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Wise retail v1.2

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Vivek Krishna

This document discusses an omni-channel ecommerce planning and execution platform. It can be deployed on-cloud or as managed services, and is flexible, scalable, and extensible. It supports capabilities like cross-channel integration, ecommerce re-platforming, mobile, international commerce, digital marketing, agile delivery, and loyalty/CRM. The platform provider offers turnkey ecommerce solutions and services to help retailers transform their business models for the omni-channel space.

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PRODUCT BY OMNI CHANNEL ECOMMERCE PLANNING, STRATEGY AND EXECUTION • BUILT FOR THE ENTERPRISE A modern platform, based on open standards • OMNI-CHANNEL READY Web, mobile, in-store, contact center and the internet of things • BLUEPRINT FOR BUSINESS Uniquely enables both complex B2B and world-class B2C • NATIVELY GLOBAL Multi-site, multi-language, multi-currency • FLEXIBLE DEPLOYMENT Identical software on-cloud, deployed as managed services • AGILE, SCALABLE, EXTENSIBLE Fastest time to innovation and the lowest cost of ownership As retailers continue to see rapid shifts in customer demands, competitors’ capabilities and available technologies, the pressure for Omni-channel
PRODUCT BY transformation has reached a fevered pitch. Every retailer is investing in Omni-channel development. But which capabilities are most important, and how do retailers build them out? YNG Media’s experts help retailers to find the right path to Omni-channel adoption for their brand, based on their customers, competitors, and physical and digital assets. Each retailer’s path is unique. It requires finding the right mix of stores, mobile, digital marketing, and CRM capabilities.
PRODUCT BY OMNI-CHANNEL STRATEGY AND ROADMAP Retailers face opportunities and threats every day in the Omni-channel space. Building the right strategy, business case and organizational support to fund and execute programs is the first and most important step. Each retailer must pursue a roadmap that best fits its corporate culture—not too aggressive for the available resources, but not too conservative either. YNG Media will help you to build the Omni-channel transformation strategy and roadmap that fits your organization: One that’s balanced across people, process and technology, and that delivers benefits throughout the transformation and allows ample opportunities to course correct.
PRODUCT BY CROSS-CHANNEL INTEGRATION Customers are more digitally connected than ever before and interact with retailers through multiple touch points. They expect a seamless experience regardless of the interaction points, and they want flexibility. To cater to customer expectations, retailers are overhauling their supply chains, store operations, contact centers, and digital channels such as Websites, mobile and social media. Achieving this requires a holistic approach that encompasses people, process and technology. Organizational roles and performance measures need to be realigned in the context of Omni-channel operations. Policy guidelines and metrics need to be defined. Processes need to be reengineered to ensure the customer experience is not broken at any point. Technology architecture needs to be assessed. All of the changes are culminating in a re-examination of the retail business model. YNG Media’s retail experts have extensive experience in cross- channel integration. We can help you avoid the pitfalls while meeting your customers’ ever-changing demands.
PRODUCT BY ECOMMERCE RE-PLATFORMING As eCommerce continues with double-digit growth compared to brick and mortar’s sluggish same-store sales, retailers are depending more on eCommerce to hit their growth targets. Decade-old platform decisions no longer suit the needs and demands of Omni-channel customers. YNG Media helps retailers to systematically evaluate eCommerce platform options to select and implement the right Omni-channel platform for digital commerce and supporting capabilities. DIGITAL COMMERCE OPTIMIZATION Many retailers have become mature e-tailers with robust digital commerce capabilities. To deliver growth that’s in line with their targets, they need to optimize operations across all key metrics. That means driving the right traffic to improve conversion. It also means enhancing capabilities, both small and large, that deliver business results such as streamlined checkout, improved fraud management, personalization, complete and accurate product information, online merchandising, and so on. YNG Media’s eCommerce experts help retailers identify areas for improvement and implement enhancements.
