70,858 total
A very helpful and proactive approach from Nafees Sarwar and her "large sums" team helped immensely to shepherd my transfer through the minefields of KYC and AML.
As a result, the in/out transit time through XE was only a few hours.
Date of experience: June 08, 2024
After a few frustrating multi-day waits for my "usually in minutes" transfers around the holidays, my last 7 - 10 transfers since then have been ready for pick-up within 5 - 10 minutes. Much happier now, and no longer thinking of switching back to my former transfer service.
Date of experience: July 14, 2024
Very easy to use App. Lots of options to transfer money. Amazingly quick transfer and confirmation. Other Apps had proved hard to use, slow and we encountered customs issues with US transfers etc. definitely our “Go-To” with family in Europe, US, Aus-NZ and when travelling.
Date of experience: July 17, 2024
I send the same people money twice per year and frequently I am told there is missing information that must be filled out. The information was there last transfer. Where did it go? It is frustrating to get this information from people in other countries and getting the address formats correctly is also a challenge.
Date of experience: July 17, 2024
Reply from XE.com
Dear Frederick,
Thank you for sharing your feedback with us.
We’re sorry that you found our website difficult to use.
If any additional information is required before we can send your payment you will be notified, it's important we have the correct information to reduce the risk of delays or rejections.
We want to make it as easy as possible for you to transfer money with us so we’ll pass your feedback onto the team responsible for this development.
Your experience will help us to continue to improve our website.
Have used xe.com for a few years to send small amounts of money to our kids in UK, usually twice a year. Tried to set up our son as recipient in Australia but when transferring a very small amount of money, the transaction was cancelled and the account CLOSED!!! Customer support, if it can be called that, consisted of an email telling me a) the account was closed, b) it cannot be reopened, and c) that no explanation will be given. What a bizarre way to run a business/service.
Date of experience: July 17, 2024
Reply from XE.com
Dear Jim,
Thank you for taking the time to give us this feedback.
Due to the way we’re regulated, we’re unable to provide information on why your account was closed.
We appreciate that this is frustrating and we’re sorry we can’t give you greater clarity in this instance.
I were like to say my experience about your rate and really easy for me to transfer the money to my family! Thanks for your support! Really appreciate my understanding about your business! Have great day!
Date of experience: July 19, 2024
Reply from XE.com
We appreciate you taking the time to share your positive experience. We're thrilled to hear that you found our rates and money transfer process easy and convenient. Your kind words about our business are truly valued. We strive to provide the best possible service to our customers.
Love using this comp to transfer my money over to family overseas. They make it really simple to use and keep you informed during the transaction process.
Date of experience: July 14, 2024
1st attempt failed with interac transfer as bank cancelled transfer since your email showed on fraud intercepts.
Why limit referral bonus to phone transactions. It never worked for us. Waste of our time.
2nd attempt via bank transfer worked like before
Date of experience: July 09, 2024
Reply from XE.com
Dear Sahil,
Thank you for sharing your feedback with us.
We’re sorry that your transfer was not successful,
We want to make it as easy as possible for you to transfer money with us so we’ll pass your feedback onto the team responsible for this development.
I used XE.com couple times for international transfers just to try it. It’s straightforward no hidden charges etc. I will definitely be sticking with them from now on. The only thing that’s annoying when transferring money is having to find BIC, not sure why you can’t select a bank and account number without BIC. But that’s my only issue but I can live with it
Date of experience: July 14, 2024
I have used XE for a number of years to transfer funds while overseas it is my preferred method rather than my bank. Recently the transfers having been going much faster. To say I am a satisfied customer would be an understatement. XE continues to improve its services which is great to see. I can't see any reason to go back to bank for international transfers.
Date of experience: July 09, 2024
I tried to use Xe for an emergency transfer to send money from the US to the United Kingdom. Xe was quick to take my money. However, for no clear reason they immediately closed my account after taking my money. Now, with my account closed, I cannot contact them and they still have my money. I had to use another service (which worked perfectly) to send my son the emergency funds he needed after being robbed on the streets of London. Xe is a terrible service and was completely unhelpful. I strongly suggest any user try another service. To make matters somehow even worse, response I just got was that they are going to refund my money. Not now mind you. But in 10 friggin days. Meanwhile they hold my money and do whatever they want with it while I wait. Their response only made it worse not better please please please do not use this service and find somebody worthy of your transaction.
Date of experience: July 18, 2024
Reply from XE.com
Dear David,
Thank you for taking the time to give us this feedback.
Due to the way we’re regulated, we’re unable to provide information on why your account was closed.
We appreciate that this is frustrating and we’re sorry we can’t give you greater clarity in this instance.
Your refund was processed July 18th and we expect you to receive this within 10 business days.
Huge delay in transferring funds. Funds initiated on July 1st and received them on July 12th. I understand that there is a multi step process involved but the competing partners like Western Union have done it quicker when used during the same time frame. Was expecting to happen sooner & also limited update on the process didn't help. I would having better tracking to inform the user on the potential stage & expected date.
Date of experience: July 01, 2024
Reply from XE.com
Dear Anirudh,
Thank you for giving us feedback on the time that it took for your recipient to receive your transfer.
We’re sorry that this transfer has taken longer than you expected.
Sending money by ACH is a little slower than other payment methods. This is because we need to receive your money before we can transfer it to your recipient. This can take up to 3 working days. Once we’ve received your money, your recipient should receive it within 1-4 working days.
For urgent transfers, a different payment method might be better for you. You can find all of your payment options here. (https://help.xe.com/hc/sections/360005599978)
Please do reach out to us if you have any further questions – you’ll find our contact details here. (https://help.xe.com/hc/en-gb/p/contact-details)
I was very happy with Cletus Machado he was very helpful in directing and assisting me with transfers from Australia to China.
Thanks, Cletus, for your professional help.
Tony from Britec
Date of experience: July 11, 2024
Exchange rates are very fair, transfer times are quick and never a problem, no matter how much is transferred.
Date of experience: July 07, 2024
Excellent service, XE.com. I use this service whenever I need to send money abroad for my businesses. Quick easy to use. Hassle free, great rates and no fixed charges. I would highly recommend this service.
Date of experience: July 14, 2024
Excellent service, in many transfers over the last three years, only one had a problem & was resolved fast.
Date of experience: July 14, 2024
Electronic transfer of money can be a scary experience. I have been using XE for several years and have never had a problem. Reliable and very secure. Thank you.
Date of experience: July 12, 2024
Reply from XE.com
We appreciate your kind words and are thrilled to hear about your positive experience with our service. Your trust means a lot to us, and we're dedicated to providing a secure and reliable platform for your financial needs.
Good currency exchange rates that easily beat the banks.
A very efficient and timely money transfer service.
I can highly recommend Xe
Date of experience: July 12, 2024
It has been an outstanding service that is being provided to me since then. I am a satisfied customer of Xe... thank you.
Date of experience: July 13, 2024
I have been using XE.com for 10 years, and never had any issues. Every transaction has been swiftly dealt with. And transferred on time. Giving me complete confidence in the process and all from the comfort of my armchair. Highly recommended.
Date of experience: July 02, 2024
