"Improving IT Service Management with Decision-Making Support Systems."

Manuel Mora et al. (2014)

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DOI: 10.1007/978-3-642-39928-2_11

access: closed

type: Part in Book or Collection

metadata version: 2020-10-26

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Manuel Mora, Gloria E. Phillips-Wren, Francisco Cervantes-Pérez, Leonardo Garrido, Ovsei Gelman:
Improving IT Service Management with Decision-Making Support Systems. Engineering and Management of IT-based Service Systems 2014: 215-232

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