PRODUCT BY MOBILE Mobile is the next frontier of consumer shopping. Almost overnight, smartphones and tablets have transformed the way we manage our lives and businesses. Mobile is the connective tissue that brings together online and in-store experiences for customers. It is the tool that helps store associates work more efficiently and be more available to customers. And it helps leaders better manage stores, districts, regions or chains. But for all of mobile’s positive impact, it can also multiply overhead without significant uptick in traffic or other measurable benefits. YNG Media helps retailers select the right platforms, identify the right capabilities to enable, and design and build mobile Websites and Apps that engage customers – all with an eye on business goals. INTERNATIONAL COMMERCE Growth of Internet users across the globe mean that retailers can now reach customers almost anywhere in the world. In the last several years, retailers have begun to realize that expanding their eCommerce reach internationally enables them to drive incremental sales and test new markets with relatively little capital investment. Expanding internationally requires retailers to critically evaluate their product assortment, fulfillment capabilities, localized content, translations, customer service, finance and accounting. YNG Media can help retailers build international commerce capabilities leveraging the international
PRODUCT BY expertise of our team around the world and our international expansion service offerings. DIGITAL MARKETING As media consumption through traditional channels decreases in favor of newer channels, digital marketing is an essential and growing part of every retailer’s marketing strategy. Retailers are leveraging digital marketing to drive traffic and enhance customer loyalty across all channels. They are working to understand their customer segments to shift their marketing mix across paid search, push mobile messages, check-ins, email, social media, and traditional channels to yield the biggest return. Omni-channel analytics enable retailers’ digital marketing efforts. YNG Media’s expansive analytics and retail experience can help retailers find the right mix of channel investment to engage with customers where they want to be engaged. AGILE DELIVERY The Omni-channel space is shifting so quickly that failing fast has become the key to winning. The sooner retailers get new capabilities and
PRODUCT BY experiences to market and measure customer -- and competitor -- reaction, the sooner they can tweak and refine the experiences. Retailers need to be more agile than ever to meet business demands. YNG Media leverages a proven agile delivery methodology that brings together business and delivery teams to jointly create the best retail experiences. LOYALTY AND CRM Loyalty programs and customer relationship management have long been essential to acquiring new customers and retaining existing ones. The increasingly competitive retail landscape has elevated the role of loyalty and CRM and is requiring retailers to think about them in light of Omni- channel opportunities. • How do customers who shop across multiple channels differ from those who shop in a single channel? • How should customer acquisition and retention tactics vary across channels? • YNG Media’s expertise can help you to blaze a new Omni-channel trail for retail loyalty and CRM. VALUE DELIVERED: Your one stop e-commerce technology and services provider • Undertake turnkey e-commerce engagements • Choice of world-class e-commerce platforms
PRODUCT BY • Delivery of high quality B2B and B2C e-commerce solutions, in short time-to-market, leveraging Magento’s platform (open source e- commerce platform) • Extend your store front to mobile devices, integrate to social media, leverage Business Intelligence and Analytics and build customized solutions to increase sales, analyze consumer behavior and spending patterns. • End-to-end services IT services: application development, customization, payment gateway integration, testing, training, deployment, maintenance, migration and support. Other pivotal features of WiseRetail: • Stock Management: stock tracking, multiple warehouse support, inventory, stock transfer, low-stock alerts, barcodes • Purchases: supplier management, purchase price, stock needs (just- in-time distribution and low-stock levels,) purchase order forms, merchandise reception, outstanding orders • Order Preparation: order distribution in function with stock levels, mass order preparation, picking lists, mass printing, packing by barcode, transport labels • Order Tracking: product availability, order schedule, advanced availability options, delivery schedule for the customer • Dashboards: Automatically generate over fifty different tables, charts, and graphs analyzing your sales, products, customers, and suppliers, to give you a thorough overview of your business activity.
