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Prolifics Managed Services Offering

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This deck provides a quick overview of the Managed Services Offerings that Prolifics provides. Note that this deck includes the traditional Managed Services Model and the Cloud Managed Services offerings will be uploaded soon in the near future.

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© 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.IT: Customized to Your Advantage © 2017 Prolifics, Inc. All rights reserved.IT: Customized to Your Advantage Managed Services Offerings February 13th, 2017
© 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 23/22/2017 Business Problem – Support Challenges Burgeoning support cost Technology Breadth & Complexity Shortage of skills Lack of accountability • FTEs to support • On premise is costly • Non business hours • Multi-skilled resource requirements • Attracting & retaining is a challenge • Specialised skills for mission critical packages • No Single Neck to choke • Team collaboration is tough • Who knows end to end ? • Number of technologies involved • Ever changing tech landscape • Integration is a maze What after production go-live …
© 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 33/22/2017 Here’s what an IDC survey said about CIO wish list: 53% 50% 39% 35% 33% 29% 29% 23% Expect to gain 24/7 support Expect to see reduced operations costs Want improved application availability, & performance Want improved internal process and procedures Expect to be able to refocus IT staff on strategic initiatives Want to access external skills and expertise Want a single point of contact for all telecom and IT needs Expect to see more upgrades, migrations, or new app deployments
© 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 43/22/2017 What is Managed Service Managed services is proactive approach to IT that allows business to improve daily operations and cut costs by passing on their IT needs to a trusted partner Based on a fixed, monthly recurring revenue model, Prolifics will manage your complex platform at a predefined SLAs
© 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 53/22/2017 Managed Service Offerings – Technology Landscape L3 (Patches, Fixes, Reconfig) BPM Rules ECM Case Mgt API Integration / Middleware (IIB, Data Power, APIC, MB/MQ) Operating System/ Databases Infrastructure (Hardware, Network etc) Security&AccessMgt MonitoringTools L2 (Diagnosis & Monitoring) Front End Applications (Enterprise Portals, WebApps, MobileApps, e-commerce) Managed service scope Exclusion Cloud OS Cloud Infra
© 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 63/22/2017 How do Managed Services work ? Starting with the end user, a business stakeholder view… 6 End Users Help Desk Level 1 Level 2 Level 3 Incident Proactive Monitoring Application Performance Management Common incident management system Knowledge BaseResolved Resolved Resolved Expand Expand Managed Service Offerings – Support Lifecycle
© 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 73/22/2017 Application of Offshore Resources Scope Parameters and Options Skill Sets Required  Combination of offerings to meet specific requirements — Selection of services determines base cost  Cost modifications based on detailed requirements — Coverage hours (e.g., 24/7, M-F business hours, etc.) — SLA requirements — Special services such as enhancement support — Systems in scope — Support ticket volume  Global delivery with onshore management — Cost advantages of applying offshore resources — Management effectiveness of onshore coordination  Prolifics SMEs provide services — IBM Certified and deeply experienced in System Middleware technologies — Combinations of resources based on specific requirements Sophisticated pricing model translates detailed requirements from Scope Data Collection Questionnaire and workshop into resources, hours and costs and incorporates experience with many clients Managed Service Model So how do we arrive at most cost optimized pricing model for you
© 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.Public | Copyright © 2014 Prolifics 8 Monthly Fee Based Offerings  Sustenance and Operations  Platform Maintenance & Support  Rollout and Enhancements Minor Development / Upgrade  Fixed dev efforts per month  Fixed charges per occurance Offering Packages Four Pricing Levels Silver Platinu m Bronze Gold Increased coverage and activities for each Pricing Level: Platinum > Gold > Silver > Bronze Pricing options for each package: Onshore Only Offshore Only Global Delivery (Combination of Onshore & Offshore) Managed Service Model Prolific’s innovative pricing for managed service support starts as low as $12K a month
© 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 93/22/2017 Monitoring & Diagnostics • Capacity Monitoring • Performance Monitoring • Health check & Log Management • Components monitoring & availability • Troubleshooting • Causal analysis Application Lifecycle Management • Corrective & Preventive Maintenance of Applications & Application Infrastructure • Minor Enhancements / Bug fixes • Functional & Performance Testing Services Platform Management & Service Continuity • Patch Management • Release & Deployment Management Support • Asset & Configuration Management • Backup and Disaster Recovery activities Service Operation • L2 & L3 Support for Incident and Problem Management • Request Fulfilment • Daily System Operation, Administration & Management • Status and SLA reporting Service Catalogue
© 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 103/22/2017 Benefits of Managed Service Reduced TCO (60-75% lower cost) • Global Delivery Model • Optimized core and flexi team • Monthly predictable cost with SLAs • Faster turn around Single Point Accountability • Service Delivery Manager appointed as SPOC • OLAs agreed with other stakeholders • One number/ email to reach Reliable Support from Tech Experts • Certified product experts on call • Strong knowledge base and experience • Fewer glitches, negligible downtime • Access to IBM (OEM) Improved responsiveness & performance levels • well laid structure and matured process • ITIL driven process and CMM level 5 • Effective use of collaboration & comm tools • Increased efficiency and competitiveness Free up your IT team • Highly optimized ratio of people to technologies • Allows your team to focus on strategic initiatives
