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Wendy Hug 2016 Resume Revised

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Wendy Hug has over 20 years of experience in healthcare executive roles including operating multiple assisted living and memory care facilities. She specializes in operations, strategic planning, quality improvement, financial management, marketing and regulatory compliance. Her experience includes executive director roles where she successfully managed daily operations, maintained high occupancy rates, implemented cost savings initiatives, and ensured compliance with regulations. She has a MBA in healthcare management and nursing home administration certification.

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WENDY M. HUG (414) 507-6676 • Wendyhug68@gmail.com HEALTHCARE EXECUTIVE Managed Care/Operations/Marketing/Finance Accomplished executive with extensive experience in compliance management for multiple for profit, long term care communities; including Dementia/Alzheimer, operational efficiency and cost-savings. Talented in leading people, building teams, improving and expanding long term care communities. Recognized for providing, visionary leadership that draws upon knowledge of multifaceted aspects of healthcare business. Areas of Expertise Multi-site Healthcare Operations, Strategic and Operational Planning, Quality and Performance Improvement, Budgeting and Financial Reporting, Relationship and Team Building, Expansion and Start-up of Managed Care, Decision-Making and Creative Problem Solving. PROFESSIONAL EXPERIENCE Executive Director 2014 - 2016 Dancing River, Grapevine, TX Provided management of daily operations for 84 units of a type B; assisted living and memory care community that included Alzheimer’s Certification. Manage 70+ staff schedule for round the clock care of multiple departments. Closely monitor and address residents and family members concerns by providing strong customer service and facilitate actions with physicians, pharmacies, social workers and hospice, home health and therapy organizations. Directly worked with; Management Organization and Owner/Investor. • Maintain 89-98% census through Marketing and Business Development • Ensure community and departments comply with federal, state and local regulations • Successful completion of Plan of Corrections for state surveys • New Resident Assessments and Individual Service Plans through Eldermark and CareManager • Monitored department budgets while improve organizational cost effectiveness with 20% savings and reduced overtime • Provided training, education and strategic coaching for Department Directors • Provided strategies, guidance, and execution to achieve financial and performance goals Executive Director of Operations and Business Development 2006 - 2014 SeniorMiniums Management Inc, Franklin, WI Provided management of daily operations for; three assisted living/memory care communities. Managed 100+ staff schedule for round the clock care of all departments within the facilities. Closely monitored and addressed residents and family members concerns by building long lasting relationships through strong customer service and facilitate actions with physicians, pharmacies, social workers and hospice/therapy organizations. • Maintain 95-100% census through Marketing and Business Development • Implemented Safety Program that resulted in 90% cost savings and liability reduction • Negotiated and managed contracts that leaded to increased operating revenues and enhanced service utilization • Ensured facilities and departments comply with federal, state and local regulations • Configured payroll, accounts receivable/payable through QuickBooks application and state funding entitlements • Monitored department budgets while improve organizational cost effectiveness; resulted in expansion of a 48 bed facility • Successful completion of Plan of Corrections for state surveys • Developed and implemented policy and procedure that improved quality and performance • Built a top-performing team of healthcare professionals and instilled a shared commitment to quality, empathetic patient care through managed human resource functions Compassionate Companions LLC. Non-Medical Home Health Care 2000-2006 Wendy Hug Founder and Owner, West Allis, WI Dispute Resolutions/Cash Applications 2003-2006 Manpower International Inc., Milwaukee WI Lease Administrator 2002-2003 Asset Development Group, Milwaukee, WI Marketing Director 2000-2002 Front Line Technologies, West Allis, WI Inside Sales/Customer Service Manager 1998-2000 Control Products Corporation, Grafton, WI EDUCATION & CERTIFICATIONS

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Capella University, Minneapolis, MN - MBA with a concentration in Healthcare Management, Cardinal Stritch University, Milwaukee, WI - Bachelors of Science in Managing Information Systems, Certifications Long Term Care Education, Chapel Hill, NC – Certified Texas Assisted Living Administrator, University of Wisconsin-Madison, Madison, WI - Certificate of Nursing Home Administration, Prevention, Investigation and Reporting Allegations of Caregiver Misconduct, Resident Rights, Recognizing, Reporting Neglect and Abuse, Block I, II and III (CBRF certifications),