PRODUCT BY • Multiple Order Management: WiseRetail gives you the ability to achieve fast order fulfilment; it is optimised to efficiently process and fulfill multiple orders : o Picking list: summarise every products needed to prepare the orders and are sorted by location and manufacturer to optimise the picking. o Multiple Shipment Creation: with the click of one button you can create shipments for all selected orders o Batch PDF Printing: with the click of another button you can batch print PDFs containing all invoices and packing slips o Mass notification: at the end of the process, the click of yet another button allows you to notify all customers about their shipment

More Related Content

Wise retail v1.2

  • 1. PRODUCT BY OMNI CHANNEL ECOMMERCE PLANNING, STRATEGY AND EXECUTION • BUILT FOR THE ENTERPRISE A modern platform, based on open standards • OMNI-CHANNEL READY Web, mobile, in-store, contact center and the internet of things • BLUEPRINT FOR BUSINESS Uniquely enables both complex B2B and world-class B2C • NATIVELY GLOBAL Multi-site, multi-language, multi-currency • FLEXIBLE DEPLOYMENT Identical software on-cloud, deployed as managed services • AGILE, SCALABLE, EXTENSIBLE Fastest time to innovation and the lowest cost of ownership As retailers continue to see rapid shifts in customer demands, competitors’ capabilities and available technologies, the pressure for Omni-channel
  • 2. PRODUCT BY transformation has reached a fevered pitch. Every retailer is investing in Omni-channel development. But which capabilities are most important, and how do retailers build them out? YNG Media’s experts help retailers to find the right path to Omni-channel adoption for their brand, based on their customers, competitors, and physical and digital assets. Each retailer’s path is unique. It requires finding the right mix of stores, mobile, digital marketing, and CRM capabilities.
  • 3. PRODUCT BY OMNI-CHANNEL STRATEGY AND ROADMAP Retailers face opportunities and threats every day in the Omni-channel space. Building the right strategy, business case and organizational support to fund and execute programs is the first and most important step. Each retailer must pursue a roadmap that best fits its corporate culture—not too aggressive for the available resources, but not too conservative either. YNG Media will help you to build the Omni-channel transformation strategy and roadmap that fits your organization: One that’s balanced across people, process and technology, and that delivers benefits throughout the transformation and allows ample opportunities to course correct.
  • 4. PRODUCT BY CROSS-CHANNEL INTEGRATION Customers are more digitally connected than ever before and interact with retailers through multiple touch points. They expect a seamless experience regardless of the interaction points, and they want flexibility. To cater to customer expectations, retailers are overhauling their supply chains, store operations, contact centers, and digital channels such as Websites, mobile and social media. Achieving this requires a holistic approach that encompasses people, process and technology. Organizational roles and performance measures need to be realigned in the context of Omni-channel operations. Policy guidelines and metrics need to be defined. Processes need to be reengineered to ensure the customer experience is not broken at any point. Technology architecture needs to be assessed. All of the changes are culminating in a re-examination of the retail business model. YNG Media’s retail experts have extensive experience in cross- channel integration. We can help you avoid the pitfalls while meeting your customers’ ever-changing demands.
  • 5. PRODUCT BY ECOMMERCE RE-PLATFORMING As eCommerce continues with double-digit growth compared to brick and mortar’s sluggish same-store sales, retailers are depending more on eCommerce to hit their growth targets. Decade-old platform decisions no longer suit the needs and demands of Omni-channel customers. YNG Media helps retailers to systematically evaluate eCommerce platform options to select and implement the right Omni-channel platform for digital commerce and supporting capabilities. DIGITAL COMMERCE OPTIMIZATION Many retailers have become mature e-tailers with robust digital commerce capabilities. To deliver growth that’s in line with their targets, they need to optimize operations across all key metrics. That means driving the right traffic to improve conversion. It also means enhancing capabilities, both small and large, that deliver business results such as streamlined checkout, improved fraud management, personalization, complete and accurate product information, online merchandising, and so on. YNG Media’s eCommerce experts help retailers identify areas for improvement and implement enhancements.
