Papers by misiani mwencha
Financing for Development, Aug 6, 2021
There are two forms of social protection in Kenya; the contributory scheme enforced under formal ... more There are two forms of social protection in Kenya; the contributory scheme enforced under formal employment and non-contributory schemes which are financed by taxes. This paper focuses on the latter and specifically, tax-financed social assistance schemes in the form of digital cash transfers. The aim of these schemes is to address poverty and reduce vulnerability to economic, social, natural and other shocks and stresses amongst the marginalised by providing them with regular cash flows. While these social assistance schemes have been critical in improving the lives of the most vulnerable in Kenya-majority of whom are excluded from the contributory schemes that are suited for those in formal employment-none of them is large enough to adequately address the numbers of people in need. Moreover, they continue to face policy, administrative, programmatic as well as evidence-related/knowledge challenges that impair their efficiency and effectiveness. Therefore, a need arises to assess these tax-financed cash transfer schemes to better understand and present an accurate reflection of the current state of affairs. In so doing, this paper provides recommendations for Kenya's tax-financed social benefits schemes in order to improve coverage, address poverty and reduce vulnerability.
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E-commerce has changed the way of doing business across the world. In Kenya, the impact of e-comm... more E-commerce has changed the way of doing business across the world. In Kenya, the impact of e-commerce on social and economic structures has also been significant. In many spheres and sectors, e-commerce has now become an integral part of day-to-day activities and its relevance is expected to continue growing in the coming years as mobile internet continues to spread, a proposed national addressing system comes into existence, and people become more comfortable with digital transactions. While the rise of this medium has attracted increased attention in business as well as policy circles, not much sector-specific research has been carried out on the various economic processes that currently take place in this area, making business as well as policy decisions all the more difficult. To address this gap, this study sought to carry out in-depth research into the current state of the e-commerce sub-sector in the country, highlighting the progress so far made, the prevailing challenges and the remaining gaps. The study is intended to add to the existing knowledge base on e-commerce in Kenya and contribute to the growth of this nascent industry by providing e-commerce stakeholders with insights that will inform sound decision-making while serving as input for further research. This study was exploratory in nature and employed online desk research method to source for existing literature on the e-commerce sub-sector in Kenya. The data was sourced from an array of secondary data sources from the internet including market studies, published company reports, peer-reviewed journals, newspapers, magazines, and blog postings. This extensive literature review provided background knowledge on e-commerce and allowed the researcher to paint a general picture of the e-commerce sub-sector in the country. The data collection took a period of three months, followed by another 2 months of analysis, editing, design, and reporting. The report is divided into eight sections: The first section is the background. The second provides an introduction to electronic commerce, which looks at the origin, definition, typologies as well as the common forms of e-commerce businesses. The third section discusses the economic contribution of e-commerce. The fourth looks at the various drivers of electronic commerce growth in Kenya. The fifth section provides an overview of the electronic commerce sub-sector in Kenya. The sixth section examines the barriers to electronic commerce growth in Kenya. The seventh section conceptualizes the electronic commerce value-chain in Kenya. The eighth and final section of the paper gives a summary of important e-commerce facets and draws conclusions on five key areas: tends, infrastructure, value chains, markets and rules and regulations
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Purpose: The main aim of the research was to investigate the extent to which performance manageme... more Purpose: The main aim of the research was to investigate the extent to which performance management practices affect service delivery in devolved governments in Kenya, specifically the county government of Wajir. Methodology: The study employed a descriptive, correlation design that was carried out as a survey with the target population of the study being the 172senior, middle and lower level managers in each department of Wajir County Government. Stratified sampling technique was used to select a sample size of 120 respondents from the 13 departments. The study utilized both primary and secondary data. Data will be analyzed using both descriptive as well as inferential statistics. The analyses data was presented graphically by visual aids such as charts and figures. The inferential statistics was carried out using SPSS version 20 where regression analysis was carried out. Results: The results show that reward systems have a significant effect on service delivery in Wajir County. Th...
