y-HR-Loama - LinkedIn
- 1. EMAD EL-KABBANI • Telephone +2 01019806975 E-mail address: emadfam@yahoo.com • Skype emadqabbany1309 Vast experience in Human Resources Management in Multinational hotel's companies, Inter*Continental, Hilton and Sheraton recently Radisson Blu, performing all aspects ofthe HR functions including Strategic HR Management, Organization Development, Job Analysis & Description, Job Evaluation & Grading, Total Reward Management & Managing Expatriate’s, Performance Management & Appraisals, Recruitment & Selection, Training Need Analysis & Development Plans, Succession Planning & Talent Management, Designing HR Policies & Procedures, Administration, Labor Relations and Personnel Management; as well as extensive participation in HSSE Activities and Audit. Career Objective Seeking an Executive position in the fastest growing hospitality company with considerable advancement opportunities. Ideally, in Human Resources capacity with an emphasis on strategic planning where my stock-picking skills can be put to good use. EDUCATION • Graduated From Faculty Of Professional Education Bachelor) In History Of Arts PROFESSIONAL QUALIFICATION • English speaking, Writing And Reading Fluently • Typing, Office Machines, Computer Skills – Literately • Translate English And Arabic And Arabic To English Document PROFESSIONAL EXPERIENCE Cluster Training manager Loama Resorts ( Maldives, Raa Atoll ) October 2013 – May 2015 2 resorts - 250 Bungalows Director ofHR&Training Radisson Blu ( Alexandria , Egypt ) May 2013 – Oct. 2013 220 Room – 200 Employee Left the hotel for housing reason
- 2. Director ofHR & Training Dammam Sheraton ( Dammam, Saudi Arabia ) Jan 2012 – March 2013 280 Room – 450 Employee Left the hotel for family reason Cluster HR/Training Manager Jeddah Hilton & Waldorf Astoria Hilton Hotels ( Jeddah,Saudi Arabia ) March 2009 – December 2011 460 Room – 650 Employee Left the company to get promotion to Dir. Of HR & Training Special Recognitions & Achievements: • Directs and co-ordinates all employee and labor relations activities within the hotel, to ensure compliance with the law and to control costs. • Analyses the hotel manpower requirements and makes recommendations on selection and development activities to meet manpower need. • Develops and implements recruiting and screening systems and procedures to attract qualified candidates for vacancies. • Acknowledges, reads, screens and forwards job applications to applicants and Department Heads in a timely and professional manner. • Assists Department Heads in recruiting activities in each property. • Directs and co-ordinates responses to employee complaints • Identifies employees for development, recommends and monitors individual development plans together with Department Heads and General Manager,. • Develops employees to maximize their potential and prepares them for future promotional opportunities by conducting counselling sessions where development needs are discussed. • Counsels employees, Department Heads and Supervisors on an ongoing basis. • Handles requests around transfers. • Ensures compliance with corporate and hotel Human Resources guidelines, policies and procedures, as well as labour law, rules and regulations. • Maintains complete and accurate employee files in each property. • Co-ordinates insurance, vacation, holiday, sick pay, etc. • Meets and exceeds expectations of employees by utilizing leadership skills and motivation techniques to maximize employee productivity and satisfaction. • Administers and analyses employee satisfaction and makes recommendations to Department Heads and General Managers how to increase satisfaction in identified areas "Jointly develop a survey & conduct it". • Ensures proper follow-up on employee satisfaction surveys. • Creates a positive work environment for all employees. Communicates standards ofperformance to employees – once completed by the head office.
