FAQ & Booking Terms and Conditions
Frequently asked questions
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Our Master Classes take place face to face whereas e-Master Classes are fully online. Both are three to ten days long and often offer certification. They give an opportunity for industry expert speakers, in-depth discussion, group work and practical skills-based learning which can then be applied in the workplace.
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These are completely free one hour sessions which usually take place over a lunch time so they are convenient to join. They focus on one specific topic which is relevant to public service media today and offer a friendly and open atmosphere to share questions, thoughts and ideas with peers and professionals..
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Our tailored workshops are two to three days and we offer them either in person at your offices or online. We are happy to discuss ideas and work together to offer a workshop which has been carefully thought out by our world renowned trainers to suit your needs. Don't hesitate to contact us.
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Some of our courses are very popular and places fill up fast. New dates are often added, so make sure you keep up with what we've got coming up on our Academy Course Page.
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Our payment and cancellation policy can be found in our booking terms and conditions.
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We are always happy to connect with new talent. Please don't hesitate to contact us at academy@ebu.ch and someone will get back to you about your request.
Booking terms and conditions
Course overview
Each course is described by its objectives, content, target audience, trainer, dates, time, duration, application deadline and course fee (if any). The programme may be modified as necessary.
Registration
Registration is a contractual obligation. If the cost of the course is to be borne by your organization, please make sure that the person in charge of training within your organization has approved your registration.
Registrations are accepted in the order they are received and are subject to availability.
Once you have submitted your registration form, you will receive acknowledgment of submission by email. Formal confirmation with all the details of the course is sent by email in due time.
Attendance
Participants are expected to attend the whole of the course and to arrive punctually.
Registration fee (if any)
Prices are indicated on the course overviews and are exempt from tax.
Payment(when applicable)
The invoice for the total fee for all participants will be sent to your company by post, unless otherwise specified under 'Invoicing Address' (see in the Registration form the section titled 'Contact Information').
Payment is due upon receipt of the invoice by bank transfer or by credit card if this payment method is proposed.
Cancellation and Refunds
a. Cancellation of the booking by the participant and refunds
Registration fees cannot be refunded. However, your organization may send an alternative delegate.
b. Cancellation of a course by EBU Academy
EBU Academy will make every effort not to cancel a course at short notice. However, should unforeseen circumstances make it unavoidable, EBU Academy reserves the right to cancel the course prior to the starting date.
In the event of a cancellation by EBU Academy, participants will be notified and any course fee paid will be refunded in full. EBU Academy cannot be held liable for any travel expenses, other expenses or any consequential loss arising from such a cancellation.