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turn2me.org - Promoting Positive Mental Health Online

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Oisin Thomas Scollard
Oisin Thomas Scollard

An intro into the work and vision of online mental healthcare and wellbeing organisation www.turn2me.org

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preventing suicide Promoting Positive Mental Health
Who we are Turn2me was founded in 2009 stemming from the very personal experience of brothers Oisin and Diarmuid Scollard who lost their brother, Cormac, to suicide in 2003. The vision was to create ‘A Lifeline Online’ for everyone over 18, everywhere.
Our Vision We see a world where mental health issues are accepted and support is always accessible through psychology and technology working together to provide A Lifeline Online to everyone over 18 everywhere.
Our Values We aim to achieve our vision and adhere to our core values through a unique combination of psychology, professionals and technology. ANONYMITY Our services are designed to allow each user to access supports whilst retaining control over their right to privacy. DIGNITY & RESPECT Our services are here to de-stigmatise mental health and make it acceptable and accessible for people in society to talk openly about the state of their mental health and mental wellbeing without judgment. ACCESSIBILITY Through our online resource centre, our services are available to everyone within the global community 365 days per year.
Internet Based Interventions Although there is an increasing recognition of mental health issues around the world, accessibility to healthcare has been a key problem, with specialist access in psychiatry restricted to only about 10% (Wang et al., 2005). In fact, less than a third of all patients get access to basic care (e.g. seeing a primary- care physician), and the majority (two-thirds) receives no access at all (Wang et al., 2005). Developing appropriate support strategies for the vast majority, especially for highly prevalent problems, such as mood disorders, anxiety disorders and substance-use disorders, is a critical public health challenge. Online interventions have the potential to address this gap for a variety of disorders and problems, including substance abuse, depression, anxiety, lack of social skills and panic disorders (Barak, Hen, Boniel-Nissim, & Shapira, 2008; Marks, Cavanagh, & Gega, 2007) With Internet-based interventions (IBIs), clients can be supported in a variety of different ways, from screening to structured assessments, and from guided self-help to sophisticated expert-system-based treatments. The level of therapist involvement can vary from no assistance or minimal therapist contact by e-mail or telephone, to the amount of involvement as seen in classic individual therapy. Thus, it may be possible to reduce the therapist involvement time while maintaining efficacy (Wright et al., 2005) As a supplement to professional therapy, online interventions require less overall therapist contact time, thereby reducing costs, while improving treatment accessibility (Andrews et al. 2010)
Awards
What we do Using Technology and Psychology we have developed a platform where people in distress can access support at times they need it most which will be monitored by professionals and will do real-time risk assessment through user inputs and behaviours We can identify risks scalably and offer appropriate supports to users and through our platform monitor progress and repeated re-evaluations. We have helped over 50,000 members from 176 Countries Members remain anonymous and all our services are monitored by trained volunteers and professionals to ensure the safety of our members
Our Support Model We provide a 3 tiered approach to mental wellbeing Tier 1 – Self Support An information Centre Thought Catcher – mood measuring tool Tier 2 – Peer-Moderated Peer Support Online Support Groups Tier 3 – Professional Support Free Online Counselling Online Counselling (competitively priced or subsidised) Professional monitoring of users Structured Online Support Groups Mood Skills eLearning Modules
How does this work? We provide a 3 tiered approach to mental wellbeing Tier 1 – Self Support In our new system this will be the entry point, thoughts, feelings Professional monitoring of users and risks Users can be invited/directed into services Tier 2 – Peer-Moderated Peer Support Scalable and peer, but professionally facilitated Risks analysed in real-time for greater monitoring Tier 3 – Professional Support Smallest number of users will need this. Professionals will invite in mostly and continue monitoring Surveys and analysis will be used for effectiveness Users Tier 1 Tier 2 Tier 3
Technical stuff Algorithms Risk assessment in real-time User inputs (Thoughts/moods) User behaviours Linguistic signals/patterns Professional Inputs/Notes Flagged to professional team Monitor in Tier 1 Direct/Invite to Tier 2 or 3 Sign post to emergency services + + / Real-time monitoring by professionals + =
Platform and software licensing • For bringing your services online safely and securely • 3 Tier model (or parts of) licensing • Secure platform hosting Consultancy • Platform implementation consultancy • Online mental health services consultancy • Policies and Procedures consultancy • Clinical procedures consultancy Training • Platform training • Online mental health service delivery training • Clinical and counsellor training Users Tier 1 Tier 2 Tier 3 Our Service Offerings
Our Service Offerings
Effectiveness To date, we have made the following impact: • Thought leader in the IBI space and recognised as such. • Directly helping over 120 people per week. • First organisation in Ireland to offer both professional online support groups and 1-to-1 professional online counselling and have that state funded. • We have an average of 30,000 visitors and over 94,000 page views to our site per month. • 9/10 respondents have said they have found our Online Supports Groups beneficial with 100% saying that the site has helped them cope in times of distress.
2,500 1,500 800 80% New members register with Turn2me.org per month 120+ users are being helped directly each week from all parts of the UK between the ages of 18-67 On average 2,500 applications are received for professional therapeutic services each year, xx% are from the UK The Above table shows the number of visits from countries in the UK in the last year alone. Visitors to Turn2me.org are on their first visit, 20% being return users An average of 1,500 people receive clinical support services from Turn2me.org every 6 months. 1st Visitors to Turn2me.org + 50,000 page views on average per month 20,000 18-67 The Facts and Figures Country Users England 128,046 Scotland 9,412 Wales 5,683 N.Ireland 2,903
Dedicated to the memory of Cormac Scollard 1969 - 2003

