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Coordination and Collaboration: How do Volunteer Moderators Work as a Team in Live Streaming Communities?

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Donghee Yvette WohnAuthors Info & Claims

CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems

Article No.: 300, Pages 1 - 14

https://doi.org/10.1145/3491102.3517628

Published: 29 April 2022 Publication History

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Abstract

Volunteer moderators (mods) play significant roles in developing moderation standards and dealing with harmful content in their micro-communities. However, little work explores how volunteer mods work as a team. In line with prior work about understanding volunteer moderation, we interview 40 volunteer mods on Twitch — a leading live streaming platform. We identify how mods collaborate on tasks (off-streaming coordination and preparation, in-stream real-time collaboration, and relationship building both off-stream and in-stream to reinforce collaboration) and how mods contribute to moderation standards (collaboratively working on the community rulebook and individually shaping community norms). We uncover how volunteer mods work as an effective team. We also discuss how the affordances of multi-modal communication and informality of volunteer moderation contribute to task collaboration, standards development, and mod’s roles and responsibilities.

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Aghahoseini PDavid MBunt A(2024)Investigating the Role of Real-Time Chat Summaries in Supporting Live StreamersProceedings of the 50th Graphics Interface Conference10.1145/3670947.3670980(1-12)Online publication date: 3-Jun-2024
https://dl.acm.org/doi/10.1145/3670947.3670980
Li JGuo JLeshed G(2024)Meditating in Live Stream: An Autoethnographic and Interview Study to Investigate Motivations, Interactions and ChallengesProceedings of the ACM on Human-Computer Interaction10.1145/36374178:CSCW1(1-33)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637417
Cai JLin YZhang HCarroll J(2024)Third-Party Developers and Tool Development For Community Management on Live Streaming Platform TwitchProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642787(1-18)Online publication date: 11-May-2024
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Index Terms

Coordination and Collaboration: How do Volunteer Moderators Work as a Team in Live Streaming Communities?
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI

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cover image ACM Conferences

CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems

April 2022

10459 pages

ISBN:9781450391573

DOI:10.1145/3491102

Editors:
Simone Barbosa
PUC-Rio, Brazil
,
Cliff Lampe
University of Michigan, USA
,
Caroline Appert
Université Paris-Saclay, France
,
David A. Shamma
Toyota Research Institute, USA
,
Steven Drucker
Microsoft Research, USA
,
Julie Williamson
University of Glasgow, UK
,
Koji Yatani
University of Tokyo, Japan

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Cited By

Aghahoseini PDavid MBunt A(2024)Investigating the Role of Real-Time Chat Summaries in Supporting Live StreamersProceedings of the 50th Graphics Interface Conference10.1145/3670947.3670980(1-12)Online publication date: 3-Jun-2024
https://dl.acm.org/doi/10.1145/3670947.3670980
Li JGuo JLeshed G(2024)Meditating in Live Stream: An Autoethnographic and Interview Study to Investigate Motivations, Interactions and ChallengesProceedings of the ACM on Human-Computer Interaction10.1145/36374178:CSCW1(1-33)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637417
Cai JLin YZhang HCarroll J(2024)Third-Party Developers and Tool Development For Community Management on Live Streaming Platform TwitchProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642787(1-18)Online publication date: 11-May-2024
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Lyu YCai JCallis ACotter KCarroll J(2024)"I Got Flagged for Supposed Bullying, Even Though It Was in Response to Someone Harassing Me About My Disability.": A Study of Blind TikTokers’ Content Moderation ExperiencesProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642148(1-15)Online publication date: 11-May-2024
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