom101.com - March 4, 3:35 PM
  • 10. Social Media Curation Tools • Pinterest is a Virtual Pinboard that lets you organize and share all the beautiful things you find on the web. People use pinboards to plan their weddings, decorate their homes, and organize their favorite recipes. • Scoop it helps you discover and collect great content from all over the web to feed your topic (Scoop it: It just works) 10May 20-22, 2014 2nd Lebanese Library Association General Conference
  • 11. Social Media in numbers • 2.7 billion (40% of the world population) use Social Media where 1.2 billion use Facebook (Business Insider, October 2013). • 67 % of internet users (18-29 years old) use Social Media (Stoeckel, & Sinkinson 2013). • From 2,000 faculty across USA, 2/3 of these use Social Media in class context (Stoeckel, & Sinkinson 2013). May 20-22, 2014 2nd Lebanese Library Association General Conference 11
  • 12. Social Media in Academic Libraries 12 Characteristics of Social Media in academic libraries: • Two-way communication: students institution (Library). • Multidisciplinary subject coverage. • Users’ privacy. • Content updated continuously. May 20-22, 2014 2nd Lebanese Library Association General Conference
  • 13. Social Media in Academic Libraries • Purpose of libraries using Social Media: Source: Chu S K, and Du H S Journal of Librarianship and Information Science 2012; 45:64-75 May 20-22, 2014 2nd Lebanese Library Association General Conference 13 0 5 10 15 20 Group Discussions E-resources/database trials General Library Info Enquiries Library Resources Online Resources Library Events Libray News Dissemination
  • 14. Social Media in Academic Libraries May 20-22, 2014 2nd Lebanese Library Association General Conference 14 Source: Social Media, Libraries, and Web 2.0: How American Libraries Are Using New Tools for Public Relations and to Attract New Users — Fourth Annual Survey, November 2011 (PDF). Columbia, S.C., South Carolina State Library, 2012
  • 15. Top Rated Social Media • ~1.2 billions users. • ~450 millions potential users from WhatsApp. May 20-22, 2014 2nd Lebanese Library Association General Conference 15 Image Source: Internet March 19, 2014
  • 16. Lebanese Academic Libraries using Facebook • ALBA-Bibliothèque ~575 likes, posts events, news, pictures, and new acquisitions. • AUB University Libraries ~2,546 likes, posts events, news, links, pictures, and highlights special collection. • BAU Libraries ~18 likes- Inactive since May 4, 2012. • Islamic University of Lebanon- Central Library ~585 likes, posts photos, contact, Twitter and Poll. • LAU Libraries ~2,196 likes, posts events, news, links, photos, twitter, Instagram, OCLC WorldCat, Videos, and New Thesis Guidelines. • NDU Libraries ~794 likes, posts events, news, links, and points users toward library resources and services such as OPAC, Ask a Librarian, FAQ’s, Staff Picks, Latest acquisitions, etc. • UOB Libraries ~564 likes, posts events, news, pictures, and videos. • USJ-Bibliothèque Orientale ~420 likes, posts events, news, pictures and Notes. 16May 20-22, 2014 2nd Lebanese Library Association General Conference
  • 17. Other Social Media used in Lebanese Academic Libraries Twitter LAU Libraries ~13 followers, under construction. AUB Libraries ~818 followers, sharing libraries activities and events. YouTube AUB Libraries uploaded one video only, published on Oct. 9, 2013; AUB Libraries Open Day 2013/14 ~37 views. Instagram LAU_Libraries ~138 followers, current images of LAU Libraries activities. Tumblr and Flickr Even though well known globally, they are not used by Lebanese Academic Libraries. N.B. Listings in slides 16 & 17 cannot pretend to be complete. Data collected when found on the net 17May 20-22, 2014 2nd Lebanese Library Association General Conference
  • 18. LAU Libraries Target To outreach students with a tool(s) they are familiar with Rely on Open Source tools (FBML, Meebo, etc…) May 20-22, 2014 2nd Lebanese Library Association General Conference 18
  • 19. LAU Libraries Experience • Joined Facebook in November 11, 2008. • 2194 likes. • Photos, Videos, Notes, Events, Announcements. • Twitter Instagram Online Catalog May 20-22, 2014 2nd Lebanese Library Association General Conference 19
