Explore our CS programs for each journey stage
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Quickly launch programs at any stage of the customer journey, from onboarding and adoption to expansion, renewal, and advocacy.
Popular
Manage Onboarding Projects
Delight customers from day one with a smooth and efficient onboarding experience.
Analyze Customer Health
Manage and improve stakeholder relationships and outcomes.
Grow Your Reference Program
Invite your customers to join your reference program, engaging them with opportunities to share their voice, celebrating them…
Engage Customers
Implement a proactive customer nurture strategy that scales to support thousands of customers.
Digital Touch
Expansion
Product
Invest in CS
Digital Onboarding
Onboard high volumes of customers quickly and efficiently
Digital Touch
Operations
Success Manager
Onboarding
Drive Product Adoption
Personalize your customers' product adoption experience to ensure use and help unlock additional value
Digital Touch
Low Touch
Product
Growth
TSIA LAER
Run VOC Programs
Collect customer feedback in various ways to understand and influence customer satisfaction
Low Touch
Product
Success Manager
Customer Success
Advocacy
Manage Contract Renewals
Implement the right measures and processes to make sure your customers renew their subscription with you.
High Touch
Sales
Customer Success
Renewal
TSIA LAER
Automate Renewals
Automate your renewal process to increase customer retention and growth.
Digital Touch
Low Touch
Operations
Sales
Growth
Manage Business Reviews
End to end process to help you manage and visualize your Business Reviews.
Adoption
Drive Community Engagement
Combine one-to-one relationships with a one-to-many community to scale CS and strengthen customer connections.
Advocacy
Digital Touch
Customer 360
Surface real-time insights into your entire customer base, all in one place.
Executive
Operations
Success Manager
Customer Success
Onboarding
Cisco Lifecycle Incentives
Monitor your Lifecycle Incentive Pipeline and ensure compliance with the Cisco Partner Program requirements.
Cisco Partners
Executive
Grow Your Reference Program
Invite your customers to join your reference program, engaging them with opportunities to share their voice.
Digital Touch
Advocacy
Monitor Customer Health
Understand and improve the health of your customers with multidimensional health.
Executive
Operations
Success Manager
Customer Success
Renewal
Manage Key Accounts
Focus your efforts on the health and adoption of key accounts.
High Touch
Success Manager
Customer Success
Adoption
Convert Freemium
Increase activation, conversion, and retention of your freemium customers.
Digital Touch
Product
Sales
Growth
Evaluation
Engage Stakeholders
Manage and improve stakeholder relationships and outcomes.
High Touch
Executive
Sales
Success Manager
Adoption
Executive Dashboard
Understand the state of your customer base at a glance & take action on performance
Executive
Customer Success
Onboarding
Adoption
Renewal
Detect Risk
Get instant visibility into customer signals and critical events to help you reduce churn.
High Touch
Low Touch
Operations
Success Manager
Customer Success
Nurture Customers
Improve customer relationships and increase engagement with scalable nurture programs that drive value.
Digital Touch
Operations
Product
Success Manager
Adoption
Manage Onboarding Projects
Delight customers from day one with a smooth and efficient onboarding experience
High Touch
Success Manager
Customer Success
TSIA LAER
Onboarding
Maximize Team Productivity
Get a valuable overview of your customer engagement, allowing you to gain insights into how and when your team interacts with customers.
High Touch
Onboarding
Executive
Success Manager
Operations
Improve NPS & Loyalty
Track Net Promoter Score and manage campaigns and workflows associated with them
Digital Touch
Low Touch
Product
Success Manager
Advocacy
Maximize Upsells
Easily identify customer expansion opportunities and efficiently manage the upsell process
Low Touch
Sales
Success Manager
Customer Success
Growth
What is in a SuccessBLOC?
World-class customer engagement modules for every stage of the journey—pre-built with best practices to help you quickly launch your CS programs.
Scorecards
Define and track goals visually using one or more KPIs
Segments
View lists of accounts and users that you can display by different attributes
Reports
Visualize trends over time, monitor, and track changes
Assets
Store documentation, such as templates and other reference documents
Automated workflows
Trigger tasks and automate team workflows and processes to save time.
Campaigns
Stay engaged by automating customer communications
