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"Usability beyond the website: an empirically-grounded e-commerce ..."
Marian Petre, Shailey Minocha, Dave Roberts (2006)
- Marian Petre, Shailey Minocha, Dave Roberts:
Usability beyond the website: an empirically-grounded e-commerce evaluation instrument for the total customer experience. Behav. Inf. Technol. 25(2): 189-203 (2006)
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