  • 20. LAU Libraries Experience May 20-22, 2014 2nd Lebanese Library Association General Conference 20
  • 21. LAU Libraries & Facebook May 20-22, 2014 2nd Lebanese Library Association General Conference 21 1200 603 459 543 612 418 682 641 0 200 400 600 800 1000 1200 1400 visits AMICAL -OCLC Forum March 9, 2013 LOH event 2013, Byblos Campus How to get materials not available at LAU libraries? Use ILL/DDS Services RNL Final Exams schedule Book Exchange Day @ Your Library New Theses Guidelines “De-stress @Your Library!” event Come and check our Fiction’s Display at Byblos Library Danielle Steel’s week Don’t miss any updates Image Source: becsouthernsydney.com.au - March 02, 10:00 AM
  • 22. Marketing Events via FB: Library Open House May 20-22, 2014 2nd Lebanese Library Association General Conference 22
  • 23. Marketing via FB: De-Stress@Your Library 23May 20-22, 2014 2nd Lebanese Library Association General Conference
  • 24. LAU Libraries Facebook Visits May 20-22, 2014 2nd Lebanese Library Association General Conference 24 Photo Photo Note Note Photo Photo Note Note Status Note Status Status Status 09-Mar- 13 13-May- 13 22-May- 13 10-Jun- 13 12-May- 13 19-Jun- 13 19-Jun- 13 18-Jul- 13 29-Sep- 13 22-Oct- 13 22-Jan- 14 25-Feb- 14 10-Mar- 14 visits 1200 603 271 254 668 707 459 543 612 418 682 641 377 0 200 400 600 800 1000 1200 1400 Image Source: mombizcoach.com/ - March 13, 6:00 PM
  • 25. Marketing Services via FB: Reference Chat 25May 20-22, 2014 2nd Lebanese Library Association General Conference
  • 26. Marketing Resources via FB: OPAC 26May 20-22, 2014 2nd Lebanese Library Association General Conference
  • 27. Free Reference Services Zoho Chat is a web based chat system. You can access Zoho Chat using just a web browser and an internet connection. It does not need any software to be downloaded or installed N.B. Meebo acquired by Google in June 2012 Not free anymore New Tool Jelly: Jelly is a new way to search with pictures and people from your social networks. It's also people helping each other—something that's both meaningful and fun 27May 20-22, 2014 2nd Lebanese Library Association General Conference
  • 28. Traditional Librarians • “Traditional librarian is known as a person located in the library building carrying out the tasks like acquiring, organizing, preserving the printed documents besides helping the readers in locating the information needed by them” (Rao & Babu, 2001). • Librarians have been information providers for centuries. As a result, they have the opportunity to use modern tools and provide quicker, more complete, and more sophisticated service to their users. 28May 20-22, 2014 2nd Lebanese Library Association General Conference
  • 29. Librarians & Social Media • In the last decade, most library directors didn’t predict any role of Social Media in academic environment. • Librarians started using Social Media by displaying their status whether they were online or not. May 20-22, 2014 2nd Lebanese Library Association General Conference 29
  • 30. Librarians & Social Media Later on librarians used Social Media to: • Promote library services, workshops, and events. • Provide better access to information. • Enhance instruction. • Collect feedback from patrons. May 20-22, 2014 2nd Lebanese Library Association General Conference 30 Image Source: Internet March 19, 2014
  • 31. Changing Role of Librarians Traditional vs. Social • Traditional Librarian May 20-22, 2014 2nd Lebanese Library Association General Conference 31
  • 32. Changing Role of Librarians April 29, 2011 32
  • 33. Changing Role of Librarians 33 Source: infographic: Portrait of a {social} librarian Popular infographic shows breadth of librarian role By Colleen DeLory www.elsevier.com
  • 34. Librarians and Change • Librarians feel that they are threatened by new technologies. • Librarians lack some advanced technical skills when dealing with hardware and software. • Librarians are no longer the only source of information especially after the widespread of Internet. May 20-22, 2014 2nd Lebanese Library Association General Conference 34
