WEBINAR: How Leaders Support and Build a Culture of Process Improvement
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Tools are important for problem-solvers, but what about leaders? What do they have in their toolkit to help build problem solvers? In this webinar, we'll discuss actions, mindsets and tools leaders have to support and build a culture of process improvement! In this 1-hour webinar, we will cover the 4 key leader roles in building a continuous improvement culture: - Create ideal conditions - Build problem-solving muscles - Identify key leader responsibilities - Strategize on the 4 components of Lean culture
WEBINAR: How Leaders Support and Build a Culture of Process Improvement
- 1. How Leaders Support and Build a Culture of Process Improvement Presented by Tracy O’Rourke
- 2. About Our Presenter • Managing Partner at GoLeanSixSigma.com • Co-Author of The Problem-Solver’s Toolkit • Co-host of the Just-In-Time Café Podcast Tracy O’Rourke /Tracy-ORourke @RourkeTracy 2
- 3. How to Interact Answer Polls! Ask a Question! 3
- 4. Where Are You From? Share your location in the Chat area! 4
- 5. Our Mission and Core Values Mission: Revolutionize the way people learn process improvement — making it easy for everyone everywhere to build their problem-solving muscles! 5 Cultivating Community We create an inclusive and positive space where people around the world connect with each other to learn and grow. Servant’s Heart At our core we are here to be of service to others as guides and teachers to encourage people’s success. Trailblazing Spirit We have the courage to challenge and inspire each other to create a constant state of awesomeness.
- 6. We’ve Helped People From… 6
- 7. Learning Objectives After attending this webinar you’ll be able to: • Explain a leader’s role in building culture • List the steps to reflect on current culture • Describe the 4 components of building a Continuous Improvement culture 7
- 8. Today’s Agenda • The 4 key leader roles in building a continuous improvement culture • Create ideal conditions • Build problem-solving muscles • Identify key responsibilities • Execute a plan - 4 components of Continuous Improvement culture 8
- 9. The Challenge: Changing Mindset Lean Six Sigma tools applied Existing management mindset and practices
- 10. Thawing the Frozen Middle 10 I’m not sure what I’m supposed to do to help lead continuous improvement!
- 11. 1. Create Ideal Conditions for Continuous Improvement to Thrive 11
- 12. Reduce Fear • Support a blame-free environment • Recognize behaviors that create a search for the guilty • Focus on the process, not the people • Recognize and acknowledge desired behaviors • Asking why • Calculated risk-taking • Making process problems visible 12
- 13. Make It Okay to Experiment 13
- 14. A Necessary Job of Leaders “Culture is created by what is tolerated and promoted.” - Dr. Henry Cloud -
- 15. Reflect on Current Culture • What are the organization’s cultural strengths? • How can we leverage those strengths? • What are the organization’s cultural weaknesses? • What will we do to address those weaknesses? 15
- 16. Stop – Start – Continue What do you want to START doing to help create a stronger Continuous Improvement culture? What do you want to CONTINUE doing to create a stronger Continuous Improvement culture? What do you want to STOP doing to help create a stronger Continuous Improvement culture? 16
- 17. Question for You 17 • Please enter your response in the Chat tab In order for your organization to build a stronger continuous improvement culture What do leaders need to Stop, Start or Continue to do?
- 18. Call to Action Go on a Tour • Tour an organization implementing Lean • Get inspired by others • Create a vision for your organization, dept or team • Reflect on current culture an create a plan 18
- 19. 2. Commit to Building Problem-Solving Muscles 19
- 20. Leader/Coach Challenge 20 Do three things better: 1. Do less telling 2. Learn to do more asking in the particular form of Humble Inquiry 3. Do a better job of listening and acknowledging Tracy O’Rourke and Edgar Schein
- 21. The Five Practices of Exemplary Leadership The Leadership Challenge by Jim Kouzes and Barry Posner 21
- 22. Embrace Exemplary Leadership Principles 22 • Create the vision • Communicate the vision broadly • Treat everyone with respect • Be a student – lifelong learner • Challenge the status quo • Help identify opportunities • Be a coach/mentor • Empower staff to improve • Recognize failed experiments • Recognize improvement successes Model the Way Inspire a Shared Vision Challenge the Process Enable Others to Act Encourage the Heart
- 23. Call to Action Invest in Your Own Growth as a Leader • Find a mentor to coach you • Find someone to coach • Take a 360 Leadership Assessment • Create an action plan to improve 23
- 24. 3. Clearly Define Leader Responsibilities 24
- 26. Sample: Actions for a Lean Six Sigma Champion 26 Promote a Continuous Improvement Culture Commit Time & Effort Enlist Others Remove fear in the organization Support a blame-free environment Continuous Improvement included in management goals & objectives Promote & reinforce making problems visible Help breakdown barriers to continuous improvement Participate in certification celebrations Promote dialogue of continuous improvement in staff meetings Attend kickoffs for Process Walks and Kaizen Events Participate as a sponsor in steering committee meetings Recruit employees in: Yellow Belt, Green Belt & Black Belt Follow-up on project work and success Influence key stakeholders Give continuous improvement a voice in strategic conversations
- 27. “People do not decide their futures, they decide their habits and their habits decide their futures.” - F.M. Alexander -
- 28. What Is Leader Standard Work? A set of daily, weekly actions or tools that leaders apply to build and sustain a continuous improvement mindset and culture.
