34,882 total
Dear Hostinger Team,
I would like to take a moment to express my sincere appreciation for the excellent support provided by Raya. The assistance was prompt, clear, and very helpful in addressing my concerns. Raya's professionalism and dedication made the process seamless, and I’m truly grateful for the support.
Thank you for having such a great team!
Best regards,
Umara
Date of experience: November 12, 2024
Do not waste your time and resources on Hostinger. VPS is down almost every week or whenever you really need it. Hosting a website and having professional email addresses are at your own risks. When you change your email passwords, others still can access it with the old password for at least 2-3 hours.
Date of experience: November 01, 2024
Reply from Hostinger
Dear Ava,
At Hostinger, we're constantly perfecting the services we offer, and our customer's feedback is our stepping stone. Thanks for sharing yours.
To help us get to the bottom of things, we've sent you a contact request. If you could take a few minutes to respond when you can, we'll be able to locate your account and better understand what's going on. We're here to assist you in any way we can, so please don't hesitate to reach out.
All the best,
Team Hostinger
Shelvi took the time to patiently walk me through all the modifications I needed to make on my old Web Hosting service so that we could migrate to Hostinger in an orderly manner without adversely impacting our operations. She also gave me pointers on the next steps need to complete our Domain move.
Date of experience: November 11, 2024
Hostinger has been fantastic! My website runs smoothly with no downtime, and their prices are very affordable. The customer support is responsive and helpful, making it easy to solve any issues quickly. Highly recommend Hostinger for anyone seeking quality hosting at a great value!
Date of experience: November 11, 2024
Manuel worked with me with patience and attention throughout the process of trying to resolve the issue I was having with the Hostinger connection in be able to access and edit my website.
Although we could not get it resolved during the service call, Manuel forwarded the issue to another colleague (i.e., Jesus). I asked Manuel if he could help expedite the correction -- which appears he was able to have done -- as the issue was resolved the next day!
Date of experience: November 08, 2024
The support is by far superior to many. I needed help two days in a row, multiple times - it was provided promptly, with great precision, easy to understand and apply - turned me from being lost into being very happy. Thank you Kodee.
Date of experience: November 11, 2024
Easy to reach out for help
I like building my own website in a way I desire but without any code experience, there is not much I can do. That's why I choose Hostinger website builder not wordpress.
Everytime there is an issue ,I can easily get support from AI, if AI can't solve that problem I will come to a live support by an engineer . most of the issues can be solved , but there is some function right now can't achieve , I understand it and I hope the technical team can soon work on the issue which has been a headach a long time for me . Add "Search Bar" into the header , so that when people come in my website can easily find it by the precise model number rather than looking for it one by one , I believe most of people do not have that patience. If this problem get solved , not only me but many others will benefit .
All in all , in a true review , whenever you have an issue , you can get help , that is what I like most and recommend
Date of experience: November 12, 2024
Excellent customer service.
I created my website using YouTube tutorials, and I was able to find almost all the details I needed. Recently, I migrated my website to another hosting account and made several mistakes that almost caused me to lose my site. Fortunately, the support team was always there for me, guiding me and helping to fix my mistakes. A big thank you to Tarek and everyone I spoke with.
Date of experience: November 10, 2024
Dika supported me through some frustrating moments with caching errors on my website. He was patient and provided me with the fix I needed.
Hostinger and their support team are highly recommended. In the past with different hosting companies, I've been told that I cannot be supported with some issues, which I understand if it's down to my error however, I've never had anyone at Hostinger tell me that they can't support me. Also, their hosting service cannot be faulted.
Date of experience: November 09, 2024
I've been using Hostinger for a while, and I have to say their service is top-notch. The support team, especially Kirby, went above and beyond to help me with setting up my email and configuring my DNS records. They were patient, knowledgeable, and extremely responsive. The platform itself is intuitive and user-friendly, with all the features I need to run my website smoothly. Hostinger has really earned my trust, and I would highly recommend them to anyone looking for a reliable hosting provider
Date of experience: November 09, 2024
I made a mistake after purchasing the Business Premium plan and was worried about possibly losing my account. I reached out to Hostinger’s support team through live chat, and they provided amazing support, which put my mind at ease.