  • 35. Q: Who’s the tech leader @your institution? May 20-22, 2014 2nd Lebanese Library Association General Conference 35
  • 36. 2nd Lebanese Library Association General Conference 36May 20-22, 2014
  • 37. Students & Social Media • Students enjoy the use of Social Media. • Students are more comfortable in using Social Media to communicate with others. • Library staff realized that Social Media provided a direct access to students’ ideas and suggestions. • Students are able to keep up-to-date with news & information from the library despite infrequent actual visits to the library. May 20-22, 2014 2nd Lebanese Library Association General Conference 37 Image Source: Internet March 13, 11:00 AM
  • 38. Benefits Social Media are beneficial for libraries in several ways, mainly to: • Outreach users with a tool (s) they are familiar with. • Market library resources, services and activities. • Keep the library as a social hub for all students. • Provide better access to information. • Collect feedback from users. May 20-22, 2014 2nd Lebanese Library Association General Conference 38 Image Source: Internet- March 13, 08:22 PM
  • 39. • While social networking websites appear to have benefits for libraries, their use generated new challenges. Benefits Challenges May 20-22, 2014 2nd Lebanese Library Association General Conference 39
  • 40. Challenges Social Media’s implementation in academic libraries created several challenges: Librarians • To accept the technological change in the profession. • To acquire basic technical skills. • To master, monitor, and administrate new technologies. • To build communication channels with students. May 20-22, 2014 2nd Lebanese Library Association General Conference 40 Image Source: Internet March 19, 2014
  • 41. Challenges (Cont’d) Library Administrators • To find the adequate budget and funds. • To dedicate more staff. • To provide high level training to library staff. Students • To avoid undesirable invasion of their privacy. May 20-22, 2014 2nd Lebanese Library Association General Conference 41 Image Source: Internet March 19, 2014
  • 42. Social Media Policies in Academic Libraries • EDUCAUSE Library SOCIAL MEDIA POLICIES. • Bucknell University Social Media Guidelines (dated April 1, 2011). • Drexel University Queen Lane Library Social Media Policy. • Duke University Social Media Policy Social Media Guidelines for Communicators (dated October 21, 2010). • UNH Social Media Guidelines (dated January 19, 2012). • University of Virginia Library Social Media Guide Social Media Guidelines and Special Issues (dated June 21, 2011).. 42May 20-22, 2014 2nd Lebanese Library Association General Conference
  • 43. Social Media Policies in Academic Libraries • Oregon State University Libraries Social Media Policy. • University of Baltimore Langsdale Library Langsdale Library Social Media Policy (dated March 20, 2013). • Walden University Library Social Networking Policy (dated January 15, 2013). • Washington State University Libraries Social Media Policy (dated August 8, 2011). Useful link: Is Your Use of Social Media FERPA Compliant? http://www.educause.edu/ero/article/your-use-social-media- ferpa-compliant 43May 20-22, 2014 2nd Lebanese Library Association General Conference
  • 44. Conclusion • The use of Social Media is increasing globally in type and usage. Consequently libraries cannot keep away from this trend. • Technological advances and users expectations enforce universities in general and libraries in particular to provide their services via a popular medium, i.e. -SOCIAL MEDIA- in order to encourage students’ participation and engagement. • Librarians skills need to be updated continuously to fulfill the ever growing demand of the Millennials; Accordingly Library Administrators need to allocate budget for staff professional development. 44May 20-22, 2014 2nd Lebanese Library Association General Conference