© 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 113/22/2017 Why Prolifics • Premier Partner for IBM • Over three decades of IBM relationship • Multiple Beacon awards from IBM • Technology expertise • Certified staff on IBM packages • Dedicated practice for system integration • Innovation • Automation in diagnosis, monitoring and infra tasks • Accelerators for upgrades, migration etc • Global Delivery Model • Cost optimization thru offshore • Blended onsite-offshore presence • End to end Program & SLA Management • Focus approach and methodologies • Reliable service rendering thru high commitments
© 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved. Case Study Problem Statement: One of the largest multi-billion dollar fashion designer & retail corporation from USA needed partner to manage and modernize their Middleware Infrastructure in QA and Production  Middleware Infrastructure and skills needed to support various IBM technologies  Limited budget and a small FTE team to manage their entire Middleware Infrastructure  Frequent Service Outages in Production especially during the peak period on heavy load and requirement of non business hours  Modernize their business critical middleware platform without disrupting the existing business Prolifics Solution:  Managed service model to support IIB, MQ, MFT, Infosphere, ITCAM, Datapower, Mobilefirst  Provided 24x7x365 best in-class service to business critical production systems with a clearly defined shift coverage window system and binding to a strict service level agreement  Performed a comprehensive Infrastructure Assessment and maintaining each and every asset in a document that keeps evolving over-time  Strategized, Planned and Implemented the move successfully from old WMB message flows to a new feature rich IIB message flows by maintaining the business continuity and without any disruption to the running business in record time before busy season  60% TCO reduction for client  100% SLA Adherence without any deviation  25% Reduction in the volume of Incidents within 6 months  Eliminated Service Outages and Reduced Production Downtime by incorporating a tight 24x7 support model Prolifics Differentiators & Highlights:  Maintenance requirements are made easier by creating an Interface Catalogue for all the message flows in order to control, define and execute them  Automated Installation and Patch Management using scripts  Defined and created a very clear Managed Services Process Model and presented a detailed end to end Managed Services Process Workshop to all the stakeholders  Quick access to IBM Support for PMRs  No SLA breech in last 2 years of continuous service  Early detection of problems and proactive resolution with an advanced monitoring and alerting system Results:
© 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 133/22/2017 Q&A

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Prolifics Managed Services Offering

  • 1. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.IT: Customized to Your Advantage © 2017 Prolifics, Inc. All rights reserved.IT: Customized to Your Advantage Managed Services Offerings February 13th, 2017
  • 2. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 23/22/2017 Business Problem – Support Challenges Burgeoning support cost Technology Breadth & Complexity Shortage of skills Lack of accountability • FTEs to support • On premise is costly • Non business hours • Multi-skilled resource requirements • Attracting & retaining is a challenge • Specialised skills for mission critical packages • No Single Neck to choke • Team collaboration is tough • Who knows end to end ? • Number of technologies involved • Ever changing tech landscape • Integration is a maze What after production go-live …
  • 3. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 33/22/2017 Here’s what an IDC survey said about CIO wish list: 53% 50% 39% 35% 33% 29% 29% 23% Expect to gain 24/7 support Expect to see reduced operations costs Want improved application availability, & performance Want improved internal process and procedures Expect to be able to refocus IT staff on strategic initiatives Want to access external skills and expertise Want a single point of contact for all telecom and IT needs Expect to see more upgrades, migrations, or new app deployments
  • 4. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 43/22/2017 What is Managed Service Managed services is proactive approach to IT that allows business to improve daily operations and cut costs by passing on their IT needs to a trusted partner Based on a fixed, monthly recurring revenue model, Prolifics will manage your complex platform at a predefined SLAs
  • 5. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 53/22/2017 Managed Service Offerings – Technology Landscape L3 (Patches, Fixes, Reconfig) BPM Rules ECM Case Mgt API Integration / Middleware (IIB, Data Power, APIC, MB/MQ) Operating System/ Databases Infrastructure (Hardware, Network etc) Security&AccessMgt MonitoringTools L2 (Diagnosis & Monitoring) Front End Applications (Enterprise Portals, WebApps, MobileApps, e-commerce) Managed service scope Exclusion Cloud OS Cloud Infra
  • 6. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 63/22/2017 How do Managed Services work ? Starting with the end user, a business stakeholder view… 6 End Users Help Desk Level 1 Level 2 Level 3 Incident Proactive Monitoring Application Performance Management Common incident management system Knowledge BaseResolved Resolved Resolved Expand Expand Managed Service Offerings – Support Lifecycle