I’ve shared my honest feedback to the best of my ability.
Date of experience: November 10, 2024
I highly enjoy using Hostinger, great service, they are always finding a way to make it easy. Years and years back when I started honestly I found out hard but once I started regularly using that was easy. Thanks team.
Date of experience: November 11, 2024
The support provided by Hostinger is consistently quick, easy to access and has solved my critical issues in a smooth way. I wish other programs would have such an easy and helpful customer service.
Date of experience: November 11, 2024
Mauricio was very knowledgeable, he was able to give me several options to resolve my issue. Even with me being unfamiliar with the task he provided clear images and directions. Superb job!
Thank you
Date of experience: November 11, 2024
I had a "robot check" issue on my website that was tough to get past. I tried everything I could think of, but nothing worked. So, I contacted Hostinger support, hoping for help.
The support team was amazing. They quickly found the problem and walked me through how to fix it. Thanks to them, my website is working great again. I'm really thankful for their quick and professional help!
Date of experience: November 12, 2024
I just wanted to take a moment to express my sincere gratitude for the outstanding support you've provided. Shif's expertise, and attention to detail have made a significant difference in getting everything up and running smoothly.
I truly appreciate the effort you put into addressing my concerns and ensuring the website works flawlessly. It’s clear that you care about the quality of your work and the success of your clients. Thank you again for your exceptional service – it’s been a pleasure working with you!
Date of experience: November 10, 2024
Response time, and understanding. Despite me not making transactions on my account. Hostinger (izabella) was successfully able to process a refund. Yes my account was hacked. Nonetheless big thanks to hostinger and their great employees for making this happen. Im satisfied with their customer service.
Date of experience: November 09, 2024
I wish I had found Hostinger a decade ago because I would have saved myself a lot of money and setup/migration time using their A-MAZING hPanel user-interface; good to cPanel forever. SSL setup is so easy all you have to do is add your domain and sit back and watch it do its magic. Their dashboard and widgets bring managing a website to the next level, as well as domain management; all my domains will be transferred because of their interface and pricing. Hostinger also isn't one of those companies that's going to lure you in on a great deal and then price-gouge you at the end of term. Their after discount offer plan price is very visible and very fair. No more hopping web hosts every 3 years. I'm here to stay.
Date of experience: November 08, 2024
Response is a lie! Been going on since beginning 3 months ago and we've contacted over 50x and you've got dozens of people responding and somebody new each time so you don't know what's going on. You're a fraud and a scam! Maybe have 1 person per customer query instead of 20 different bots giving canned responses so nobody knows what's going on! Our sale ended weeks ago in 10 states and we can't login and can't respond to emails costing us tens of thousands of dollars thus the lawsuit! Fraud company from Lithuania. Continue to cost our businesses tens of thousands of dollars for non working product and ZERO customer service. We can not access anything and they refuse to take everything down and refund our money. They seem to think they can operate with impunity and destroy businesses and false advertise. No recourse and they are illegally using our information even after legal cease and desist orders to remove all our information and issue refund.
Date of experience: November 04, 2024
Reply from Hostinger
Hello there,
Listening to our customers' opinions is essential to us. For this reason, we thank you for sharing your experience with us. We hope to ensure everything's clear.
While your email service is working correctly on our side, your insights regarding our systems and contact were sent to the responsible teams for investigation. Our team also dedicated a specialist to investigate the case and help you in any way we can. Please keep an eye on your inbox, as we'll reach out as soon as possible.
All the best,
Team Hostinger
Hostinger's Live chat is super efficient and effective. I just switched my hosting to them and did encounter some issues with my websites. The Live chat responded within minutes and took action to rectify the issues very quickly. This is the first time I have seen things get done through live chat almost immediately. Wonderful experience! Hopes it stays this way. Thank you.
Date of experience: November 08, 2024
