Personal Information
Organization / Workplace
Chennai Area, India India
Occupation
Management Consultant, Accenture
Industry
Apparel / Fashion
About
Management consultant for CRM best practices in areas of Channel Strategy & Customer Experience.
With more than 9 yrs. of experience in Business Process Modeling; Customer Experience Design; Solutioning & Implementation of Contact Center solution across various industry clients.
Primarily focused on Business Requirement Analysis, Solution Designing and Project delivery in a Global Delivery Model.
Worked extensively on creating a Business Process Repository for Customer Service Domain. Extensively worked Impact Assessment of As-Is & To-Be system & processes, Gap Analysis, Operating Model Development
Experience includes customer service consulting, solution design, systems integration,...
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