  • 7. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 73/22/2017 Application of Offshore Resources Scope Parameters and Options Skill Sets Required  Combination of offerings to meet specific requirements — Selection of services determines base cost  Cost modifications based on detailed requirements — Coverage hours (e.g., 24/7, M-F business hours, etc.) — SLA requirements — Special services such as enhancement support — Systems in scope — Support ticket volume  Global delivery with onshore management — Cost advantages of applying offshore resources — Management effectiveness of onshore coordination  Prolifics SMEs provide services — IBM Certified and deeply experienced in System Middleware technologies — Combinations of resources based on specific requirements Sophisticated pricing model translates detailed requirements from Scope Data Collection Questionnaire and workshop into resources, hours and costs and incorporates experience with many clients Managed Service Model So how do we arrive at most cost optimized pricing model for you
  • 8. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.Public | Copyright © 2014 Prolifics 8 Monthly Fee Based Offerings  Sustenance and Operations  Platform Maintenance & Support  Rollout and Enhancements Minor Development / Upgrade  Fixed dev efforts per month  Fixed charges per occurance Offering Packages Four Pricing Levels Silver Platinu m Bronze Gold Increased coverage and activities for each Pricing Level: Platinum > Gold > Silver > Bronze Pricing options for each package: Onshore Only Offshore Only Global Delivery (Combination of Onshore & Offshore) Managed Service Model Prolific’s innovative pricing for managed service support starts as low as $12K a month
  • 9. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 93/22/2017 Monitoring & Diagnostics • Capacity Monitoring • Performance Monitoring • Health check & Log Management • Components monitoring & availability • Troubleshooting • Causal analysis Application Lifecycle Management • Corrective & Preventive Maintenance of Applications & Application Infrastructure • Minor Enhancements / Bug fixes • Functional & Performance Testing Services Platform Management & Service Continuity • Patch Management • Release & Deployment Management Support • Asset & Configuration Management • Backup and Disaster Recovery activities Service Operation • L2 & L3 Support for Incident and Problem Management • Request Fulfilment • Daily System Operation, Administration & Management • Status and SLA reporting Service Catalogue
  • 10. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 103/22/2017 Benefits of Managed Service Reduced TCO (60-75% lower cost) • Global Delivery Model • Optimized core and flexi team • Monthly predictable cost with SLAs • Faster turn around Single Point Accountability • Service Delivery Manager appointed as SPOC • OLAs agreed with other stakeholders • One number/ email to reach Reliable Support from Tech Experts • Certified product experts on call • Strong knowledge base and experience • Fewer glitches, negligible downtime • Access to IBM (OEM) Improved responsiveness & performance levels • well laid structure and matured process • ITIL driven process and CMM level 5 • Effective use of collaboration & comm tools • Increased efficiency and competitiveness Free up your IT team • Highly optimized ratio of people to technologies • Allows your team to focus on strategic initiatives
  • 11. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 113/22/2017 Why Prolifics • Premier Partner for IBM • Over three decades of IBM relationship • Multiple Beacon awards from IBM • Technology expertise • Certified staff on IBM packages • Dedicated practice for system integration • Innovation • Automation in diagnosis, monitoring and infra tasks • Accelerators for upgrades, migration etc • Global Delivery Model • Cost optimization thru offshore • Blended onsite-offshore presence • End to end Program & SLA Management • Focus approach and methodologies • Reliable service rendering thru high commitments
  • 12. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved. Case Study Problem Statement: One of the largest multi-billion dollar fashion designer & retail corporation from USA needed partner to manage and modernize their Middleware Infrastructure in QA and Production  Middleware Infrastructure and skills needed to support various IBM technologies  Limited budget and a small FTE team to manage their entire Middleware Infrastructure  Frequent Service Outages in Production especially during the peak period on heavy load and requirement of non business hours  Modernize their business critical middleware platform without disrupting the existing business Prolifics Solution:  Managed service model to support IIB, MQ, MFT, Infosphere, ITCAM, Datapower, Mobilefirst  Provided 24x7x365 best in-class service to business critical production systems with a clearly defined shift coverage window system and binding to a strict service level agreement  Performed a comprehensive Infrastructure Assessment and maintaining each and every asset in a document that keeps evolving over-time  Strategized, Planned and Implemented the move successfully from old WMB message flows to a new feature rich IIB message flows by maintaining the business continuity and without any disruption to the running business in record time before busy season  60% TCO reduction for client  100% SLA Adherence without any deviation  25% Reduction in the volume of Incidents within 6 months  Eliminated Service Outages and Reduced Production Downtime by incorporating a tight 24x7 support model Prolifics Differentiators & Highlights:  Maintenance requirements are made easier by creating an Interface Catalogue for all the message flows in order to control, define and execute them  Automated Installation and Patch Management using scripts  Defined and created a very clear Managed Services Process Model and presented a detailed end to end Managed Services Process Workshop to all the stakeholders  Quick access to IBM Support for PMRs  No SLA breech in last 2 years of continuous service  Early detection of problems and proactive resolution with an advanced monitoring and alerting system Results:
  • 13. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 133/22/2017 Q&A