  • 6. PRODUCT BY MOBILE Mobile is the next frontier of consumer shopping. Almost overnight, smartphones and tablets have transformed the way we manage our lives and businesses. Mobile is the connective tissue that brings together online and in-store experiences for customers. It is the tool that helps store associates work more efficiently and be more available to customers. And it helps leaders better manage stores, districts, regions or chains. But for all of mobile’s positive impact, it can also multiply overhead without significant uptick in traffic or other measurable benefits. YNG Media helps retailers select the right platforms, identify the right capabilities to enable, and design and build mobile Websites and Apps that engage customers – all with an eye on business goals. INTERNATIONAL COMMERCE Growth of Internet users across the globe mean that retailers can now reach customers almost anywhere in the world. In the last several years, retailers have begun to realize that expanding their eCommerce reach internationally enables them to drive incremental sales and test new markets with relatively little capital investment. Expanding internationally requires retailers to critically evaluate their product assortment, fulfillment capabilities, localized content, translations, customer service, finance and accounting. YNG Media can help retailers build international commerce capabilities leveraging the international
  • 7. PRODUCT BY expertise of our team around the world and our international expansion service offerings. DIGITAL MARKETING As media consumption through traditional channels decreases in favor of newer channels, digital marketing is an essential and growing part of every retailer’s marketing strategy. Retailers are leveraging digital marketing to drive traffic and enhance customer loyalty across all channels. They are working to understand their customer segments to shift their marketing mix across paid search, push mobile messages, check-ins, email, social media, and traditional channels to yield the biggest return. Omni-channel analytics enable retailers’ digital marketing efforts. YNG Media’s expansive analytics and retail experience can help retailers find the right mix of channel investment to engage with customers where they want to be engaged. AGILE DELIVERY The Omni-channel space is shifting so quickly that failing fast has become the key to winning. The sooner retailers get new capabilities and
  • 8. PRODUCT BY experiences to market and measure customer -- and competitor -- reaction, the sooner they can tweak and refine the experiences. Retailers need to be more agile than ever to meet business demands. YNG Media leverages a proven agile delivery methodology that brings together business and delivery teams to jointly create the best retail experiences. LOYALTY AND CRM Loyalty programs and customer relationship management have long been essential to acquiring new customers and retaining existing ones. The increasingly competitive retail landscape has elevated the role of loyalty and CRM and is requiring retailers to think about them in light of Omni- channel opportunities. • How do customers who shop across multiple channels differ from those who shop in a single channel? • How should customer acquisition and retention tactics vary across channels? • YNG Media’s expertise can help you to blaze a new Omni-channel trail for retail loyalty and CRM. VALUE DELIVERED: Your one stop e-commerce technology and services provider • Undertake turnkey e-commerce engagements • Choice of world-class e-commerce platforms
  • 9. PRODUCT BY • Delivery of high quality B2B and B2C e-commerce solutions, in short time-to-market, leveraging Magento’s platform (open source e- commerce platform) • Extend your store front to mobile devices, integrate to social media, leverage Business Intelligence and Analytics and build customized solutions to increase sales, analyze consumer behavior and spending patterns. • End-to-end services IT services: application development, customization, payment gateway integration, testing, training, deployment, maintenance, migration and support. Other pivotal features of WiseRetail: • Stock Management: stock tracking, multiple warehouse support, inventory, stock transfer, low-stock alerts, barcodes • Purchases: supplier management, purchase price, stock needs (just- in-time distribution and low-stock levels,) purchase order forms, merchandise reception, outstanding orders • Order Preparation: order distribution in function with stock levels, mass order preparation, picking lists, mass printing, packing by barcode, transport labels • Order Tracking: product availability, order schedule, advanced availability options, delivery schedule for the customer • Dashboards: Automatically generate over fifty different tables, charts, and graphs analyzing your sales, products, customers, and suppliers, to give you a thorough overview of your business activity.
  • 10. PRODUCT BY • Multiple Order Management: WiseRetail gives you the ability to achieve fast order fulfilment; it is optimised to efficiently process and fulfill multiple orders : o Picking list: summarise every products needed to prepare the orders and are sorted by location and manufacturer to optimise the picking. o Multiple Shipment Creation: with the click of one button you can create shipments for all selected orders o Batch PDF Printing: with the click of another button you can batch print PDFs containing all invoices and packing slips o Mass notification: at the end of the process, the click of yet another button allows you to notify all customers about their shipment