- 3. • Evaluates employee performance regularly – review & enhance the existing procedure with head office. • Ensures disciplinary action is taken as required utilizing consistency,fairness and respect. • Directs and co-ordinates the salaries and wages and performance appraisal activities in the hotels,to ensure employee satisfaction and compliance with law and cost control. • Review employees salaries, and otherrelated benefits & conduct comparisons. • Insures that Department Heads and Supervisors conduct performance appraisals in a well-planned, professional, non-discriminatory way. • Keeps Department Heads and General Managers informed of performance appraisals past due, and follows - up on performance appraisals conducted inappropriately. • Conducts salary survey annually and recommends wage structure to General Managers. ______________________________________________________________________________ Cluster Training Manager Makkah Hilton & Towers Hotel ( Makkah, Saudi Arabia ) August 1999 - Feb 2009 1800 Room – 1200 Employee Transferred by the Hilton with promotion to Jeddah Hilton Special Recognitions & Achievements: • Assist in planning training & development of all colleagues in the hotel • Prepare the yearly training plan and review it on a regular basis • Prepare monthly training plans based on the yearly training calendar • Ensure succession planning at all levels • Coordinate / conduct training programmes • Provide an infrastructure of planned training and development activity, which meets the needs of the company, hotel and the individual. • Ensure yearly training calendar is implemented • Ensure all yearly training plans are prepared for each department • Ensure that all new colleagues are empowered with adequate induction • Ensure all colleagues goes through the mandatory training as per the requirement s of the Dubai Municipality and Civil Defense. • Ensure that all trainings are recorded • Ensure that a monthly training activity report is submitted to Corporate Office • Identify training needs based on guest and Department Heads feedback • Ensure that effectiveness of each training session is evaluated • Facilitate and encourage Management Training for hotel school graduate • Ensure all colleagues are given the equal opportunity for development and multi-skilling
- 4. • Ensure that every department prepares a monthly training plan • Ensure that each department has an updated SOP manual • Ensure all colleagues are aware of the required standards of performance • Ensure that Quality Standards and Systems are in place • Co-ordinate Quality meetings within the hotel & department • Facilitate the continuous improvement within the hotel • Ensure that productivity posters are mounted in different areas of the hotel • Facilitate the Quality Awareness and processes with externaltrainers and facilitators • Monitor the SOP measurements and ensure its submission to General Manager and the Corporate Office. • Ensure the analysis of the Guest Comments on a monthly basis and it’s relevant Action Plan to all departments. • Analyse all external Quality Audits and suggest Action Plan as appropriate. • Ensure high standards of grooming is maintained within the hotel • Ensure high standards of Food Hygiene is maintained • Actively engage and participate in effective communications within the hotel • Adhere at all times to hotel and company rules and regulations and behave in a professional manner • Co-ordinate communication meetings and briefing 1996 –1997 Inter Continental Hotel Assistant HR and Training Manager Sharm El Sheikh, Egypt • Hilton’s training courses completed & conducted. • OZ Principle (Accountability Training) • Partners in Leadership • Building A Professional Teamwork. • License To Review • Effective Interviewing • License To Hire • Supervision One. • Supervision I & II • Management Awareness Program. • Principles Of Supervision. • Handling Customer Complaints. • Service Excellence.( WOW Factor ) • Excellence Customer Care. • Essentials Of Human Resources Management. • Reservation Max. (Claviga ). • Train The Trainer • Train The Group Trainer
- 5. • Proactive Leadership ( PAL) • Hilton Promise. • Effective presentation skills • Dynamic People• • Human Resources Effectiveness • Operational Finance • Brand Service Standard • Presentation skills • 9 Competences Hilton University ( E.Learning Courses ) (On line courses ) • Resources Planning and Analysis •Succession Planning and Human Resources • Succession Planning Management •Building a High-performance Team • Getting the Workforce Your Company Needs •Time as a resource •Communication tools •Presenting your solution •Effective presentation delivery •Teamwork results without authority •Building relationships for continuing success •Advanced presentation skills • Training for business results •Building a high performance team • Major time management challenges •The foundations of presentations • Planning your presentation •The manager as coach and counselor • About 360-degree performance feedback •Context and purpose of budgeting • Train The Trainer Brand Education •Train The Trainer of "Waldorf Astoria" Hilton WorldwideOther workshops: •Training The Trainer • Effective Leadership • Time Management •Strategic Training Planning • Negotiation Skills Inter*Continental Training courses completed & conducted. •Nero Linguistic Programming. • Group Training Certification.• Yield Management. • Craft Training Certification. • Customer Comes First •Performance Appraisal PROFESSIONAL REFERENCES Upon request