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TLMC Corporate Presentation-v 1.2

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Anil Balan
Anil Balan

Last Mile is a consulting and training organization, offering services in the area of domain led software quality assurance and software testing.

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Transformation Services www.lastmileconsultants.com
The Last Mile Family Diwakar Menon Vallari Shah • 23 years of experience in • 20+ years of experience in Top leading large test 10 consulting firms transformational programs • Hands on delivery manager • Set up and delivered end-to- with design & architecture and end test programs for Fortune program management 500 customers expertise • Quality practitioner and • Managed end-to-end services speaker at industry leadership and product portfolios seminars Anil Balan Jyoti Prabhu • 20 years of experience in • 15 years of experience in delivering end-to-end test setting up and operationalising transformation programs test Centers of Excellence • Innovatively set up co-location • Certified 6-Sigma Blackbelt with centers to enhance test velocity focus on enhancing customer • Experience across multiple delight through cost and GEOs and varied sizes of process optimisations engagements • Deep experience in NASSCOM • Voted best for customer delight top 4 organisations amongst delivery peers
Our Consulting Services Specialist Test Services • Testing practice assessments • Test transformation consulting • Test Automation Assessment & Roadmap Test Bid Management Performance & Security Test Assessments • Test Process Management • Bid Structuring • Process Maturity Assessment • Solutioning • Process Improvement Roadmap • Estimation • Process Change Management • Commercial Models & SLA/KPI People Change Management Definition Consulting • Services Test Outsourcing Test Program Management • Vendor Assessment & Management • Program Organisation & Management • Business Case Definition • Reporting & Oversight • Outsourcing Model • Metrics & Analytics • Improvement Assessment & Oversight • Automation Management Test Center Of Excellence • Business Case Definition • Test Organisation Set up • Process Framework Set up • Competency Evaluation & Mapping • People Change Management • Business Case Definition
Specialist Test Services Better Customer Quality Cost Reduce Challenges Experience Improvement Optimization Time to Market Key Success Measures Test Test Performance & Testing Practise What we do Transformation Automation Security Testing Assessments Consulting Assessment Consulting Current State Assess Non Functional Assess Key Challenges Review Current Status Analysis Requirements Prioritize Provide Strategy & SWOT/TOWS Identify focus areas/tools transformation goals Roadmap Benefits Transformation Identify tools, predict Future Strategy Provide Strategy Planning & Education ROI TPMI (Test Practice Maturity Index) & Maturity Roadmap Implementation Support (Optional)
Test Center of Excellence Providing E2E Testing CoE Implementations Cost Challenges Quality Challenges Multiple Teams, Resource Optimization Diverse Practices Challenges Assess Define Build Operate CoE Setup Solution Test Framework Operational Competency Competency Metrics & Organization Definition Process Evaluation & Development & Success Mapping Certification Measures Outcome Focus People Focus Standard Practises Predictable Quality
Test Outsourcing Management Need to Optimize Skill/Capability Multiple Teams, Lack of Visibility of Costs Challenges Diverse Practices Business Benefits Assess Define Manage Track Outsourcing Management Vendor Business Case Operational Right Shoring Right Skilling Performance Assessments Definition Management Score Cards Outsourcing Outcome Focus Framework Risk Management KPI’s & SLA’s
Test Process Management Need to Standardize Need to define an Need to right skill Lack of Visibility of Operations improvement teams Business Benefits roadmap Assess Define Manage Track Test Process Management Maturity Process Change Improvement People Change Performance Assessments Management Roadmap Management Score Cards Improvement Standards Change Metrics Based Focus Framework Management Management
