A presentation on audience and social data and how it can create brand relevance. #SMWTO - Social Media Week Toronto 2018.
- Social Media Marketing
- Social Media Strategy
- Brand Relevance
1 of 46
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Winning The War Of Brand Relevance With Data Driven Storytelling
1. BUILDING BRAND
RELEVANCE
W I T H D A T A - D R I V E N S T O R Y T E L L I N G
M I C HA EL BR I T 0
EVP DIGITAL & ANALYTICS
ZENO GROUP
2. THERE IS A CONTENT AND MEDIA SURPLUS
4.3M
18M
14K
48K $862K
3.7M
3. HUMAN ATTENTION IS AT A PREMIUM
12
SECONDS
The
Average
Attention
Span of a
Human In
2000
8
SECONDS
The
Average
Attention
Span of a
Human In
2015
9
SECONDS
The
Average
Attention
Span of a
Goldfish
4. TUNNEL VISION IS COMMON
49%
of people will disregard branded content if it bombards them
with ads or if they perceive the content to be irrelevant
5. THE BUYERS JOURNEY IS UNPREDICTABLE
65%
of marketers are challenged when it comes to understanding
which types of content are effective at each phase of the funnel
6. GOOGLE IS THE HOME PAGE FOR ALL BUYERS
71% of buyers start the purchase process with unbranded search terms
7. INTERNALLY, THE CHALLENGES CONTINUE
Limited internal resources
Lack of audience insight
Slow to react, respond and engage
Fragmented brand narrative
8. HOW DO WE BREAK THROUGH THE CLUTTER AND REACH
THE RIGHT AUDIENCE AT THE RIGHT TIME, IN THE
RIGHT CHANNEL AND WITH THE RIGHT MESSAGE?
14. SOCIAL | WEB | MEDIA | CRM | PRIMARY RESEARCHDATA &
INSIGHTS
REAL-TIME PERFORMANCE
EXECUTION &
PROGRAMS
OPTIMIZATION
EARNED
MEDIA
STRATEGIC
PAID MEDIA
INFLUENCER
ACTIVATION
REAL-TIME
CONTENT
BRANDED
JOURNALISM
INTEGRATED CAMPAIGNS & PROGRAMS
S T R A T E G Y
16. INFLUENCE
How large is their social
community across all
channels—blogs, contributed
articles, bylines and social?
REACH
When they create content, how
does it resonate with their
broader audience and does it
result in engagement?
RESONANCE
Are they referenced by
other influencers and in the
targeted media?
REFERENCE
How often are they talking about the
topics that are relevant to your
business?
RELEVANCE
18. Lillian is a data strategist, advisor, trainer and
partners with executive and engineering teams
to act as a second set of eyes, offering
oversight and recommendations for data
science and engineering operations. She has
been featured in ZDNet, The Guardian, Silicon
Republic, CIO Dive and Forbes.
LILLIAN PIERSON NETWORK SIZE: TOPICAL RELEVANCE
TOTAL MENTIONS
MEDIA MENTIONS INFLUENCED BY
270K
SHARE OF MENTIONS
.76%Mentions by influencer out
of the total number of
mentions across all
influencers within the IT
decision-maker panel.
9KTotal number of influencer
mentions within the IT
decision-maker panel
surrounding relevant topics
and categories.
CRAIG
BROWN
DAN
YARMOLUK
KIRK
BORNE
BRIAN
THOMAS
BOBBY
HAYES
Data Science
Machine Learning
Deep Learning Big Data
Nueral Networks
Robotics
Intelligent Machines IoT Edge Data
Python
Business
AI
Physics
M2M IoT
ArtificialIntelligence
Digital
Transforma
tion
Quantum
5G
500+ 120K 116K 15.8K
ARTIFICIAL
INTELLIGENCE
IoT
QUANTUM
FUTUREOF
WORK
AUTOMATION
19. Digital TransformationEnterprise SecurityArtificial Intelligence DevOps
AI conversation
growing at
record speed.
DevOps started
out strong but has
since declined.
Digital Transformation
continues to be a hot
topic of discussion.
Trending topics over time
JAN FEB MAR APR MAY JUNE AUG SEP NOVOCT DEC
22. quoted in last
12 months
14x
444 424
425
370
432
387
Jan Feb Mar Apr May June
OVERALL GARTNER MEDIA REFERENCES
TOP MEDIA RESEARCH
Roadmap for
Improving
Endpoint Security
Top Security and
Risk Management
Trends
PETER FIRSTBROOK
Gartner Analyst
quoted in last
12 months
7x
OVERALL FORRESTER MEDIA REFERENCES
TOP MEDIA RESEARCH
Managed
Detection &
Response
Services
The Future Of
Cybersecurity
And Privacy:
JEFF POLLARD
Forrester Analyst
158 148 157 151 135
114
Jan Feb Mar Apr May June
24. DEFINE AUDIENCE – Determine which
audience to identify, engage and track.
DATA COLLECTION - Collect data from
multiple sources based on time frame – bio
search, content shared, etc.
