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TurningWorkplacesIntoSmartSpaces_Kocher

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The document discusses how social software can be used to turn workplaces into smart spaces that facilitate knowledge sharing and collaboration. It notes that organizations waste brainpower and time due to lack of communication and knowledge sharing. Social tools like wikis, blogs and bookmarks can help by allowing people to more easily find information, ask questions, share expertise and learn from each other. Examples are provided of how different organizations have implemented social software to enhance information sharing, team collaboration, innovation and internal communication. Challenges to adoption like resistance to change and information literacy are also addressed.

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Turning workplaces into smart spaces Hemma Kocher, www.headshift.com, hemma@headshift.com June 2007 - Microlearning2007, Innsbruck
About Headshift headshift is a social software consulting and development group who apply emerging tools and ideas to the real-world needs of organisations: consulting & engagement prototyping and experimentation development and integration
What’s happening today • We are wasting a lot of brainpower in organisations • We are wasting a lot of time with e-mails and in meetings
Knowledge • ‘Knowledge is not a tree, but a pile of leaves.’ • New problems, new challenges, new ideas
Better and more opportunities to... • Talk to each other and share expertise • Ask questions • Get a group together to find an answer or solution for a problem • Observe and watch what and how other people do things • Browse and search for answers • Create and produce something together • Compare different ideas • Invent • Explore a new territory • Encounter tacit knowledge
Better and more opportunities to... Learn from each other!
Social software • Is people driven • Lightweight • Makes information and people find you
Key elements of ‘enterprise 2.0’ • Social tools (blog, wiki, tagging, bookmarking, IM) • An ecosystem of data (RSS, microformats, APIs) • Subscription and aggregation (feeds, people, places • Participatory culture (co-production, discussion) • Social search
Collaborative, community based learning • Learning is problem and content driven • Organising knowledge that is significant and relevant to people • Discussion and reflection • Co-production • Personalised formal and informal knowledge and learning spaces
Towards collaborative intelligence • Communities of practice • Networked individualism
Some concrete use cases • Information and knowledge sharing • Collaboration in and between teams • Innovation and R&D • Internal communication • Social networks and communities
Information and knowledge sharing
Information and knowledge sharing NHSi Knowledge sharing network • Knowledge sharing communities based around clinical networks
Information and knowledge sharing
Information and knowledge sharing
Information and knowledge sharing
Information and knowledge sharing Group-based informal knowledge sharing within a large law firm • Blended social tools for group- based collaboration, awareness and co-production of documents
Collaboration within teams
Collaboration within teams Worldwide Business Unit within BP • Blogs, wikis, social bookmarking and personal profiles to create better awareness of what people are doing
Innovation and R&D
Innovation and R&D Innovation Network for Marketing • Wiki-based idea generation, blog, video interviews and podcasts to identify and promote innovation
Internal communication
Internal communication Wiki-based Intranet • The Commission for Rural Communities uses a wiki as its Intranet platform to encourage greater participation
Social networks and communities
Social networks and communities Distributed learning community • Young entrepreneurs using a wiki- based learning community to overcome physical distance
Networked individualism
Building a better personal radar • Build a better radar, use social tools and trust to make decisions • More peripheral, contextual information flows • Less dependency on e-mail • Better findability, not storage
Sharing = scaling and... ...building trust
Software is not enough To reach second wave adopters, we need to create ‘situated’ applications that are mapped to existing practice in order to make them relevant & contextual. Engaging people with new ways of working is not easy.
Learning ≠ training • Structured training and object based learning are suited for repetitive jobs • Learning is about connections and content • IT systems need to augment, not manage learning.
We live, we learn • Learning is interaction • Learning is social
And what about... • Time • Resistance • Tool competency • Information literacy • Different learner types • Changing the workplace - changes in behaviour
Thank you! Photos courtesy of Flickr using Creative Commons license http://www.flickr.com/photos/kokogiak/6274404/ http://www.flickr.com/photos/victoriapeckham/164175205/ http://www.flickr.com/photos/markrjones/47761183/ http://www.flickr.com/photo_zoom.gne?id=52759426 http://www.flickr.com/photos/tedguy49/250658182/ http://www.flickr.com/photos/dcjohn/74907741/ http://www.flickr.com/photos/arbron/77094898/ http://www.flickr.com/photo_zoom.gne?id=54539889 http://www.flickr.com/photos/sgt_spanky/35811144/ http://www.flickr.com/photos/backpackphotography/257026830/ http://www.flickr.com/photo_zoom.gne?id=123147019&size=o http://www.flickr.com/photos/brianboulos/36957265/ http://www.flickr.com/photos/violator3/93589371/ http://www.flickr.com/photo_zoom.gne?id=205125227&size=m http://flickr.com/photos/28329123@N00/392316333/ http://www.flickr.com/photo_zoom.gne?id=557730963&size=m http://www.flickr.com/photo_zoom.gne?id=97828474&size=l http://www.flickr.com/photo_zoom.gne?id=465436083&size=l This presentation was not for direct commercial use, but if any photographer objects to the inclusion of their material then we shall happily remove it.

