issuu Reviews

AUTHORS BEWARE! This company is dangerous and is stealing content. Not only that, they respond to DMCA notices with THREATS to expose your personal information to pirates. Here is a direct quote from Nicole on their support team. "Please note that we will provide your name, email address and the details of your report to the person who posted the content you are reporting." I wouldn't put any legitimate content on this website. I'm not the only author who is finding their books pirated and getting stonewalled.

Date of experience: May 13, 2024

I have used Issuu for some years now as we offer a big range of bereavement books for children and families to remember their lost little ones and grown ups too. It provides us with all we need to create fantastic LOOK INSIDE the book and offers so much more. I had an issue this week and they resolved it and were most helpful.

Date of experience: April 12, 2024

Excellent Service

Very prompt replies and clear explanations from service representative. Really appreciated how quickly they were able to address the complex issue we came to them with!

Date of experience: July 10, 2024

Issuu is user-friendly and has everything our company needs for creating a flip book. Their customer service really assist in easy to follow ways. And my two Zoom meetings were most productive guiding as well as advising. The interface on Issuu website I found had all that we needed. At this juncture we're part of the Premium plan and are very happy indeed.

Date of experience: March 16, 2024

I needed to update the email address associated with our business account after a colleague had moved elsewhere, and my rep was very helpful and speedy with resolving the issue. Thanks!

Date of experience: June 11, 2024

This time is not a good feeling on me. I have sent the reply to the issuu billing team on June 20 to confirm the new price to continue the service, since I did not get any response then, and now my ticket is closed.

Date of experience: June 25, 2024

I made a mistake choosing the plan a really needed. I quickly communicated with the company. Sara, answer to me fast and kindly. The answer in time and form was completely satisfactory. I’m really greatful for the solution you gave me.

Date of experience: June 06, 2024

Well, I just wanted to try your service, but forcing me to use a public document without a choice is a mistake. Why not try to change the model and let users try one document for free with the option for listed/unlisted?

I wanted it to work but I guess I'll use another option.

Date of experience: April 30, 2024

Received an email immediately with a warning of slow response times, but the issue had been picked up and resolved efficiently within 5hours. Thank you so much for your help and your friendly manner, Joy!

Date of experience: March 13, 2024

All works well and appears easy to set up. But for us (a small publisher) not keen on paying for a year up front. Also don't like 'ISSUU' displaying on the bottom of a smartphone screen, as well as the progress bar - we need maximum space on a smartphone to display the mag.
Glen Garcia was very good and helpful on live chat, but we are reluctant to go ahead because of the comments I have made here.

Date of experience: February 17, 2024

Can i write it in Spanish? La experiencia es muy buena, no obstante no maneja algunas las fuentes tipograficas, ya que en mi primer envio me las cambio. pero el producto es excelente.

Date of experience: February 01, 2024

The customer service is very friendly and can handle problems quickly, making users feel at ease.

Date of experience: June 01, 2024

issuu is an astounding service that elevates my portfolio with their incredible features! They are also very helpful when you are having questions or issues and respond quicker than most services I've used in the past. I hope to continue using their service for a long time as an illustrator and graphic designer.

Date of experience: May 21, 2024

I had to report a copyright infringement, and my claim was dealt with very quickly and resolved with the greatest of help, and so they have gained my trust more now, despite me using their services for many years.
Special mention to Nicole in their support team for her help.

Date of experience: February 16, 2024

Chatbots can be pretty useless if there's isn't a real person behind it. Got my question promptly answered by a human.

Date of experience: May 20, 2024

Ivy in the Issuu Success/Customer Service department was incredibly helpful in working to resolve a privacy concern and regain access to an old account. Ivy was very patient with the process and communicated kindly and professionally the entire time working with me. I am very grateful for her help and her ability to navigate different options and communicate them effectively. Thank you, Ivy!

Date of experience: June 17, 2024

My experience with Ivy was great and she resolved all my issues promptly and with great professionalism. Honestly, couldn't ask for more!

Date of experience: June 12, 2024

Date of experience: August 14, 2024

One star because customer service everything. I have been trying to get a hold of someone for the last two weeks, I've left three messages with no response. I have had to wait two weeks to get anyone to return my message. This is unacceptable. I upgraded my plan and I'm sure I didn't get my 30% discount, even though I accidentally chose the wrong plan.

Date of experience: February 08, 2024

I tried ISSUU but found the site was far from intuitive. As it was days ago, and in this busy world I find it hard to remember what I had for breakfast.
I do remember the site navigation was beyond my mid-level computer skills and given that I gave up trying to make property changes (2 page to 1 page display), something I would have thought would have been a breeze.
REFUND
More importantly, when I tried to request a REFUND the same day of purchase, niente, nada, rien, nothing. I finally had to initiate a disputed transaction via my credit card company.
This is not what I expect from a digital company in this day and age. It was not an experience that I enjoyed. The app may be very good, I won't dispute that and maybe I was having a bad hair day...but I am still waiting to hear the final outcome of my refund.
ONE STAR...that is the lowest category reviews can be listed. I am sure others will find the application very worthwhile...one thing can be said...it is fast in producing digital results....but that's it.

Date of experience: April 22, 2024