UX STRAT Online 2021 Presentation by Dr. Jofish Kaye, Anthem
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These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Strategy & Organization for AI & UX in Healthcare"
Dr. Jofish Kaye
Anthem: Senior Director of Interaction Design & AI
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UX STRAT Online 2021 Presentation by Dr. Jofish Kaye, Anthem
1. Strategy &
Organization
for AI & UX
in Healthcare
Bridging AI & UX
DePaul Showcase
6 November 2021
Jofish Kaye, Ph.D
Senior Director of IxD & AI
Anthem Health Platforms
2. Nokia Research Center
B.S Brain & Cognitive Science MIT
M.S. Media Arts & Science, Media Lab
Ph.D Information Science
Cornell
Consulting Assistant
Professor
Stanford d.School, CS
Yahoo Labs & Flickr Mozilla Anthem Health Platforms
Co-Chair, CHI 2016
A quick introduction
4. 4
What’s the role of UX in AI
& Strategy?
(or: where are we going?)
Recommendations in UX, AI, Health
Case study: UX of AI
Recommendations in Health
1. Show Context
2. Show your work
3. Respect expertise
4. Predict and forecast
Ways of knowing in UX, AI, & Health
5. 5
What’s the role of UX in AI
& Strategy?
(or: where are we going?)
Recommendations in UX, AI, Health
Case study: UX of AI
Recommendations in Health
1. Show Context
2. Show your work
3. Respect expertise
4. Predict and forecast
Ways of knowing in UX, AI, & Health
11. 11
Sperl-Hillen et al (2010): Outpatient EHR-Based Diabetes Clinical Decision Support That Works: Lessons Learned From Implementing Diabetes Wizard. Diabetes
Spectrum 2010 Jul; 23(3): 150-154. https://doi.org/10.2337/diaspect.23.3.150
12. 12
What’s the role of UX in AI
& Strategy?
(or: where are we going?)
Recommendations in UX, AI, Health
Case study: UX of AI
Recommendations in Health
1. Show Context
2. Show your work
3. Respect expertise
4. Predict and forecast
Ways of knowing in UX, AI, & Health
14. A few facts about diabetes
• 34M Americans have diabetes, ~95% T2D, similar levels globally
• 1/4 of all healthcare spend in the US
• Diabetes is measured by a blood test, HbA1c
Non-diabetic <5.6%
Prediabetic 5.6%-6.5%
Diabetic >6.5%
• People with diabetes are at higher risk for blindness, kidney failure, heart
disease, stroke, amputation and premature death.
14
https://www.cdc.gov/diabetes/basics/type2.html
15. Deep learning for diabetes
15
Paper under review; preprint available
16. 16
“Figure S2. Forest plot results of
NMA for clinical subgroup 1
Average treatment effect of
medication combinations for
insulin naïve, under 65 and CCI<=2
stratum. Treatment cohort size is
annotated (sz).”
17. 17
“Figure S2. Forest plot results of
NMA for clinical subgroup 1
Average treatment effect of
medication combinations for
insulin naïve, under 65 and CCI<=2
stratum. Treatment cohort size is
annotated (sz).”
20. 2. Show your work
20
Factors influencing the probability of hospital admission. Baseline is 12%; this patient has a 29% likelihood.
21. 3. Respect Expertise
21
X% of doctors prescribed a
beta blocker for patients
like this. Learn more
Data on Y0,000 patients like
this suggests ACE inhibitors
work Z% better than beta
blockers on similar patients.
Learn More
✓
✓
High blood pressure:
Recommend beta blocker.
X
Chart: https://www.myhealth.va.gov/mhv-portal-
web/ss20190822-track-health-blood-pressure.
Recommendations are entirely faked. This is not medical
advice. Not that kinda doctor.
22. 4. Predict and forecast
22
Note: This example does show uncertainty in
predictions, but inaccurately shows the relative
probabilities, only the span of possibilities.
0
50
100
150
200
250
300
1-Jun-16
1-Sep-16
1-Dec-16
1-Mar-17
1-Jun-17
1-Sep-17
1-Dec-17
1-Mar-18
1-Jun-18
1-Sep-18
1-Dec-18
1-Mar-19
1-Jun-19
1-Sep-19
1-Dec-19
1-Mar-20
1-Jun-20
1-Sep-20
1-Dec-20
1-Mar-21
1-Jun-21
1-Sep-21
1-Dec-21
Blood Lipids
Rosuvastatin 5mg Total Serum HDL LDL Triglycerides
Note: This example shows predictions, but only the highest probability.
23. 23
So what does that mean
strategically and
organizationally?
1. Show Context
2. Show your work
3. Respect expertise
4. Predict and forecast