- 29. “It’s easier to act your way into a new way of thinking, than to think your way into a new way of acting.” - Millard Fuller & Jay McNally - 29
- 30. Question for You 30 What continuous improvement responsibilities are clearly defined for your organizational leaders? • Please enter your response in the Chat tab
- 31. 4. Be Strategic With the 4 Components of Lean Culture 31
- 32. The Four Components of Building a Lean Culture Customers matter to us. We align around a common purpose. We can always do better. We treat everyone with respect. 32
- 33. Possible Roadmap Actions 33 Customer Focused Results Enterprise Alignment Continuous Improvement Cultural Enablers • Map Value Streams and Core Processes • Identify customers by process • Identify customer metrics by process • Identify opportunities for improvement from the Voice of Customer • Gather feedback from customers on processes • Build Vision, Mission, Values with Continuous Improvement • Develop Scorecards • Identify 6-18 Month Initiatives • Build a 12-18 month roadmap around executing the four components of Continuous Improvement culture • Build and execute a communication plan • Establish infrastructure and roles for supporting Continuous Improvement • Design and Deliver Continuous Improvement Training • Select and Execute Projects • Celebrate Success with Continuous Process Improvement • Plan Leadership and Employee Engagement • Conduct Training for Leadership Development • Employee Engagement Survey • Track Progress on Continuous Improvement and Make adjustments as needed
- 34. A Roadmap for the Four Components 34
- 35. Resources to Learn More 35
- 36. Call to Action Summary • Assess current culture • Use a simple tool: Stop-Start-Continue • Go on a Tour • Find a mentor and someone to coach • Create clear leader responsibilities • Build a plan with the 4 components of building a continuous improvement culture 36
- 37. Today We Covered 37 • The 4 key leader roles in building a continuous improvement culture • Create ideal conditions • Build problem-solving muscles • Identify key responsibilities • Execute a plan - the 4 components of Lean culture
- 38. Questions? 38
- 39. Getting Started Learn more by starting some more training! • White Belt Training & Certification (Training is FREE) • Yellow Belt Training & Certification (Training is FREE) • Green Belt Training & Certification • Black Belt Training & Certification • Lean Training & Certification Coupon Code: 20LEADER 20% discount on all courses! *Expires March 28, 2019 39
- 40. Go-Getter Membership 40 • Access to all Single Modules ($298 value) • Access to the Go-Getter Forums • Access to Go-Getter Exclusive Webinars • Support Tools ($226 value) • 20% discount on ALL of your purchases! $199 for 1 year access GoLeanSixSigma.com/ggm/
- 41. The Problem-Solver’s Toolkit 41 • Paperback and Kindle versions available on Amazon • The Problem-Solver’s Toolkit
- 42. Upcoming Webinar: March 21, 11am PST Register today at GoLeanSixSigma.com/webinars We’ll select upcoming webinars based on your feedback, so please share your feedback on the survey at the end of close of this webinar. 42
- 43. Just-In-Time Cafe Podcast Tune in at GoLeanSixSigma.com/cafe for the latest Lean Six Sigma news, easy ways to apply Lean Six Sigma and interviews with process improvement leaders like you! 43
- 44. Success Story Webinar Check out more success stories from Go-Getters just like you at GoLeanSixSigma.com/Success 44
- 45. Wonder Women of Quality Join us each month as we highlight another unsung hero of Quality! 45
- 46. Questions? 46
- 47. Thank You for Joining Us! More questions? Ask us at contact@goleansixsigma.com Click here to download free tools, templates, infographics and more! @GoLeanSixSigma/company/GoLeanSixSigma-com /GoLeanSixSigma 47