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turn2me.org - Promoting Positive Mental Health Online

  • 2. Who we are Turn2me was founded in 2009 stemming from the very personal experience of brothers Oisin and Diarmuid Scollard who lost their brother, Cormac, to suicide in 2003. The vision was to create ‘A Lifeline Online’ for everyone over 18, everywhere.
  • 3. Our Vision We see a world where mental health issues are accepted and support is always accessible through psychology and technology working together to provide A Lifeline Online to everyone over 18 everywhere.
  • 4. Our Values We aim to achieve our vision and adhere to our core values through a unique combination of psychology, professionals and technology. ANONYMITY Our services are designed to allow each user to access supports whilst retaining control over their right to privacy. DIGNITY & RESPECT Our services are here to de-stigmatise mental health and make it acceptable and accessible for people in society to talk openly about the state of their mental health and mental wellbeing without judgment. ACCESSIBILITY Through our online resource centre, our services are available to everyone within the global community 365 days per year.
  • 5. Internet Based Interventions Although there is an increasing recognition of mental health issues around the world, accessibility to healthcare has been a key problem, with specialist access in psychiatry restricted to only about 10% (Wang et al., 2005). In fact, less than a third of all patients get access to basic care (e.g. seeing a primary- care physician), and the majority (two-thirds) receives no access at all (Wang et al., 2005). Developing appropriate support strategies for the vast majority, especially for highly prevalent problems, such as mood disorders, anxiety disorders and substance-use disorders, is a critical public health challenge. Online interventions have the potential to address this gap for a variety of disorders and problems, including substance abuse, depression, anxiety, lack of social skills and panic disorders (Barak, Hen, Boniel-Nissim, & Shapira, 2008; Marks, Cavanagh, & Gega, 2007) With Internet-based interventions (IBIs), clients can be supported in a variety of different ways, from screening to structured assessments, and from guided self-help to sophisticated expert-system-based treatments. The level of therapist involvement can vary from no assistance or minimal therapist contact by e-mail or telephone, to the amount of involvement as seen in classic individual therapy. Thus, it may be possible to reduce the therapist involvement time while maintaining efficacy (Wright et al., 2005) As a supplement to professional therapy, online interventions require less overall therapist contact time, thereby reducing costs, while improving treatment accessibility (Andrews et al. 2010)
  • 7. What we do Using Technology and Psychology we have developed a platform where people in distress can access support at times they need it most which will be monitored by professionals and will do real-time risk assessment through user inputs and behaviours We can identify risks scalably and offer appropriate supports to users and through our platform monitor progress and repeated re-evaluations. We have helped over 50,000 members from 176 Countries Members remain anonymous and all our services are monitored by trained volunteers and professionals to ensure the safety of our members
  • 8. Our Support Model We provide a 3 tiered approach to mental wellbeing Tier 1 – Self Support An information Centre Thought Catcher – mood measuring tool Tier 2 – Peer-Moderated Peer Support Online Support Groups Tier 3 – Professional Support Free Online Counselling Online Counselling (competitively priced or subsidised) Professional monitoring of users Structured Online Support Groups Mood Skills eLearning Modules
  • 9. How does this work? We provide a 3 tiered approach to mental wellbeing Tier 1 – Self Support In our new system this will be the entry point, thoughts, feelings Professional monitoring of users and risks Users can be invited/directed into services Tier 2 – Peer-Moderated Peer Support Scalable and peer, but professionally facilitated Risks analysed in real-time for greater monitoring Tier 3 – Professional Support Smallest number of users will need this. Professionals will invite in mostly and continue monitoring Surveys and analysis will be used for effectiveness Users Tier 1 Tier 2 Tier 3
  • 10. Technical stuff Algorithms Risk assessment in real-time User inputs (Thoughts/moods) User behaviours Linguistic signals/patterns Professional Inputs/Notes Flagged to professional team Monitor in Tier 1 Direct/Invite to Tier 2 or 3 Sign post to emergency services + + / Real-time monitoring by professionals + =
  • 11. Platform and software licensing • For bringing your services online safely and securely • 3 Tier model (or parts of) licensing • Secure platform hosting Consultancy • Platform implementation consultancy • Online mental health services consultancy • Policies and Procedures consultancy • Clinical procedures consultancy Training • Platform training • Online mental health service delivery training • Clinical and counsellor training Users Tier 1 Tier 2 Tier 3 Our Service Offerings
  • 13. Effectiveness To date, we have made the following impact: • Thought leader in the IBI space and recognised as such. • Directly helping over 120 people per week. • First organisation in Ireland to offer both professional online support groups and 1-to-1 professional online counselling and have that state funded. • We have an average of 30,000 visitors and over 94,000 page views to our site per month. • 9/10 respondents have said they have found our Online Supports Groups beneficial with 100% saying that the site has helped them cope in times of distress.
  • 14. 2,500 1,500 800 80% New members register with Turn2me.org per month 120+ users are being helped directly each week from all parts of the UK between the ages of 18-67 On average 2,500 applications are received for professional therapeutic services each year, xx% are from the UK The Above table shows the number of visits from countries in the UK in the last year alone. Visitors to Turn2me.org are on their first visit, 20% being return users An average of 1,500 people receive clinical support services from Turn2me.org every 6 months. 1st Visitors to Turn2me.org + 50,000 page views on average per month 20,000 18-67 The Facts and Figures Country Users England 128,046 Scotland 9,412 Wales 5,683 N.Ireland 2,903
  • 15. Dedicated to the memory of Cormac Scollard 1969 - 2003