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Purpose: The main purpose of this study was to effect training and leadership skills on employee’... more Purpose: The main purpose of this study was to effect training and leadership skills on employee’s performance in Wajir County, Kenya. Methodology: The study employed descriptive survey design and the target population of the study was 153 senior, middle and lower level managers at Wajir county Government. The stratified random sampling method was used in selecting the respondents in all the thirteen departments. The sample size was 111. The study used questionnaires to collect the required data. Descriptive statistics was used mainly to summarize the data. SPSS was used for analysing complex data. Data presentation was through the use of pie charts, bar charts, graphs and frequency tables. Regression and Correlation analysis was used to establish the relationship between the independent and dependent variables. Results: The study found out that training and development improved employees’ skills and knowledge leading to better performance; it created job satisfaction and the county...
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Journal of Marketing and Consumer Behaviour in Emerging Markets, 2018
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Journal of Management Research, 2014
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Purpose: The main aim of the research was to investigate the effect of training and reward system... more Purpose: The main aim of the research was to investigate the effect of training and reward system on service delivery in devolved governments in Kenya, specifically the county government of Wajir. Methodology: The study employed a descriptive, correlation design that was carried out as a survey with the target population of the study being the 172senior, middle and lower level managers in each department of Wajir County Government. Stratified sampling technique was used to select a sample size of 120 respondents from the 13 departments. The study utilized both primary and secondary data. Data will be analyzed using both descriptive as well as inferential statistics. The analyses data was presented graphically by visual aids such as charts and figures. The inferential statistics was carried out using SPSS version 20 where regression analysis was carried out. Results: The results found that training offered to employee is relevant to their jobs. Further the study established that the ...
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The advent of e-commerce provides a new way of conducting commercial transactions in today’s glob... more The advent of e-commerce provides a new way of conducting commercial transactions in today’s global market. However, despite being considered as an important developmental and trade facilitation tool, the rapid growth of e-commerce has fueled a global debate about the nature of taxation regimes to be used to curb the revenue losses at sub-national, national and international levels emanating from its usage without stifling its development. This revenue loss is particularly worrying to governments which rely heavily on tax revenue as a source of funding their fiscal programs. To provide a better understanding of this critical but complex subject, this paper explores the issues related to e-commerce taxation through a review of relevant extant literature. It analyzes the challenges posed by the growth of e-commerce and makes proposals on how e-commerce can be developed with proper tax regulations by articulating key policy recommendations that will aid/inform the establishment of a so...
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Business and Economics Journal, 2017
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Easter Africa Journal of Contemporary Research, 2019
The rapid growth of electronic commerce (e-commerce) across the globe has led to a growing demand... more The rapid growth of electronic commerce (e-commerce) across the globe has led to a growing demand for better understanding of this phenomenon. While the assertion in the popular press is that there seems to be an understanding among Kenyans that online shopping activity is fundamentally different from that in a conventional ‘brick-and-mortar’ stores retail environment, there is need to empirically examine this issue more comprehensively. This exploratory study sought to establish the state of e-commerce in Kenya by examining the online shopping attitudes, behaviors and usage patterns. This was done by exploring the underlying motivations, beliefs, attitudes, and feelings on e-commerce among key decision-makers in selected firms and subsequently presenting an overview of the current state of affairs as well as future prospects. The study was qualitative in nature and the primary data collection was undertaken by conducting key informant interviews with 12 purposively selected respond...
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Journal of Customer Behaviour, 2019
Various studies have attributed the low amount of goods and services purchased online to the dist... more Various studies have attributed the low amount of goods and services purchased online to the distrust of online shopping by internet users, many of whom perceived it as fraught with risk. However, in spite of its obvious importance, little attention has been paid so far to identify, analyse and interpret the complex nature of customers' perceived risks regarding online retailing in the context of developing countries such as Kenya. This exploratory study therefore sought to fill this gap in extant research by examining the underlying components or dimensions of customers' perceived risks associated with online retailing services. The intention was to reduce the dimensionality by summarising the information using a limited number of perceived risk components that can be subsequently employed in future research. Towards this end, survey data was collected from 240 users of six online retailing firms. The study participants completed a questionnaire asking them to rate their ri...
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Conference Presentations by misiani mwencha
This background note is CUTS International's contribution to the 6th session of the Inter-Governm... more This background note is CUTS International's contribution to the 6th session of the Inter-Governmental Group of Experts (IGE) on E-commerce and Digital Economy. It identifies some key components of the digital economy and offers suggestions to developing countries to leverage it for their development goals.
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Papers by misiani mwencha
Conference Presentations by misiani mwencha