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Wendy Hug 2016 Resume Revised

  • 1. WENDY M. HUG (414) 507-6676 • Wendyhug68@gmail.com HEALTHCARE EXECUTIVE Managed Care/Operations/Marketing/Finance Accomplished executive with extensive experience in compliance management for multiple for profit, long term care communities; including Dementia/Alzheimer, operational efficiency and cost-savings. Talented in leading people, building teams, improving and expanding long term care communities. Recognized for providing, visionary leadership that draws upon knowledge of multifaceted aspects of healthcare business. Areas of Expertise Multi-site Healthcare Operations, Strategic and Operational Planning, Quality and Performance Improvement, Budgeting and Financial Reporting, Relationship and Team Building, Expansion and Start-up of Managed Care, Decision-Making and Creative Problem Solving. PROFESSIONAL EXPERIENCE Executive Director 2014 - 2016 Dancing River, Grapevine, TX Provided management of daily operations for 84 units of a type B; assisted living and memory care community that included Alzheimer’s Certification. Manage 70+ staff schedule for round the clock care of multiple departments. Closely monitor and address residents and family members concerns by providing strong customer service and facilitate actions with physicians, pharmacies, social workers and hospice, home health and therapy organizations. Directly worked with; Management Organization and Owner/Investor. • Maintain 89-98% census through Marketing and Business Development • Ensure community and departments comply with federal, state and local regulations • Successful completion of Plan of Corrections for state surveys • New Resident Assessments and Individual Service Plans through Eldermark and CareManager • Monitored department budgets while improve organizational cost effectiveness with 20% savings and reduced overtime • Provided training, education and strategic coaching for Department Directors • Provided strategies, guidance, and execution to achieve financial and performance goals Executive Director of Operations and Business Development 2006 - 2014 SeniorMiniums Management Inc, Franklin, WI Provided management of daily operations for; three assisted living/memory care communities. Managed 100+ staff schedule for round the clock care of all departments within the facilities. Closely monitored and addressed residents and family members concerns by building long lasting relationships through strong customer service and facilitate actions with physicians, pharmacies, social workers and hospice/therapy organizations. • Maintain 95-100% census through Marketing and Business Development • Implemented Safety Program that resulted in 90% cost savings and liability reduction • Negotiated and managed contracts that leaded to increased operating revenues and enhanced service utilization • Ensured facilities and departments comply with federal, state and local regulations • Configured payroll, accounts receivable/payable through QuickBooks application and state funding entitlements • Monitored department budgets while improve organizational cost effectiveness; resulted in expansion of a 48 bed facility • Successful completion of Plan of Corrections for state surveys • Developed and implemented policy and procedure that improved quality and performance • Built a top-performing team of healthcare professionals and instilled a shared commitment to quality, empathetic patient care through managed human resource functions Compassionate Companions LLC. Non-Medical Home Health Care 2000-2006 Wendy Hug Founder and Owner, West Allis, WI Dispute Resolutions/Cash Applications 2003-2006 Manpower International Inc., Milwaukee WI Lease Administrator 2002-2003 Asset Development Group, Milwaukee, WI Marketing Director 2000-2002 Front Line Technologies, West Allis, WI Inside Sales/Customer Service Manager 1998-2000 Control Products Corporation, Grafton, WI EDUCATION & CERTIFICATIONS
  • 2. Capella University, Minneapolis, MN - MBA with a concentration in Healthcare Management, Cardinal Stritch University, Milwaukee, WI - Bachelors of Science in Managing Information Systems, Certifications Long Term Care Education, Chapel Hill, NC – Certified Texas Assisted Living Administrator, University of Wisconsin-Madison, Madison, WI - Certificate of Nursing Home Administration, Prevention, Investigation and Reporting Allegations of Caregiver Misconduct, Resident Rights, Recognizing, Reporting Neglect and Abuse, Block I, II and III (CBRF certifications),