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TurningWorkplacesIntoSmartSpaces_Kocher

  • 1. Turning workplaces into smart spaces Hemma Kocher, www.headshift.com, hemma@headshift.com June 2007 - Microlearning2007, Innsbruck
  • 2. About Headshift headshift is a social software consulting and development group who apply emerging tools and ideas to the real-world needs of organisations: consulting & engagement prototyping and experimentation development and integration
  • 3. What’s happening today • We are wasting a lot of brainpower in organisations • We are wasting a lot of time with e-mails and in meetings
  • 4. Knowledge • ‘Knowledge is not a tree, but a pile of leaves.’ • New problems, new challenges, new ideas
  • 5. Better and more opportunities to... • Talk to each other and share expertise • Ask questions • Get a group together to find an answer or solution for a problem • Observe and watch what and how other people do things • Browse and search for answers • Create and produce something together • Compare different ideas • Invent • Explore a new territory • Encounter tacit knowledge
  • 6. Better and more opportunities to... Learn from each other!
  • 7. Social software • Is people driven • Lightweight • Makes information and people find you
  • 8. Key elements of ‘enterprise 2.0’ • Social tools (blog, wiki, tagging, bookmarking, IM) • An ecosystem of data (RSS, microformats, APIs) • Subscription and aggregation (feeds, people, places • Participatory culture (co-production, discussion) • Social search
  • 9. Collaborative, community based learning • Learning is problem and content driven • Organising knowledge that is significant and relevant to people • Discussion and reflection • Co-production • Personalised formal and informal knowledge and learning spaces
  • 10. Towards collaborative intelligence • Communities of practice • Networked individualism
  • 11. Some concrete use cases • Information and knowledge sharing • Collaboration in and between teams • Innovation and R&D • Internal communication • Social networks and communities
  • 13. Information and knowledge sharing NHSi Knowledge sharing network • Knowledge sharing communities based around clinical networks
  • 17. Information and knowledge sharing Group-based informal knowledge sharing within a large law firm • Blended social tools for group- based collaboration, awareness and co-production of documents
  • 19. Collaboration within teams Worldwide Business Unit within BP • Blogs, wikis, social bookmarking and personal profiles to create better awareness of what people are doing
  • 21. Innovation and R&D Innovation Network for Marketing • Wiki-based idea generation, blog, video interviews and podcasts to identify and promote innovation
  • 23. Internal communication Wiki-based Intranet • The Commission for Rural Communities uses a wiki as its Intranet platform to encourage greater participation
  • 24. Social networks and communities
  • 25. Social networks and communities Distributed learning community • Young entrepreneurs using a wiki- based learning community to overcome physical distance
  • 27. Building a better personal radar • Build a better radar, use social tools and trust to make decisions • More peripheral, contextual information flows • Less dependency on e-mail • Better findability, not storage
  • 28. Sharing = scaling and... ...building trust
  • 29. Software is not enough To reach second wave adopters, we need to create ‘situated’ applications that are mapped to existing practice in order to make them relevant & contextual. Engaging people with new ways of working is not easy.
  • 30. Learning ≠ training • Structured training and object based learning are suited for repetitive jobs • Learning is about connections and content • IT systems need to augment, not manage learning.
  • 31. We live, we learn • Learning is interaction • Learning is social
  • 32. And what about... • Time • Resistance • Tool competency • Information literacy • Different learner types • Changing the workplace - changes in behaviour
  • 33. Thank you! Photos courtesy of Flickr using Creative Commons license http://www.flickr.com/photos/kokogiak/6274404/ http://www.flickr.com/photos/victoriapeckham/164175205/ http://www.flickr.com/photos/markrjones/47761183/ http://www.flickr.com/photo_zoom.gne?id=52759426 http://www.flickr.com/photos/tedguy49/250658182/ http://www.flickr.com/photos/dcjohn/74907741/ http://www.flickr.com/photos/arbron/77094898/ http://www.flickr.com/photo_zoom.gne?id=54539889 http://www.flickr.com/photos/sgt_spanky/35811144/ http://www.flickr.com/photos/backpackphotography/257026830/ http://www.flickr.com/photo_zoom.gne?id=123147019&size=o http://www.flickr.com/photos/brianboulos/36957265/ http://www.flickr.com/photos/violator3/93589371/ http://www.flickr.com/photo_zoom.gne?id=205125227&size=m http://flickr.com/photos/28329123@N00/392316333/ http://www.flickr.com/photo_zoom.gne?id=557730963&size=m http://www.flickr.com/photo_zoom.gne?id=97828474&size=l http://www.flickr.com/photo_zoom.gne?id=465436083&size=l This presentation was not for direct commercial use, but if any photographer objects to the inclusion of their material then we shall happily remove it.