はてなブックマーク

I’m a 24-year-old female web developer and founder of Kapwing, an early-stage software startup. When my co-founder, Eric, and I launched the website in October, we decided to add a chat messenger so that users could message us directly with feedback, feature requests, and bugs. In this post, I'll tell the story of how user responses changed when we changed the photo and gender of our website's cus