  • 45. References Arif, M., & Mahmood, K. (2012). The changing role of librarians in the digital world: Adoption of web 2.0 technologies by Pakistani librarians. Electronic Library, the, 30(4), 469-479. Benn, J., & McLoughlin, D. (2013). Facing our future: Social media takeover, coexistence or resistance? The integration of social media and reference services. IFLA World Library and Information Congress, 17 - 23 August 2013, Singapore. Berube, L. (2011). Do you web 2.0?: Public libraries and social networking. Oxford: Chandos. Bozarth, J. (2010). Social media for trainers: techniques for enhancing and extending learning. San Francisco: Pfeiffer. Chen, D. Y.T., Chu, S. K.W., & Xu, S. Q. (2012). How do libraries use social networking sites to interact with users. Proceedings of the American Society for Information Science and Technology, 49(1), 1-10. doi:10.1002/meet.14504901085. Chu, S. K. W., & Du, H. S. (2013). Social networking tools for academic libraries. Journal of Librarianship and Information Science, 45(1), 64-75. Clyde, L. A. (2004). Weblogs and libraries. Oxford : Chandos. Cordell, D. (2012). Skype and the embedded librarian. Library Technology Reports, 48(2), 8-11. http://search.proquest.com/docview/927128199?accountid=27870 Courtney, N. (2007). Library 2.0 and beyond: Innovative technologies and tomorrow's user. Westport, Conn.: Libraries Unlimited. Dickson, A., & Holley, R. P. (2010). Social networking in academic libraries: The possibilities and the concerns. New Library World, 111(11/12), 468-479. Drake, P. (2014). Is your use of social media FERPA compliant?. EDUCAUSE Review. Retrieved February 13, 2014 from http://www.educause.edu/ero/article/your-use-social- media-ferpa-compliant. Evans, W. (2009). Building library 3.0: Issues in creating a culture of participation. Oxford: Chandos Pub. Haliso, Y., & Ogungbeni, J. I., (2014). Internet VS library: Coping strategies for academic librarians in Lagos state, Nigeria. Information and Knowledge Management, 4. (1) pp. 58-64. 45May 20-22, 2014 2nd Lebanese Library Association General Conference
  • 46. References Hamilton, B. J. (2012). Introduction. Library Technology Reports, 48(2), 5-7, 2. Retrieved February 10, 2014, from http://search.proquest.com/docview/927128231?accountid=27870 Johnson, L., Adams Becker, S., Estrada, V., Freeman, A. (2014). NMC Horizon Report: 2014 Higher Education Edition. Austin, Texas: The New Media Consortium. Kroski, E. (2008). Web 2.0 for librarians and information professionals. New York: Neal-Schuman Publishers. Landis, C. (2010). A social networking primer for librarians. London : Facet Pub. Mishra, C. (2008). Social networking technologies (SITs) in digital environment: Its possible implications on libraries. NCDDP, 2008, Retrieved January 12, 2014, from http://eprints.rclis.org/16844/. Morris, T. (2010). All a twitter: A personal and professional guide to social networking with twitter. Indianapolis, Ind.: Que. Penzhorn, C. (2009). Quality through improved service: The implementation of social networking tools in an academic library. Just for You: Quality through Innovation, ’Proceedings of the 30th IATUL Conference, pp. 110-114. Rao, K. N., & Babu, K. (2001). Role of librarian in internet and world wide web environment. Informing Science, 4(1), 25-34. Stoeckel, S. & Sinkinson, C. (2013, Summer). Social Media. Tips and trends. Retrieved March 2, 2014, from http://www.ala.org/acrl/sites/ala.org.acrl/files/content/aboutacrl/directoryofleadership/sections/is/iswebsite/projpubs/tipsandtrends/2013summer.pdf Social Media, what we think about! (2014). Retrieved March 15, 2014 from http://www.scoop.it/t/social-media-what-we-think-about. Social Networking Librarian: Exploring Social Networks and Technologies in in Libraries. Retrieved March 15, 2014, from http://socialnetworkinglibrarian.com. Websites: • Facebook: https://www.facebook.com/ and WhatIs.Com http://whatis.techtarget.com/definition/Facebook • Instagram: http://instagram.com/ • Youtube: http://www.youtube.com/ • Flickr: https://www.flickr.com/ • Twitter: https://twitter.com/ • Tumblr: https://www.tumblr.com/ • SlideShare: http://www.slideshare.net/ 46May 20-22, 2014 2nd Lebanese Library Association General Conference