The User Journey - How to create and pitch
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Everyone has an opinion about how a design should work and knowing what tools to use to make sure your voice is heard can make or break your career as a UX Designer. A well created user journey allows the UX Designer to effectively shepherd the user\\\'s goals into the design process, will dramatically reduce friction between stakeholders and raise the profile of the UX practice within the organization. In this presentation, you will learn the following: - Who to include in the user journey creation process - When in the design process to use it - What components are used to build one - How to effectively pitch one
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The User Journey - How to create and pitch
- 1. User Journey Workshop | 1 User Journey We make digital experiences worth experiencing @denislesak
- 2. User Journey Workshop | 2 • How to create a user journey • How to pitch a user journey What You Will Learn
- 3. User Journey Workshop | 3 Business Goals User Goals Business Requirem ents BestIn Class Audit U serInterview s U serPersonas Site M apU serJourney W irefram es U IReviewU AT Review U sability Testing Studio Design Process Results Review Where The User Journey Fits
- 4. User Journey Workshop | 4 • Business Goals • Business Value Proposition • User Goals • User Profile • High Level Steps • User Tasks At Each Step • User Goals At Each Step • User Emotions At Each Step • Time Estimate • Other Supporting Information Components
- 5. User Journey Workshop | 5 • Establish A Frame Of Reference • Gain Consensus • Build Momentum For Your POY • Head Off Inefficient Dialogue During Wireframe Stage • Move Conversation Away From “How It Looks” and “I Don’t Like That” • Move Conversation Towards “Does This Solve The Problem” and “Does This Reduce Steps” • Keeps Your Focus On The Correct Goals - The User Goals
- 6. User Journey Workshop | 6 Setster
- 7. User Journey Workshop | 7 Setster
- 8. User Journey Workshop | 8 Setster
- 9. User Journey Workshop | 9 Setster
- 10. User Journey Workshop |10 Setster
- 11. User Journey Workshop |11 Setster
- 12. User Journey Workshop |12 Setster
- 13. User Journey Workshop |13 Setster
- 14. User Journey Workshop |14 Hautelook
- 15. User Journey Workshop |15 Hautelook
- 16. User Journey Workshop |16 Hautelook
- 17. User Journey Workshop |17 Hautelook
- 18. User Journey Workshop |18 Desk Drop
- 19. User Journey Workshop |19 Desk Drop
- 20. User Journey Workshop |20 Desk Drop
- 21. User Journey Workshop |21 Desk Drop
- 22. User Journey Workshop |22 Desk Drop
- 23. User Journey Workshop |23 Service Titan
- 24. User Journey Workshop |24 Service Titan
- 25. User Journey Workshop |25 Service Titan
- 26. User Journey Workshop |26 Service Titan
- 27. User Journey Workshop |27 Service Titan
- 28. User Journey Workshop |28 Service Titan
- 29. User Journey Workshop |29 Service Titan
- 30. User Journey Workshop |30 Housecall Pro
- 31. User Journey Workshop |31 Housecall Pro
- 32. User Journey Workshop |32 Housecall Pro
- 33. User Journey Workshop |33 Housecall Pro
- 34. User Journey Workshop |34 Housecall Pro
- 35. User Journey Workshop |35 Housecall Pro
- 36. User Journey Workshop |36 • Business Goals • Business Value Proposition • Empathy Map • User Goals • User Profile • High Level Steps • User Tasks At Each Step • User Goals At Each Step • Time Estimate • Other Supporting Information Summary