Top Stone Showcase
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The document discusses an online training course for AutoZone store managers. It provides details on the clients, project objectives, learners, and learning environment. The target audience is 4,000 store managers across the US, Mexico, and Puerto Rico, with most being male, aged 20-50, and having at least a high school education plus experience ranging from 2 months to 30 years at AutoZone and as managers. The course will be delivered through an LMS and completed independently on store computers in a non-audio environment.
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Top Stone Showcase
- 4. The ClientKevin Thorn, LMS Administrator , AutoZoneSharmilaVenkata, Director of Training and Organizational DevelopmentAshley Pollock, Human Resource Generalist
- 5. The ProjectPuts customers firstCares about peopleStrives for exceptional performance Energizes others Embraces diversityHelps teams succeedLeadership Values
- 6. The Leadership Values ModelDiagnose the ProblemName the ProblemGain AlignmentSolve the ProblemFollow Up
- 7. The LearnersThe target audience for this course is approximately 4,000 store managers across the United States, Mexico, and Puerto Rico.85% males and 15% females age range 20s to 50sat least high school educationmechanical abilities2 months to 30 years of experience with AutoZone0 to 30 years of experience as a manager855 have less than one year of experience as a manager2009-2010 24% (921) were new to management
- 8. The Learning EnvironmentInsert image of a manager working at the computerdelivered through LMS
- 9. completed in the store
- 10. 90 to 120 days after workshop The Learning EnvironmentSCORM compliantCompleted in the store environment Store computers Non-audio environmentCompleted independentlyAvailable in Spanish
- 18. I wonder where Jacob is? He’s thirty minutes late coming back from his dinner break!
- 19. Diagnose the ProblemClick the button beside the option that you consider to be the best course of action for Jim.“Jacob, you’re awfully late coming back from your dinner break, and tonight has been really busy. You know it’s important for us to keep to our schedule so we can provide great customer service. It takes all of us to meet their automotive needs.”“Jacob, you’re awfully late coming back from your dinner break tonight. You’re usually so good about following the schedule. Can you explain why you were so late coming back from your break?”
- 20. Luther BradfuteImage and Content Development
- 21. Video clips from AutoZone Leadership Values workshop:
- 22. Video clips from AutoZone Leadership Values workshop:
- 23. Video clips from AutoZone Leadership Values workshop:
- 24. Video clips from AutoZone Leadership Values workshop:
- 25. Video clips from AutoZone Leadership Values workshop:
- 26. . . . We grab a still frame from the video using QuickTime . . .
- 27. . . . and lighten it up . . .
- 28. . . . and take away Jacob and remove part of Allison . . .
- 29. . . . and add a new manager . . .
- 30. . . . and add another AutoZoner . . .
- 31. . . . and here’s Bella . . .
- 32. . . . and here are Bella’s feet . . .
- 33. . . . and here’s Allen . . .
- 34. . . . and the top part of Jacob can go here . . .
- 35. . . . and now we crop out the other Allen, posterize it, and here’s the final image:
- 36. But then we changed the arrangement a bit:And added a word balloon and put the image into the formatted PowerPoint unit.
- 37. In our meeting this morning, I’d like to commend Jason for earning an Extra Miler award!
- 38. I do feel pulled between multiple priorities. It’s frustrating!It is hard to balance customer service and our other tasks. We all face that problem!Please remember our customers are always our first priority. Our AutoZone value “Puts Customers First.”
- 39. That’s an odd thing for Angie to say! I wonder if she understands how important being an Extra Miler is to us?
- 40. Yeah, I’m sorry I was so late. I’ve been having trouble with my car lately. After I had dinner I couldn’t get my car to start. By the time I could get it to start, I was late coming back to work.
- 41. Exactly! I’m glad you understand.Maybe now you’ll be more likely to look for opportunities to go the Extra Mile for a customer. It’s a very rewarding experience!I will do that.
- 42. Linda SadlerDesign, Development, and Evaluation
- 43. Development ToolsStructure of Each ModuleThumbnail for Interface
- 44. Storyboards
- 45. Site Map? What site map?
- 47. Formative EvaluationDr. Tom Reeves, from the University of GeorgiaHeuristic Evaluation for E-Learning Protocol
- 50. Lessons LearnedImportance of file management.Staying on task.Value of rapid prototyping.Need for more usability testing throughout.