FILTERING – Filter data to ensure that the
results are as clean and relevant as possible
for each topic; resulting in a clustered
analysis.
HUMAN ANALYSIS – Review and analyze
each cluster to better understand
conversation and media drivers for each
topic.
SECURITY RESEARCHERS
INFOSEC
SECOPS
CHIEF SECURITY OFFICERS
DEVELOPERS
DEVOPS
BUSINESS
25. CONSUMER AUDIENCES
Sneaker enthusiasts
Travel aficionados
Millennials who have an affinity towards EDM & Indie
films, living in Austin
Free-spirited and spontaneous, craft beer drinkers in
Portland
Foodies
Gamers (PC/Console, eSports)
Parent bloggers
B2B AUDIENCES
IT Influencers (Security, AI, Big Data, Blockchain)
IT Decision Makers (Head of Engineering, Data
Scientists, Security Architects)
Business Decision Makers (BDMs)
Developers (Java, Python, Full Stack)
C-suite (CEO, CTO, CIO, CISO)
Human Resources (Head of HR, CHRO)
Traditional Journalists
Analysts
30. Illuminating the Path for Modern Brand Journalism and Storytelling
BRANDEDJOURNALISM
31. AFTER 2 WEEKS
We tend to remember …
READ
HEAR
SEE
HEAR
&
SEE
PARTICIPATE
DO
10%
20
%
30%
50%
70%
90%
32. IT CAN CHANGE
THE WAY WE ACT
Stories bring energy and
passion to the message.
IT CAN CHANGE
THE WAY WE BEHAVE
Stories cause us to take
action.
3 4
A well executed narrative can
influence a potential
customer’s purchasing
behavior.
A compelling message can lead
to long-lasting brand love and a
relationship with a brand.
LONG-TERM CHANGE
IT CAN CHANGE
THE WAY WE FEEL
Stories demand an
emotional investment
IT CAN CHANGE
THE WAY WE THINK
Stories pique and hold
interest over time.
1 2
Brands need to build emotional
connections with customers in
order to stay relevant.
Brands can influence what the
marketplace thinks of them,
beyond the products they sell.
SHORT-TERM REACTION
33. THINK LIKE A PUBLISHER
A laser focused editorial strategy that aligns
content and channels into a global brand
narrative.
1
CREATIVE AGILITY
An agile team that can conceive, create and
share relevant content across platforms in a
rapid manner.
2
OMNI-CHANNEL STORIES
Always-on content experiences allow for
narratives to work across multiple channels.
3
DATA-DRIVEN CONTENT
Integrate analytics to measure what’s working,
optimize what’s not and serve as a source of
inspiration for new content and stories.
4
CUSTOMER EXPERIENCE
Building an online newsroom requires skill sets from
smart messaging, positioning and copywriting to
intuitive design, UI and architecture.
5
34. + +Understand brand goals
through internal
consultations; align on
target audience, content
assessment and set up
KPIs.
BRAND
ALIGNMENT
=
1
Define and segment
audience through targeted
analysis and social
listening platforms.
AUDIENCE
INTELLIGENCE2
Mine for narratives with
internal stakeholders,
executives and external
sources.
STORY
DISCOVERY3
Transform narratives to a
creative and editorial
strategy.
CONTENT
PLANNING4
Produce digital assets for
creative storytelling (video,
visual, bylines, blogs).
CREATIVE
PRODUCTION5
Deploy creative assets
across paid, earned and
owned media channels.
OMNI-
CHANNEL
DISTRIBUTION
6
MEASUREMENT & OPTIMIZATION
36. STRATEGIC PROMOTION
Promote high-performing content based on
shares and engagement data.
Build strategic media plan to only promote stories
and news based on business priorities.
PAID MEDIA
REPURPOSE EARNED CONTENT
Summarize earned and thought leadership
content, linking to the original source.
Share content and tag the author (journalist,
analyst or influencer).
EARNED MEDIA
SOCIAL DISTRIBUTION
Use Twitter handle and use to distribute content
and engage with media and influencers.
Package content using a more human voice, and
distribute to employees to share on their channels.
Social shares from email subscribers.
SHARED MEDIA
BRAND NEWSROOM
All headlines and long-form content will be
informed by audience data–language, keywords,
hashtags and trending topics among the
audience. Use web analytics data to optimize
posts based on organic search traffic and email
click-throughs.
OWNED MEDIA
Organic web traffic
Links from earned media coverage
Traffic from newsletter clicks
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41. Audience
Data
23%
50% of
audience see
Variation A
Conversion
Rate
Real-Time
Optimization
Variation A
28
%
50% of
audience see
Variation B
Variation B
Conversion
Rate
Real-Time
Optimization
@britopian | #mpb2b
42. DOWNLOAD
2018 Security Threat
Intelligence Report
GET OUR LATEST
RESEARCH.
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INTELLIGENCE
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H E A D L I N E S & P H O T O G R A P H Y T Y P E S
43. NOT JUST SAFE,
NINJA SAFE.
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Intelligence Report
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