Test Program Management Multiple test Lack of alignment to Lack of Lack of visbility of test engagements spread business strategy optimization and progress and business across different vendors continuous outcomes improvement Assess Define Manage Track Program Management Vendor Business Case Operational Right Shoring Right Skilling Metrics & Rationalization Definition Management Analytics Program Management Outcome Focus Framework Risk Management Metrics Driven
Test Bid Management Need to upscale your Need to articulate Need to right- Need to estimate and service offerings your solution benefits shore and right- manage risks skill your offering Assess Define Manage Track Bid Management Bid Evaluation Business Case Solution Bid Structuring Commercial Customer Definition Articulation Modeling Interactions E2E Bid Delivery Collaborative Customer Focus Approach Total Confidentiality
Test Competency Management Need to align skills with service Need to enhance skills with Need objective offerings time assessment of skills Assess Define Manage Track Skills Management Map Existing Define Skill Define Assess Institutionalise Skill Base Targets Competency Performance Competency Model Roadmap Competency Quantitatively Driven Collaborative Focus Approach
Our Methodology • Focus on the Test Process Transforming • Getting the Right Test Skills Test • Leveraging the Right Test Technology Engagement • Minimization of Risk • Transparent Governance principles Test Management • Metrics and Analytics • Delivery of Test Benefits • Quantified Cost Savings Test Services • Maximizing RoI
The Last Mile Way • Customer Centricity – Keeping the customer needs at the core of what we do • Driven by leadership in thought – Change is never easy, rallying people around it is what we do • Pragmatic Innovation – Focused on the parameters of customer delight, quality, time and cost • Business outcome driven – The need to ensure that end outcomes are attained is what the journey is about
Accelerated Learning Services
Why Last Mile The Last Mile - is the final leg of making that leap and usually, the one fraught with the biggest challenges. It is here that you garner all that which you have learnt before, hone it and accelerate towards the finish, with a desire to be the best! The Last Mile recognizes this need and seeks to help you to deliver to the expectations of the stakeholders in your career, your organization and its customers.
Software Testing Industry Outlook Global Testing Off-shored Testing Indian Testing Revenues in USD Revenues in USD Revenues in USD Billion Billion Billion • Traditional Services - Testing bundled with development process • Independent Testing - Testing services provided by a team not part of the development team. Source: NASSCOM FY-2010
Software Testing Industry Outlook Testing Workforce - 63000 with a growth of 1.9% Share in Total IT Employees ~6.3% CAGR growth of ~20 per cent over last 4 years Source: NASSCOM FY-2010
The Last Mile Approach Challenges as we see: • Lack of industry led curriculum • Knowledge & skill gap between industry demands and existing talent • Less or minimal placement • Impact to college ratings - placement driven LMC' s Approach • Blend the curriculum with corporate needs • Integrate Technology & Domain Knowledge • Build Academia - Industry Convergence – to reduce skill gaps – increase industry interaction to bridge gap between books & reality – act as change enabler in student mindset- think like a manager – expose to business models, economic demands & technological innovation – inculcate corporate values & qualities like passion, integrity & commitment • Focus on Knowledge Creators, not just Knowledge Disseminators
Our Learning Offerings • Training – Last Mile offers a suite of onsite, public and customized in- company training programs in Software Testing, Testing Methodologies, Quality Management, Software Engineering & Management and Soft skills with emphasis on domain knowledge. • Certification – ISTQB – CSTE – CSTM etc.
The Last Mile Advantage Partnering with TLM gives you the advantage of leveraging: T: Testing expertise across domains Telecom Banking & Financial Services Healthcare L: Learning methodologies, tools and techniques Classroom eLearning Case studies M: Multi-faceted approach of understanding, learning that includes Soft skills, Aptitude and Reasoning
E-mail: contactus@lastmileconsultants.com www.lastmileconsultants.com

