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Yousra Shaath(PM)

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YOUSRA shaath

This document contains a resume for Yousra Shaath. It outlines her objective to obtain a challenging position allowing her to utilize and develop her skills. She has a BA in Business Information Systems from the University of Jordan. Her experience includes roles as a Product Manager, Customer Relationship Manager, trainee at a newspaper, and assistant at a dentist clinic. She has also completed several training courses and lists skills in areas like time management, multi-tasking, and teamwork. English and Arabic are listed as languages.

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Yousra Shaath Amman – Jordan Tel: +962 796791972 E-mail yousrashaath0@gmail.com OBJECTIVE: To obtain a challenging position in a reputable and fast growing firm that allows me to utilize and develop my skills , also to improve myself in the practical fields and to gather experiences to expand my knowledge , enhance my profile and build a professional career . EDUCATION: BA Business of Information System (BIS) / very good 2008 – 2012 {University of Jordan} Jordan – Amman. EXPERIENCE: - Product Manager for Audio Conferencing Products at Nour Global co. (1/2014) and still working, reported to a director. Duties:  Product Knowledge and Marketing.  Coordination and effective involvement in open projects.  Build an effective sales pipeline.  Follow up and close open sale leads.  Develops customer relationships.  Conduct demos and presentations to the customers.
- Customer Relationship Manager (CRM) at Nour Global co. (7/2012 – 12/2013) Duties:  Helping in generating leads and closing deals.  Solve customers’ issues and requests.  Follow up on every issue and ensure complete satisfaction and maximum utilization of the services sold to customers.  In charge of services billing.  Providing training on the services. - Trainee at Al-Dustoor newspaper (9/2011- 12/2011) At The IT Department Duties:  Downloading Antivirus.  Downloading programs.  Data entry. - Admin and assistant at dentist clinic (2010-2011) Duties:  Secretary.  Appointment scheduling.  Helping doctor with sterilization and treatment.
TRAINING COURSES:  Injaz Course: ( HR, Marketing, Communication skills).  ICDL (International Computer Driving License).  English Conversation Certificate (Future Gate Academy).  VB.NET certificate (IT Div).  Oracle certificate (KASIT).  Graphic Design (CompuTeach). PERSONAL SLIKKS:   Key-motivated with a flexible attitude, and be able to adapt quickly to change.  Effective time management.  Multi-tasking.  Team player. LANGUAGES:  English (Excellent).  Arabic (mother tong). References will be provided upon request.

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Yousra Shaath(PM)

  • 1. Yousra Shaath Amman – Jordan Tel: +962 796791972 E-mail yousrashaath0@gmail.com OBJECTIVE: To obtain a challenging position in a reputable and fast growing firm that allows me to utilize and develop my skills , also to improve myself in the practical fields and to gather experiences to expand my knowledge , enhance my profile and build a professional career . EDUCATION: BA Business of Information System (BIS) / very good 2008 – 2012 {University of Jordan} Jordan – Amman. EXPERIENCE: - Product Manager for Audio Conferencing Products at Nour Global co. (1/2014) and still working, reported to a director. Duties:  Product Knowledge and Marketing.  Coordination and effective involvement in open projects.  Build an effective sales pipeline.  Follow up and close open sale leads.  Develops customer relationships.  Conduct demos and presentations to the customers.
  • 2. - Customer Relationship Manager (CRM) at Nour Global co. (7/2012 – 12/2013) Duties:  Helping in generating leads and closing deals.  Solve customers’ issues and requests.  Follow up on every issue and ensure complete satisfaction and maximum utilization of the services sold to customers.  In charge of services billing.  Providing training on the services. - Trainee at Al-Dustoor newspaper (9/2011- 12/2011) At The IT Department Duties:  Downloading Antivirus.  Downloading programs.  Data entry. - Admin and assistant at dentist clinic (2010-2011) Duties:  Secretary.  Appointment scheduling.  Helping doctor with sterilization and treatment.
  • 3. TRAINING COURSES:  Injaz Course: ( HR, Marketing, Communication skills).  ICDL (International Computer Driving License).  English Conversation Certificate (Future Gate Academy).  VB.NET certificate (IT Div).  Oracle certificate (KASIT).  Graphic Design (CompuTeach). PERSONAL SLIKKS:   Key-motivated with a flexible attitude, and be able to adapt quickly to change.  Effective time management.  Multi-tasking.  Team player. LANGUAGES:  English (Excellent).  Arabic (mother tong). References will be provided upon request.