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TLMC Corporate Presentation-v 1.2

  • 2. The Last Mile Family Diwakar Menon Vallari Shah • 23 years of experience in • 20+ years of experience in Top leading large test 10 consulting firms transformational programs • Hands on delivery manager • Set up and delivered end-to- with design & architecture and end test programs for Fortune program management 500 customers expertise • Quality practitioner and • Managed end-to-end services speaker at industry leadership and product portfolios seminars Anil Balan Jyoti Prabhu • 20 years of experience in • 15 years of experience in delivering end-to-end test setting up and operationalising transformation programs test Centers of Excellence • Innovatively set up co-location • Certified 6-Sigma Blackbelt with centers to enhance test velocity focus on enhancing customer • Experience across multiple delight through cost and GEOs and varied sizes of process optimisations engagements • Deep experience in NASSCOM • Voted best for customer delight top 4 organisations amongst delivery peers
  • 3. Our Consulting Services Specialist Test Services • Testing practice assessments • Test transformation consulting • Test Automation Assessment & Roadmap Test Bid Management Performance & Security Test Assessments • Test Process Management • Bid Structuring • Process Maturity Assessment • Solutioning • Process Improvement Roadmap • Estimation • Process Change Management • Commercial Models & SLA/KPI People Change Management Definition Consulting • Services Test Outsourcing Test Program Management • Vendor Assessment & Management • Program Organisation & Management • Business Case Definition • Reporting & Oversight • Outsourcing Model • Metrics & Analytics • Improvement Assessment & Oversight • Automation Management Test Center Of Excellence • Business Case Definition • Test Organisation Set up • Process Framework Set up • Competency Evaluation & Mapping • People Change Management • Business Case Definition
  • 4. Specialist Test Services Better Customer Quality Cost Reduce Challenges Experience Improvement Optimization Time to Market Key Success Measures Test Test Performance & Testing Practise What we do Transformation Automation Security Testing Assessments Consulting Assessment Consulting Current State Assess Non Functional Assess Key Challenges Review Current Status Analysis Requirements Prioritize Provide Strategy & SWOT/TOWS Identify focus areas/tools transformation goals Roadmap Benefits Transformation Identify tools, predict Future Strategy Provide Strategy Planning & Education ROI TPMI (Test Practice Maturity Index) & Maturity Roadmap Implementation Support (Optional)
  • 5. Test Center of Excellence Providing E2E Testing CoE Implementations Cost Challenges Quality Challenges Multiple Teams, Resource Optimization Diverse Practices Challenges Assess Define Build Operate CoE Setup Solution Test Framework Operational Competency Competency Metrics & Organization Definition Process Evaluation & Development & Success Mapping Certification Measures Outcome Focus People Focus Standard Practises Predictable Quality
  • 6. Test Outsourcing Management Need to Optimize Skill/Capability Multiple Teams, Lack of Visibility of Costs Challenges Diverse Practices Business Benefits Assess Define Manage Track Outsourcing Management Vendor Business Case Operational Right Shoring Right Skilling Performance Assessments Definition Management Score Cards Outsourcing Outcome Focus Framework Risk Management KPI’s & SLA’s
  • 7. Test Process Management Need to Standardize Need to define an Need to right skill Lack of Visibility of Operations improvement teams Business Benefits roadmap Assess Define Manage Track Test Process Management Maturity Process Change Improvement People Change Performance Assessments Management Roadmap Management Score Cards Improvement Standards Change Metrics Based Focus Framework Management Management
  • 8. Test Program Management Multiple test Lack of alignment to Lack of Lack of visbility of test engagements spread business strategy optimization and progress and business across different vendors continuous outcomes improvement Assess Define Manage Track Program Management Vendor Business Case Operational Right Shoring Right Skilling Metrics & Rationalization Definition Management Analytics Program Management Outcome Focus Framework Risk Management Metrics Driven
  • 9. Test Bid Management Need to upscale your Need to articulate Need to right- Need to estimate and service offerings your solution benefits shore and right- manage risks skill your offering Assess Define Manage Track Bid Management Bid Evaluation Business Case Solution Bid Structuring Commercial Customer Definition Articulation Modeling Interactions E2E Bid Delivery Collaborative Customer Focus Approach Total Confidentiality
  • 10. Test Competency Management Need to align skills with service Need to enhance skills with Need objective offerings time assessment of skills Assess Define Manage Track Skills Management Map Existing Define Skill Define Assess Institutionalise Skill Base Targets Competency Performance Competency Model Roadmap Competency Quantitatively Driven Collaborative Focus Approach
  • 11. Our Methodology • Focus on the Test Process Transforming • Getting the Right Test Skills Test • Leveraging the Right Test Technology Engagement • Minimization of Risk • Transparent Governance principles Test Management • Metrics and Analytics • Delivery of Test Benefits • Quantified Cost Savings Test Services • Maximizing RoI
  • 12. The Last Mile Way • Customer Centricity – Keeping the customer needs at the core of what we do • Driven by leadership in thought – Change is never easy, rallying people around it is what we do • Pragmatic Innovation – Focused on the parameters of customer delight, quality, time and cost • Business outcome driven – The need to ensure that end outcomes are attained is what the journey is about
  • 14. Why Last Mile The Last Mile - is the final leg of making that leap and usually, the one fraught with the biggest challenges. It is here that you garner all that which you have learnt before, hone it and accelerate towards the finish, with a desire to be the best! The Last Mile recognizes this need and seeks to help you to deliver to the expectations of the stakeholders in your career, your organization and its customers.
  • 15. Software Testing Industry Outlook Global Testing Off-shored Testing Indian Testing Revenues in USD Revenues in USD Revenues in USD Billion Billion Billion • Traditional Services - Testing bundled with development process • Independent Testing - Testing services provided by a team not part of the development team. Source: NASSCOM FY-2010
  • 16. Software Testing Industry Outlook Testing Workforce - 63000 with a growth of 1.9% Share in Total IT Employees ~6.3% CAGR growth of ~20 per cent over last 4 years Source: NASSCOM FY-2010
  • 17. The Last Mile Approach Challenges as we see: • Lack of industry led curriculum • Knowledge & skill gap between industry demands and existing talent • Less or minimal placement • Impact to college ratings - placement driven LMC' s Approach • Blend the curriculum with corporate needs • Integrate Technology & Domain Knowledge • Build Academia - Industry Convergence – to reduce skill gaps – increase industry interaction to bridge gap between books & reality – act as change enabler in student mindset- think like a manager – expose to business models, economic demands & technological innovation – inculcate corporate values & qualities like passion, integrity & commitment • Focus on Knowledge Creators, not just Knowledge Disseminators
  • 18. Our Learning Offerings • Training – Last Mile offers a suite of onsite, public and customized in- company training programs in Software Testing, Testing Methodologies, Quality Management, Software Engineering & Management and Soft skills with emphasis on domain knowledge. • Certification – ISTQB – CSTE – CSTM etc.
  • 19. The Last Mile Advantage Partnering with TLM gives you the advantage of leveraging: T: Testing expertise across domains Telecom Banking & Financial Services Healthcare L: Learning methodologies, tools and techniques Classroom eLearning Case studies M: Multi-faceted approach of understanding, learning that includes Soft skills, Aptitude and Reasoning